Pulte Homes Reviews in Albuquerque, NM

The experience could have been better, with multiple delays, very very very poor communication from sales associates and construction managers. When we finally got into our house, we noticed multiple things wrong with it. Some of the cabinets were broken when we moved in. We were promised they would get fixed soon after moving in. However, we have lived in our home for over a month and still need an eta of when they will get fixed. Very disappointed with the process and professionalism with every step of the way.

We started our home buying experience with Pulte Homes July 31, 2021. Due to situations beyond Pulte Homes control ( covid19, suppy line shortages and lact of laborers) it took an extra 6 months to complete construction. It was very much worth the wait. You can not beat the quality of Pulte Homes. We are very happy with the completion of our home. Each of our specifications were met exactly as desired. We definitely recommend Pulte Homes to anyone looking to purchase a new home.

Very happy with my new house, and the how the purchase went

Do your research and continue to follow up on the building team. I love my home but some attention to details go over looked during walk through. Nothing alarming but the great thing about pulte is they have a dedicated team to fix any problems with in reason the first year which is extremely useful.

Selling our loan one month after we closed was not appreciated. There are issues that are being addressed. The HOA documents that were approved are to strict in some areas. I would have given a 5 star rating but it took way to long to build the home and now we're dealing with some issues that shouldn't be.

Once in home had multiple issues and repairs that needed to be addressed our warranty guy Phil was on to top of our concerns and issues and had them resolved in a timely manner.

Home is beautiful but the quality and workmanship is low. If they would take the time to actually take pride in their work and not rush. Warranty issues wouldn't be needed so much. Supervisors should be looking for work errors and actually care.

The process of buying a home with Pulte was great. We love our house and location. Our let down has been responsiveness with concerns on the website.

We have had nothing but problems since we took the keys to this house. If I had it to do over, I would never get involved with Pulte again.

This is my second Pulte home and I was very happy with my first. This was new construction. I've been in the house for about 60 days and it's been a not-so-great experience. Closing was delayed multiple times due to delayed materials or unavailable trades. The builder did not verify the options I paid for so, for example, failed to paint the walls in the color I picked out. There have been multiple issues that I'm still working through in the warranty process, but should have been caught by Pulte staff prior to closing (concrete damage, shoddy tiling, full backsplash replacement, sliding glass door needing major repair or replacement, cabinets warped, etc.). Hopefully it's all repaired, but it's a disappointing way to move into a new home. ... More

I love my house. I love my house

The home manager for Pulte who was overseeing the build of the house was very responsive, and easy to speak with.

Our home buying experience was as expected during a pandemic. The overall process took 18 months. Hollie and Jacob were outstanding to work with, they were attentive and professional. Overall the home building experience was easy and we felt seen and heard. The Pulte mortgage company was a whole other story though. If I could give them negative stars I would. They made the process as difficult as possible and their communication was non existent. Although when they did contact they wanted information yesterday, and gave us absolutely no time to react. If you can stay as far alway from Pulte mortgage as possible you won’t have anything to worry about. Craftsmanship on our new home was as expected, these contractors are not building these homes like they are building them for family, they are building them with no one at all in mind. Work sites are dirty and littered with leftover lunch and materials. Items we asked to be fixed after final walkthrough were not addressed. And some things were sloppy, caulking, trim, drywall, things of the like. It wasn’t anything that can’t be fixed, but it will take time. Follow up work was efficient and professional but there seemed to be always someone else to blame. Overall, we stuck out the process because we really liked our realtor and the 3rd building manager we ended up with. They made it bearable. You get a lot of house for the value and we are overall pretty happy with the way everything turned out. ... More

Pulte is a good brand but they use students to do the work. Our foundation was cracked several times to line up the plumbing, our driveway was poured before the roof titles were place and when I complained Pulte only fixed a section and now the cement doesn't match. There was a slow leak under my sink and now the base of the cabinet is warp. I believe that our dishwasher and rangehood were installed somewhere else, uninstalled and then installed in our home because the filters were filled with dust. The painters left paint on the floor tiles all along the edges, and the edging of the ceiling are not clean cut. Gray on the ceiling edges instead of white. I get that S&S construction is a trade school so the quality of work is no where near the price that these homes are selling for. When we did our walk through the guy placed type on all the issues we spotted but after we left, I think he just went back in and removed the tape because none of the little stuff was done. Why have a walk through? The S&S students have to learn and we need the trades but the sales rep sold us on quality but did not tell us that beginner's were going to do the work. We are still waiting on our smart home package to arrive and our decorative outside awnings to be installed. We are now working with Warranty to get all of our issues resolved. Oh well that is life, if you want something done to your expectations then you better do it yourself because no company cares about you. ... More

My experience with Pulte Homes was ok. Lot of stuff need to be corrected in the home

My overall experience was great

Worse buying experience. Closed on our contract over a year ago, our house was one of the last one to get done in our neighborhood. For many months we were told a different estimate completion date that was moved every time we didn’t meet it. Communication was poor, finally when we had what I thought it was a set date and had everything ready with the lender they missed it again making us lose a very good interest rate. There’s no accountability, people don’t answer calls, or respond to emails. Finally, after we were scheduled for closing, things started to get rushed. Lots of items missing, poor workmanship. Tons of items were left done improperly, paint job was poor, our quartz is already chipping, tile has cracks, stains all over the tile from the messy job from painting, staples were visibly poking on our stairs carpet, I could go on and on. This is not the first time we build a brand new house and NO this is not how the experience should be, and don’t blame it on COVID. This is just people don’t giving a bleep about the building of your house. ... More

Kept us well informed during the build process. Initially responsive to issues, not responsive after a few weeks.

So many things wrong with the house. Leaking roof, constant issues that were never corrected. This was the worst experience ever.

STILL haven't had such things as holes in the walls and a bathroom door that won't close because the hinges were improperly installed repaired. We're also waiting for the refrigerator we ordered instead of the one Pulte's people installed. Service, rotten.

Our experience with Pulte should have been one of the most exciting times for my family. In reality, it was an absolute nightmare. Not a single deadline was met during construction. We have a warped wall in out living to this day. The sales person we ended up with was a complete joke and as a fellow Realtor/Broker, I was completely embarrassed to be in the same industry as that person. It would take WEEKS for this person to get documents required by our lender back to them. Phone calls/texts would go unanswered/unreturned. Our home took one year and six months to build. When we were finally given a losing date, it was pushed back another two weeks. When this occurred, we were give one day notice of such. Upon moving into the home, the craftsmanship of the home was shockingly bad. Half of the doors in the house do not close. There is white paint marks all over the floor, errors on cabinetry, our AC had to be repaired while we moving in, we have broken roof tiles, for some reason the crawl space entry is sealed shut, some lights in the house have a delay when turned on, our garage light wouldn't turn on. We could probably go on and on. At the end of the day, as some one that works in Real Estate, I will never recommend, nor represent anyone that wants a Pulte home. I would never want someone to have to experience what my family have, and continue to deal with. ... More

Post repairs slow, incomplete work still open, some warranty repairs needed 6 weeks after closing.

Awful. It is a new home with countless issues that keep on coming. Everything from broken plumbing, to flickering lights, to poor craftsmanship, The biggest regret of my life was buying a pulte home.

During the closing process many issues that came up during multiple inspections were not addressed and we will have to deal with them moving forward with warranty even though the items were inspected in advance, construction manager was asked to make corrections and he agreed it would be completed before closing. Buying from out of town facilitated the team to assure us that everything was done, however, showing up for closing finding out it was not the case. Overall, the house has a feel of an appartment when it comes to the quality of build, poor finishes in several aspects. The kitchen is the exception—it was nicely finished throughout. Otherwise, floors are extremely uneven everywhere, both levels. Visibly with furniture installed (you can see beds are lopsided, side tables, etc), creaky floors in closets, raised spots where closet doors drag in the carpet, gaps between floor and baseboards throughout, gaps between carpet and wall on second floor, bumps and jumps on flooring everywhere, carpet with treads loose sticking out in multiple areas, no transitions between tile and carpet areas, broken toilet seat, missing emergency valve handle, walls with humps. In addition, we realized after moving into the house that there might be upgrades that we paid for that were not installed: for instance, the purchase agreement lists an upgrade for a wood staircase worth several thousand dollars and instead, drywall was installed going up the stairs. We purchased a specked home while living out of state so we were not involved in the building process, we knew everything had already been selected but we expected the considerable amount of upgrades we paid for would be honored, and if something was not completed, the price cost would be deducted. ... More

I am convinced that the left hand is not talking to the right hand. It that were the case this survey never would have found it's way to my mailbox. The folks you have handling warranty repairs left lots to be desired but the biggest issue is/was a water leak in my home even before I made my 1st payment. The response was laughable as the leak went unmitigated for a minimum of 3 Days. I am considering legal action as I can only imagine what happens down the road as a result of this water leak. This is the tip of the iceberg and the lack of Pulte being receptive is a poor way to conduct business. ... More