Pulte Homes Reviews in Las Vegas, NV

there is no such thing as craftsmanship in todays home construction all builders throw up the home and move on

Some features listed as upgrades could be of better quality (cabinets). Paint coverage could better throughout. Instruction on home amenities such as how do you turn on the fireplace? Should leave paint for owners so they can touch up various paint issues (interior wall and trim and outside wall and trim) so contact with customer service is not only reduced but issues are corrected quicker.

We just moved in and have several things that need to be addressed. I would like to complete this after all items have been addressed through the process. We have noticed several items such as appliance instillation, cabinet finishes, improper grout work and paint overlap that will all need to be addressed before we can complete a full review.

It’s a little unfair to write this review in the middle of the COVID-19 virus and with stay-at-home in effect. I was so excited to move into my new house. I love the floor plan of the model I purchased; however, I thought many of the upgrades I purchased were quite expensive and I now I also have a list of issues I would like to have addressed inside the house. The reason I say this is unfair to write now is because Pulte can’t come in and respond but I do believe they will as soon as possible once we can all go out again. I believe I bought a wonderful house but for the price I paid, I had expected to have fewer issues. ... More

Overall, we are happy with the buying experience but with one exception. One of the cabinets is about to fall off with part of the upper trim falling down on my daughter as she cooked breakfast. I sent an email to the warranty email address. The claim is that they will respond quickly. So far(one week later), no response to my call or email. I'm hopeful that the delay is only due to the Covid 19 problem. All of the other small paint scratches/chips etc.. are minor and certainly not serious. But I would still like to get a small amount of touch up paint so that I can do this myself. I have asked twice. No response..... ... More

I would give more stars but waiting for Response on warranty issues after this virus goes away.

Home is nice and overall it is fine and we're happy. The warranty process is slow, we believe because of the high volume of issues with other homes in the area because of poor sub-contractor work initially, a seeming lack of attention to detail by sub-contractors initially and of course, COVID-19 is doing us no favors with the home warranty action. This causes a lot of home warranty requests that overwhelm the team assigned who have been in contact with us constantly, but the items are numerous and I don't believe this is Pulte directly, but from a lack of "do it right the first time" by the sub-contactors. Those that come to fix see the issues and seemingly display a lack of understanding of why it couldn't have been done right at first. Again, nothing really major and we are overall fine with the home, it just seems like death by a 1000 cuts, but we have to say Tino Velez that is managing the home warranty process with us is actively doing his best and working with us closely and we appreciate that otherwise, we'd be less than happy at this point. We are being patient and giving him the time to coordinate the various groups to get the home in top shape. ... More

Very nicely built house. Layout and accessories are well thought out. For the most part there were no major issues with build quality or materials. Unfortunately getting little things fixed is a chore. Nothing gets done unless I am on top of the project manager all the time. Even then there were several occasions where promised work was not performed. Very frustrating. Pricing of the house is more reflective of the market and not necessarily features, materials and craftsmanship. Same houses in the neighborhood sold for far less than others as the developer was finishing up the neighborhood. I guess early buyers had to put up with construction all around them for many months, justifying lesser price. ... More

Quality seems a little above average, I am not unsatisfied but not fully satisfied. I understand that with new fast construction there's going to be issues. First, had concern when one of our paid upgrades wasn't implemented and we ended up having it removed as to not delay our closing. Beer bottles under our tub in the dirt, then my husband recently went in the attic and there was another beer can. It's going on two months since closing and still haven't received any follow-up call or email from Pulte asking if there are any issues. Our back fence is against the street and substantially lower than both our neighbors to the side of us. Many minor cosmetic issues with our upgraded cabinets, looks as if they were painted and paint didn't dry evenly (some areas looks scratchy). Our leftover paint that were left in the garage don't match our walls, andvwe had to purchase a can of paint which cost us alnost $50 to paint and do touch ups. It seems there's an issue with our cold water, it's more lukewarm or room temperatute and doesn't get close to getting cold, no matter how long you let it run. The standard carpet is hideous, if we would have known how cheap and unsightly it would look, we definitely would have upgraded. The upgrade for prewire was never completed because we had to call an outside party to finish the wiring. Our front door is chipped and we'll probably have to pay to replace it. ... More

Lack of communication at the handoff phase from builder to homeowner. Sloppy attention to details. Slow response to finished product issues.

I have put in several work order emails. Tino has come out and was helpful but I’m still waiting for several other emails to be answered. For example work order about drywall tape, a hole in my slider where you can see thru the top of the door.

I had a couple issues not fixed when asked to. I didnt really make a big deal out of it since it was mostly cosmetic issues but either i feel like it should have been resolved.

I sent my request to have issues fixed within my 30 days warranty and no one ever called or emailed me back.

I’m am not happy with this builder this is my first new build house and I had higher expectations than this. I first want to start first with the HOA dollar amount they gave me was a lie. It was double that when I got my first bill a month later after closing I feel lied to and I reached out to the HOA company and they confirmed that Pulte knew about the price raise about 5 months before I even stepped foot into their office. First week in the home there was water leak in my meter which I do give it to them they were quick to fix. But poor quality on painters and cabinet vendors. I had a ton of over spray around the tiles paint spots in the exterior of the home. My vanity had so face support so they were really squeaky cabinets. Their project manager isn’t so good on catching these quality issues as they weren’t hard to see. Made it feel as if they just wanted to leave it as is and just hope no one complains. But for being a NEW build I had higher expectations for sure. I wouldn’t recommend this builder to friends or families. ... More

The buying home experience was good, but right after I moved in, the house’s master vale already was leaking and I submitted a ticket to repair, but no one called or responded. Quality of material was doubtful.

Middle-of-the-road builder suddenly finding themselves building $1m+ homes. Nice people, but really out of their league. It's unclear whether the company even really wants to be selling houses this expensive. It's clearly a struggle for them internally.

Understanding that life as we know it took a major turn the day we received our keys to our new home (March 17, 2020). I wish the frustrations with of that timeframe were all that we experienced, unfortunately, they are not. Our walk-thru (key day) was less than stellar. They were still putting up our block wall, pouring the bedroom stoop, planting trees and shrubs, pouring the rocks and putting in the gate. The cleaning people went to the wrong house (as told to us). We left to allow them to do some work - they did not. I cleaned our new home from the dirt of construction. Dirt e v e r y w h e r e. I still have glue or silicone in my sinks. Plaster in the shower head, shower head pointed to ceiling. Paint on the tile, unfinished work throughout. To say it has been disappointing is well beyond an understatement. We believe we have been placed into a situation that of 'make us find it' or it isn't a problem. We are not builders nor are we versed in all things that should be finished to a specific code. We provided our 30 day warranty to Pulte on April 20, 2020. I worry greatly at what it is that we HAVEN'T seen that will be our burden to fix that is not on that list. Didn't anyone do some sort of quality walk-thru? We have yet to hear from the Warranty Center either (aside from the email acknowledgement). During the building phase we noticed open beer containers that we eventually shared when asked to provide feedback - never in my wildest dream would I have expected the workmanship and quality to be this poor. Extra holes in walls, glue/silicone in sinks, paint on tile, doors that don't close (or you can see light through them). There is a film I cannot clean off my tile, no matter how hard we try. Loose cabinets, dents and dings in cabinets (revealing the wood). Dead plants in the front yard (advised Pulte at time of planting) - now the HOA is coming after us for the lack of attention to detail. And still we wait. ... More

It's difficult to thoughtfully rate our home buying experience in such a brief summarization. By far there are more positives than negatives. Building a home is a huge undertaking, and no matter how hard you plan, there will be things that go wrong. Unfortunately those are the things that stand out when asked in a rating like this. My advice, it's really important to be very detailed oriented and go over each step with a fine-tooth comb, and then go over it again. And no matter how much you think you have costs covered, it's going to cost more. We knew that was how it would be, and we planned for it. We love our home and we would do it again, but it's a lot of work. ... More

We have family moving to Vegas and I have steered them away from Pulte.

I think you have to monitor carefully along with field supervisor the quality of workmanship.

Pulte Homes and their sales office were fantastic, along with their walk thru team. However, Pulte Mortgage was the worst company I have ever dealt with and would never do a loan through them again. As a Realtor and someone who has purchased many homes, I have never had a worst experience.

Lot price was very reasonable compares to other builders. Our sales person was wonderful and communicated with us through out the 7 month building process. We moved in mid June, found 12 problems in the house after living there for over a month. Warranty group is great and responsive, but these issues should be avoid if the work were done it right at first place. My advice to new buyers is that they need to hire their own inspector before closing.

Just The finishing touches to be a bit better but they were/are very good at helping resolve any of those issue.

The home-buying process was average overall. While the transaction went through, there were several cleanup issues that required more attention. There are nails sticking out under the bar that need to removed immediately. The gate was falling down after a few days of moving in. We still need the directions on how to set up the thermostat to our phones. Additionally, the lack of a thank-you gift or gesture from the Pulte realtor felt impersonal and left a lukewarm impression. This could have been handled with more care and attention to detail. We purchased a home from Toll 4.5 years ago and received Tiffany wine glasses and key chain from the Toll Realtor. Overall, Pulte builds an average home buying and home experience., ... More

Be sure to put everything in black and white when you're negotiating the deal with Pulte. We were promised with small a upgrade by the sales rep but it never happened by closing, no explaination, no responds. Also I recommend hiring a third party home inspector to do a pre walk through inspection, it will save you a lot of time spotting items to repair.