Pulte Homes Reviews in Albuquerque, NM

Everything has been going well with our new house, couple of issues but Pulte was quick to respond and take care of it.

Other than dealing with Pulte Mortgage, I had a very good experience buying my home.

If you have a home with on demand water heater makes sure it works properly, Otherwise cold showers. Make sure all sewage lines have been cleared of construction debris. Respond quickly to any water leaks that the City of Rio Rancho, NM, informs you about.

Very helpful, honest, and all around great people seem to work for Pulte. Our sales person Carlos was in constant communication and was on top of even the smallest request, our field manager Dean is still very helpful and happy to chat when we see him around the neighborhood. These guys definitely seem to know their stuff and won’t hesitate to answer a seemingly dumb question or even lend a hand trying to bring an oversized package into the house/garage. We live our Pulte group

Everyone was very patient and happy to answer any questions we had so it made the process easy.

Terrible building experience. Started filing warranty claims the day of closing. Not happy with the quality of the home at all. The workmanship is horrific and the "Pulte Promise" is nonexistent.

There's no communication between the superintendent and the sales side. Over and over again we were called about setting a closing date when the house wasn't even finished yet. It's 2 months after closing, and we still don't have a replacement garage door panel. This was documented that this still needed to be replaced after closing. We also had a plumbing leak recently, and no one told us when the plumbers would show up. They just showed up with no heads up. The plumbing leak was because someone installed a toilet with a broken base. I mean come on if you break the base of the toilet you don't just install it anyway. Currently the ceiling in our downstairs bedroom closet is ripped out because the plumbers needed to find the leak, and the leak had destroyed the dry wall anyways. I submitted a warranty claim to fix this a day ago, and still haven't heard back. Communication from anyone from Pulte in NM is awful. I emailed Rebecca (who we are supposed to contact for warranty claims) about also needing the drywall fixed and painted, but never heard back so I submitted another warranty claim. You shouldn't have to submit warranty claims for every step of the solution to a problem that was the result of careless workers in the first place. Time consuming and frustrating. I also submitted a warranty claim about getting sink holes fixed underneath our driveway. All I got was a "someone will fix it in a few weeks". When I asked when we could expect it to be fixed I received no reply. Needless to say, it's been 2 weeks and the sink holes aren't fixed, and I haven't heard from anyone about fixing them. Other things that were frustrating was the house not being cleaned before our stuff was moved in. Someone had vacuumed, but the floors were filthy and even though we were promised someone would be there to clean the morning before our furniture was delivered, it never happened. Another thing to note is that whoever installed the cabinets did so very carelessly as they were badly scratched up. We went through with a furniture marker to fix this. The shower also wasn't appropriately sealed so water poured out every time we showered. Some clear caulking fixed this, but again it's just really careless work. The design of the home is great, but I honestly can't say I'd recommend buying a Pulte home due to these issues. ... More

Overall, I’d say our experience has been a solid OK. There was a lack of communication about who was in charge of what aspects of closing, finishing touches, future home issues. Some of the communication problems were COVID related, but then there continued to be issues. A lot of “oh that person told you the wrong thing” kind of situations. Everything that I’ve asked to have fixed has been fixed eventually. It’s hard to tell if this is the experience most people have or if it’s completely a result of covid impacting the business (people quarantined, etc.).

Purchasing a Pulte home has been a huge mistake. Pulte sold us a home that was not completed and a week after moving in the first floor flooded, not just once but twice. Pulte has no concept of customer service, unless their strategy is to ignore your concerns until you give up trying to get their assistance. All the issues we brought up prior to closing during the final walk through were completely disregarded and a month after closing have still gone unaddressed. What a huge disappointment!!

Great salesman and sales experience. Not so great response on issues.

Great at first. Closing rushed and bad finishing and cleaning of home. In 6 weeks we have submitted over 30 work orders for warranty repairs.

The perfect home for our family!

The home buying process was painless, from the design to signing the mortgage. Pulte offers lot of designs to fit your needs and are really responsive to your needs. Unfortunately, there were some things that were not done before closing, and now now it seems I cannot get a hold of anyone. Maintenance workers miss scheduled appointment and there was no followup. I am disappointed that these fixes fell through especially because I was reassured things would be taken care of quickly.

still waiting for the house to be finished!

The building process was challenging with change of 6 building managers. Last one being assigned 4 days before closing. The errors that occurred have been worked up to 2 months after closing. At that time we were ghosted by Pulte warranty side Tile installation grout is less than quality expected. I would love to talk to someone to discuss quality of a $475,000 home. Very disappointed owner due to quality and unkept promises.

From the very beginning, whenever we expressed a concern it was dismissed as just being part of the process and that it would be taken care of later, but that wasn't the case. So now we have a fireplace that is crooked, a recycle drawer that isn't soft close and paint-splattered stonework.

Dean was great to work with. We had an issue with kitchen tile and he was Johnny on the spot

Carlos was absolutely awesome, extremely helpful and responsive to concerns. The house was "live in ready" at closing, but there were some finishing details that were supposed to be taken care of the following day and I never heard back from the gentleman, Dean, who was going to have them fixed. When my concern was brought up to Carlos, he gave me all the information needed to take care of my needs. Overall a great experience, and I would purchase another home from Carlos and Pulte...but this is my forever home.

Pulte cares about what they build and how they build - it’s a quality home with very well thought out features

Things that the builder said they would complete by closing were not finished.

They were wonderful when they were trying to earn our business, but once we signed the paperwork they just didn't seem to care about our satisfaction. The issues started immediately after we signed the contract when we found out that our home was going to be a different orientation than we were told when we decided to purchase the property. While this may not bother most people, changing the placement of the garage meant that the mountain views we paid a premium for would be obscured by half the house, and the living and dining room windows would be facing the neighbor's house instead. This was very frustrating, and we couldn't get a straight answer from Pulte about why they made the change until after they broke ground on our home. Eventually they said that their records were wrong in the computer for some reason. Later on, we learned our house was in the flood zone, but when we purchased the property we were told it was NOT in the flood zone. This felt manipulative, and now we are stuck paying for flood insurance that we didn't budget for. As we neared completion of the home and had already received the final closing date from the title company and made plans to move out of our existing home, we were notified by Pulte that our home wouldn't be completed on time and that they were going to need to push our closing date back by ten days. At this point, we were supposed to close in a week and a half, and now they wanted us to close in almost three weeks instead. We then had to speak to the buyers of our exit property about allowing us to stay in the home a little longer, and thankfully they agreed although they asked us to make some additional repairs - again, something we had not budgeted for. Then, about a week before the second closing date, we were notified by Pulte AGAIN that the house wouldn't be completed on time, and that they needed to push the closing date back again by another week. So, once again we asked our buyers if we could stay in the house an additional week, and they agreed but we had to decrease the price. Had we not been trying to move in the middle of the pandemic, we would have just stayed in a hotel for that week, however we have a toddler, a dog, and a cat and we knew it would be an easier transition for our toddler if we stayed in our exit home longer. So, we took another hit on our finances by agreeing to decrease the price on our exit property so we could stay there until our new home was ready. The morning we closed on the new home, the roof still wasn't done, the carpet wasn't fully installed in one of the rooms, and the doors to one of the bedrooms still didn't have a handle. Considering our closing date was pushed back twice because they were behind on getting the stucco installed, I figured the interior would at least be completely finished, but it was not. Over the next few days, tradesmen were coming in and out of our house (again, in the middle of a pandemic) to finish the things they were supposed to finish before closing. Even now, two months after moving into our new home, the doors haven't been fixed, the stucco is still not completely done, and there are issues with the grading on the exterior of the home. My husband and I have started referring to it as our "lemon house." The exterior windows are also dirty with stucco and paint splattered on them from the construction since they haven't sent a cleaning crew out to take care of them yet, so every time we look outside to see our views we also see the mess from the construction - a mess we were told would be cleaned up prior to our move-in. Through it all, our project manager acted as if he were our savior by letting us move in to the house when we did - three and a half weeks after our initial closing date. Now, as I walk through the neighborhood and see the other homes nearing completion with their sparkling clean windows, finished stucco, and impeccable grading, I can't help but feel slighted by Pulte, a company that does not care about their customers once they've received their money. Considering our home cost almost half a million dollars, I certainly expected the quality to be much higher than it is, and I expected to be treated like a valued customer instead of like an afterthought and an annoyance. ... More

We were so excited to buy a home through pulte. The price was high but the location and space was well worth it. Everything was great until they began to change things about 2 months before our initial closing date. We got a new build manager, communication stopped and build quality went down. They moved our closing multiple times and when they gave us a final date they changed it again a week before we got our keys... we had to scramble to switch time off and let our rental company know that we would need more time after already giving our 30 day notice. On the new move in day, our house wasn’t done. We had no gate or side wall, no landscape was done, the backyard was full of broken bottles nails and other junk and all of our doors were left open. The last part was really not ok we had all of our new appliances installed and then all the doors just left open with no one on the property. When we started to move our things in people started to roam our property with out introducing themselves. We had a carpet cleaner just waltz in before realizing the house was occupied, not his fault because no one told him people were moving in on their move in date. We needed the cleaners though because workers had walked all over our carpets after a rainstorm and our carpets were covered in mud. We had to have workers come finish the front yard, finish staining and even put our mantle up and ceiling fan still in. Now almost 2 months after close we are still missing concrete under our back sliding door so our door is literally free hanging with nothing underneath, we have cabinets that don’t close all the way, we’re missing metal work details on the outside of the home, paint is splattered all over the cabinets, there’s defects in the walls including a 3 foot long space where they had to move electrical components that wasn’t textured, our outlets constantly trip and don’t work, and my personal favorite there is debris under all the carpet upstairs so you can feel the bolts and wood scrapes when you walk around, this doesn’t even include how you can feel every piece of plywood under the “carpet padding” including places where it’s been filled because of wrongly placed holes or where the plywood has warped. They said we have to contact warranty now and we are in the process of doing so but it’s hard to understand why we have to contact warranty for things that we’re never actually done, like these are things missing or not done right. I feel like they rushed in the end and to be honest it doesn’t reflect or even compare to the craftsmanship seen in the model home. Every single person we talk to is amazing and kind and helpful but the upper management on these sites rushed workers. We paid just shy of 400k and our house is riddled with issues that we will probably be fighting to be fixed for months to come. The most severe of which are the missing concrete and stucco job that is uneven and in some places completely missing. They just came last week to finally clean all the spray foam off the windows and remove junk from the backyard so now I can finally let my dog out to play with out worrying about huge nails and broken glass. So that’s a plus I suppose It’s just a let down because we worked so hard for this home and we came almost everyday to dream and imagine about how our hard work is paying off. This was not the dream. It’s just a mess right now. So all in all great homes but you better micromanage and make sure to not give any notice if your moving from a rental until EVERY DETAIL IS FIXED. Also the neighborhood is amazing, and the other family’s are sweet and we are always looking our for one another. It’s a great location to live at ... More

Pulte bites off more than they can chew, meaning they don’t have the time to dedicate to their customers. We’ve had multiple issues and reached out to pulte representatives, only to receive a generic response of “your concerns have been noted and will be addressed in the order they were received.” Very disheartened by the whole process.

sales great, mortgage and insurance great. Working to complete the unfinished work a problem and some areas poor attention to detail.

I bought a brand new house from Pulte Homes in October 2020. I closed on the house & began moving in. However, there are a SIGNIFICANT # of problems w/ the house. One of the closet door knobs is missing. I have a water leak. One of the toilets was not properly installed. The carpet had a large # of nails sticking up. There was a lot of construction debris in the backyard. The garage door is really loud while opening or closing. There are at least 1 dozen other issues. These things should not be happening, especially w/ a brand new house.