Pulte Homes Reviews in Santa Fe, NM

The most important things like roof, structure, foundation appear to be just fine. I just think fit and finish on cosmetic things lack true craftsmanship and attention to detail for what I would consider luxury homes at this price point. Pulte “sells” their internal QC program and it was nonexistent on the interior finishes phase of the house. I purchased a Pulte home in a different state over 10 years ago for a third of the price and I was much more impressed. This go-around was definitely disappointing. Home buying options in Santa Fe are limited and I would not say don’t consider Pulte, just be ready to put in a bunch of requests into their warranty department. The mortgage and insurance and closing process I would give them an A+. I think it boils down to the limited amount of skilled labor available. They are decent folks with limited resources. ... More

The first steps of buy this home were easy but during the build and after closing working with the company, specifically outstand work, has been challenging. We closed over 2 months ago and still have work that needs to be done that was promised to be completed within 2 weeks after closing.

Was easy process, however we are having trouble getting the contractor come back out to fix issues that we saw on our walk down. House was not clean and found sun flower seeds in the carpet. Workmanship is not the best. Easy communication when we were buying the house.

We would like to share our recent experience with Pulte Homes regarding the purchase of our new home. While we had high expectations based on Pulte's reputation, certain aspects of the process and final outcome left us feeling disappointed and stressed. 1. Tile Work Concerns - During the construction phase, we noticed issues with the tile work and promptly reported it to the construction manager—this was nearly three months prior to closing. Despite raising the concern well in advance, the problem was only addressed a week after closing, causing unnecessary stress and inconvenience. Given the time available to address this issue, we feel this could have been resolved before closing. 2. Paint Quality Issues - We also observed that the paint quality used in the home appears subpar. Minor scratches easily strip away the paint, revealing an overall lack of durability. We expected higher-quality materials to be used, especially given the investment involved. 3. Customer Service Response- While the local sales representatives in Santa Fe were excellent, the supervisor from the selling department fell short in addressing our concerns. When we raised the issue regarding the tile work, we were advised to "redo the tiles ourselves"—an unacceptable suggestion, particularly after paying $18,000 for a tile upgrade. This response left us feeling dismissed rather than supported. 4. Bathroom Fixture Problems - We acknowledge that we selected the bathroom fixtures, but we did not anticipate functional issues such as water leaking around the pull-out faucet, which is damaging the surrounding board. When we reported this, the plumber's recommendation was to "avoid splashing water around the faucet," which is neither practical nor a lasting solution. 5. Repeated Pushbacks and DenialsFor nearly every issue raised—whether related to tiles, faucets, or paint—Pulte representatives have provided pushbacks and denials, citing these issues as meeting "Pulte Standards." Unfortunately, this response does not address our concerns and leaves us questioning the standards being applied. 6. Quality of Workmanship - We cannot help but feel that some of the subcontractors employed may not have delivered the level of workmanship expected. There is a noticeable lack of attention to detail and an unfinished feel throughout the house. Interestingly, this seems inconsistent with the quality of Pulte Homes in other parts of the country. We share this feedback not to be overly critical but in the hope that it highlights areas for improvement. As customers, we expect quality, durability, and professionalism—values that Pulte Homes is known for. Addressing these concerns proactively can help maintain and even enhance Pulte's reputation as a trusted homebuilder. ... More

Many systems in the house are very good but poorly integrated. Very good HVAC, very good home controls, good lighting but the ceilings in the house have holes everywhere. None of the systems are aesthetically aligned, multiple access panels for service, each contractor did what they wanted without any overall management. Cleaners came in and ruined stained doors and trim by using bleach and water to sanitize home. Kitchen cabinets are not commercial. Installer drove nails through the side of cabinets, smeared putty all over finished surfaces, cabinet trim fell off, scratches everywhere, no trim around dishwashers, no trim around laundry room cabinets, more issues than I can list. The amount of rework required to resolve ceiling integration, re-stain the woodwork,, and replace cabinets will require us to move out for a few weeks. The only reason we proceeded with the sale was because of the current field superintendent and sales person. By the way, we went thru 3 field superintendents during the build of the home. Needless to say, management and leadership during the build was lacking. ... More

The process started off easily, but then my house sat with no work being done for a month until right before closing. Then closing had to be pushed back twice. I’ve been in the house for a month and it’s still not done.

We closed on our new home on Halloween, 10/31/19, after doing a walk through a few days prior. Closing on Pulte's schedule has turned out to be a mistake. We were assured that all open items would be addressed expeditiously. Although a few issues have been taken care of, the majority has not. So we are apparently no longer a priority as Pulte constructs new homes around us. Our excitement about moving into a new community in a brand new home has been dampened by Pulte's lack of professionalism and apparent disinterest in making things right. We have learned a valuable lesson should we ever decide to build again - DO NOT CLOSE until everything is delivered as promised. ... More

List of punchlist items that were to be completed between the final walkthrough and closing were not completed and remain incomplete three months later. Inconsistent communication with agent and construction manager. Last minute delays and confusion was common. Good service from title company. Numerous warranty items need attention but cannot be submitted as you are only allowed one opportunity to request warranty work on construction items.

The issues started from almost the day we signed our contract and now 8 weeks since closing they still haven't fixed all the problems. I could go on and on but it's just not worth my time.

Bring your own Realtor, put all communications in writing during the building process and DO NOT CLOSE until all work is completed to your satisfaction. Even as disappointing as the Pulte experience was, Dan (the last minute appointed Supervisor) worked his tail off to full fill HIS idea of a quality experience. Thanks Dan!

No sense of urgency to resolve issues raised. Closing was delayed as a result. Walk through items never followed up on. When walking with the CM to close items, majority of items not compete and evident the CM was not following up to ensure complete. Pulte sales agent did not honor items in contract and threatened to go to litigation over a small issue. Rather than honoring purchase agreement, a credit was provided and I had to perform work after closing.

From beginning to now not even completed it is the worst experience and poorest quality home we have ever had

I have bought 3 new homes in the last 15 years and by far this was the worse experience ever. Promises were made to have me rate high but then weren’t even attempted to be kept. A signed contract by Pulte and I was redone removing all incentives less than a week before buying the house (huge red flag). The microwave was broken, made a load sound when turned on, was replaced by a used microwave which is missing parts. Very expensive home, quality of structural is good, but experience leaves a lot to be desired.

Trustworthiness is frequently surfacing due to how the Pulte Group responds to the homeowner once the property is turned over to the owner. This brief survey does not allow for specifics only general response(s). The longer that I own the home, the less Pulte is interested in my concerns, expectations or grievances. This is across the board from sales to repairs. Talking to other homeowners in my neighborhood, they have similar experiences also.

Pulte is a one way street to no and is completely out of there depth building in Las Campanas.

Painful from start to move-in.

Buyer Beware! Pulte does not deliver what they promise verbally or in writing.

Customer service needs a lot of improvement.

A lack of respect, attention to detail and quality of construction is less than substandard. Finishes were done poorly and now that weather is changing it is apparent this it is not an energy efficient home. The cold comes right through the windows. Poor quality at an extremely expensive cost.

Our Pulte home was rushed to be completed and it shows in the workmanship and detail. After several walk thru appointments and issues discussed, nothing was corrected prior to closing. It’s taken months of meetings, missed appointments, emails to even have companies come in to correct issues, and they end up making it worse. The homes are not well supervised or managed. Our house manager promised many things would be corrected, yet moved off to another division and will not return calls or emails regarding issues still remaining. Pulte markets custom high quality homes, but workmanship is poor. Our experience has been very disappointing and I do not recommend Pulte homes. ... More

You guys don't do anything and never keep your word

Move in date changed multiple times including a push to close by end of quarter. Many issues that got corners cut and still dealing with warranty to fix issues construction messed up

Poor communication, poor work quality, poor everything will not recommend or purchase anything from Pulte again

People who work for Pulte are not good at all professional. The work they did for my home is below par and if we ask why you did it like this they say we need to put service requests all the time. Even service requests we put a month ago no one responded yet..still waiting on fixes for all the substandard work They did.