Pulte Homes Reviews in Albuquerque, NM

Within two weeks of closing on the house had to have the air conditioner repaired because it wasn't cooling the house. Then a week later it is starting again. Our AC unit ran constantly and the temperature continued to increase above where we had it set and we had to have it repaired again. The tile work was less than what I would have expected. The issues were not obvious when we walked through prior to closing. The floor tiles weren't leveled enough to even be able to slide a mop bucket across the floor without it tipping over. In the master bath shower the tile work is not what one would expect from a professional installation. While this house is definitely built better than our last one, it is also at a higher price point where I would expect more attention to detail and craftsmanship. We were told that a list would be provided that had all of the paint colors, etc. so that if we need to do touchup we can. When I look at the list, it doesn't provide any information on colors. I had some damage to the stucco that I need to repair but I have yet to find a reference to the color of the exterior so that I can complete the repair. ... More

Beautiful home, but moved in with multiple issues. Construction and cleaning crew did a poor job leaving paint spatters throughout the house on the outlets, carpet, windows, and tile floors. It took 2 months to get water heater to work properlt and two main walls downstairs are visibily bowed. Warranty officer is extremely responsive and has resolved issued quickly as trades are available, but shouldn't have to fix so many problems prior to us moving in...

Bring T square to check Pillars and walls. Verify WIFI. Provide options to add a couple cabinets and move accessories to desired.

The amount that I paid for my home I would think that it would have been very close to perfect but there are many minor things wrong that add up in time getting them repaired. I haven't reached out to warranty yet to get them fixed, but I am sure hoping that they will make everything right. There were some pretty big hiccups along the way that I had to fight for them to fix and make right.

When we closed on our house and did our inspection we were told by our construction manager that we had 30 days to report any issues we found with house that may have been missed in our final walkthrough. Once we identified these issues however, the people in customer service/repairs did not want to fix things. They claimed that we may have damaged them when we moved in. So here we are with a damaged garage, bathtubs, roof tiles, stucco and cabinet. So disappointed with our "dream home."

I closed at the end of July - but moved in at the end of August- I relayed a number of problems- no drainage holes for irrigation, foot prints in cement walkway, hot water heater tripping circuit breaker every day, no lock on courtyard gate, shower doors only open in, and now after rain last night - a leak in the roof of my garage - I am disappointed with the lack of response

We were extremely happy with the building process until they started the interior buildout. The sub- contractor that Pulte used to install the interior texture did the worst job I have ever seen on texture. We actually asked Pulte to re-do all the texture in the house which they gladly did but it was impossible to get it all done to a quality standard. We were extremely disappointed that we had to live with the inferior texture but we had to close on our home as we had sold our existing home.

My neighbors have two story homes, and one of my neighbors has the ability to look into my shower from their second story windows. This is a privacy issue. The garage floor has several cracks in it, even though the house is new. The home warranty covered the repairs, though. Regarding security, the front patio and driveway lights were on a 30 minute timer vs. allowing the lights to stay on all night. I had to file a service request to get the lights fixed, when this issue should've been addressed before the close. A Maytag dryer purchased from Lowe's in 2016 was brought into the home, and the house's dryer outlet couldn't accommodate the 2016 Maytag commonly found at home improvement and department stores. As the buyer, I had to hire an electrician to fix the outlet. Pulte would not change the dryer outlet, when they should've asked me what type of dryer I was bringing into the home before the close and installed the appropriate outlet. The inside of my garage door has a hole in it. Pulte ordered the wrong part to fix the issue, so the repair of my garage door is delayed but will be completed soon. When I moved into the home, the toilets had a weak flush. A toilet brush had to be used to push the toilet paper into the water, so the toilet paper would go down the toilet. ... More

Be certain to go over ALL items in the contract BEFORE the build and ask a lot of questions as to upgrades, etc.

The lack of attention to detail during the construction process and the final product showed that Pulte’s commitment to providing an average product… Major kitchen construction issues that we caught requiring half of the kitchen to be replaced…substantial paint splatter on tile and grout…and more… The loan process took way too long for a $47k loan.., Final inspection items weren’t completely resolved… Plumbing installation was shoddy… Electrical switch not installed in the correct place.,, Shower glass door was installed crooked… Bathroom cabinet kick plate wasn’t installed properly.., Poor grouting in the second bathroom… Stucco stained…not sufficiently resolved… Electrical kitchen outlet not properly placed…impacting soft close drawer… The front courtyard drip system wasn’t connected to power…so no plants or trees were watered for a month… Warranty continues to assist in resolving most issues…but these items should have been addressed before the first final inspection… We love our home but the overall process has been less than exemplary… ... More

We upgraded to lvp flooring throughout the house, approximately $30k. When the final trim person painted, not taping or using edger, they got paint all around the flooring/trim, it is also in the wood grain of the lvp flooring. First they had lady cleaning with paint scrapper/rag, then tried cleaning with water, paint everywhere and it does not match the flooring we purchased. They also finally tried coretec recommendations, did not work. Then they had restoration company try to correct, still has not fixed the flooring to our satisfaction. For first walk through was totally appalled, worse condition of the many new homes I have bought, delayed close by a month bu5 flooring is still big issue. Would be happy to share pictures of the process all along, pictures of first/videos of first walk through and the final. What is disappointing is we kept hearing file warranty claim, it will never be perfect and to sell this as new flooring is terrible. You can see in area# where floor was scratched, attempted to fix using polyurethane, the floor is awful. Other things could be discussed but we will jus do as we heard and file claim which is very bad business after a person moves in. I believe Pulte should have just replaced it during the month delay versus how it looks now. Would be more than happy to discuss ... More

Extremely Poor craftsmanship, noticeable imperfections. Very disappointed and dissatisfied

The quality of workmanship is low and it takes forever for them to come and fix the issues. The materials are very good but it is the opposite when it comes to workmanship and after sale support.

I would not like to share at this time

Selling our loan one month after we closed was not appreciated. There are issues that are being addressed. The HOA documents that were approved are to strict in some areas. I would have given a 5 star rating but it took way to long to build the home and now we're dealing with some issues that shouldn't be.

Pulte is a good brand but they use students to do the work. Our foundation was cracked several times to line up the plumbing, our driveway was poured before the roof titles were place and when I complained Pulte only fixed a section and now the cement doesn't match. There was a slow leak under my sink and now the base of the cabinet is warp. I believe that our dishwasher and rangehood were installed somewhere else, uninstalled and then installed in our home because the filters were filled with dust. The painters left paint on the floor tiles all along the edges, and the edging of the ceiling are not clean cut. Gray on the ceiling edges instead of white. I get that S&S construction is a trade school so the quality of work is no where near the price that these homes are selling for. When we did our walk through the guy placed type on all the issues we spotted but after we left, I think he just went back in and removed the tape because none of the little stuff was done. Why have a walk through? The S&S students have to learn and we need the trades but the sales rep sold us on quality but did not tell us that beginner's were going to do the work. We are still waiting on our smart home package to arrive and our decorative outside awnings to be installed. We are now working with Warranty to get all of our issues resolved. Oh well that is life, if you want something done to your expectations then you better do it yourself because no company cares about you. ... More

I am convinced that the left hand is not talking to the right hand. It that were the case this survey never would have found it's way to my mailbox. The folks you have handling warranty repairs left lots to be desired but the biggest issue is/was a water leak in my home even before I made my 1st payment. The response was laughable as the leak went unmitigated for a minimum of 3 Days. I am considering legal action as I can only imagine what happens down the road as a result of this water leak. This is the tip of the iceberg and the lack of Pulte being receptive is a poor way to conduct business. ... More

The experience was a pretty bad one overall. The building time took way to long, but given the shortage of workers and materials, this can be overlooked. When neighbors have to call you to tell you some of the framing is warped, cut to short in places, and 2×4s have way to much bark, therefor, making for a weak structure, that's pretty bad! On our walk thru, it seemed as though we were walking thru a used house. It was full of dust, throughout, lose grout, and smudged window panes, along with cabinets that were so full of dust, you couldn't possibly put your dishes or food away, the closets were full of dust, the kitchen had a punched in cabinet and the roll outs on one of the cabinets were left out, from the great room you can see the a/c thru the window cause of poor placement, some of the tile was cut short, and instead of replacing it, they filled it in with grout, the carpet in the main bedroom is coming away from the tile, there were some problems with the outside finish of the house, the sliders were full of grout, stucco, or dirt, the light placement over the breakfast bar was completely off center, and had to be redone. My husband, who has no building experience, brought it to their attention, and had to be redone or centered, the garage was left unfinished, making this nice home look cheap, We lived away while the house was being built, but thanks to certain people who suggested we should come look, the bad 2x4s may have been covered, and we might have never found out till the house would settle in a bad way. We had to address these issues, and though they should have not been from the start, most of the items were fixed, and according to the superintendent all will be addressed after our move in. Now, their mortgage company led us to believe all was ok for 11 months, but a month and a few days before the closing, they called and said we couldn't qualify because of certain self employment rules, and covid. They had most of our paperwork from 11 months prior to closing, and as they requested additional along the way we furnished what they needed, some of which was several times. I am sorry we have to sound like unhappy buyers, but we have bought several homes throughout our lives, and never had to go thru this. Our credit scores were over 800, and our downpayment was substantial. ... More

Make sure that you KNOW Your building manager and the Upper management names BEFORE YOU SIGN Anything!

Just follow up as often as you can. Not very responsive to just one request

While I absolutely love my home, I would say that the quality of the workmanship left much to be desired. I moved into a home that wasn't cleaned, that had a doorbell that wasn't functional, had missing door hinges, and splatters of paint on the tile floor that I am still trying to remove. I've also discovered that there are areas near two windows that lack texture and paint. On the exterior, things that I flagged during the walk through were not addressed. I've submitted three requests to get the doorbell, hinge, and an electrical issue addressed and am still awaiting resolution. I am disappointed in the foreman that said he would see that things were addressed and failed to follow through. ... More

If you have a home with on demand water heater makes sure it works properly, Otherwise cold showers. Make sure all sewage lines have been cleared of construction debris. Respond quickly to any water leaks that the City of Rio Rancho, NM, informs you about.

Follow up to correct deficiencies was bad. I felt like I was chasing the project manager to get things done..its ok ..I just did it myself..shutters that we paid for didn't get installed and took forever to get a schedule..not happy at all..

They tell you things have been ordered, but they haven’t. They insist that work was done because they believe the contractors over the homeowners—the ones who see the problems every day and know nothing has been done.

Most expensive tract house we’ve purchased. We’ve dealt with four other tract builders. By far our experience with Pulte has been the most disappointing of them all!