Pulte Homes Reviews in Albuquerque, NM

We moved in almost 2 months ago and we still have issues from before closing that have not been resolved.

Poor workmanship - lots of sloppy work. Paint runs and spatters, cracks and chips in tile and quartz counter tops, kitchen cabinets and all doors (including glass shower doors and sliders misaligned. Trim was low cost and fairly rough for price. Door trim at front door is peeling away from frame. Responsiveness to problems was slow from the sales personnel to the construction managers.

Many items forgotten and/or missing. Poor quality finishes inside and outside. Unreasonable delays during the build process. Went through three field supervisors during the build process. I would not recommend Pulte Homes. They could have made it a quality experience, but the house just feels cheap.

STILL haven't had such things as holes in the walls and a bathroom door that won't close because the hinges were improperly installed repaired. We're also waiting for the refrigerator we ordered instead of the one Pulte's people installed. Service, rotten.

Just moved into my new house a month ago. Pulte was VERY motivated to get my house done for their quarterly numbers. They moved heaven and earth to get my house done be Dec 30th. The past few weeks though have been hard to get ahold of my contractor, issues are still outstanding, and I sometimes get a timely callback. It’s like once you sign they don’t really care too much. Walls are crooked that have to be fixed. Doors don’t align. Wind can be heard inside the house by the vent flaps. The outside of my house has stucco issues that aren’t fixed. A hole in my new backyard wall just appeared. And it’s on me to contact Pulte for everything, only to have the ball dropped every time. It’s exhausting working with them. My suggestions after I’ve been through this process: scrutinize everything. Never sign documents without sleeping on them. Take a microscope to walkthroughs. Say “no, that’s not good enough sorry” more. You must advocate for yourself strongly - Pulte is only in it for themselves and are not the true partner they advertise as. There are 20 houses around me getting attention and I’ve asked my contractor 4 weeks ago for the walls in my shower to be smooth and with no holes. No response. Prepare yourself. ... More

The building process was challenging with change of 6 building managers. Last one being assigned 4 days before closing. The errors that occurred have been worked up to 2 months after closing. At that time we were ghosted by Pulte warranty side Tile installation grout is less than quality expected. I would love to talk to someone to discuss quality of a $475,000 home. Very disappointed owner due to quality and unkept promises.

We were so excited to buy a home through pulte. The price was high but the location and space was well worth it. Everything was great until they began to change things about 2 months before our initial closing date. We got a new build manager, communication stopped and build quality went down. They moved our closing multiple times and when they gave us a final date they changed it again a week before we got our keys... we had to scramble to switch time off and let our rental company know that we would need more time after already giving our 30 day notice. On the new move in day, our house wasn’t done. We had no gate or side wall, no landscape was done, the backyard was full of broken bottles nails and other junk and all of our doors were left open. The last part was really not ok we had all of our new appliances installed and then all the doors just left open with no one on the property. When we started to move our things in people started to roam our property with out introducing themselves. We had a carpet cleaner just waltz in before realizing the house was occupied, not his fault because no one told him people were moving in on their move in date. We needed the cleaners though because workers had walked all over our carpets after a rainstorm and our carpets were covered in mud. We had to have workers come finish the front yard, finish staining and even put our mantle up and ceiling fan still in. Now almost 2 months after close we are still missing concrete under our back sliding door so our door is literally free hanging with nothing underneath, we have cabinets that don’t close all the way, we’re missing metal work details on the outside of the home, paint is splattered all over the cabinets, there’s defects in the walls including a 3 foot long space where they had to move electrical components that wasn’t textured, our outlets constantly trip and don’t work, and my personal favorite there is debris under all the carpet upstairs so you can feel the bolts and wood scrapes when you walk around, this doesn’t even include how you can feel every piece of plywood under the “carpet padding” including places where it’s been filled because of wrongly placed holes or where the plywood has warped. They said we have to contact warranty now and we are in the process of doing so but it’s hard to understand why we have to contact warranty for things that we’re never actually done, like these are things missing or not done right. I feel like they rushed in the end and to be honest it doesn’t reflect or even compare to the craftsmanship seen in the model home. Every single person we talk to is amazing and kind and helpful but the upper management on these sites rushed workers. We paid just shy of 400k and our house is riddled with issues that we will probably be fighting to be fixed for months to come. The most severe of which are the missing concrete and stucco job that is uneven and in some places completely missing. They just came last week to finally clean all the spray foam off the windows and remove junk from the backyard so now I can finally let my dog out to play with out worrying about huge nails and broken glass. So that’s a plus I suppose It’s just a let down because we worked so hard for this home and we came almost everyday to dream and imagine about how our hard work is paying off. This was not the dream. It’s just a mess right now. So all in all great homes but you better micromanage and make sure to not give any notice if your moving from a rental until EVERY DETAIL IS FIXED. Also the neighborhood is amazing, and the other family’s are sweet and we are always looking our for one another. It’s a great location to live at ... More

you need to be involved with oversight at each stage and require remediation for problems prior to closing.

I am not sure if the closing was rushed, but if your home is not ready, I would suggest you do not move in and sign any paperwork! It has been almost two months and we still have people in and out of our home trying to finish everything that was not completed in time or done poorly. I thought Pulte took more pride in making quality homes and now we are finding everything in the home is done a the least cost possible. Not satisfied with Pulte at all!

Never fully completed home after continued promises . Always had excuses because of it’s this contractors fault it’s that contractors fault. That shouldn’t be my problem as a home buyer. And I shouldn’t have to make 1000 phones calls to get it fixed after a problem has already been noted multiple times. Multipurpose things also had to be fixed or change because they were not what was selected at design center .

From the very beginning, whenever we expressed a concern it was dismissed as just being part of the process and that it would be taken care of later, but that wasn't the case. So now we have a fireplace that is crooked, a recycle drawer that isn't soft close and paint-splattered stonework.

The loan process was good but the building part was poor and rushed the amount of stuff that wasn't done and stuff still ain't done is ridiculous...never again and I been in the house almost 2 months

Very unhappy with the quality of work, poor workmanship Have put in request for repairs and fixing of faults noted, more than 4 weeks and no progress

If you have a choice, choose another builder. Shoddy workmanship, no customer support and non-existent customer service after closing.

Honestly we had purchased a home from Centex several years ago and had no issues. We loved it and loved the whole building process. We were really excited to build again with Pulte but had major issues this time around. We ended up with a new contractor and the end who was very responsive and worked really hard to try fix things and make things right and we appreciate all his help but we are now still having trouble getting things fixed after we closed and finding more and more stuff that has issues now that we have closed. The workmanship has been the hardest part of this especially for the cost of the house. There is minimal contact between us and the people who arrange getting items fixed or replaced. Often people will randomly show up to fix things and we had no idea they were coming or we will be at work and not have arranged for anyone to be home. Communication after closing has been difficult. The workmanship feels poor. ... More

The experience could have been better, with multiple delays, very very very poor communication from sales associates and construction managers. When we finally got into our house, we noticed multiple things wrong with it. Some of the cabinets were broken when we moved in. We were promised they would get fixed soon after moving in. However, we have lived in our home for over a month and still need an eta of when they will get fixed. Very disappointed with the process and professionalism with every step of the way.

I bought a brand new house from Pulte Homes in October 2020. I closed on the house & began moving in. However, there are a SIGNIFICANT # of problems w/ the house. One of the closet door knobs is missing. I have a water leak. One of the toilets was not properly installed. The carpet had a large # of nails sticking up. There was a lot of construction debris in the backyard. The garage door is really loud while opening or closing. There are at least 1 dozen other issues. These things should not be happening, especially w/ a brand new house.

During the closing process many issues that came up during multiple inspections were not addressed and we will have to deal with them moving forward with warranty even though the items were inspected in advance, construction manager was asked to make corrections and he agreed it would be completed before closing. Buying from out of town facilitated the team to assure us that everything was done, however, showing up for closing finding out it was not the case. Overall, the house has a feel of an appartment when it comes to the quality of build, poor finishes in several aspects. The kitchen is the exception—it was nicely finished throughout. Otherwise, floors are extremely uneven everywhere, both levels. Visibly with furniture installed (you can see beds are lopsided, side tables, etc), creaky floors in closets, raised spots where closet doors drag in the carpet, gaps between floor and baseboards throughout, gaps between carpet and wall on second floor, bumps and jumps on flooring everywhere, carpet with treads loose sticking out in multiple areas, no transitions between tile and carpet areas, broken toilet seat, missing emergency valve handle, walls with humps. In addition, we realized after moving into the house that there might be upgrades that we paid for that were not installed: for instance, the purchase agreement lists an upgrade for a wood staircase worth several thousand dollars and instead, drywall was installed going up the stairs. We purchased a specked home while living out of state so we were not involved in the building process, we knew everything had already been selected but we expected the considerable amount of upgrades we paid for would be honored, and if something was not completed, the price cost would be deducted. ... More

They subcontract everything and those contractors are awful. Examples: doors don't hang properly, hot water doesn't work, carpet laid on construction debris and missing flooring, sprinklers leak, heating doesn't reach bedrooms etc etc.

This is the fifth new home we have purchased in our lifetimes. This has been, and continues to be, the worst customer experience. Pulte appears to have made bottom line decisions which have severely impacted the quality of their home build and the outcome of the customer experience. They do not provide an adequate number of construction supervisors for the number of homes they are building. This is why we will not recommend Pulte to family or friends.

They were wonderful when they were trying to earn our business, but once we signed the paperwork they just didn't seem to care about our satisfaction. The issues started immediately after we signed the contract when we found out that our home was going to be a different orientation than we were told when we decided to purchase the property. While this may not bother most people, changing the placement of the garage meant that the mountain views we paid a premium for would be obscured by half the house, and the living and dining room windows would be facing the neighbor's house instead. This was very frustrating, and we couldn't get a straight answer from Pulte about why they made the change until after they broke ground on our home. Eventually they said that their records were wrong in the computer for some reason. Later on, we learned our house was in the flood zone, but when we purchased the property we were told it was NOT in the flood zone. This felt manipulative, and now we are stuck paying for flood insurance that we didn't budget for. As we neared completion of the home and had already received the final closing date from the title company and made plans to move out of our existing home, we were notified by Pulte that our home wouldn't be completed on time and that they were going to need to push our closing date back by ten days. At this point, we were supposed to close in a week and a half, and now they wanted us to close in almost three weeks instead. We then had to speak to the buyers of our exit property about allowing us to stay in the home a little longer, and thankfully they agreed although they asked us to make some additional repairs - again, something we had not budgeted for. Then, about a week before the second closing date, we were notified by Pulte AGAIN that the house wouldn't be completed on time, and that they needed to push the closing date back again by another week. So, once again we asked our buyers if we could stay in the house an additional week, and they agreed but we had to decrease the price. Had we not been trying to move in the middle of the pandemic, we would have just stayed in a hotel for that week, however we have a toddler, a dog, and a cat and we knew it would be an easier transition for our toddler if we stayed in our exit home longer. So, we took another hit on our finances by agreeing to decrease the price on our exit property so we could stay there until our new home was ready. The morning we closed on the new home, the roof still wasn't done, the carpet wasn't fully installed in one of the rooms, and the doors to one of the bedrooms still didn't have a handle. Considering our closing date was pushed back twice because they were behind on getting the stucco installed, I figured the interior would at least be completely finished, but it was not. Over the next few days, tradesmen were coming in and out of our house (again, in the middle of a pandemic) to finish the things they were supposed to finish before closing. Even now, two months after moving into our new home, the doors haven't been fixed, the stucco is still not completely done, and there are issues with the grading on the exterior of the home. My husband and I have started referring to it as our "lemon house." The exterior windows are also dirty with stucco and paint splattered on them from the construction since they haven't sent a cleaning crew out to take care of them yet, so every time we look outside to see our views we also see the mess from the construction - a mess we were told would be cleaned up prior to our move-in. Through it all, our project manager acted as if he were our savior by letting us move in to the house when we did - three and a half weeks after our initial closing date. Now, as I walk through the neighborhood and see the other homes nearing completion with their sparkling clean windows, finished stucco, and impeccable grading, I can't help but feel slighted by Pulte, a company that does not care about their customers once they've received their money. Considering our home cost almost half a million dollars, I certainly expected the quality to be much higher than it is, and I expected to be treated like a valued customer instead of like an afterthought and an annoyance. ... More

Too many turn overs of oversite management has caused items to not be properly completed. Many items are still not completed after two months of moving in. Even the follow up warranty group/manager has left with no notification or who is working on completing the remaining issues. I am not happy.

Our experience with Pulte should have been one of the most exciting times for my family. In reality, it was an absolute nightmare. Not a single deadline was met during construction. We have a warped wall in out living to this day. The sales person we ended up with was a complete joke and as a fellow Realtor/Broker, I was completely embarrassed to be in the same industry as that person. It would take WEEKS for this person to get documents required by our lender back to them. Phone calls/texts would go unanswered/unreturned. Our home took one year and six months to build. When we were finally given a losing date, it was pushed back another two weeks. When this occurred, we were give one day notice of such. Upon moving into the home, the craftsmanship of the home was shockingly bad. Half of the doors in the house do not close. There is white paint marks all over the floor, errors on cabinetry, our AC had to be repaired while we moving in, we have broken roof tiles, for some reason the crawl space entry is sealed shut, some lights in the house have a delay when turned on, our garage light wouldn't turn on. We could probably go on and on. At the end of the day, as some one that works in Real Estate, I will never recommend, nor represent anyone that wants a Pulte home. I would never want someone to have to experience what my family have, and continue to deal with. ... More

Long delays and poor quality craftsmanship

Terrible building experience. Started filing warranty claims the day of closing. Not happy with the quality of the home at all. The workmanship is horrific and the "Pulte Promise" is nonexistent.