Pulte Homes Reviews in Las Vegas, NV

Did not meet commitment to buyer on building phase walk-throughs. Are not responding to the fix-it list items.

Pros: Overall layout and style is nice, good selection of upgrades Cons: Pandemic delays (our house took 16 months from initial deposit), low-quality subcontractors (lack of attention to detail, fit and finish), lack of quality control (we had to be the ones to catch quality issues at closing, resulting in many fixes after "close" and additional months-long delays), lack of communication and coordination across Pulte construction, mortgage, etc (we did a lot of work chasing down closing details) Overall: We're happy in our new home, but worry about what corners were cut that we didn't catch

Supply shortages did cause a delay in the building process.

Although I am aware that the Pandemic caused a lot of delays, the overall rush to complete my house by the end of 2021, caused a lot of “corrections” or was simply incomplete. I do appreciate the responsiveness of my Field Manager and Sales Agent, as I know they did their best for what was in their control. So far, the house is being corrected as we have been requesting.

Talk of the town about Pulte Homes quality of workmanship and materials is true. Very Satisfied and happy with my home.

Disjointed organization. Each department doesn't know what the other is doing.

Sleazy salesperson, zero quality control for construction, lots of obvious problems in new home, no attention to detail, terrible follow-up. Pressure to close on unfinished home—which they do to everyone No one is overseeing the contractors so they do really sloppy work. All neighbors say same thing. Terrible experience all the way around. I would NEVER buy another home from Pulte.

We saw all the mode homes and the attention to detail was fantastic. I never knew they would rush the real home with so much less craftsmanship. We have a year to fix all these problems but now I have to spend a significant amount of time being a project coordinator and staying on top of getting everything fixed and completed since we received an unfinished & damaged home. There were also many structural items that were damaged and months into living here have yet to be addressed.

I would never purchase from Pulte again. They are disorganized from the beginning until the end. In addition, communication is lacking with with homebuyers. We were delayed by almost 4 months and not once did someone reach out to provide that status. Mid-way through, we were told our paint selections would only be available in flat paint due to supply chain. I spoke to the local Sherwin Williams store and they had no problem securing the exact same in eggshell and semi-gloss. Pulte refused to work with us and eventually said we can downgrade to standard paint or cancel our contract. This is a very poor way to do business. We have now been owned our home for ~6 weeks and are missing items that should be available by now: stonework for kitchen window, garage doors, fixture lighting in all bathrooms, and our hood for our stove. Pulte was the worst to work with ... More

The quality of work was horrible. The house had a layer of dust and film on all of the cabinets and countertops. I spent 2 hours cleaning out stucco from my half vent windows so that I could open and close them. The toilet had fece stains underneath the lid and the seat. One of the kitchen drawers doesn't close. The cabinet under the sink still has the parts for where the shelf is supposed to be hung, but they just didn't install it. There is paint all over the floor, countertops, windows, bath tub, clothes rails, on the bottom of all of the cabinets, and on the carpet and tile. There is a 10 inch crack in the door frame to the garage, which is supposed to be a fire door and it does not close on its own. Several electrical sockets were open hot. The bath tub has a 1 inch scratch. The handle in the bathroom had a sharp edge that cut my hand open when I tried to open the door. It looks like someone dropped it, damaged it and still put in on. The cabinets are chipped. There are multiple tiles that are scratched on the floor of the walk in shower. There is plastic sticking out from the mirror from when it was installed. The floorboards are dirty and need to be painted. The french doors do not close or lock. There is paint all over them, up to 3/4 inch away from the frame. There is a 1/4 inch gap at the top and a 1/8 inch gap at the bottom of the french doors when you try to close them. There is no door stop fo the left panel of the french door. There are many scratches on the "upgraded" cabinets, some up to 4 inches long. Some cabinet doors are uneven. The sliding glass door has 1/4 inch gaps around the frame and is uneven on the sides. There is a 1/4 inch semi-circular hole in the left jamb of the sliding glass door. One panel has a large defective cats eye. The screen door still had stickers on it and the paint came off when I tried to remove them. Many windows have silicone sticking out from where the glazier installed them and didn't clean up. Several windows have large scratches and bad Low E tint. The double vent in the dining room is so bowed that the super told us that you need to push in the middle of the vent so that you can close it. Using a 2 foot level you can see that it is more than a full bubble off of being perpendicular to the ground. Almost every window has an uneven ledge that really looks bad when you have the blinds closed. There are several spots on the outside of the house that were missing paint near the spouting. Stucco damage at 15 different spots. The front door is missing paint near the lock and handle. The back porch has stucco feet prints all over the pavers. The range hood vent is still on back order. The super did have someone install a temporary one. The heater did not work the first time that we tried it. The super came out the next day and went into the attic and had to switch it on from where one of the workers had turned it off. Pulte staff and sales people are professional and easy to work with, but the quality of the workmanship in my home sucks! I have recommended to all of my friends to never buy a Pulte home or they will regret it. ... More

Lack of professional service from issues identified after move in. My major issue is with the sink that is not long enough and when washing hand or dishes excessive water gets on the counter. The advise given is that to pull the hose down with one hand and wash with the other. Incredible! How do I do that when I need both hands to wash hands and dishes! Terrible service. I asked for follow up from manager and was told “you do it”. Terrible!!!!

Very informative. For quality and workmanship, we found electrical issues on ceiling electrical system that always have power for ceiling fans wiring even switch is turn off (it was corrected). No power above the island ceiling electrical lighting & Job request has been submitted to fix. Still awaiting dates on delivery of the fridge unit, bar cooler unit and selected garage door.

Jelena is super nice and great to work with. Our many questions were answered and overall had a great experience with her. Branson with the construction team also is very friendly and very responsive which is great in getting issues resolved in a timely manner. I really appreciate the support from these two.

Pulte home are very well built homes. The Sales Representative was knowledgeable and responsive.

Multiple changes that were forced. Terrible experience with builder title company. No follow up or communication post closing. Sub par build quality.....

Pulse home is good, People is nice,I like

The experience was great however, we did feel that the construction was rushed and the attention to detail was not there for what we believe it should have been.

OVER ALL EXPERIENCE WAS GREAT VERY NICE HOME GOOD LOCATION BUT CONTRACTOR COMMUNICATION IS VERY BAD NEVER RETURN CALLS OR ANY TEXT MESSAGES

Brian, from Rainbow crossing. He was very helpful and kind. He help us a lot. Thank you!

Quality of Construction, Great Customer Service & Buying Experience

Be patient with their supply chain challenges but demand accountability and communication from them on keeping you updated.

We had a Great experience. Most of Laurel Fenton was an amazing help to us with everything

overall a negative experience, home has major workmanship issues, i was told to just sign the paperwork and once the house is closed on, we will then fix the issues,

Excellent process from beginning to end.

The project manager is liar Matthew. Was told if there any issues to contact him. These are issues he knew about prior to closing and now after he got a initial good review. His answers are call the warranty department. He lied about his abilities to get things done after closing could have been honest and said from the beginning to call the warranty department after today