Pulte Homes Reviews in Albuquerque, NM

What Albuquerque Homeowners Have to Say About Pulte Homes.

Read all 254 verified reviews from homeowners that built a new home with Pulte Homes in the Albuquerque area. Albuquerque homeowners have rated Pulte Homes an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.5 out of 5 stars in Albuquerque Area

254 Reviews in Albuquerque Area

Star Rating Breakdown

Ratings by Category

Overall 3.5

Quality 3.4

Trustworthiness 3.5

Value 3.6

Responsiveness 3.2

Pulte Homes in Albuquerque Area

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Customer Reviews

Pulte Homes - Not pleased

Anonymous
Verified HomeBuyer
January 19, 2020
Albuquerque, NM

Not pleased

Pulte Homes responded:
We are disappointed to hear that you aren't pleased with your new home. If there is any additional feedback you would like to provide or if there is anything we can help with please don't hesitate to email socialcare@pultegroup.com and our team would be happy to assist. ^Abby

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad quality and very bad experience with Pulte home

Tien A.
Verified HomeBuyer
November 15, 2019
Albuquerque, NM

House closed on 9/30/2019 per Pulte request and we could not movie in until 11/10/2019. Pulte refuse to pay utilities fee and HOA fee for the month of October, 2019. We as customer have to pay the utilities bill and HOA fee for the entire month of October, 2019 even we could not move in. Today is 11/15/2019 still have lot of issues need to be fixed. I'm taking vacation from work and sitting in the house waiting for works to come to fix problems. I hope someone from Pulte can help us to resolve all the issues. Currently, I could not get warranty manager or the construction manager to reply my email or answer my call. ...

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. We would like to look into this situation and would appreciate if you could email socialcare@pultegroup.com ^Abby

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I would not buy from Pulte again.

Anonymous
Verified HomeBuyer
September 11, 2019
Albuquerque, NM

The quality of the workmanship and problems/issues within the first two months of moving in is beyond acceptable. Over 40 errors in the home build at the closing walkthrough. Construction Manager refuses to communicate about fixing the problems at 8 weeks into my 12-month warranty. Our kitchen ceiling has had two roof leaks within 8 weeks of living in the home.

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at socialcare@pultegroup.com. ^Abby

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Nightmare

Anonymous
Verified HomeBuyer
September 11, 2019
Albuquerque, NM

Close date was pushed out 6 months. Sewage backups in brand new home ceiling drywall cut out carpets n padding removed. Pre close punch list still outstanding 2 months later. Lack out concern from builder builder.

Pulte Homes responded:
We sincerely apologize for the delays and added stress on your home building experience. We want to help you get the punch list completed so please email socialcare@pultegroup.com and our customer care team will look into the issue. ^Abby

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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