Pulte Homes Reviews in Albuquerque, NM

Finance process was convoluted and not transparent. Closing postponed multiple times. Construction is still not done.

I absolutely loved Mario and he was very responsive and helpful with any issues. I could not get in touch with anyone else for any issues at all! I have new things that I have found wrong with my new purchase but have been waiting for weeks for results.

My house has an unknown water leak in the floor that Pulte is struggling to find the source. Investigation continues but based on a number of other quality issues I would never recommend a Pulte home.

The home appears to be in great shape; the problem is with the other factors that go into building a home from the ground up. The overall administrative function, the loan processing process, and delivery of the home was terrible. As I stated earlier, the house appears to be built solidly, but everything else was a COMPLETE mess.

There's no communication between the superintendent and the sales side. Over and over again we were called about setting a closing date when the house wasn't even finished yet. It's 2 months after closing, and we still don't have a replacement garage door panel. This was documented that this still needed to be replaced after closing. We also had a plumbing leak recently, and no one told us when the plumbers would show up. They just showed up with no heads up. The plumbing leak was because someone installed a toilet with a broken base. I mean come on if you break the base of the toilet you don't just install it anyway. Currently the ceiling in our downstairs bedroom closet is ripped out because the plumbers needed to find the leak, and the leak had destroyed the dry wall anyways. I submitted a warranty claim to fix this a day ago, and still haven't heard back. Communication from anyone from Pulte in NM is awful. I emailed Rebecca (who we are supposed to contact for warranty claims) about also needing the drywall fixed and painted, but never heard back so I submitted another warranty claim. You shouldn't have to submit warranty claims for every step of the solution to a problem that was the result of careless workers in the first place. Time consuming and frustrating. I also submitted a warranty claim about getting sink holes fixed underneath our driveway. All I got was a "someone will fix it in a few weeks". When I asked when we could expect it to be fixed I received no reply. Needless to say, it's been 2 weeks and the sink holes aren't fixed, and I haven't heard from anyone about fixing them. Other things that were frustrating was the house not being cleaned before our stuff was moved in. Someone had vacuumed, but the floors were filthy and even though we were promised someone would be there to clean the morning before our furniture was delivered, it never happened. Another thing to note is that whoever installed the cabinets did so very carelessly as they were badly scratched up. We went through with a furniture marker to fix this. The shower also wasn't appropriately sealed so water poured out every time we showered. Some clear caulking fixed this, but again it's just really careless work. The design of the home is great, but I honestly can't say I'd recommend buying a Pulte home due to these issues. ... More

After closing I came home to my kids bathroom destroyed because the marble guys didn’t coordinate with construction, also everything that was written down before the final walk-through was not fixed, I still have over 15 issues they have not been fixed and it’s been two months since I closed

Pulte staff good to work with. Overall quality of workmanship/construction is well below the standard for the price and “luxury townhomes”

never close until everything is done and done WELL!!!

This is the worst home buying experience I've ever had. Once we signed the contract, all communication stopped. No updates, no information on when the build would start, nothing. Once we moved in, we hired an independent inspector look at the house. He found issues with the roof, HVAC, and some other minor things. The roof is yet to be repaired. HVAC came out and worked an entire morning re-wiring the A/C unit and thermostats. A/C wasn't even connected. We had no heat, no A/C. Once they were able to fix the A/C unit, they realized the thermostats were configured where the upstairs thermostat controlled the environment for downstairs and vice versa. When we moved in, the stove wasn't connected to the gas so no cooking for us. There were things identified by the foreman which have still yet to be resolved. ... More

We moved in almost 2 months ago and we still have issues from before closing that have not been resolved.

Poor workmanship - lots of sloppy work. Paint runs and spatters, cracks and chips in tile and quartz counter tops, kitchen cabinets and all doors (including glass shower doors and sliders misaligned. Trim was low cost and fairly rough for price. Door trim at front door is peeling away from frame. Responsiveness to problems was slow from the sales personnel to the construction managers.

Many items forgotten and/or missing. Poor quality finishes inside and outside. Unreasonable delays during the build process. Went through three field supervisors during the build process. I would not recommend Pulte Homes. They could have made it a quality experience, but the house just feels cheap.

STILL haven't had such things as holes in the walls and a bathroom door that won't close because the hinges were improperly installed repaired. We're also waiting for the refrigerator we ordered instead of the one Pulte's people installed. Service, rotten.

Just moved into my new house a month ago. Pulte was VERY motivated to get my house done for their quarterly numbers. They moved heaven and earth to get my house done be Dec 30th. The past few weeks though have been hard to get ahold of my contractor, issues are still outstanding, and I sometimes get a timely callback. It’s like once you sign they don’t really care too much. Walls are crooked that have to be fixed. Doors don’t align. Wind can be heard inside the house by the vent flaps. The outside of my house has stucco issues that aren’t fixed. A hole in my new backyard wall just appeared. And it’s on me to contact Pulte for everything, only to have the ball dropped every time. It’s exhausting working with them. My suggestions after I’ve been through this process: scrutinize everything. Never sign documents without sleeping on them. Take a microscope to walkthroughs. Say “no, that’s not good enough sorry” more. You must advocate for yourself strongly - Pulte is only in it for themselves and are not the true partner they advertise as. There are 20 houses around me getting attention and I’ve asked my contractor 4 weeks ago for the walls in my shower to be smooth and with no holes. No response. Prepare yourself. ... More

Low quality with not attention to detail results in a subpar home. They do enough to “finish” the home, but every day I notice something new such (cracked and jagged tiles, crooked pulls, nicked hardware, dented cabinets, stained counters). Given these issues I do wonder about the things we can’t see. Requests for fixes result in a not covered under warranty/ not our responsibility response.

The building process was challenging with change of 6 building managers. Last one being assigned 4 days before closing. The errors that occurred have been worked up to 2 months after closing. At that time we were ghosted by Pulte warranty side Tile installation grout is less than quality expected. I would love to talk to someone to discuss quality of a $475,000 home. Very disappointed owner due to quality and unkept promises.

We were so excited to buy a home through pulte. The price was high but the location and space was well worth it. Everything was great until they began to change things about 2 months before our initial closing date. We got a new build manager, communication stopped and build quality went down. They moved our closing multiple times and when they gave us a final date they changed it again a week before we got our keys... we had to scramble to switch time off and let our rental company know that we would need more time after already giving our 30 day notice. On the new move in day, our house wasn’t done. We had no gate or side wall, no landscape was done, the backyard was full of broken bottles nails and other junk and all of our doors were left open. The last part was really not ok we had all of our new appliances installed and then all the doors just left open with no one on the property. When we started to move our things in people started to roam our property with out introducing themselves. We had a carpet cleaner just waltz in before realizing the house was occupied, not his fault because no one told him people were moving in on their move in date. We needed the cleaners though because workers had walked all over our carpets after a rainstorm and our carpets were covered in mud. We had to have workers come finish the front yard, finish staining and even put our mantle up and ceiling fan still in. Now almost 2 months after close we are still missing concrete under our back sliding door so our door is literally free hanging with nothing underneath, we have cabinets that don’t close all the way, we’re missing metal work details on the outside of the home, paint is splattered all over the cabinets, there’s defects in the walls including a 3 foot long space where they had to move electrical components that wasn’t textured, our outlets constantly trip and don’t work, and my personal favorite there is debris under all the carpet upstairs so you can feel the bolts and wood scrapes when you walk around, this doesn’t even include how you can feel every piece of plywood under the “carpet padding” including places where it’s been filled because of wrongly placed holes or where the plywood has warped. They said we have to contact warranty now and we are in the process of doing so but it’s hard to understand why we have to contact warranty for things that we’re never actually done, like these are things missing or not done right. I feel like they rushed in the end and to be honest it doesn’t reflect or even compare to the craftsmanship seen in the model home. Every single person we talk to is amazing and kind and helpful but the upper management on these sites rushed workers. We paid just shy of 400k and our house is riddled with issues that we will probably be fighting to be fixed for months to come. The most severe of which are the missing concrete and stucco job that is uneven and in some places completely missing. They just came last week to finally clean all the spray foam off the windows and remove junk from the backyard so now I can finally let my dog out to play with out worrying about huge nails and broken glass. So that’s a plus I suppose It’s just a let down because we worked so hard for this home and we came almost everyday to dream and imagine about how our hard work is paying off. This was not the dream. It’s just a mess right now. So all in all great homes but you better micromanage and make sure to not give any notice if your moving from a rental until EVERY DETAIL IS FIXED. Also the neighborhood is amazing, and the other family’s are sweet and we are always looking our for one another. It’s a great location to live at ... More

you need to be involved with oversight at each stage and require remediation for problems prior to closing.

I am not sure if the closing was rushed, but if your home is not ready, I would suggest you do not move in and sign any paperwork! It has been almost two months and we still have people in and out of our home trying to finish everything that was not completed in time or done poorly. I thought Pulte took more pride in making quality homes and now we are finding everything in the home is done a the least cost possible. Not satisfied with Pulte at all!

Never fully completed home after continued promises . Always had excuses because of it’s this contractors fault it’s that contractors fault. That shouldn’t be my problem as a home buyer. And I shouldn’t have to make 1000 phones calls to get it fixed after a problem has already been noted multiple times. Multipurpose things also had to be fixed or change because they were not what was selected at design center .

From the very beginning, whenever we expressed a concern it was dismissed as just being part of the process and that it would be taken care of later, but that wasn't the case. So now we have a fireplace that is crooked, a recycle drawer that isn't soft close and paint-splattered stonework.

The loan process was good but the building part was poor and rushed the amount of stuff that wasn't done and stuff still ain't done is ridiculous...never again and I been in the house almost 2 months

Very unhappy with the quality of work, poor workmanship Have put in request for repairs and fixing of faults noted, more than 4 weeks and no progress

If you have a choice, choose another builder. Shoddy workmanship, no customer support and non-existent customer service after closing.

Honestly we had purchased a home from Centex several years ago and had no issues. We loved it and loved the whole building process. We were really excited to build again with Pulte but had major issues this time around. We ended up with a new contractor and the end who was very responsive and worked really hard to try fix things and make things right and we appreciate all his help but we are now still having trouble getting things fixed after we closed and finding more and more stuff that has issues now that we have closed. The workmanship has been the hardest part of this especially for the cost of the house. There is minimal contact between us and the people who arrange getting items fixed or replaced. Often people will randomly show up to fix things and we had no idea they were coming or we will be at work and not have arranged for anyone to be home. Communication after closing has been difficult. The workmanship feels poor. ... More