Pulte Homes Reviews in Las Vegas, NV
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What Las Vegas Homeowners Have to Say About Pulte Homes.
Read all 431 verified reviews from homeowners that built a new home with Pulte Homes in the Las Vegas area. Las Vegas homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 3.9 out of 5 stars in Las Vegas Area
431 Reviews in Las Vegas Area
Pulte Homes in Las Vegas Area
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Customer Reviews
Not the Pulte I Once Knew
- Dustin D.
- Verified HomeBuyer
- January 15, 2020
- Henderson, NV
First, the good. The main employees you deal with are great people. They really are. But the line is pretty much drawn there because their hands are tied to corporate policy that’s not conducive to a quality product. Answers to questions and problems are “the labor force is terrible”, are not acceptable and should never be when buying a half million dollar home. Several subcontractors just flat out do not care about the quality of their work. I’m not sure why but it’s really none of the consumers concern. The end result though is a poor product. I bought a Pulte home back about 1 years ago ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Supervisor must have been asleep at the wheel
- George S.
- Verified HomeBuyer
- October 02, 2019
- Las Vegas, NV
So many oversights during construction. Supervisor (Dom) made promises that never happened, lied about carpet pad being replaced after a second plumbing leak. He said he inspected the plumbing after each time the master tub was installed (4 times)Two days after our walk through none of the work on our punch-list was done and then all the blue tape that was used to mark deficiencies was taken down without any of the work being done. Made what should have been a happy time for us beyond stressful. Josh and Tony seemed to be the only people that cared about us and the quality of work but they ...
Total Score 3
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Good and bad
- Robert B.
- Verified HomeBuyer
- August 28, 2019
- Henderson, NV
Initial sales process very smooth and efficient. Home finish details poor. Very difficult to get issues corrected after the sale. Craftsmanship lacking on fit and finish.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Not too thrilled with quality so far. Hopefully things will get fixed
- Ricardo M.
- Verified HomeBuyer
- March 12, 2023
- Las Vegas, NV
Not happy at all with the person that did our walk thru both times. He’s no longer on the job site and that’s great news. There are a ton of things he was supposed to address and didn’t. It feels so horrible to spend so much on a house and to see so many imperfections. I don’t understand how my house from 2005 doesn’t have close to the defects this home by Pulte has in 2023. It doesn’t make sense.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Pulte Homes - very poor customer service, no one answers your service requests
- Anonymous
- Verified HomeBuyer
- September 02, 2022
- Las Vegas, NV
very poor customer service, no one answers your service requests
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Lackluster turnaround time for home issues, poor communication
- Anonymous
- Verified HomeBuyer
- July 13, 2022
- Las Vegas, NV
The buying process is what you would expect - when the builder and the lender needs information you need to turn it over immediately on their time table. When you have issues with your home they can take as long as they want to address it. We've identified some building issues since February 2022 and closed May 2022. It is July 13, 2022 and to this date the issues have not been addressed. We did not hold closing on good faith our issues would be addressed and they still have not. They don't seem to care now that they have their money do they? Other quality issues appeared when we moved in - ...
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Pulte Homes - Inconsistent communication with construction manager.
- Reno T.
- Verified HomeBuyer
- September 09, 2021
- North Las Vegas, NV
Inconsistent communication with construction manager. Unfinished repair six weeks after problem brought to attention of construction manager.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Pulte Homes - Design center options over priced and limited options.
- Michael H.
- Verified HomeBuyer
- November 03, 2020
- Las Vegas, NV
Design center options over priced and limited options. You can get the upgrades from other parties for a third or more less with more options. Getting issues resolved takes one to two weeks, sometimes requiring me to follow up for eta.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
6months behind schedule
- Shrrell B.
- Verified HomeBuyer
- October 28, 2021
- Las Vegas, NV
The project manager is liar Matthew. Was told if there any issues to contact him. These are issues he knew about prior to closing and now after he got a initial good review. His answers are call the warranty department. He lied about his abilities to get things done after closing could have been honest and said from the beginning to call the warranty department after today
Total Score 3
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Not happy
- Anonymous
- Verified HomeBuyer
- September 08, 2020
- Las Vegas, NV
Not worthy for the cost of the home
Total Score 3
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Eagle ridge home
- Vada G.
- Verified HomeBuyer
- September 15, 2019
- Las Vegas, NV
Felt like the home was rushed a lot of cracks and side boards look rushed. Paint on the outside of the house is still not finished like I was told.
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Subpar at Most
- Anonymous
- Verified HomeBuyer
- June 07, 2024
- Las Vegas, NV
I was continuously reassured that Pulte upholds the highest regard for quality and customer service and that was not my experience unfortunately. Many issues were left overlooked and dismissed even when brought to their attention, poor craftsmanship and skills to treat and handle higher quality materials, it felt like a wash at at point when subcontractors don’t know how to properly install, handle, or work with better materials. Disappointing customer service and evident flaws in internal communications and protocols across various Pulte departments, which intimately falls on the customer and the lack of accountability, acknowledgment, and resolution. For the premium price you’re paying for the Pulte name and product. I was sorely disappointed throughout the entire process, and after receiving my keys. My friend purchased a new Pulte build in another community (locally) during then same time and experienced similar issues, and we both had water damage and exposure to the structure and cabinetry even before moving into our brand new homes. Yet it was dismissed as “part of the process”, really upsetting. Amateur electrical work, poor (to no) attention to detail for paint lines/edges, covering nails in moldings and baseboards, uneven drywall (evident when fitting for ...
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Severe disappointment - some things never change.
- Timothy Eric B.
- Verified HomeBuyer
- May 31, 2024
- Las Vegas, NV
The process of buying/building a home with Pulte has been disappointing. Things started after the contract was signed. Design center options were no longer available despite being offered on the website. Designer did not take into consideration any of the on-line choices that were made. Pulte Mortgage's lack of communication was challenging; asking for documents over and over despite those documents having been uploaded. When we asked questions, they often were not answered, but if we were late in responding to any of their questions, we received regular "nag" emails (even if they had been ...
Total Score 3
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Pulte Homes - Quality of home is not very good.
- Michael C.
- Verified HomeBuyer
- July 12, 2022
- Las Vegas, NV
Quality of home is not very good. And to think Pulte prides in quality. Very very disappointed. Would have looked at other builders had we known. When issues come about, they take long to respond.
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Once they have your money…CRICKETS
- Apryl B.
- Verified HomeBuyer
- May 04, 2022
- Las Vegas, NV
I am extremely sorry to write this review because it won’t be good. I waited - stalked - this location because it’s where I wanted to build my house. I was so excited to get in on the first release and to get my first choice on my lot. I drove by almost weekly when the house was being built. I was so excited to close on May 23, 2022! And that’s when the trouble began. There are so many issues with this house. And the warranty department is absolutely TERRIBLE! You cannot get ahold of anyone. Every call goes directly to voicemail and there is no point leaving a message because it will go ...
Total Score 3
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lack of professional and response from issues after move in.
- Oumid A.
- Verified HomeBuyer
- January 12, 2022
- Las Vegas, NV
Lack of professional service from issues identified after move in. My major issue is with the sink that is not long enough and when washing hand or dishes excessive water gets on the counter. The advise given is that to pull the hose down with one hand and wash with the other. Incredible! How do I do that when I need both hands to wash hands and dishes! Terrible service. I asked for follow up from manager and was told “you do it”. Terrible!!!!
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality of work, overpriced, cheap quality materials. Corners are cut to maximize Pulte's products.
- Anonymous
- Verified HomeBuyer
- November 04, 2020
- Las Vegas, NV
Pulte has become more about their profits than delivering a quality home. They cut corners everywhere. After spending near a million, we have to spend money to fix the problems that Pulte is not correcting. There is zero pride of craftsmanship, poor responsiveness. We were Told when pointed out deficiencies, problems, and mistakes.... that "well these are production homes and this is what you get". The subs say Pulte refuses to pay to have it done right. Cheap materials, cheap labor, would not recommend Pulte to anyone.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very Unpleasurable Sales Experience & Process
- Howard H.
- Verified HomeBuyer
- July 12, 2021
- Las Vegas, NV
Sales experience started off good however mistakes are made on Pulte’s sales staff part. The way it was handled it was unfortunately very displeasing and unprofessional. There so cold “IN-house” Pulte Mortgage team was very condescending, Contradictory & Arrogant in their delivery of messages, Almost as though you are wasting their time or bothering them! The only bright light was the builder who tried to do his best in his Construction crew making structural mistakes however eventually most issues, got handled.
Pulte Homes responded:
We are so sorry to hear that you had a negative sales experience and a frustrating time working with Pulte Mortgage. If there are any concerns we can help address or any feedback you would like us to pass onto them, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 3
Pulte Fell Short of Expectations
- Gary D.
- Verified HomeBuyer
- August 28, 2019
- Henderson, NV
We purchased our home in February, closed in July and moved in at the end of July of 2019. During construction, the house was always a total mess with garbage thrown everywhere and graffiti written on the slab. Prior to the house was not cleaned nor was it cleaned post-close. The issues that were noted on the walk-through were not addressed prior to move-in. We are now in the process (end of August) having the issues fixed. Our construction manager simply walked away and handed us off to customer service without completing the walk-through list.
Pulte Homes responded:
We regret that we weren't able to meet expectations and deliver an amazing home buying experience for you. We have shared your feedback with local leadership and if you'd like to continue discussing this, please reach out at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
The worst of 4
- Greg P.
- Verified HomeBuyer
- August 03, 2023
- Las Vegas, NV
We have built 4 new homes and this is the worst experience we have had. All the way from too many people involved in the mortgage process, to blown deadlines, and the quality is just not there. In the worst heat of the LV summer, the top floor would freeze ice but the HVAC unit that serves the first and second floor is undersized. I wake up every morning to 78 degrees in the master bedroom. Multiple other “unhappy” issues. At this point I would NOT recommend.
Pulte Homes responded:
We are sorry to hear that you are experiencing concerns with your new home. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AF
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Brandon and Anthony have been great 5 star
- Kelly D.
- Verified HomeBuyer
- February 29, 2024
- Las Vegas, NV
Anthony and Brandon(give 5's) have been great since ownership and they are fixing issues. Our buying experience from sales to finance was not up to expectations and went through multiple people in our process with lack of response and communication.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Good home, poor process
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Las Vegas, NV
Pros: Overall layout and style is nice, good selection of upgrades Cons: Pandemic delays (our house took 16 months from initial deposit), low-quality subcontractors (lack of attention to detail, fit and finish), lack of quality control (we had to be the ones to catch quality issues at closing, resulting in many fixes after "close" and additional months-long delays), lack of communication and coordination across Pulte construction, mortgage, etc (we did a lot of work chasing down closing details) Overall: We're happy in our new home, but worry about what corners were cut that we didn't catch
Pulte Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Beautiful home horrible craftsmanship
- Anonymous
- Verified HomeBuyer
- September 04, 2019
- North Las Vegas, NV
Moved into a beautiful new home thinking all would be perfect, now after 4-8 weeks nothing but issues from carpet coming up in the corners seams splitting, horrible wall texturing, corners not even close to being somewhat square, holes in drywall counter tops having to be replaced due to not installed correctly, hole under kitchen island with rebar coming through it. I’m not happy with this home. Thought it would be a amazing thing being a home owner but nothing but headaches. On the plus side was the builder lender they where the only professionals in my book. The home Quility is trash
Pulte Homes responded:
We're disappointed to hear that you've encountered problems with the quality of your home. We'd be happy to look into these issues and provide assistance. You can reach us by emailing socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 4
To Build Better Quality Homes
- Robert T.
- Verified HomeBuyer
- July 05, 2024
- Las Vegas, NV
Quality has always been my main concern owning a property. There has been uneven patch up padding on the carpet, bathrooms exhaust fans and air condition vents are loud. We were told that there is nothing that can be done “It is what it is.” I feel that it’s all about making a profit!!!
Pulte Homes responded:
Hi Robert, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Don't close until EVERYTHING is fixed
- Anonymous
- Verified HomeBuyer
- April 19, 2023
- Las Vegas, NV
The quality does not reflect the price increases, homes are being sold for 6-700k+ but the lack of attention to detail is disappointing. Simple things like sanding down doors before painting them isn't done. The sense of urgency for repairs has dropped to almost zero now that I've closed on my house. My house is still filled with blue tape and has issues that aren't being resolved.
Pulte Homes responded:
We're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
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