Pulte Homes Reviews in Santa Fe, NM

I had several warranty issues after I moved in which were scheduled and taken care of successfully almost immediately by Pulte's warranty department. My only complaint is with the sub-contractors who completed the warranty work. As a single woman building a home I was surprised to be treated with such lack respect by every sub except the electrician. However, the salesperson and the project manager were both very helpful and responded quickly to my questions. If I had an issue during the building process, the project manager took care of it quickly, explaining things to my satisfaction.

Great floor plans and outstanding area. Superintendent is great guy to work with

Overall good value. Makes sure you do pre-closing inspection and get a commitment as to when things will be fixed. Hooking up to the internet is a nightmare but not a Pulte issue.

I am currently waiting for someone to come and do touch ups.

Work list was not completed before closing. Calls to realtor and title company were not returned after closing.

With any new build, there are going to be issues and naturally the construction crew is going to be understaffed and overworked. The quality of the materials are just OK, especially the cabinets. The wood is soft and the paint scratches off so easily. Ours weren't installed correctly so we had to go through and re-install a lot of them. And there are always going to be little things that just weren't done correctly. Switches that weren't installed correctly, or one switch for 7 different lights. It took the entire length of the build, from framework until 6 weeks after we moved in for them to finally install a window in our guest shower area that didn't show the entire neighborhood the person showering there. I asked and asked and asked. So if you can overlook little things like that and the standard crazy upcharges for everything, then this was overall a good home. Our purchase experience was just OK, we just wish more things had been explained to us at the get go. But overall we are happy with the home. It was just an exhausting experience to go through. ... More

I feel like I got a great deal for my house and generally things are fine. However my house was NOT complete when I moved in, my construction manager ghosted me, leaving me to work with the warranty department. Very unprofessional.

Lack of timeliness in completing work Lack of integrity from management

None of Pulte sales or construction people knew when I would close. Offered my neighbor upgrades to compensate for delays but didn't offer me nothing. I was discriminated against. My home was vandalized after I signed. A day later notified Construction Manager Joed and sales Susan and NO took responsibility for the damages done to my home. They verbally/written told me the house was in there possession. So admittedly they knew they were at fault for damages they caused intentional. Pulte lacks in many areas from inspection of constructors workmanship to training employees sales and construction managers. I had to pay cash to the Construction Manager to clean up the vandalism. Joed yelled at me in front of my young child with the Warranty Manager and Construction Supervisor present like I did anything wrong but point out their negligence. Pulte has sloppy construction and contractors who do the minimum to get a house built than Im forced to work with one Warranty person to correct several issues with all different contractor who may not be well educated in correcting problems in one visit. For example my thermostat is not working properly and it takes 5 times for anyone to correct the issue by replacing a faulty thermostat. When asked to speak to a supervisor no one ever calls back but Im sure they all get paid for not responding. Pulte is definitely not worth wasting time and money in! ... More

The interior paint job was very sloppy. It looked like they didn’t prepare with tape and drop cloths. Many paint spots on the carpet.

Pretty good value and generally responsive to our needs. Big company offers advantages of scale but also suffers from to many moving parts.

My home took 4 months longer than the original estimate, and almost 8 months longer than homes the same builder built in another community. We had to inspect the house almost weekly to bring issues to the attention of the construction manager or they wouldn't be resolved. And despite that, it has taken several months to resolve all of the issues. And these aren't small issues either. It feels as though they're building them as fast as they can, forgetting to compare to plans, and then expecting the owner/warranty to fix issues after the sale. I don't appreciate it.

Pulte builds a good home but they rigidly control their building techniques and do not look favorably upon changes. It’s, “The Pulte Way” or no way. I was surprised by this.

Edward has been absolutely outstanding. That guy really cares and it shows. Hope he is promoted. Grading on the house was done incorrectly and I am working with warranty department To correct. Water drains toward house in numerous spots. Garage doors need to be replaced with wood doors like all the others in neighborhood. Membership to club was honored. Thank you.

Maintenence with Matt is the great thing with PULTE.

I followed the whole house construction, the framing was done using a lot of cracked timber. Tiles have been installed directly on the slab concreate without any membrane and indeed some one is already cracking. I have had roofing problems with a leaking which has been fixed. So in general I’m not happy with the build quality

You don't want reviewers to hear what I think, wouldn't recommend pulte homes

We wanted the house in the brochure but it seems that - house may not exist -

The bones of the house seem really good and high quality. They rush the finishes and so the stuff you see everyday and the imperfections get pretty annoying. They are supposed to take care of all of that within a year though, so we will see. The warranty seems decent. The price seems high, especially since everything is an upgrade. But this is Santa Fe, and everything is expensive so it was okay for Santa Fe. It’s definitely better than other areas of Santa Fe. But, you could get a lot more in other parts of N.M. and a heck of a lot more in TX.

Labor quality is lacking poor supervision from the beginning got a Dan involved towards end and things went better but could not fix past items already covered Workman had no respect for others work and damaged finished product still need some repairs on marble in master bath

Susan was great in showing us all the community has to offer and would highly recommend her to anyone. We have always been a fan of Pulte and have been following their progression in the area for the last 10 years, so I am a bit disappointed to finally have a Pulte home and immediately have to address many albeit minor but many issues through the warranty process despite having the builder promise to address most of the issues prior to closing. The warranty process can be great if you can get someone to message or call you back. It takes longer for customer service to acknowledge your issue directly than it did to close. However when you do get ahold of customer service they have been responsive. There are no regrets with buying a Pulte home but wish the quality inspection they claim to do when the home is ready was actually a quality inspection as opposed to a check the box and sign. This inspection is done by the subcontractor that takes no pride or ownership in their work and signs off to get paid which is unfortunate. ... More

Frustrating trying to get outstanding problems taken care of. Interesting that we were told by Pulte that to keep tradesmen safe they were stopping warranty problems until January 1. Today a tradesman showed up to take care of a problem that was identified before our move in October 15. He had not been notified not to keep the appt for his safety and ours.

Often they don't show up, or can't tell they fixed anything - the sub contractors really should leave a business card so we at least know they showed. So far taking weeks to secure repairs, takes a week to schedule, then realize they don't show, then need to follow with Pulte, send another request, and repeat cycle. Frustrating

Sales office was of low assistance. Seemed as if it did not care about the sale. Very slow in responding to questions and did not always speak the truth. Have a strong and knowledgeable realtor of your own to control the deal.

Lots of mistakes and over promises. I have been waiting a few months for only the minor items to be corrected with no resolve. Some mistakes are irreparable after the build and some will put a big burden on living in the house as they are corrected