Pulte Homes Reviews in Bergen County, NJ

Management & CS teams are great, but the quality of finishes is very disappointing.

House it self is good but when I close house was messy. Finishing part is not satisfying me. Painting is not finished and rough, crown molding scratched all over. In master Bath, stain is all over on the floor tile. It seems like selling unfinished home

Artie us an excellent Building Manager whose constant is very reassuring.

I’m very happy that with any issues I have Stefano helps out right away even on his day off. Thank you Stefano!!!

Buying process was a cinch. There were delays but nothing out of the ordinary. The construction aspect of the home left much to be desired. We have encountered numerous issues already (although Rich and the team are wonderful in their responsiveness and willingness to help) and have been disappointed that we've had to deal with these things in a new home.

There's a huge disconnect between Pulte and the contractors they hire to install and build the home. The small issues are taken care of in an average time frame, but the big issues, they dance around and make all the excuses in the world why they can't fix it.

My overall experience with the Pulte team ( sales personnel, mortgage team, customer care manager, field manager, etc.) was nothing short of a well planned buying experience. The Pulte team was knowledgeable, courteous, and professional. Thus, affording me the opportunity to purchase my townhome with confidence.

Craftsmanship is not up to par. After living in the home for a month I’ve noticed many dents, scratches and scuffs throughout appliance, walls, doors, knobs, and floor. Deformed door/wall moldings. I also cut my foot with sharp end of screws protruding through carpeting. A few unfinished details. Place-holder stove. Garage door and front door lock issues that prevented me from entering the home for two days post closing. And significantly loud drain pipe that echos throughout first floor. Disappointed with purchase price and quality.

Stefano Hankewycz and Jim LaValle are absolutely wonderful to work with. There were disappointing things that happened during construction, but those events were out of their control. The communication and care that Jim and Stefano shared during the build was a blessing during a stressful and unpredictable time.

The home seems brand new.. thank you

Overall satisfied. Good floor plan with experienced workmanship. Especially, the construction manager, Stefano, was really kind and helpful. One thing I did not like was the completion of our house was delayed for 1-2 month from what it was originally scheduled. Other than that I am satisfied except for some low quality material used that will cost me to upgrade.

Great experience with the Pulte team all around

Our home buying experience with Pulte was terrific! Everyone involved wit the process was responsive, courteous, and catered to our individual needs. Our new home if very well built with quality features. We are very happy!

The experience was great. The staff were professional and respectful. However, the uncertainty on the home completion date frequently put us in difficult positions. We had to do multiple extensions to our lease and had to look for alternate places to live due to the frequent and last minute delays to the stated completion date. Rather than delaying the home 0-2 months prior to completion of the home, we would have preferred a conservative estimate 4-6 months in advance to allow us to properly extend our living arrangements. in the end, due to the uncertainty, we would have over extended our prior lease or would have scrambled to find last minute rentals. Both alternatives would have resulted in extra costs. However, over extending our prior lease would have prevented a great deal of stress and heartache. ... More

Everyone was great. Helpful and answered all my questions

So far happy with the purchase except for few issues here and there.

No comment too many hard points i cant tell

Stefano is always so helpful and reliable.

Overall, the experience has been good and the response from the Field Manager has been really great. However, some of the concerns that were reported earlier still need to be resolved like parquet finishing and repair, water leakage noise in living space, water leakage from dishwasher, cracks and peeling of plaster in some areas need to be addressed. On the external environment, the noise of running train, noise and dust from on going construction could be better managed.

Sales agent during sale was less than enthusiastic when showing the house. Not too much of an issue though because we loved the location, and the house looked great at first. There were some problems during closing because of lack of communication between the sales agent and the closing office and we didn't actually get the keys to the house until the day after closing. After moving in, this is where things get difficult. We've noticed some structural and build quality issues including for example a leaking ceiling, doors that won't close properly, missing fixtures, and loose shelving that creates an unsafe environment to live in specially with younger kids. Submitting a warranty request was easy enough through the online portal. Getting someone to speak with and come take a look at the issue is a huge problem though. It's been over a month and no one has come to look at some of the issues yet. Warranty manager claims the issues are responsibilities of the field construction manager and refuses to handle this as a warranty repair. Field construction manager on the other hand has been unresponsive for more than a month. So now it's been more than a month and I still have sections of the house that are unusable because of the safety risks, and it's preventing us from finalizing our move and organization of our property. I am now looking into filing official complaints and taking legal action. Warranty contract says issues will be examined within 30 days, so I guess they're already in breach of that contract. If they continue to claim that these are construction and not warranty issues, as per the purchase contract, any construction concerns will need to be completed within 3 months, so I guess I'll let them know they have less than 2 months left. In any case a BBB complaint is coming their way at the very least. Besides the warranty process horrors, there's also a lot of build quality issues that looked ok at first, but are problematic after further inspection. These are specially evident in areas that are not easily noticed. For example out of all the windows on the house, only 3 have level window frames. So I'm mounting window blinds and they're all crooked. There's also hidden things like the gang box cutouts for lights and outlets being cut crooked making it impossible to cleanly install smart lights/outlets or replacing the face plates. Also the strike plates for the door locks were poorly installed and provides no security from intruders at all. Then things like unleveled floors where I had to adjust the fridge and washer/dryer to the extremes just to get the appliances level, and I still have horrible vibrations coming from the washer because of the unleveled floor. ... More

The employees are very nice.

The team that worked on my purchase went above and beyond your typical seller/builder. They cared about

Everyone involved was so helpful

It was a long process and not so optimal communication

Quality of build is really poor. I have seen many new built properties from many builders but their built is the poorest. There are issues just about everywhere in regards to the quality.