Pulte Homes Reviews in Charlotte, NC

Great experience, great support from field manager Chris and Sales Cam. Also great service from Pulte mortgage team.

I enjoyed working with everybody from the mortgage department to the sales department. Very friendly and kept their word.

Trustworthy , good quality, interior design, building material

When purchasing a home it can be stressful and emotionally taxing. Pulte Homes’ process made it easy with their streamlined approach and effective tools and communication.

Unbelievable team. Willing to help with any and all issues throughout the entire process of the home buying experience

I was a first time home buyer Pulte made the process so smooth and easy for my wife and I

Steven has been great but other than Steven this is been a not very good experience for a house we spent almost a $1,000,000 on. We had a water issue the first night we moved in and flooded our basement bedroom over 5 weeks ago. We still do not have padding and carpet on the floor and nobody is responding to our please for fixing this. Steven is trying but he’s not getting very far either. There’s other issues in our downstairs kitchenette with paint on the cabinets and we asked this to be resolved over a month ago - and still nothing - crickets!! I understand times are trying with COVID but for the money spent not very happy at the moment!! ... More

Sales rep was not pushy and went the extra mile to help us get what we needed

Pulte provided regular and accurate updates on the progress of our home. All meetings were on time with no delays.

Overall I was pleased with the home buying experience. The construction manager was very responsive to addressing issues.

For additional lot payments of $17,000 for an end unit and $23,000 for the lot premium, all that bought was a dining room window and side brick facade that does not align with the front brick facade. Usually an end unit has some bit of property on the side and back. I understood before making my deposit that abutting the fence would affect the size of the deck, but I did not expect the entire back lot to become a quarry due to the English basement foundation or the end unit to have absolutely no side lot. I specifically asked the sales agent about the lot because of my son’s dog and understood that some property would convey, but I should not fence it if I wanted the HOA to maintain it. I’m also surprised Pulte markets and prides itself as a quality builder with high standards and would skimp on two rows of bricks for a $500,000+ property. This is very obvious when standing at the corner of the property and looks like Pulte is trying to increase its profit by skimping on brick. Brick facades on the less expensive Teravista model align, so why not on the highest priced model in the Central Point development, Devereaux? I will not recommend Pulte’s attention to detail in masonry for the brick facade and end unit upcharge assessed to the buyer. The kitchen island placement does not conform to NKBA standards of 36” - 48” space between perimeter counters and the island. It was 63” from the perimeter. I expect a national builder like Pulte would conform to NKBA standards in all of its models, considering its promotions for kitchen innovations and kitchen throw-down competitions. I cannot recommend Pulte’s kitchen layouts because they are inconsistent between models, despite what it markets online for kitchen design and in its own interior photos for the Devereaux model in Charlotte. I have hired a private contractor to move the island for more efficiency. Even more of a surprise after settlement, there are NO - NO- towel racks included in ANY of the 4.5 bathrooms for a house that costs over $500,000!! I'm lucky that Pulte provided toilet paper holders for the 4 1/2 baths - woo hoo! - but is too cheap to buy towel bars and towel rings for each of the bathrooms. I contacted the customer care manager, Chris R., and this is what he said, "Our offerings such as towel bars and rings change from community to community. This is something that is decided upon by upper management and filtered down to the construction team and respective vendors. It more (sic) loosely based on the limited selection of styles and colors that we could offer in a production environment compared to all the differing styles and colors available in the marketplace.” That's a bunch of BS, because the design center offers upgrades on bathroom fixtures for the sinks and could've easily offered matching towel bars for the customer to purchase, since greed and profit appear to be the primary motivation for sales. If Pulte shortchanges the buyer on towel racks at Central Point, I wonder what other corners were cut during construction despite meeting code. This is the sixth home I have purchased in my lifetime, and this is the worst experience of any of them. I’ve been informing friends across the US to avoid Pulte and posted most of this on Yelp.com as well. The name should be spelled P-U-lte. ... More

Not a very good experience, Major issues upon move in day including mechanical and plumbing.

Great builder. Impressed with the quality of the home as well as their responsiveness to punch list issues. If I ever have to buy another home (which I hope I don't), I undoubtedly would look for another Pulte build. They have exceeded my expectations.

Already sent emails on this

I recommend you consider making garage 4-6 feet wider

Employees were a pleasure to work with, and very helpful. Some minor cosmetic workmanship issues, but overall I would recommend Pulte.

An experienced, reliable builder who offers a huge variety of models plus options and choices. And, last but not least, unique locations and communities.

Great job has been done.

Partially shoddy craftsmanship. Cheap materials. Misinformed by salesperson.

While watching the building experience was enjoyable the continual issues we continue to have has not been. There has been a lot of pointing the finger when is comes to the repairs that need to be done. Most of which were addressed prior to closing. We have major drainage issues and I’ve reported this numerous times along with pictures and nothing has been resolved. Actually I’m getting ready to email Joy again. Not satisfied!

Several changes made without notifying me

The buying process, NOT SO GOOD ( Lance) lack of information on optional and details. Did not provide all options which changed our buying process and the things we WANTED to select. Mike on the other hands as the saving Grace to keeping us in the house. He’s one of the best representatives we’ve ever worked with. He top notch and knows his craft. He’s the type of people you want managing ALL YOU BUILDS!!

We are the new homeowner from Pulte, just moved into new home since August 18th for 3 days but with many surprised issues. Irrigation system has been set up wrong initially by Loving group who is hired by Pulte which caused $1200 plus water bill for 1-2 months and Pulte told us this is not their responsibility; Important warranty registration information was not shared during closing so we missed good benefits for extended warranty. Cabinets have scratches, lawns are damaged by community truck, we are told these are all not covered by Pulte warranty. We feel quality of home is not good and customer service is really disappointed. ... More

We had 2 salespersons. Male then female. The male sold us the home and was rather minsinformed about home options/upgrades and didn't seem to care. He just wanted us to sign the contract and move forward regardless of all the options we could choose. Some of which he either didn't know himself or didn't care to tell us. He was laid off and a female replaced him. She was better. Our first field supervisor was not very hands on nor responsive to get stuff done. He was laid off and replaced. Our replacement field manager was much better in terms of progress on the house. The "trades" they use are sloppy but overall we are pleased with our home. I feel it is a quality home but they could use some finer more attention to detail trades. The 3 star trustworthiness is due to their salesmans lack of knowledge and their first field manager (terribly nice guy) but inability to produce results and multiple lies about fixes that were supposed to have been finished. ... More

We had some issues in the beginning such as the punch list was not completed by the time we moved in. The person covering for our PM did not follow through except he removed all the tape where we had issues. We are still finding some of those issues now that we had marked to be fixed during our final walk through. Hopefully our warranty will cover it. A mouse was trapped inside the wall and died which started to smell but our PM was responsive and was able to recover the body and an empty water bottle. We wish construction workers were a little neater and took care of their trash better. This comment is not only for Pulte but all home builders. These workers need to remember they are building for others and trash and spillage should be taken care and picked up before putting up sheetrock. They are representing the builder and their don't care attitude reflects in the builder's ratings. Overall the experience with Pulte was good. We love our house. We just wished they had handled the punch list so we're still not dealing with the workers today in addressing them all. We could have also done without the mouse incident since it smelled and we had to continue spraying until the stench went away. ... More