Pulte Homes Reviews in Essex County, NJ
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What Essex County Homeowners Have to Say About Pulte Homes.
Read all 33 verified reviews from homeowners that built a new home with Pulte Homes in the Essex County area. Essex County homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 4 out of 5 stars in Essex County Area
33 Reviews in Essex County Area
Pulte Homes in Essex County Area
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Customer Reviews
Quite professional before the sales after sale remains a big disappointment
- Adnan R.
- Verified HomeBuyer
- July 02, 2019
- Livingston, NJ
We were happy initially with the support from Pulte and also quite happy with the house when we recieved it. However on the day of closing we have a list of things not done and even after one month they are stlili pending. i can say its sad to see this kind of customer service post sale
Pulte Homes responded:
Thank you for bringing this to our attention. We apologize that our customer service hasn't been satisfactory and if there are unresolved issues that we can assist with, you can always reach out to us at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 1
Warranty team is a joke.
- Anonymous
- Verified HomeBuyer
- August 03, 2022
- Livingston, NJ
We closed our house with a couple unfixed issues. And as we moved in, we found more issues on the flooring and AC installation. So we have to contact the warranty team to fix them, But they just replied and then disappeared for two months. They do not care about you at all once your house is closed. So make sure you check everything carefully before closing.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Pulte Homes - Quality of material could have been a lot better for the price
- Anonymous
- Verified HomeBuyer
- February 11, 2020
- Livingston, NJ
Quality of material could have been a lot better for the price paid.
Pulte Homes responded:
We are sorry to hear that you aren't happy with the quality of your new home. If there is any additional information you would like to provide or if we can assist with anything, feel free to email customersupport@pultegroup.com so our team can be in touch. ^Abby
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Ehhhhh - you don't get what you pay for
- Daniel C.
- Verified HomeBuyer
- February 10, 2022
- Livingston, NJ
Pay top dollar for mediocre workmanship and low quality materials.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Poor workmanship all around.
- Anonymous
- Verified HomeBuyer
- October 30, 2019
- North Caldwell, NJ
To say this was sloppy work would be a compliment. There was no attention paid to the construction of this home throughout the process. We pointed out easily half a dozen major construction mistakes (incorrect materials used, bathrooms being placed in wrong places, open holes left in the roof) and have a list of over 50 items that need to be addressed, nearly half of which were raised prior to closing. One of the field managers (now removed) openly admitted that no one was supervising construction for a period of several weeks while he was gone, so the sub contractors literally did whatever ...
Pulte Homes responded:
We are so disappointed to hear that you have had such a negative experience. If we can help with any unresolved concerns or if you would like to discuss further, please feel free to email socialcare@pultegroup.com and a team member will be in touch. ^Abby
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Just wasn’t easy to move from one step to another
- Anonymous
- Verified HomeBuyer
- September 14, 2021
- Livingston, NJ
Lots of points undisclosed while paying and signing up. Quality of Pulte homes and diminished significantly since the past years. Paint of house finish of flooring , hvac, garage doors, everything is sub standard and sub par. Regret the decision to purchase through Pulte
Pulte Homes responded:
We are so sorry to hear that you regret your decision to work with us. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
less than mediocre
- Shreeram A.
- Verified HomeBuyer
- February 16, 2020
- North Caldwell, NJ
Pulte did not care about the customer's need . The quality of finishes are what you see in much lower priced homes.
Pulte Homes responded:
We're incredibly disappointed to see this and we'd like to learn more about your experience and what we can to do help. You can reach us by email at customersupport@pultegroup.com. ^Sarah
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Extremely poor quality, horrible customer care after closing on the home, lack of following through to make sure customers are satisfied, very dishonest company. Simply horrible experience buying a Pulte home.
- Monica J.
- Verified HomeBuyer
- September 11, 2020
- North Caldwell, NJ
We were lied to repeated times by employees at Pulte about the size and grading of our house. The quality of the house is an absolute disgrace, lack of consistency in the finishing even though the houses are the same model. We have to fight with Pulte to fix the issues we have had specially with the backyard and side yard. This was supposed to be our dream house but it has become our nightmare house. Leadership of Pulte should come to the neighborhood and ask each homeowner how satisfied we are with these homes. The CEO of Pulte would be embarrassed after hearing each of our comments about ...
Pulte Homes responded:
We would like to sincerely apologize that you have had such a negative and frustrating experience. Thank you for taking the time to share this feedback so we can share it with leadership and use it to better the new home build process for our customers. We would like to make sure we look into this situation appropriately and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns, along with your address and contact information. Thank you again. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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