Pulte Homes Reviews in Santa Fe, NM

Raul was very responsive and went through all the processes with me. He was an excellent builder. Brittany in the office was excellent to work with in setting things up.

Susan was great in showing us all the community has to offer and would highly recommend her to anyone. We have always been a fan of Pulte and have been following their progression in the area for the last 10 years, so I am a bit disappointed to finally have a Pulte home and immediately have to address many albeit minor but many issues through the warranty process despite having the builder promise to address most of the issues prior to closing. The warranty process can be great if you can get someone to message or call you back. It takes longer for customer service to acknowledge your issue directly than it did to close. However when you do get ahold of customer service they have been responsive. There are no regrets with buying a Pulte home but wish the quality inspection they claim to do when the home is ready was actually a quality inspection as opposed to a check the box and sign. This inspection is done by the subcontractor that takes no pride or ownership in their work and signs off to get paid which is unfortunate. ... More

The construction manager Edward was on top of all issues and responsive. Britney (sales) was also very helpful and responsive to questions. We have had a variety of issues that are to be expected of new builds, Pulte has been very good about fixing issues that arise.

Overall great. Just a few items that i am waiting on to be addressed.

We loved how we would get weekly updates. Julio stayed on top of it as well as Skylar. We also liked how available they were when it came to answering our questions.

Took longer than expected, largely due to limitations beyond builders control. Mortgage process can use fine tuning to make more seamless for the buyer. The finished product is great and the building staff was our best comparing to prior builds.

They made the process super easy and enjoyable.

Patty Johnson and Edward (construction manager ) were always very helpful!!!! My family and I love the house and how it was constructed with care. Great design for living. At first thought it weird laundry was upstairs but now I love it.

Great service, all through my home, I was notified for every update during building

Edward, the construction manager, went over and above trying to make things right. He made sure that repairs were done up to high quality. There have been issues with several items that needed attention. The biggest of which is the quality and workmanship of the blinds that were installed in the house. Edward has tried at every level to help work through this issue and hopefully by November 8, when the blind company returns, there will be a resolution.

My home took 4 months longer than the original estimate, and almost 8 months longer than homes the same builder built in another community. We had to inspect the house almost weekly to bring issues to the attention of the construction manager or they wouldn't be resolved. And despite that, it has taken several months to resolve all of the issues. And these aren't small issues either. It feels as though they're building them as fast as they can, forgetting to compare to plans, and then expecting the owner/warranty to fix issues after the sale. I don't appreciate it.

Many things stand out as positive. Highest rating goes to how often I was notified of the status of things. What had been completed, what was pending, etc. Employees were always willing to answer questions. If I texted or called they would respond rapidly. A couple of times items I selected had to have substitutes. I was notified quickly and told what my options were. Thanks to everyone I interacted with.

my final walk was great, Edward knew his job

We had a very good experience with Pulte. We lived out of state for the home building process and felt like the communication was very good making the process not stressful for us. We appreciate Carlos Coronado, he was knowledgeable and quick to respond to our questions. Susan Kane was very easy to work with and also quick to respond.

The process started off easily, but then my house sat with no work being done for a month until right before closing. Then closing had to be pushed back twice. I’ve been in the house for a month and it’s still not done.

You guys don't do anything and never keep your word

From beginning to now not even completed it is the worst experience and poorest quality home we have ever had

Well it took a very long time to get here. The issues were many the half truths were often. We landed up with a home but not our home. It was told to us the sqeaky wheel get the oil well it got to the point we didn't even have wheels anymore. The home we have is beautiful but again it was not the home we designed.

Painful from start to move-in.

I am currently waiting for someone to come and do touch ups.

The most important things like roof, structure, foundation appear to be just fine. I just think fit and finish on cosmetic things lack true craftsmanship and attention to detail for what I would consider luxury homes at this price point. Pulte “sells” their internal QC program and it was nonexistent on the interior finishes phase of the house. I purchased a Pulte home in a different state over 10 years ago for a third of the price and I was much more impressed. This go-around was definitely disappointing. Home buying options in Santa Fe are limited and I would not say don’t consider Pulte, just be ready to put in a bunch of requests into their warranty department. The mortgage and insurance and closing process I would give them an A+. I think it boils down to the limited amount of skilled labor available. They are decent folks with limited resources. ... More

Edward was a saving grace to us as homeowners. We are so thankful he was our last of 4 projects managers and really pushed to complete our home despite many challenges he faced. He is very conscientious and took time to see us every time we came to Santa Fe. Edward is very customer focused. He always acknowledges emails and texts you send…a very rare but important to us as buyers living out of state during our build. He follows promptly on lists we send him of outstanding items we saw when we visited every 3-4 weeks. Phone calls with questions were returned with answers. We would highly recommend him as a project manager. We definitely are glad Edward navigated us through and saved us during a very challenging build and made our completed home one that we are proud of. We give him an A+!! ... More

Edward has been absolutely outstanding. That guy really cares and it shows. Hope he is promoted. Grading on the house was done incorrectly and I am working with warranty department To correct. Water drains toward house in numerous spots. Garage doors need to be replaced with wood doors like all the others in neighborhood. Membership to club was honored. Thank you.

The interior paint job was very sloppy. It looked like they didn’t prepare with tape and drop cloths. Many paint spots on the carpet.

We appreciated the communication from the sales office and field manager throughout the buy/build process. We were never surprised with any issue and all of our comments/concerns were attended to quickly.