Pulte Homes Reviews in Santa Fe, NM

It's difficult to rate accurately given we've only lived here for a short time. However, our experience with our building manager, Edward, was fantastic. Edward was so supportive and helpful in going through our house and answering our questions, making sure we felt confident in the home we were buying. The main stressor was trying to get into contact with the main office staff. It was sometimes confusing knowing who to reach out to for updates, and the communication wasn't always consistent when delays happened for our closing date. Overall, we had a pretty good experience in the buying process. ... More

Feliz con el trabajo que hicieron con mi casa

Working with Pulte for my first time buying a house was incredible. The communication was great. The construction manager was real professional and polite. He answered all my questions and concerns. He went above and beyond to make sure my family and I were satisfied.

Andy has been great during the process of building my home as well as Joe.

Everyone was so helpful! The was my best experience in buying a new home.

I had a wonderful Pulte broker helping me. The lender was good and helpful. The aftercare is not so great. It would be wonderful if someone could come in and go over things with me. The hot water isn't working properly, the gas hob is burning so high it burns everything. Some of the manuals were missing for certain items like the hot water tank. Apart from that I love the house.

Working with the Pulte agent Susan was great. She was responsive and attentive. Working with Pulte mortgage was an unimitigated disaster. They were terrible. I can't recommend working with them EVER. We are finding issues with the finish work as we make our house a home. Some of the issues we have uncovered in the 2 months since we moved in: Missing baseboard Misaligned cabinet doors Missing cabinet drawer hardware Missing faceplate screws on light switch covers Completely missing light/fan stubs Existing light stubs for pendant lighting not actually wired to receive power When I submit a service request, the response has always been very prompt which I appreciate and the issues have been remedied so far. I wouldn't have expected these oversights and issues to be present in something I was hoping was high quality. ... More

The experience with Pulte has been problematic from well before we closed on our home. Communication during the completion of the build was poor and we rarely received status updates in a timely fashion. We were shocked at how unprepared the home was at the pre-closing orientation walkthrough with the construction manager. It would have taken hours to catalogue all of the obvious finish defects; some systems were inoperable; and it was obvious that no one had been actively supervising the the finish work during the last several seeks of construction. At the final closing walkthrough many of the corrections notes the previous week had not been addressed and our Realtor advised us not to close; however the sale of our existing home had already closed, we were renting temporary quarters, and the movers were scheduled to load the following week, so we completed the purchase. We're now almost four months is and are still waiting for many of the repairs to be completed. ... More

We love our new Pulte home! However…… we still are surrounded by new construction so we’ve had a lot of issues with that. Our internet cable has been dug up & cut 3 times. Workers have come into our yard and use our water several times (until we put a lock on the faucet). Lots of trash blown into our yard, Other than that, we like our house and it seems to be very good quality. Looking forward for the surrounding construction to be completed.

We would like to share our recent experience with Pulte Homes regarding the purchase of our new home. While we had high expectations based on Pulte's reputation, certain aspects of the process and final outcome left us feeling disappointed and stressed. 1. Tile Work Concerns - During the construction phase, we noticed issues with the tile work and promptly reported it to the construction manager—this was nearly three months prior to closing. Despite raising the concern well in advance, the problem was only addressed a week after closing, causing unnecessary stress and inconvenience. Given the time available to address this issue, we feel this could have been resolved before closing. 2. Paint Quality Issues - We also observed that the paint quality used in the home appears subpar. Minor scratches easily strip away the paint, revealing an overall lack of durability. We expected higher-quality materials to be used, especially given the investment involved. 3. Customer Service Response- While the local sales representatives in Santa Fe were excellent, the supervisor from the selling department fell short in addressing our concerns. When we raised the issue regarding the tile work, we were advised to "redo the tiles ourselves"—an unacceptable suggestion, particularly after paying $18,000 for a tile upgrade. This response left us feeling dismissed rather than supported. 4. Bathroom Fixture Problems - We acknowledge that we selected the bathroom fixtures, but we did not anticipate functional issues such as water leaking around the pull-out faucet, which is damaging the surrounding board. When we reported this, the plumber's recommendation was to "avoid splashing water around the faucet," which is neither practical nor a lasting solution. 5. Repeated Pushbacks and DenialsFor nearly every issue raised—whether related to tiles, faucets, or paint—Pulte representatives have provided pushbacks and denials, citing these issues as meeting "Pulte Standards." Unfortunately, this response does not address our concerns and leaves us questioning the standards being applied. 6. Quality of Workmanship - We cannot help but feel that some of the subcontractors employed may not have delivered the level of workmanship expected. There is a noticeable lack of attention to detail and an unfinished feel throughout the house. Interestingly, this seems inconsistent with the quality of Pulte Homes in other parts of the country. We share this feedback not to be overly critical but in the hope that it highlights areas for improvement. As customers, we expect quality, durability, and professionalism—values that Pulte Homes is known for. Addressing these concerns proactively can help maintain and even enhance Pulte's reputation as a trusted homebuilder. ... More

All went well moving into the new house. A few minor issues with front door weather strip. The dryer vent tube was not connected to the wall. Kitchen exhaust vent was making banging sounds when windy. All have been addressed or are in the process. All responses to requests for fixes have been quick and easy.

En realidad tengo muy poco que me mudé, pero el par de veces q he ido a la oficina me han atendido bien y resuelto mis dudas satisfactoriamente, hasta ahora no he hecho algún tipo de tickets para resolver algo, espero el día q necesite tenga una respuesta rápida, me encanta el lugar, se ve limpio, bonito y mucha tranquilidad, gracias

Paint in home could be a better quality.

Pulte builds a good home but they rigidly control their building techniques and do not look favorably upon changes. It’s, “The Pulte Way” or no way. I was surprised by this.

Was easy process, however we are having trouble getting the contractor come back out to fix issues that we saw on our walk down. House was not clean and found sun flower seeds in the carpet. Workmanship is not the best. Easy communication when we were buying the house.

My construction mgr., Julian B., was very attentive to my requests. I would recommend him and Pulte Homes to other buyers. The follow-up after the close was very much appreciated.

One of the employees was very responsive and helpful. The other not so mch

No sense of urgency to resolve issues raised. Closing was delayed as a result. Walk through items never followed up on. When walking with the CM to close items, majority of items not compete and evident the CM was not following up to ensure complete. Pulte sales agent did not honor items in contract and threatened to go to litigation over a small issue. Rather than honoring purchase agreement, a credit was provided and I had to perform work after closing.

Excellent response time from Brittney, Julio, Matthew. Knowledgeable team. Pleasure to work with them.

Britney, Lori, and Edward made the process of finding, closing, and inspecting the home super easy and enjoyable. They were great to work with and always available with a friendly attitude and great service. This was the easiest home purchase we have ever had.

although both Edward and Matt(Pule warranty service have both been VG top work with/through getting certain things done through trades and appliance partners has been frustrating after about weeks of occupancy.

I had an excellent experience overall with Sales team. While the project started later than we wanted the construction process picked up schedule quickly. The site was always clean and subcontractors looked professional and organized which is a good sign. Pulte is highly efficient..keeping their costs our costs as buyers down. Entire experience very process driven, buyer centric in my opinion.

Overall, our experience with Pulte was overwhelmingly positive. We love our floor plan, and the building quality is top notch. It was great to have everything customized to our desires

I have bought 3 new homes in the last 15 years and by far this was the worse experience ever. Promises were made to have me rate high but then weren’t even attempted to be kept. A signed contract by Pulte and I was redone removing all incentives less than a week before buying the house (huge red flag). The microwave was broken, made a load sound when turned on, was replaced by a used microwave which is missing parts. Very expensive home, quality of structural is good, but experience leaves a lot to be desired.

Good experince with everything