Pulte Homes Reviews in Albuquerque, NM

We've been trying for years to have a new house built. We decided to go with Pulte because they had the floor plan we liked. During the build process, communication was pretty weak. They were 5 months late completing the house. During this time, getting updates was difficult. When it came time to close, the closing agent didn't have the most up to date paperwork (good thing I was paying attention). When we took delivery of the house, we began to notice just how poor the finishes actually were. Most of the doors have either finish or open/close defects while the majority of the trim (door jams, baseboards, etc) is of poor quality. The grout is the wrong color or suffers from efflorescence, not sure which. There are hollow tiles (poor contact to the floor), entry way threshlds that pop off, wrong toilets, thin spots in the front landscaping cover, mismatched stucco patchwork, the quartz counters chip and stain easily and the list goes on. Next time we'll pay a little more attention to the quality of the model and inspect some of the quick move-in units before we commit to build. Pulte will be at the bottom of our list, if on it at all. Anyone who buys a Putle house should be prepared to lower their expectations or be disappointed. ... More

Extremely Poor craftsmanship, noticeable imperfections. Very disappointed and dissatisfied

If you have a home with on demand water heater makes sure it works properly, Otherwise cold showers. Make sure all sewage lines have been cleared of construction debris. Respond quickly to any water leaks that the City of Rio Rancho, NM, informs you about.

They tell you things have been ordered, but they haven’t. They insist that work was done because they believe the contractors over the homeowners—the ones who see the problems every day and know nothing has been done.

While I absolutely love my home, I would say that the quality of the workmanship left much to be desired. I moved into a home that wasn't cleaned, that had a doorbell that wasn't functional, had missing door hinges, and splatters of paint on the tile floor that I am still trying to remove. I've also discovered that there are areas near two windows that lack texture and paint. On the exterior, things that I flagged during the walk through were not addressed. I've submitted three requests to get the doorbell, hinge, and an electrical issue addressed and am still awaiting resolution. I am disappointed in the foreman that said he would see that things were addressed and failed to follow through. ... More

Follow up to correct deficiencies was bad. I felt like I was chasing the project manager to get things done..its ok ..I just did it myself..shutters that we paid for didn't get installed and took forever to get a schedule..not happy at all..

Visit the sites and see for yourself.

Pulte bites off more than they can chew, meaning they don’t have the time to dedicate to their customers. We’ve had multiple issues and reached out to pulte representatives, only to receive a generic response of “your concerns have been noted and will be addressed in the order they were received.” Very disheartened by the whole process.

Paint issues, stucco issues, drywall texture issues, granite counter top issues, interior door issues, cabinet issues, plus many other including very poor follow-up from construction manager Conner.

I had multiple issues with my home and they were VERY slow to resolve the issues and the more I look around the house the more poor craftmanship I see

Purchasing a Pulte home has been a huge mistake. Pulte sold us a home that was not completed and a week after moving in the first floor flooded, not just once but twice. Pulte has no concept of customer service, unless their strategy is to ignore your concerns until you give up trying to get their assistance. All the issues we brought up prior to closing during the final walk through were completely disregarded and a month after closing have still gone unaddressed. What a huge disappointment!!

Tradespeople were extremely sloppy in their work in all domains. I was not present for gliding or would not have closed given the issues we saw regarding bad tile work, scratched up cabinets. Fortunately, warranty service/customer care has been very responsive and helpful

Like many other large companies Pulte sells stability and process driven builds. Our experience however was not the best after the sales processes. 1) We had 3 field manager changes and we did not get acclimated to the process until about 5 steps in. 2) While the field manager did his best to rectify issues, the workmanship of the house was still just a little off (examples below) a) our cabinet drawers are still very stiff and do not slide back and forth well with daily use. Of course during our walkthrough they made sure the drawers slid as well as they could. But as soon as we put 3 pots in they all started acting up. The cabinets themselves also have large gaps between the frame and the doors themselves but they fit into the "pulte" standard. b) Our hotwater heater stopped working correctly 5 days in and we needed to get someone out to fix it c) The door to our garage broke one month in.. and we have had to exit the house and go around to the garage to leave the house everyday. d) Every single window and sliding door is super hard to close. I have to slam or maneuver many of them just to get them to fit and lock. It is not all bad though as their customer service team is very quick to try and resolve issues but sometimes due to the quality of vendors you get what you get. The appliances provided are also fairly nice as I am enjoying using my chef's range and dual oven/microwave. ... More

This was our second time building with Pulte. The first time was seemless. This time it was a nightmare. Numerous lies were told by our first sales person, which led to multiple delays in our process. I always recommend Pulte to potential home builders, but now I definitely do not recommend Pulte.

Took 13 months to build our house when it was supposed to be 5, maybe 6 months. Even then the house wasn't finished when they rushed us to closing. We had them come back twice for cleaning and they still couldn't get the floors mopped, grout off the tiles, construction adhesive and paint off the windows. 2 months later we are still waiting for punch list items to be completed. Pulte hasn't adopted their building practices, especially purchasing, to a COVID world. They just continually use the excuse "because of COVID". We have purchased two other new homes from builders considered of lesser quality but had a much better experiences. ... More

Finance process was convoluted and not transparent. Closing postponed multiple times. Construction is still not done.

I absolutely loved Mario and he was very responsive and helpful with any issues. I could not get in touch with anyone else for any issues at all! I have new things that I have found wrong with my new purchase but have been waiting for weeks for results.

My house has an unknown water leak in the floor that Pulte is struggling to find the source. Investigation continues but based on a number of other quality issues I would never recommend a Pulte home.

The home appears to be in great shape; the problem is with the other factors that go into building a home from the ground up. The overall administrative function, the loan processing process, and delivery of the home was terrible. As I stated earlier, the house appears to be built solidly, but everything else was a COMPLETE mess.

There's no communication between the superintendent and the sales side. Over and over again we were called about setting a closing date when the house wasn't even finished yet. It's 2 months after closing, and we still don't have a replacement garage door panel. This was documented that this still needed to be replaced after closing. We also had a plumbing leak recently, and no one told us when the plumbers would show up. They just showed up with no heads up. The plumbing leak was because someone installed a toilet with a broken base. I mean come on if you break the base of the toilet you don't just install it anyway. Currently the ceiling in our downstairs bedroom closet is ripped out because the plumbers needed to find the leak, and the leak had destroyed the dry wall anyways. I submitted a warranty claim to fix this a day ago, and still haven't heard back. Communication from anyone from Pulte in NM is awful. I emailed Rebecca (who we are supposed to contact for warranty claims) about also needing the drywall fixed and painted, but never heard back so I submitted another warranty claim. You shouldn't have to submit warranty claims for every step of the solution to a problem that was the result of careless workers in the first place. Time consuming and frustrating. I also submitted a warranty claim about getting sink holes fixed underneath our driveway. All I got was a "someone will fix it in a few weeks". When I asked when we could expect it to be fixed I received no reply. Needless to say, it's been 2 weeks and the sink holes aren't fixed, and I haven't heard from anyone about fixing them. Other things that were frustrating was the house not being cleaned before our stuff was moved in. Someone had vacuumed, but the floors were filthy and even though we were promised someone would be there to clean the morning before our furniture was delivered, it never happened. Another thing to note is that whoever installed the cabinets did so very carelessly as they were badly scratched up. We went through with a furniture marker to fix this. The shower also wasn't appropriately sealed so water poured out every time we showered. Some clear caulking fixed this, but again it's just really careless work. The design of the home is great, but I honestly can't say I'd recommend buying a Pulte home due to these issues. ... More

After closing I came home to my kids bathroom destroyed because the marble guys didn’t coordinate with construction, also everything that was written down before the final walk-through was not fixed, I still have over 15 issues they have not been fixed and it’s been two months since I closed

Pulte staff good to work with. Overall quality of workmanship/construction is well below the standard for the price and “luxury townhomes”

The experience started out slow and stayed that way and continually progressed into problems making us realize that the slowness was due to incompetence on many levels.

never close until everything is done and done WELL!!!

This is the worst home buying experience I've ever had. Once we signed the contract, all communication stopped. No updates, no information on when the build would start, nothing. Once we moved in, we hired an independent inspector look at the house. He found issues with the roof, HVAC, and some other minor things. The roof is yet to be repaired. HVAC came out and worked an entire morning re-wiring the A/C unit and thermostats. A/C wasn't even connected. We had no heat, no A/C. Once they were able to fix the A/C unit, they realized the thermostats were configured where the upstairs thermostat controlled the environment for downstairs and vice versa. When we moved in, the stove wasn't connected to the gas so no cooking for us. There were things identified by the foreman which have still yet to be resolved. ... More