Pulte Homes Reviews in Albuquerque, NM

Pulte needs to be better at choosing the GCs who build the homes. The workers who did the work on the build for the GC were average at best and on final walk through, a lot of issues were pointed out that the Pulte Field Manager repaired before closing. In the end what the public sees is the Pulte name, but if average work is being done on the build, the public doesn't see the GC, they see Pulte.

still waiting for the house to be finished!

Quality is good, design is nice but a little longer time to respond on issues or queries.

Overall, I’d say our experience has been a solid OK. There was a lack of communication about who was in charge of what aspects of closing, finishing touches, future home issues. Some of the communication problems were COVID related, but then there continued to be issues. A lot of “oh that person told you the wrong thing” kind of situations. Everything that I’ve asked to have fixed has been fixed eventually. It’s hard to tell if this is the experience most people have or if it’s completely a result of covid impacting the business (people quarantined, etc.).

Things that the builder said they would complete by closing were not finished.

sales great, mortgage and insurance great. Working to complete the unfinished work a problem and some areas poor attention to detail.

Overall construction is good. Fit and finish is ok, the subs workmanship is mediocre. Sink in guest bath not level, front door threshold not sealing properly. Kitchen cabinets are low quality and constructed poorly. Microwave oven broke twice (poor design), use a different supplier. For $600k I would expect better. Design center was not very useful, poor job of helping you understand the finished product and how it will look.

Tankless hot water heater doesn’t work. Been in the house 3 days and can not get hot water! Plumber came to work on it and still doesn’t work! Many issues need to be resolved! Lovely house but not satisfied.

Home is beautiful but the quality and workmanship is low. If they would take the time to actually take pride in their work and not rush. Warranty issues wouldn't be needed so much. Supervisors should be looking for work errors and actually care.

Post repairs slow, incomplete work still open, some warranty repairs needed 6 weeks after closing.

Dean was great to work with. We had an issue with kitchen tile and he was Johnny on the spot

I would make sure that all issues with the construction of your house be resolved before closing on your house.

The Pulte houses are well designed thought through houses with sub-par subcontractors. Many walls and tiles are not straight and level, missing small sections of paint, and poor final cleaning prior to closing (construction marks left on some windows and doors). Pulte did respond quickly to any immediate issues.

Somewhat similar to every other builder.

For the most part the experience has been good . But we have drainage issues on the side yards and asked to have people look at it with no response.

improvements need to be made. Driveways for 3 car garages should be wider. Many issues were not completed before moving in.

They really could follow up on the small fixes agreed upon MUCH better. I pretty much had to close when I did but if you have flex, do NOT close with items in your home still needing to be handled. You become a ghost.

Ensuring that items that needed to be addressed in a timely manner did not happen. Had to keep following up myself instead of them just taking care if the few issues there were.

We appreciate that we were able to move into our new house; however, many items were not completed upon closing. The builder has not been responsive to the work promised, and now we have to go through the warranty process. Lastly, the builder did not include the option of purchasing a refrigerator.

Shoddy workmanship. Tile is not level, molding around all the doors was cut too short and filled in with caulk. Some of the molding around kitchen island is unpainted. Missing grout in grout lines on floor. It looks like nobody cared about their workmanship.

Great at first. Closing rushed and bad finishing and cleaning of home. In 6 weeks we have submitted over 30 work orders for warranty repairs.

My wife and I have purchased two homes with Pulte about 4 years apart. The first experience with Pulte was excellent the second experience was not so great. The customer service seems to have dwindled over the years. We have had several issues with the home and trying to resolve them have been a challenge. I am not un reasonable person however I expect major issues to be resolved timely and correctly. I would say I have a very difficult time getting ahold of the right person to discuss issues or have a concern addressed. Pulte's level of response and attention to detail has drastically decreased over the years. ... More

Very disappointing , not very Trustworthiness on repairs in a timely manner

We moved in in June. When we did our move in inspection there were lots of issues that needed to be addressed. On the day we moved in we were asked to wait 14 days to make sure all issues were addressed. Need less to say none of the issues were done and the guy in charge refuses to answer our calls. We have several places that needs paint touch up, repairs on the house and have yet been able to get ahold of anyone. We were told to do a warranty claim. Which takes time within it self. Very disappointed in the quality of work that they "take pride" in.

Overall experience was decent. Some of the procedures needed for the mortgage were cumbersome but that's probably the case everywhere. There were a couple communication breakdowns that had legitimate consequences but they did what they could to make things right.