Pulte Homes Reviews in Santa Fe, NM

What Santa Fe Homeowners Have to Say About Pulte Homes.

Read all 104 verified reviews from homeowners that built a new home with Pulte Homes in the Santa Fe area. Santa Fe homeowners have rated Pulte Homes an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.7 out of 5 stars in Santa Fe Area

104 Reviews in Santa Fe Area

Star Rating Breakdown

Ratings by Category

Overall 3.7

Quality 3.7

Trustworthiness 3.7

Value 3.9

Responsiveness 3.6

Pulte Homes in Santa Fe Area

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Customer Reviews

not recommending Pulte for sure

Donald P.
Verified HomeBuyer
August 31, 2023
Santa Fe, NM

You guys don't do anything and never keep your word

Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^AF

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Sub par

Anonymous
Verified HomeBuyer
August 12, 2020
Santa Fe, NM

Move in date changed multiple times including a push to close by end of quarter. Many issues that got corners cut and still dealing with warranty to fix issues construction messed up

Pulte Homes responded:
We are disappointed to hear that you have had a negative experience and are experiencing unresolved concerns. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com with your full name, address and contact information. ^AS

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Poor

Shawn K.
Verified HomeBuyer
May 28, 2020
Santa Fe, NM

Poor communication, poor work quality, poor everything will not recommend or purchase anything from Pulte again

Pulte Homes responded:
We are so disappointed that you experienced poor service every step of your home building journey. We would like to learn more so we can assist accordingly and would appreciate if you could email customersupport@pultegroup.com so our team can be in touch. Thank you. ^Abby

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - People who work for Pulte are not good at all professional.

Anil G.
Verified HomeBuyer
May 26, 2020
Santa Fe, NM

People who work for Pulte are not good at all professional. The work they did for my home is below par and if we ask why you did it like this they say we need to put service requests all the time. Even service requests we put a month ago no one responded yet..still waiting on fixes for all the substandard work They did.

Pulte Homes responded:
We are sorry to hear you are disappointed in your home and your experience working with our team. We would like to learn more about your experience so we can work with you to address your concerns. If you could please email customersupport@pultegroup.com so our team can be in touch we would appreciate it. Thank you. ^Abby

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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