Pulte Homes Reviews in Albuquerque, NM

There's no communication between the superintendent and the sales side. Over and over again we were called about setting a closing date when the house wasn't even finished yet. It's 2 months after closing, and we still don't have a replacement garage door panel. This was documented that this still needed to be replaced after closing. We also had a plumbing leak recently, and no one told us when the plumbers would show up. They just showed up with no heads up. The plumbing leak was because someone installed a toilet with a broken base. I mean come on if you break the base of the toilet you don't just install it anyway. Currently the ceiling in our downstairs bedroom closet is ripped out because the plumbers needed to find the leak, and the leak had destroyed the dry wall anyways. I submitted a warranty claim to fix this a day ago, and still haven't heard back. Communication from anyone from Pulte in NM is awful. I emailed Rebecca (who we are supposed to contact for warranty claims) about also needing the drywall fixed and painted, but never heard back so I submitted another warranty claim. You shouldn't have to submit warranty claims for every step of the solution to a problem that was the result of careless workers in the first place. Time consuming and frustrating. I also submitted a warranty claim about getting sink holes fixed underneath our driveway. All I got was a "someone will fix it in a few weeks". When I asked when we could expect it to be fixed I received no reply. Needless to say, it's been 2 weeks and the sink holes aren't fixed, and I haven't heard from anyone about fixing them. Other things that were frustrating was the house not being cleaned before our stuff was moved in. Someone had vacuumed, but the floors were filthy and even though we were promised someone would be there to clean the morning before our furniture was delivered, it never happened. Another thing to note is that whoever installed the cabinets did so very carelessly as they were badly scratched up. We went through with a furniture marker to fix this. The shower also wasn't appropriately sealed so water poured out every time we showered. Some clear caulking fixed this, but again it's just really careless work. The design of the home is great, but I honestly can't say I'd recommend buying a Pulte home due to these issues. ... More

The building process was challenging with change of 6 building managers. Last one being assigned 4 days before closing. The errors that occurred have been worked up to 2 months after closing. At that time we were ghosted by Pulte warranty side Tile installation grout is less than quality expected. I would love to talk to someone to discuss quality of a $475,000 home. Very disappointed owner due to quality and unkept promises.

We were so excited to buy a home through pulte. The price was high but the location and space was well worth it. Everything was great until they began to change things about 2 months before our initial closing date. We got a new build manager, communication stopped and build quality went down. They moved our closing multiple times and when they gave us a final date they changed it again a week before we got our keys... we had to scramble to switch time off and let our rental company know that we would need more time after already giving our 30 day notice. On the new move in day, our house wasn’t done. We had no gate or side wall, no landscape was done, the backyard was full of broken bottles nails and other junk and all of our doors were left open. The last part was really not ok we had all of our new appliances installed and then all the doors just left open with no one on the property. When we started to move our things in people started to roam our property with out introducing themselves. We had a carpet cleaner just waltz in before realizing the house was occupied, not his fault because no one told him people were moving in on their move in date. We needed the cleaners though because workers had walked all over our carpets after a rainstorm and our carpets were covered in mud. We had to have workers come finish the front yard, finish staining and even put our mantle up and ceiling fan still in. Now almost 2 months after close we are still missing concrete under our back sliding door so our door is literally free hanging with nothing underneath, we have cabinets that don’t close all the way, we’re missing metal work details on the outside of the home, paint is splattered all over the cabinets, there’s defects in the walls including a 3 foot long space where they had to move electrical components that wasn’t textured, our outlets constantly trip and don’t work, and my personal favorite there is debris under all the carpet upstairs so you can feel the bolts and wood scrapes when you walk around, this doesn’t even include how you can feel every piece of plywood under the “carpet padding” including places where it’s been filled because of wrongly placed holes or where the plywood has warped. They said we have to contact warranty now and we are in the process of doing so but it’s hard to understand why we have to contact warranty for things that we’re never actually done, like these are things missing or not done right. I feel like they rushed in the end and to be honest it doesn’t reflect or even compare to the craftsmanship seen in the model home. Every single person we talk to is amazing and kind and helpful but the upper management on these sites rushed workers. We paid just shy of 400k and our house is riddled with issues that we will probably be fighting to be fixed for months to come. The most severe of which are the missing concrete and stucco job that is uneven and in some places completely missing. They just came last week to finally clean all the spray foam off the windows and remove junk from the backyard so now I can finally let my dog out to play with out worrying about huge nails and broken glass. So that’s a plus I suppose It’s just a let down because we worked so hard for this home and we came almost everyday to dream and imagine about how our hard work is paying off. This was not the dream. It’s just a mess right now. So all in all great homes but you better micromanage and make sure to not give any notice if your moving from a rental until EVERY DETAIL IS FIXED. Also the neighborhood is amazing, and the other family’s are sweet and we are always looking our for one another. It’s a great location to live at ... More

Finance process was convoluted and not transparent. Closing postponed multiple times. Construction is still not done.

you need to be involved with oversight at each stage and require remediation for problems prior to closing.

After closing I came home to my kids bathroom destroyed because the marble guys didn’t coordinate with construction, also everything that was written down before the final walk-through was not fixed, I still have over 15 issues they have not been fixed and it’s been two months since I closed

If you have a choice, choose another builder. Shoddy workmanship, no customer support and non-existent customer service after closing.

Honestly we had purchased a home from Centex several years ago and had no issues. We loved it and loved the whole building process. We were really excited to build again with Pulte but had major issues this time around. We ended up with a new contractor and the end who was very responsive and worked really hard to try fix things and make things right and we appreciate all his help but we are now still having trouble getting things fixed after we closed and finding more and more stuff that has issues now that we have closed. The workmanship has been the hardest part of this especially for the cost of the house. There is minimal contact between us and the people who arrange getting items fixed or replaced. Often people will randomly show up to fix things and we had no idea they were coming or we will be at work and not have arranged for anyone to be home. Communication after closing has been difficult. The workmanship feels poor. ... More

The experience could have been better, with multiple delays, very very very poor communication from sales associates and construction managers. When we finally got into our house, we noticed multiple things wrong with it. Some of the cabinets were broken when we moved in. We were promised they would get fixed soon after moving in. However, we have lived in our home for over a month and still need an eta of when they will get fixed. Very disappointed with the process and professionalism with every step of the way.

During the closing process many issues that came up during multiple inspections were not addressed and we will have to deal with them moving forward with warranty even though the items were inspected in advance, construction manager was asked to make corrections and he agreed it would be completed before closing. Buying from out of town facilitated the team to assure us that everything was done, however, showing up for closing finding out it was not the case. Overall, the house has a feel of an appartment when it comes to the quality of build, poor finishes in several aspects. The kitchen is the exception—it was nicely finished throughout. Otherwise, floors are extremely uneven everywhere, both levels. Visibly with furniture installed (you can see beds are lopsided, side tables, etc), creaky floors in closets, raised spots where closet doors drag in the carpet, gaps between floor and baseboards throughout, gaps between carpet and wall on second floor, bumps and jumps on flooring everywhere, carpet with treads loose sticking out in multiple areas, no transitions between tile and carpet areas, broken toilet seat, missing emergency valve handle, walls with humps. In addition, we realized after moving into the house that there might be upgrades that we paid for that were not installed: for instance, the purchase agreement lists an upgrade for a wood staircase worth several thousand dollars and instead, drywall was installed going up the stairs. We purchased a specked home while living out of state so we were not involved in the building process, we knew everything had already been selected but we expected the considerable amount of upgrades we paid for would be honored, and if something was not completed, the price cost would be deducted. ... More

From the very beginning, whenever we expressed a concern it was dismissed as just being part of the process and that it would be taken care of later, but that wasn't the case. So now we have a fireplace that is crooked, a recycle drawer that isn't soft close and paint-splattered stonework.

I bought a brand new house from Pulte Homes in October 2020. I closed on the house & began moving in. However, there are a SIGNIFICANT # of problems w/ the house. One of the closet door knobs is missing. I have a water leak. One of the toilets was not properly installed. The carpet had a large # of nails sticking up. There was a lot of construction debris in the backyard. The garage door is really loud while opening or closing. There are at least 1 dozen other issues. These things should not be happening, especially w/ a brand new house.

The loan process was good but the building part was poor and rushed the amount of stuff that wasn't done and stuff still ain't done is ridiculous...never again and I been in the house almost 2 months

Too many turn overs of oversite management has caused items to not be properly completed. Many items are still not completed after two months of moving in. Even the follow up warranty group/manager has left with no notification or who is working on completing the remaining issues. I am not happy.

Our experience with Pulte should have been one of the most exciting times for my family. In reality, it was an absolute nightmare. Not a single deadline was met during construction. We have a warped wall in out living to this day. The sales person we ended up with was a complete joke and as a fellow Realtor/Broker, I was completely embarrassed to be in the same industry as that person. It would take WEEKS for this person to get documents required by our lender back to them. Phone calls/texts would go unanswered/unreturned. Our home took one year and six months to build. When we were finally given a losing date, it was pushed back another two weeks. When this occurred, we were give one day notice of such. Upon moving into the home, the craftsmanship of the home was shockingly bad. Half of the doors in the house do not close. There is white paint marks all over the floor, errors on cabinetry, our AC had to be repaired while we moving in, we have broken roof tiles, for some reason the crawl space entry is sealed shut, some lights in the house have a delay when turned on, our garage light wouldn't turn on. We could probably go on and on. At the end of the day, as some one that works in Real Estate, I will never recommend, nor represent anyone that wants a Pulte home. I would never want someone to have to experience what my family have, and continue to deal with. ... More

Long delays and poor quality craftsmanship

This is the fifth new home we have purchased in our lifetimes. This has been, and continues to be, the worst customer experience. Pulte appears to have made bottom line decisions which have severely impacted the quality of their home build and the outcome of the customer experience. They do not provide an adequate number of construction supervisors for the number of homes they are building. This is why we will not recommend Pulte to family or friends.

Terrible building experience. Started filing warranty claims the day of closing. Not happy with the quality of the home at all. The workmanship is horrific and the "Pulte Promise" is nonexistent.

They were wonderful when they were trying to earn our business, but once we signed the paperwork they just didn't seem to care about our satisfaction. The issues started immediately after we signed the contract when we found out that our home was going to be a different orientation than we were told when we decided to purchase the property. While this may not bother most people, changing the placement of the garage meant that the mountain views we paid a premium for would be obscured by half the house, and the living and dining room windows would be facing the neighbor's house instead. This was very frustrating, and we couldn't get a straight answer from Pulte about why they made the change until after they broke ground on our home. Eventually they said that their records were wrong in the computer for some reason. Later on, we learned our house was in the flood zone, but when we purchased the property we were told it was NOT in the flood zone. This felt manipulative, and now we are stuck paying for flood insurance that we didn't budget for. As we neared completion of the home and had already received the final closing date from the title company and made plans to move out of our existing home, we were notified by Pulte that our home wouldn't be completed on time and that they were going to need to push our closing date back by ten days. At this point, we were supposed to close in a week and a half, and now they wanted us to close in almost three weeks instead. We then had to speak to the buyers of our exit property about allowing us to stay in the home a little longer, and thankfully they agreed although they asked us to make some additional repairs - again, something we had not budgeted for. Then, about a week before the second closing date, we were notified by Pulte AGAIN that the house wouldn't be completed on time, and that they needed to push the closing date back again by another week. So, once again we asked our buyers if we could stay in the house an additional week, and they agreed but we had to decrease the price. Had we not been trying to move in the middle of the pandemic, we would have just stayed in a hotel for that week, however we have a toddler, a dog, and a cat and we knew it would be an easier transition for our toddler if we stayed in our exit home longer. So, we took another hit on our finances by agreeing to decrease the price on our exit property so we could stay there until our new home was ready. The morning we closed on the new home, the roof still wasn't done, the carpet wasn't fully installed in one of the rooms, and the doors to one of the bedrooms still didn't have a handle. Considering our closing date was pushed back twice because they were behind on getting the stucco installed, I figured the interior would at least be completely finished, but it was not. Over the next few days, tradesmen were coming in and out of our house (again, in the middle of a pandemic) to finish the things they were supposed to finish before closing. Even now, two months after moving into our new home, the doors haven't been fixed, the stucco is still not completely done, and there are issues with the grading on the exterior of the home. My husband and I have started referring to it as our "lemon house." The exterior windows are also dirty with stucco and paint splattered on them from the construction since they haven't sent a cleaning crew out to take care of them yet, so every time we look outside to see our views we also see the mess from the construction - a mess we were told would be cleaned up prior to our move-in. Through it all, our project manager acted as if he were our savior by letting us move in to the house when we did - three and a half weeks after our initial closing date. Now, as I walk through the neighborhood and see the other homes nearing completion with their sparkling clean windows, finished stucco, and impeccable grading, I can't help but feel slighted by Pulte, a company that does not care about their customers once they've received their money. Considering our home cost almost half a million dollars, I certainly expected the quality to be much higher than it is, and I expected to be treated like a valued customer instead of like an afterthought and an annoyance. ... More

Service during the search and sale was typical; so, no need to review Pulte home buying. What really matters is service after the sale and what a one-year warranty really means. Like Gen Z says, "Pictures or it didn't happen!" Since uploads are not allowed on this site, I direct you to Google reviews wherein pictures are posted. (You're welcome!) Cabinets in both bathrooms must have been damaged during install, but instead of REPLACING them, notice the pictures where the patchwork is blatantly obvious, giving the cabinets a "previously used" look. what an aesthetic for a "new build" home. Trim around bathroom where the surround meets the basin is already separating - can't wait to see the bathroom turn into a science lab for mold/mildew. The shower faucet spins around as if attached to nothing - which also means it is not properly sealed (providing yet another science lab location to study the growth rate of mold/mildew). Ring doorbell was installed prior to move-in but was not connected to the existing chime box properly. When the ring doorbell was rung, the person on the porch could hear it, but no one inside could. And the existing chime box buzzed incessantly for days before it smoked out the house with a melting plastic smell. And the Ring doorbell STILL does NOT ring inside the house. Had to program the Alexa device to announce when someone is at the door. Wait, there's more.... Brand new microwave that was installed had a warped keypad and the door must have separation between the two glasses because there is a bubble-looking spot that cannot be cleaned or deflated from either the exterior or the interior. (The sales rep who helped with the sale, explained it that way.). So, the "buck got passed" to GE warranty. Except that the microwave was manufactured in 2023, and no way of knowing when it was originally purchased. It's probable that Pulte buys appliances in bulk and stores them before install. GE wouldn't warranty the microwave. Pulte finally replaced it but did so begrudgingly, and only after multiple complaints. (Still haven't quite figured out the pattern of how many complaints must be lodged or by what methods, to enact action from Pulte to fix their work.) Wait! There's more.... After utilizing multiple methods of communication with Pulte people (verbally in person to our "assigned" account rep, Emanuel; via email to Emanuel and the New Mexico Pulte group mailbox; via a message on the office phone voicemail; and finally, via a website portal - the link which was provided in an automated reply email), we were finally scheduled to have the bathroom caulking where the shower surround meets the basin, re-caulked (wait for it...).... only to have the "crew" perform a standard "no-show" act. Further conversation with another Pulte rep (Hope), and we have a new tentative appointment. I say tentative because that is what we have come to expect from Pulte. This whole fiasco has become a game of sorts - us trying to get what was promised during the sale, and them trying to wait out the warranty term in an obvious attempt to avoid acknowledging their poor workmanship and sketch sales practices. As if no one will notice the stunning pace their "new build" homes go up for re-sale. (Looks like we are not the only ones with buyer's remorse.) When Pulte sales diminish further, perhaps the company will pause to consider the errors of their business practices. Six plus weeks out, still waiting on the replacement cabinets for the bathrooms. ... More

We closed on the 6113 Nauman home with Pulte on November 21, 2023 with the promise and understanding that the house was “move -in ready.” However, we received a home that was not finished, poorly constructed, and not cleaned. After more than a month of our closing date, we haven’t been able to live in the house. We don’t have a home at the moment and people are still working on fixing issues that should have been fixed before the closing day. We did understand that there was an issue with the flooring in two if the bedrooms and that it would take the construction team a day or two at the most to fix the issue. However, this has turned into a much bigger issue that has made us question the entire quality of the home’s structure. In addition, we are now looking at a much longer construction timeline. Most importantly, we are seeing that this issue with the flooring is affecting the entire home and we are very concerned that this home will have long term issues. Almost the entire upstairs floor is getting fixed, both your field manager and costumer manager both agreed that the original work on the home was horribly done. In addition, they both agreed that they wouldn’t pay the price we paid for this house with so many issues (I am attaching pics of the floor situation). In addition to the flooring issue (now in the majority of the upstairs), the master bathroom was done very poorly and has many sharp edges in the bathroom and tiles that are sticking out. In addition, the paint job is messy, the framing on the doors and baseboards were not sanded before being painted, the gas stove was not hooked up, there is paint on the floors, the house was not cleaned, there was trash and nails in the backyard, and we know that the first floor is not level. These are just a handful of issues, it is impossible to name them all. We have sent pictures of all around the house where things were not finished or done very poorly to Chris and Becky. But the more we walk around the house the more things we find. Like I said before, we don’t have a home to live in right now and this is a very big inconvenience. I spoke to Becky this morning and I told her that even if everything gets fixed at this point, we are going to need a monetary compensation. These inconveniences have added extra cost to our lives. We have to compensate the people we have staying with, their utilities have gone up, we are eating out because we don’t have a place to cook, and we have to pay for child care to be at the house while the crew is working. We are rearraign our work schedules so we can be at the house while things are being fixed or asking to work from home, to be here for the crew. In addition, we are now having to drive an extra 15-45 minutes to work and to drop off our son at school because we are no longer staying in the neighborhood. We have small kids who are now away from their home, have less time with us, and have had to adjust to a variety of changes due to the additional work on the home. On top of everything, this whole situation is putting a lot of emotional stress on us and on our kids to the point of affecting our relationship as a family and as spouses. As I stated in the beginning of this letter, your company did not fulfill its part of the agreement and sell a move-in ready home. We expect Pulte to make things right. ... More

Pulte does not pay attention to detail, and obviously doesn't care about their customer anymore and the finished product. We were given the wrong keys at closing and had to use the garage door to enter and exit for five days while they searched for the correct keys. The compressor was undersized and froze up the day before close and was replaced with the almost lowest seer unit allowed by law that they could find on a moment’s notice. It's extremely loud, vibrates and sounds like the fan is going to sheer off when it shuts off. If it had frozen up after close, we'd probably still be waiting for Pulte to replace it unless we replaced it ourselves out of our own pocket. The air vents in one of the secondary bedrooms and the den are obviously undersized and the rooms are hot and uncomfortable in the summer and will probably be cold in the winter. There are no air vents in the half bath or walk in pantry. Instead of a ceiling room to hall return air in the utility room they put through the wall return air grilles above the utility room door like in a manufactured home. The pipe openings on the air handler were not sealed and leaked a large amount of conditioned air into the furnace closet before we stuffed plastic grocery sacks into the openings to try and slow the rate of conditioned air loss. The attic access is in the utility room instead of the garage. Why? I think there are a grand total of four outlets in the garage. One for the tankless that the hot water cuts in and out while you shower unless more than one person is taking a shower, one for an EV, one for a water softener and one on another wall. Why aren't there enough outlets in the garage? The reason they talk up the insulation and mention nothing about the windows when they make their spiel, is because they are so cheap and inefficient. The slab is unlevel, the framing is noticeably warped, walls, cased openings and patio door installations are noticeably out of square or plumb. A handle on one of the patio doors is loose and hanging on by a screw because the bottom one is stripped out. You can clearly see the sheetrock seams in the great room ceiling at night when only the accent ceiling light over the island is on. We have been in the home four weeks and items on the checklist from the final walk through have not been repaired (landscaping is dead, mirror in master bath was supposed to be replaced because the glazing is coming off, a piece of trim in the kitchen was missing and still is. The solid surface countertop in the front and master bath are both chipped. Upon further inspection the glazing is coming off the mirror in the front bathroom as well. The toilet lid in the front bath had a chip on the lid but was replaced with a lid from another build right before closing. The PLASTIC bathtub in the front bathroom has hairline cracks, is scratched up like the vanity tops and the plastic toilet lids and has adhesive on the tub floor from the cheap Corian surround install ground into the nonslip texture. The sweeps on both the front and the door into the garage need to be replaced. This was noted on the final walk through. The screws are missing on the drain cover in the master shower. There's not even one niche in the master shower, the bench is sloped too steeply. The grout throughout the house was not sealed, because Pulte doesn't do that. They installed the absolute cheapest carpet in the bedrooms, bedroom closets and den that we are going to have to replace with tile to match the rest of the house. Our brand-new counter depth fridge door swings into the pantry door unless you hold it with your foot or hand and is already dented because of that bad design. A door on one of the kitchen cabinets was supposed to be replaced because of a very long scratch, but Pulte has failed to do that also. There's a large scratch on one of the secondary bath cabinet doors. The electrical plug for the dishwasher and garbage disposal is installed upside down. One appliance must be unplugged in order to use the other unless you use a pigtail. The gas cooktop wasn't connected and was almost connected incorrectly by a representative of Pulte right before moving in. A top was supposed to be installed on the laundry room cabinet, but that has not been completed. They use an in-wall dryer vent connection that must be and is almost impossible to "form to fit" as per the manufacturer’s instructions. The faucet handles in the front bathroom and master bathroom were not tightened. They came right off. There are some roof tiles that are already buckling and need to be repaired. The water for the drip irrigation was not turned on when we moved in, but we have since rectified that ourselves. If you are buying Pulte, make sure you schedule the first walk through at least one month in advance, a second one no less than two weeks later, and a final one on the day of closing. If you want the items fixed you must stay on them. Pulte is not the builder they used to be before the pandemic. Put the houses up fast, get them sold, and move on to the next build. Slap & dash, get the cash, move on to the next mark. ... More

The overall process was disappointing, sales was always promising things that were never fulfilled. The house was rushed and the quality of the home was not what we have seen from Pulte. I will never buy a home or refer anyone to buy from this builder. The house was not finished at closing and was not finished for over a month after closing. The warranty does not respond to emails or voicemails. There are still items that have not been resolved and no time frame for them to be completed. This review is a waist of my time for that fact that my house will still be incomplete. Thank you, the only reason we bought this house and signed at closing, you should thank Jorge our construction manager. He was the sole reason. You should value your employee for that reason. ... More

Terrible experience from start to finish. Don’t communicate, aren’t honest, and don’t really care about the customer. Bottom line focused and any cost. Would love to talk to someone about all this but they actually want to hear.

It’s our first time building a home and buying a home. Pulte made it seem so easy and seamless in the beginning. This all changed once production started. We had 2 different realtors from Pulte and 3 different field/construction managers who oversaw our house. We were promised finishing dates and the BEST quality of work. What we received was lies, bad quality of work, and a delay of closing for over a year and an half. We’ve moved in now after being pushed to closed. We missed so many details that we hate to see everyday. Uneven window frames, tile that’s not leveled, bad paint quality, broken/cracked caulking, nails sticking out of our carpet, warped walls, and the list goes on. We’ve called warranty and nothing has come out of it. Still waiting for a call back. Before you buy a home with Pulte think about it first. You might regret it like we did. ... More