Pulte Homes Reviews in Charlotte, NC

We had 2 salespersons. Male then female. The male sold us the home and was rather minsinformed about home options/upgrades and didn't seem to care. He just wanted us to sign the contract and move forward regardless of all the options we could choose. Some of which he either didn't know himself or didn't care to tell us. He was laid off and a female replaced him. She was better. Our first field supervisor was not very hands on nor responsive to get stuff done. He was laid off and replaced. Our replacement field manager was much better in terms of progress on the house. The "trades" they use are sloppy but overall we are pleased with our home. I feel it is a quality home but they could use some finer more attention to detail trades. The 3 star trustworthiness is due to their salesmans lack of knowledge and their first field manager (terribly nice guy) but inability to produce results and multiple lies about fixes that were supposed to have been finished. ... More

We had some issues in the beginning such as the punch list was not completed by the time we moved in. The person covering for our PM did not follow through except he removed all the tape where we had issues. We are still finding some of those issues now that we had marked to be fixed during our final walk through. Hopefully our warranty will cover it. A mouse was trapped inside the wall and died which started to smell but our PM was responsive and was able to recover the body and an empty water bottle. We wish construction workers were a little neater and took care of their trash better. This comment is not only for Pulte but all home builders. These workers need to remember they are building for others and trash and spillage should be taken care and picked up before putting up sheetrock. They are representing the builder and their don't care attitude reflects in the builder's ratings. Overall the experience with Pulte was good. We love our house. We just wished they had handled the punch list so we're still not dealing with the workers today in addressing them all. We could have also done without the mouse incident since it smelled and we had to continue spraying until the stench went away. ... More

Sales team was very helpful. Overall I think pulte needs to have flexibility in the upgrades as upgrades are super expensive and not competitive to what other builders are offering. For my purchase this time I went ahead with Pulte due to its reputation. However for future purchases, I will give a serious consideration to other builders are very flexible on upgrades.

Went thru a few site mgrs during the process. Had to repeat issues several times before corrective action was taken. However once they addressed the issue it was resolved satisfactorily.

I love my home and the area I’m in, I am a very understanding person but just need to get the little things taken care of in a more urgent manner.

I am enjoying with new home however the formation of landscape in backyard is very poor and didn’t farmed well. Other observations, some Of observations not fixed when identified through first and final walkthroughs

Concrete work in drive way and back side of house has already start Cracking in 1 month. Also carpet has nails at few places which heart in your feet.

The overall experience was nice. We still have a couple things needs to be fixed /updated and our closing day was 2 months ago.

Ensure ALL issues are closed and verified before Certificate of Occupancy AND your final closing as I have had a lot of issues getting follow up on items that were verbally discussed and NOT documented in the agreement.

The quality of the build was okay. Since we moved in, we have seen some area where the quality was not great. Issue have been handled promptly for the most part. The buying process was great.

It was a positive experience!

Yes, you get a brand new home; however, these homes are not custom built. You do get to choose some products, but pretty much everything is an upgrade which drives the price up. The men building these homes are hard working, but they are not craftsmen they are laborers.

Builder, sales and closing team are great. Home quality is good. Pulte home pricing is on high end when compared to other builders.

The workmanship of the home could've been better, some of the walls weren't straight, they had a curve in a few of the walls, the sheet rock was stood up instead of laying flat on the ground when the house was being built. So our closing date was delayed almost 2 weeks to fix the problem. And we asked for a tray ceiling in our dinner room but it wasn't built, they claim that they didn't hear us ask for tray ceilings, I was really upset about that, but we created something better instead, it looks good.

Overall a poor experience. The quality of work was average with many flaws still existing after closing.

Good house

Painting was not done properly don’t look like s as new house Stones on the fire place falling apart Electric outlets not working Concrete pavement infront of the house not done properly I was told at closing that pressure wash will be done and they would clean all the leaves accumulated in the back, it was never done I had to do it myself by spending $500

I feel the quality of my home is okay. I think it might be hard to keep an eye on all the building going on at one time. I’m used to custom home builders, Not tract home builders Unfortunately something gets lost in the wash.

The Builder was as professional as ypu can be every step of the way.

... but they've tremendous scope to improve on Mortgage and Insurance services.

I had issues with the sales department. One person specifically- then they changed me and I was with someone great. The house quality is great but some small issues after closing. The responsiveness during the building process and after have been great.

Great location. The townhome finished with my requested upgrades perfectly, and was “on time”. Since moving in, there have been fit and finish issues with the construction that need work (missing caulking in kitchen leading to bugs in the house). And the continued construction outside the house each morning at 7 limits any opportunity for sleep. I knew the latter though going into the purchase. Dimensions of the hallway/stairs make your furniture choices very limited. Something I didn’t consider pre purchase. Otherwise a great place. I receive many compliments on how nice the place is. Looks great from the outside, and neighbors are quiet. I’m happy with the purchase given the location and what the townhome has to offer, but it falls short from a solid 4 or 5 stars because of initial build issues, noise from construction, and narrow hallways ... More

We had personality issues Pulte Mortgage and had to surrender the closing cost incentive to get outside financing. When we attempted to speak to a manager about the issues with our loan counselor we never heard back from the manager but we did get a nasty call from the loan officer. Also, we have several warranty issues to claim but there most egregious and frustrating we didn’t notice on the walk through with the lights on. Every single seam in the drywall on the walls and ceilings is visible in the natural light. Every wall and ceiling in the entire home has seams showing. Now that we’ve paid thousands for a painter prior to move-in we either have to live with it or pay thousands more to repaint the home after a warranty claim ... More

You really have to stay on top of workmanship. Paint job was sloppy. I really don't understand why builders use flat paint on wall as very hard to clean. I did have a few issues that were taken care of promptly after I moved in. Otherwise a few things that were not addressed so guess now have to wait before one year warranty is up to get addressed. Otherwise for a first time home buyer I love my home.

House still have very high humidity because of poor paint, and constructions. Very low quality sprinkler heads. Stones that they installed is not up to the expectations. Granite's are not sealed at all. Light switches in wrong places in the room. cheap plants for this luxury neighborhood homes, poor land grading, never cleaned the yard after roof installs and having lots of nails in the yard, crown molding joints are visible. Low end HVAC units and the A/C failed within a week. Very bad experience with closing. The management don't want to work with us during the Covid19 issue. Warranty team is doing great job and they are taking care of the issues quickly. These houses supposed to be like John Weiland quality. My daugter bought a home from Lennar at low end and she didn't see any issues with the construction. ... More