Pulte Homes Reviews in Albuquerque, NM

The house wasn’t finished at closing and we are going to be dealing with remaining issues for several months! The trade workers they use are terrible; it might be easier to fix things myself and would be done better. Not to mention you have to stay on top of it or they won’t do anything! Advice if you work with Pulte, stay on top of them from day one. And don’t buy one of they already built spec homes.

They tell you things have been ordered, but they haven’t. They insist that work was done because they believe the contractors over the homeowners—the ones who see the problems every day and know nothing has been done.

Before closing make sure all repairs/corrections have been made to your satisfaction. We had some minor issues that were still pending and were told at the final walk-thru they would be taken care of after the closing. When trying to schedule it became somewhat of a challenge. In all fairness the most crucial item did receive attention. Otherwise, we are very pleased with our new home : )

We moved in almost 2 months ago and we still have issues from before closing that have not been resolved.

Not pleased

We love our new home and definitely feel like it is a beautiful, quality build. However, as soon as we moved in we began noticing area after area that needed small repairs and touch-ups, mainly cosmetic. We are currently working with the warranty department to fix over 2 dozen things. Most (not all) of the problems are only cosmetic, but they have left us frustrated and feeling as if the subcontractors (particularly the painters) were not properly supervised. For example, the ceiling/wall paint edging needs to be redone throughout almost the entire home because it is uneven and sloppy, there are holes in the stucco left from the scaffolding, and the landscapers got rocks in the sewer line (causing it to back up and spill sewage into our garage from the tankless water heater drain). The warranty department has been extremely helpful and responsive, but we are still left with a situation in which we need to miss work for at least several days in order to have 9 different subcontractors come and fix the various problems. We would have much preferred to have had the closing pushed back a few days rather than to be dealing with this hassle now because they rushed so much at the end and made mistakes that weren't obvious during our final walk-through. It's disappointing that such a nice home had such ridiculous superficial mistakes made, and so many of them. To be honest, it has us wondering if other, less visually obvious mistakes were made as well. Time will tell, and hopefully the warranty department will continue to be as wonderfully responsive. ... More

Beautiful home, but moved in with multiple issues. Construction and cleaning crew did a poor job leaving paint spatters throughout the house on the outlets, carpet, windows, and tile floors. It took 2 months to get water heater to work properlt and two main walls downstairs are visibily bowed. Warranty officer is extremely responsive and has resolved issued quickly as trades are available, but shouldn't have to fix so many problems prior to us moving in...

Bring T square to check Pillars and walls. Verify WIFI. Provide options to add a couple cabinets and move accessories to desired.

Like many other large companies Pulte sells stability and process driven builds. Our experience however was not the best after the sales processes. 1) We had 3 field manager changes and we did not get acclimated to the process until about 5 steps in. 2) While the field manager did his best to rectify issues, the workmanship of the house was still just a little off (examples below) a) our cabinet drawers are still very stiff and do not slide back and forth well with daily use. Of course during our walkthrough they made sure the drawers slid as well as they could. But as soon as we put 3 pots in they all started acting up. The cabinets themselves also have large gaps between the frame and the doors themselves but they fit into the "pulte" standard. b) Our hotwater heater stopped working correctly 5 days in and we needed to get someone out to fix it c) The door to our garage broke one month in.. and we have had to exit the house and go around to the garage to leave the house everyday. d) Every single window and sliding door is super hard to close. I have to slam or maneuver many of them just to get them to fit and lock. It is not all bad though as their customer service team is very quick to try and resolve issues but sometimes due to the quality of vendors you get what you get. The appliances provided are also fairly nice as I am enjoying using my chef's range and dual oven/microwave. ... More

The amount that I paid for my home I would think that it would have been very close to perfect but there are many minor things wrong that add up in time getting them repaired. I haven't reached out to warranty yet to get them fixed, but I am sure hoping that they will make everything right. There were some pretty big hiccups along the way that I had to fight for them to fix and make right.

I absolutely loved Mario and he was very responsive and helpful with any issues. I could not get in touch with anyone else for any issues at all! I have new things that I have found wrong with my new purchase but have been waiting for weeks for results.

There is a culture of shoddy workman ship that has developed. Almost everyone who worked on our home had to come back to cleanup or redo something they did. Forget about the home warranty department. They don't respond. I will never buy from a National builder again.

They subcontract everything and those contractors are awful. Examples: doors don't hang properly, hot water doesn't work, carpet laid on construction debris and missing flooring, sprinklers leak, heating doesn't reach bedrooms etc etc.

Could not be happier with our new Pulte home! Superior fit and finish, and a solid builder warranty backed by an on-site team of construction professionals. One minor issue since we moved in and Pulte had it fixed within an hour of our call. Pulte excels in quality and live-ability!

Most expensive tract house we’ve purchased. We’ve dealt with four other tract builders. By far our experience with Pulte has been the most disappointing of them all!

In general our experience in purchasing a Pulte home was very good. We feel the price we paid, including incentives, was a good overall value. We develop a good working relationship with our field manager and felt he was very responsive to our questions and comments

I purchased the Willow-brook model my dream home its awesome all the staff were wonderful ! you can't go wrong buying a home from pulte !

I am very happy with my home. I am extremely grateful to the salesman and the builder. They made sure that all my needs we're met.

Pulte makes a great house that we really love that's energy efficient and a style we like. Responsiveness to emails and calls was great prior to closing. However, after about a week of living in the new house, we had a list of about 5 things needing fixed. After addressing these issues with the construction manager, there was no urgency or communication on when they would be fixed. After multiple contacts with him, it ultimately took going to the Pulte sales rep and having him crack the whip to get the construction manager to fix just one of the issues. And now its been almost a month and we still have 4 items outstanding we are needing fixed with no communication on when they will get done or any timeframe...just sending us in circles with a new construction manager with no solution. Before we moved into the house I was encouraged to fill out a survey leaving all 5 stars, so I did. But now I feel like I put the cart before the horse as responsiveness has dropped off since we closed. Unfortunately moving in from another state, I was unable to attend the walkthrough and had the realtor do it, so I was unaware of the issues prior to closing as she did not catch these things. Had I raised these issues before closing, I bet they would have been handled immediately. ... More

House closed on 9/30/2019 per Pulte request and we could not movie in until 11/10/2019. Pulte refuse to pay utilities fee and HOA fee for the month of October, 2019. We as customer have to pay the utilities bill and HOA fee for the entire month of October, 2019 even we could not move in. Today is 11/15/2019 still have lot of issues need to be fixed. I'm taking vacation from work and sitting in the house waiting for works to come to fix problems. I hope someone from Pulte can help us to resolve all the issues. Currently, I could not get warranty manager or the construction manager to reply my email or answer my call. ... More

When we closed on our house and did our inspection we were told by our construction manager that we had 30 days to report any issues we found with house that may have been missed in our final walkthrough. Once we identified these issues however, the people in customer service/repairs did not want to fix things. They claimed that we may have damaged them when we moved in. So here we are with a damaged garage, bathtubs, roof tiles, stucco and cabinet. So disappointed with our "dream home."

minor complaints

The home was given to us impecable it was ready to move in clean and beautiful. The area is perfect close to major highways, shopping, and only 15 minutes from hospitals and downtown area. The choice of upgrades for the home are many are useful with gave us an opportunity to make the home comfortable and right for our needs. Thanks Pulte form building us a home for years to come.

We've been trying for years to have a new house built. We decided to go with Pulte because they had the floor plan we liked. During the build process, communication was pretty weak. They were 5 months late completing the house. During this time, getting updates was difficult. When it came time to close, the closing agent didn't have the most up to date paperwork (good thing I was paying attention). When we took delivery of the house, we began to notice just how poor the finishes actually were. Most of the doors have either finish or open/close defects while the majority of the trim (door jams, baseboards, etc) is of poor quality. The grout is the wrong color or suffers from efflorescence, not sure which. There are hollow tiles (poor contact to the floor), entry way threshlds that pop off, wrong toilets, thin spots in the front landscaping cover, mismatched stucco patchwork, the quartz counters chip and stain easily and the list goes on. Next time we'll pay a little more attention to the quality of the model and inspect some of the quick move-in units before we commit to build. Pulte will be at the bottom of our list, if on it at all. Anyone who buys a Putle house should be prepared to lower their expectations or be disappointed. ... More

Moved into our house for over a month, and have found several issues. Broken tiles covered with caulk, running toilets, shoddy painting, bent window screens, leaking shower heads. We work full time jobs, Pulte can’t come to fix issues on the weekend. Buyer Beware