Pulte Homes Reviews in Albuquerque, NM

Worse buying experience. Closed on our contract over a year ago, our house was one of the last one to get done in our neighborhood. For many months we were told a different estimate completion date that was moved every time we didn’t meet it. Communication was poor, finally when we had what I thought it was a set date and had everything ready with the lender they missed it again making us lose a very good interest rate. There’s no accountability, people don’t answer calls, or respond to emails. Finally, after we were scheduled for closing, things started to get rushed. Lots of items missing, poor workmanship. Tons of items were left done improperly, paint job was poor, our quartz is already chipping, tile has cracks, stains all over the tile from the messy job from painting, staples were visibly poking on our stairs carpet, I could go on and on. This is not the first time we build a brand new house and NO this is not how the experience should be, and don’t blame it on COVID. This is just people don’t giving a bleep about the building of your house. ... More

Closed 7 months late. We have 3 good size holes into our attic, and nobody at customer care will return my calls. For over a week I have been trying to get a hold of anyone. Easier time getting a root canal done. Avoid Pulte!

From the beginning, things started off bad, with the realtor refusing to allow us to have our own realtor; because she is the one who secured the deal. Realtor kept advising me to go month to month on my apartment lease; which cost me thousands of dollars. Realtor kept sending (3x) the wrong construction plans to the city so numerous delays. Construction Manager did everything half-heartedly. Our home had a Guest Suite, sort of like a mother-in law suite which is supposed to have its own thermostat control for the heat and air conditioning; they messed up on that too. Then before close they left a mote around our house as a water catching pond. The carpet was thrown in on top of debri. We closed on our home to have electrical surges everyday; the power would trip several times a day on a daily basis . The city electrical inspector came out; and made recommendations; however it was like pulling teeth to get the issues resolved. On top of that, we were also experiencing a methane gas smell. There were some good values, doors, windows, counter top, stucco, carpet is nice. ... More

Home was supposed to be completed in March but lasted 7more months. The worst part is that homes that were recently signed took precedence because they paid more money. Unfortunately, for 6months, l was the supervisor since Pulte would not provide me with update and hardly worked on it. Even in some ocassion, l had to contact them about shaddy work and issues on the ongoing building. For instance, l came in on my weekly checks and found one room completely filled with water and had to let them know (this is just one of many). Building was mostly low quality and had several things not done properly including multiple curved wall among several items. I even tracked the progress of most homes on my street and took weekly pictures and have database which showed that i was literally put on a hold while priority was given to others. For instance there was one home that the original person who signed was frustrated and left and Pulte turned around and sold it for hefty extra money and so such a house became a priority. Remember when one time l was told that there was no materials to continue my home until l showed them a glimpse of the database showing the possibility of being descriminated. Within a day of saying there was no raw material and they do not know when they can restart my building - all of a sudden they found raw materials and immediately continued working on the building. Really a shame and am contemplating seeking legal advice ... More

The house wasn’t finished at closing and we are going to be dealing with remaining issues for several months! The trade workers they use are terrible; it might be easier to fix things myself and would be done better. Not to mention you have to stay on top of it or they won’t do anything! Advice if you work with Pulte, stay on top of them from day one. And don’t buy one of they already built spec homes.

There is a culture of shoddy workman ship that has developed. Almost everyone who worked on our home had to come back to cleanup or redo something they did. Forget about the home warranty department. They don't respond. I will never buy from a National builder again.

The overall process was disappointing, sales was always promising things that were never fulfilled. The house was rushed and the quality of the home was not what we have seen from Pulte. I will never buy a home or refer anyone to buy from this builder. The house was not finished at closing and was not finished for over a month after closing. The warranty does not respond to emails or voicemails. There are still items that have not been resolved and no time frame for them to be completed. This review is a waist of my time for that fact that my house will still be incomplete. Thank you, the only reason we bought this house and signed at closing, you should thank Jorge our construction manager. He was the sole reason. You should value your employee for that reason. ... More

We have had nothing but problems since we took the keys to this house. If I had it to do over, I would never get involved with Pulte again.

Took over a year to build. Poor communication. Poor quality materials. There were rodents in the ceiling upon moving in. Slow and useless responses. No accountability.

I have way too many issues to list here, so I'll just talk about a couple of them!!!!! I understand there's a labor shortage not just in New Mexico but all over the country. However, there was way too many times where our house sat for weeks at a time with nothing being done, I simply couldn't understand that. During the build process I came to our house "everyday", and they used a large amount of warped and damaged wood in this house. When I pointed this out, I was given all kinds of excuses. If someone from Pulte wants to contact me, I have much, much more to say.

From the outset, Pulte rushed the process. They rushed the closing of the house telling us “we need our numbers” and threatened to charge us more if we fell outside of their perimeters. We were unable to see the home at closing due to being overseas (again they had significantly altered the time frame a couple of weeks before closing). Upon seeing the house for the first time, the house and yard were filthy. A number of things like some of the shelves and the staircase were unfinished. The upgraded tile that we payed for looked as if an amateur had laid it after spending too much time with bottle of bourbon. For the amount that we paid for the home and the upgrades, we were severely disappointed. Would not recommend. ... More

Moved into incomplete home. Closed June 29 and no issues from closing have been resolved

Have been in house 2 mos., and few warranty issues have been addressed. Warranty Dept. appear to be fearful of meeting warranty requests from buyer. Possible pressure from bosses or Pulte Construction Co.? Responses by warranty Dept.: No response, Bare minimum or obviously poor and therefore unsuccessful solutions to serious issues. Bullying comments by warranty emails & workers to suggest that the owner is responsible to fix issues, which are clearly stated in Pulte Warranty Book. Monitoring & checking work completed is nonexistent. Poor or no communication, scheduling, and follow up. Responses to home owner in form letter rather than communication as to what solutions are offered by Pulte. Lack of or unqualified workers to correct errors in construction. Errors in construction appear to be caused by hurried, unqualified, unmotivated, or unsupervised workers. The home I purchased has either quality construction or sloppy or unqualified workmanship. Is anyone doing the supervising? There is one person in the Warranty Dept. that has been honest and accessible about the items that need to be fixed in the home. Marquis is the only person that has been to view the problems in the home. It has been so frustrating, time consuming, and unproductive that we may need to consider other options of solving the warranty issues. I am unable to quantify the Quality of Construction, because very little has been done rectify my concerns. ... More

I just wish I could have everything the way it was paid to be... I paid for the house completely with cash and I feel as if I’m not being treated fairly.

We closed on the 6113 Nauman home with Pulte on November 21, 2023 with the promise and understanding that the house was “move -in ready.” However, we received a home that was not finished, poorly constructed, and not cleaned. After more than a month of our closing date, we haven’t been able to live in the house. We don’t have a home at the moment and people are still working on fixing issues that should have been fixed before the closing day. We did understand that there was an issue with the flooring in two if the bedrooms and that it would take the construction team a day or two at the most to fix the issue. However, this has turned into a much bigger issue that has made us question the entire quality of the home’s structure. In addition, we are now looking at a much longer construction timeline. Most importantly, we are seeing that this issue with the flooring is affecting the entire home and we are very concerned that this home will have long term issues. Almost the entire upstairs floor is getting fixed, both your field manager and costumer manager both agreed that the original work on the home was horribly done. In addition, they both agreed that they wouldn’t pay the price we paid for this house with so many issues (I am attaching pics of the floor situation). In addition to the flooring issue (now in the majority of the upstairs), the master bathroom was done very poorly and has many sharp edges in the bathroom and tiles that are sticking out. In addition, the paint job is messy, the framing on the doors and baseboards were not sanded before being painted, the gas stove was not hooked up, there is paint on the floors, the house was not cleaned, there was trash and nails in the backyard, and we know that the first floor is not level. These are just a handful of issues, it is impossible to name them all. We have sent pictures of all around the house where things were not finished or done very poorly to Chris and Becky. But the more we walk around the house the more things we find. Like I said before, we don’t have a home to live in right now and this is a very big inconvenience. I spoke to Becky this morning and I told her that even if everything gets fixed at this point, we are going to need a monetary compensation. These inconveniences have added extra cost to our lives. We have to compensate the people we have staying with, their utilities have gone up, we are eating out because we don’t have a place to cook, and we have to pay for child care to be at the house while the crew is working. We are rearraign our work schedules so we can be at the house while things are being fixed or asking to work from home, to be here for the crew. In addition, we are now having to drive an extra 15-45 minutes to work and to drop off our son at school because we are no longer staying in the neighborhood. We have small kids who are now away from their home, have less time with us, and have had to adjust to a variety of changes due to the additional work on the home. On top of everything, this whole situation is putting a lot of emotional stress on us and on our kids to the point of affecting our relationship as a family and as spouses. As I stated in the beginning of this letter, your company did not fulfill its part of the agreement and sell a move-in ready home. We expect Pulte to make things right. ... More

Pulte does not pay attention to detail, and obviously doesn't care about their customer anymore and the finished product. We were given the wrong keys at closing and had to use the garage door to enter and exit for five days while they searched for the correct keys. The compressor was undersized and froze up the day before close and was replaced with the almost lowest seer unit allowed by law that they could find on a moment’s notice. It's extremely loud, vibrates and sounds like the fan is going to sheer off when it shuts off. If it had frozen up after close, we'd probably still be waiting for Pulte to replace it unless we replaced it ourselves out of our own pocket. The air vents in one of the secondary bedrooms and the den are obviously undersized and the rooms are hot and uncomfortable in the summer and will probably be cold in the winter. There are no air vents in the half bath or walk in pantry. Instead of a ceiling room to hall return air in the utility room they put through the wall return air grilles above the utility room door like in a manufactured home. The pipe openings on the air handler were not sealed and leaked a large amount of conditioned air into the furnace closet before we stuffed plastic grocery sacks into the openings to try and slow the rate of conditioned air loss. The attic access is in the utility room instead of the garage. Why? I think there are a grand total of four outlets in the garage. One for the tankless that the hot water cuts in and out while you shower unless more than one person is taking a shower, one for an EV, one for a water softener and one on another wall. Why aren't there enough outlets in the garage? The reason they talk up the insulation and mention nothing about the windows when they make their spiel, is because they are so cheap and inefficient. The slab is unlevel, the framing is noticeably warped, walls, cased openings and patio door installations are noticeably out of square or plumb. A handle on one of the patio doors is loose and hanging on by a screw because the bottom one is stripped out. You can clearly see the sheetrock seams in the great room ceiling at night when only the accent ceiling light over the island is on. We have been in the home four weeks and items on the checklist from the final walk through have not been repaired (landscaping is dead, mirror in master bath was supposed to be replaced because the glazing is coming off, a piece of trim in the kitchen was missing and still is. The solid surface countertop in the front and master bath are both chipped. Upon further inspection the glazing is coming off the mirror in the front bathroom as well. The toilet lid in the front bath had a chip on the lid but was replaced with a lid from another build right before closing. The PLASTIC bathtub in the front bathroom has hairline cracks, is scratched up like the vanity tops and the plastic toilet lids and has adhesive on the tub floor from the cheap Corian surround install ground into the nonslip texture. The sweeps on both the front and the door into the garage need to be replaced. This was noted on the final walk through. The screws are missing on the drain cover in the master shower. There's not even one niche in the master shower, the bench is sloped too steeply. The grout throughout the house was not sealed, because Pulte doesn't do that. They installed the absolute cheapest carpet in the bedrooms, bedroom closets and den that we are going to have to replace with tile to match the rest of the house. Our brand-new counter depth fridge door swings into the pantry door unless you hold it with your foot or hand and is already dented because of that bad design. A door on one of the kitchen cabinets was supposed to be replaced because of a very long scratch, but Pulte has failed to do that also. There's a large scratch on one of the secondary bath cabinet doors. The electrical plug for the dishwasher and garbage disposal is installed upside down. One appliance must be unplugged in order to use the other unless you use a pigtail. The gas cooktop wasn't connected and was almost connected incorrectly by a representative of Pulte right before moving in. A top was supposed to be installed on the laundry room cabinet, but that has not been completed. They use an in-wall dryer vent connection that must be and is almost impossible to "form to fit" as per the manufacturer’s instructions. The faucet handles in the front bathroom and master bathroom were not tightened. They came right off. There are some roof tiles that are already buckling and need to be repaired. The water for the drip irrigation was not turned on when we moved in, but we have since rectified that ourselves. If you are buying Pulte, make sure you schedule the first walk through at least one month in advance, a second one no less than two weeks later, and a final one on the day of closing. If you want the items fixed you must stay on them. Pulte is not the builder they used to be before the pandemic. Put the houses up fast, get them sold, and move on to the next build. Slap & dash, get the cash, move on to the next mark. ... More

Terrible experience from start to finish. Don’t communicate, aren’t honest, and don’t really care about the customer. Bottom line focused and any cost. Would love to talk to someone about all this but they actually want to hear.

It’s our first time building a home and buying a home. Pulte made it seem so easy and seamless in the beginning. This all changed once production started. We had 2 different realtors from Pulte and 3 different field/construction managers who oversaw our house. We were promised finishing dates and the BEST quality of work. What we received was lies, bad quality of work, and a delay of closing for over a year and an half. We’ve moved in now after being pushed to closed. We missed so many details that we hate to see everyday. Uneven window frames, tile that’s not leveled, bad paint quality, broken/cracked caulking, nails sticking out of our carpet, warped walls, and the list goes on. We’ve called warranty and nothing has come out of it. Still waiting for a call back. Before you buy a home with Pulte think about it first. You might regret it like we did. ... More

So many things wrong with the house. Leaking roof, constant issues that were never corrected. This was the worst experience ever.

Awful. It is a new home with countless issues that keep on coming. Everything from broken plumbing, to flickering lights, to poor craftsmanship, The biggest regret of my life was buying a pulte home.

Nothing but issues since move in. Instead of enjoying my home all I have been doing is taking pictures, documenting, emailing and following up. The flooring was installed incorrectly which is the largest issue and I’m having to fight every step of the way. I thought Pulte delivered quality but apparently they allow tolerance for lippage so they are only fixing the ones that are really bad. Outside of that that I have tons of pictures showing that every room in the house has issues including the backyard which was left with nails, razor blades and construction debris.

Pulte subcontracts, the subcontractors hire people that have zero skills (less money spent, right?) Our home is a nightmare with a ton of issues from the beginning with a plethora of construction and workmanship issues. Pulte is less than responsive, admits no fault, refuses to put anything in writing, says they will do one thing, but never do. We contracted in good faith, kept our end of the deal, but not Pulte. Do NOT waste your money, your time, or your energy. Pulte claims they have quality home and offer the consumer peace of mind, but nothing could be further from the truth. I am fairly certain that a class action lawsuit will be the result of this nightmare scenario, which is absolutely unfair to the new owners. ... More

No I would never recommend pulte to someone else. It was a horrible home buying experience and pulte still hasn't fixed things that were discussed during our final walk through.

Built cheap, a multitude of problems and issues, upgrades are astronomical in price and executed poorly.

Rushed house. Promised they would make it right. Have not fixed a single thing in over 90 days. Never should have signed for the house. Home owners shouldn't be pressured into signing papers on house until things are right. Pulte only seems to care about you until you close on your house, COVID is not an excuse. There are plenty of things to fix on the outside of the home.