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- Las Vegas, NV
Pulte Homes Reviews in Las Vegas, NV
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What Las Vegas Homeowners Have to Say About Pulte Homes.
Read all 505 verified reviews from homeowners that built a new home with Pulte Homes in the Las Vegas area. Las Vegas homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Las Vegas Area
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Customer Reviews
Pulte Homes - excellent follow up with my claim
- Ju K.
- Verified HomeBuyer
- October 27, 2021
- Las Vegas, NV
excellent follow up with my claim
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Overall good experience, not great.
- Tony S.
- Verified HomeBuyer
- October 27, 2021
- Las Vegas, NV
Overall good experience, not great.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
I’ve had continuously problems with the workers.
- William M.
- Verified HomeBuyer
- October 27, 2021
- Las Vegas, NV
I have had worker throw their trash on the ground across from where I live and not picking up after themselves which in turn blows into my yard. I’ve been filling up my own container full of energy drink cans, fast food wrappers and plastic foom. This probably sounds minimal but is turning into a everyday occurrence. What do you think that conveys to new buyers when the new house across the street is covered in trash from the workers. We like the house but you need to do better.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Superintendent was great
- Baraquel L.
- Verified HomeBuyer
- October 27, 2021
- Las Vegas, NV
Loan officers were okay. Could be better. Realtor communicated great. Most helpful was Branson. He communicated well, very knowledgeable and explained to us everything. Very responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth process
- Suchitra C.
- Verified HomeBuyer
- October 19, 2021
- Las Vegas, NV
It was smooth process from booking to closing.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
customer service
- Robert L.
- Verified HomeBuyer
- October 14, 2021
- LAS VEGAS, NV
From start to finish everyone went out of their way to keep us informed on the progress of our home. any concerns we had were addressed quick and in a courtesy manner. I can't say enough about the great customer service we have received from everyone at Pulte.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Okay problems not fixed
- Kelly M.
- Verified HomeBuyer
- October 12, 2021
- Las Vegas, NV
Okay problems not fixed
Total Score 5
Quality 2
Trustworthiness 3
Responsiveness 2
The poor quality during the build.
- Anonymous
- Verified HomeBuyer
- September 17, 2021
- North Las Vegas, NV
I was able to watch the house being built. I have a niece that purchased around the same time her house was LGI. The quality on her home was much better. The fit of the framing we had cracked studs large gaps in cross pieces patched in with 6 so so nails. overall I would not purchase another Pulte home.
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help!
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Quality build administered by an excellent construction supervisor.
- Thomas W.
- Verified HomeBuyer
- September 16, 2021
- Las Vegas, NV
Product options really allow buyers to 'make the home design their own'. Along the way our construction supervisor explained the nuances of both our design choices as well as the standard build items. It was fun and we learned a lot.
Pulte Homes responded:
Hi,
We are so happy we were able to provide you with a buyer and building experience. Thank you for trusting us with such an important task. Thanks ^AH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Inconsistent communication with construction manager.
- Reno T.
- Verified HomeBuyer
- September 09, 2021
- North Las Vegas, NV
Inconsistent communication with construction manager. Unfinished repair six weeks after problem brought to attention of construction manager.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Rush home
- Gerald N.
- Verified HomeBuyer
- September 07, 2021
- North Las Vegas, NV
We have had many of issues from start to current. Plumbing lines switched, gas leaks, framing and many of issues. Take the bad reviews serious.
Pulte Homes responded:
We are so disappointed to hear that you have experienced issues with your new home. We would like to learn more so we can escalate this situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lot of shoddy workmanship noted after we moved in( light switches not screwed in, bulbs not replaced, spa area got flooded in the rain, outside tiles missing on walls, poor paint work,lights not working ins-list is endless) Tired of calling the superviser
- Nazir H.
- Verified HomeBuyer
- August 07, 2021
- Las Vegas, NV
We purchased the model home in Vegas -very disappointed. NOTHING was maintained in the house after we signed the contract. Yard outside let go, lots of things not working well in the house. New problems crop up every day
Pulte Homes responded:
We are so sorry to hear that you are having so many issues with your new home. We would like to learn more so we can help. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Sales and Field Manager Awesome to Work With
- Anonymous
- Verified HomeBuyer
- August 04, 2021
- Las Vegas, NV
Angela and John were amazing to work with start to finish. They made us feel important and involved throughout the entire homebuying process, and worked with us through any unforeseen hassles or changes. Thanks Pulte.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The sales process was smooth and great, quality checking and finishing touches not as much
- Anonymous
- Verified HomeBuyer
- August 04, 2021
- Las Vegas, NV
For the most part the house buying experience was great. The options studio and sales offices were great, and always were responsive in answering our questions and taking care of business. When it came down to the near completion walkthroughs, and following to spec that was laid for the builders and workers, there was a quality issue. Issues were brought up and required several requests to get an answer on. Several times we went through the sales office to get info from our onsite contacts. There were outstanding issues that were never answered, and issues that still may be present in the ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - This now is the 4th pulte home we have owned and trust them.
- John B.
- Verified HomeBuyer
- August 04, 2021
- Las Vegas, NV
This now is the 4th pulte home we have owned and trust them.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Good Quality would recommend Thank You.
- Roy B.
- Verified HomeBuyer
- August 02, 2021
- Las Vegas, NV
Good Quality would recommend Thank You.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Pulte Homes - Just know that the craftsmanship can be better.
- Brandon S.
- Verified HomeBuyer
- July 29, 2021
- North Las Vegas, NV
Just know that the craftsmanship can be better. I've recently found out more and more issues with my home and.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Pulte Homes - Overall great experience.
- Xiaotian w.
- Verified HomeBuyer
- July 28, 2021
- Las Vegas, NV
Overall great experience. Would buy again from Pulte
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - I love my home.
- Mary Z.
- Verified HomeBuyer
- July 28, 2021
- LAS VEGAS, NV
I love my home. It is beautifully made with a lot of thought put in it. The wide open area and light that I particularly like. I do not feel cramped
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Went smoothly and a great community
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- Las Vegas, NV
Went smoothly and a great community
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - They are responsive to buyers concerns.
- John P.
- Verified HomeBuyer
- July 28, 2021
- North Las Vegas, NV
They are responsive to buyers concerns..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - It was the best home buying experience that we have ever had!
- Randall H.
- Verified HomeBuyer
- July 28, 2021
- Las Vegas, NV
It was the best home buying experience that we have ever had! We loved working with Mary and Steve. Very responsive to any issues. Went above and beyond. Thank you so much!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
There has been no communications with the manager. We call, leave messages, email and nothing! We still have issues that have not been taken care of and at this point , I doubt they will.
- Jo K.
- Verified HomeBuyer
- July 28, 2021
- North Las Vegas, NV
We have family moving to Vegas and I have steered them away from Pulte.
Total Score 4
Quality 2
Trustworthiness 1
Responsiveness 1
Pulte Homes - We are lucky that we have a very responsive and reliable field
- Divina V.
- Verified HomeBuyer
- July 28, 2021
- North Las Vegas, NV
We are lucky that we have a very responsive and reliable field manager (Miguel); we’ve had/are having some issues that we continue to discover with the house and he’s really trying his best to get these taken cared of. Unfortunately, the Warranty Office never replied to our email but Miguel did. We’re having a couple of issues currently- We hardly get air conditioning in the main bedroom while other rooms are too cold. The main bedroom door has “swollen” like another bedroom door. I will email Warranty office again but will surely include Miguel.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Very Unpleasurable Sales Experience & Process
- Howard H.
- Verified HomeBuyer
- July 12, 2021
- Las Vegas, NV
Sales experience started off good however mistakes are made on Pulte’s sales staff part. The way it was handled it was unfortunately very displeasing and unprofessional. There so cold “IN-house” Pulte Mortgage team was very condescending, Contradictory & Arrogant in their delivery of messages, Almost as though you are wasting their time or bothering them! The only bright light was the builder who tried to do his best in his Construction crew making structural mistakes however eventually most issues, got handled.
Pulte Homes responded:
We are so sorry to hear that you had a negative sales experience and a frustrating time working with Pulte Mortgage. If there are any concerns we can help address or any feedback you would like us to pass onto them, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 3
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