Pulte Homes Reviews in Myrtle Beach, SC

Our Sales person was awesome, she guided us perfectly through the beginning process. Our Building supervisor was also an awesome person, fun to talk to, but he didn't do what he had promised us , which left us no choice to see help from other management. The end result was good,...it just could have been a little smoother.

After making a deposit, we waited months for our home to begin construction. We paid for an unfinished garage. However, the sheet rock, tape and mud were a mess and required a professional to smooth out the wall and make them paintable. All of this was added expenses that could've been avoided.

Overall the project manager does his best to resolve building issues and he is very responsive to our concerns. The subcontractors need more attention to resolve and detail.

Check rooms before closing; we had one room with no electrical outlets

Pulte sales team is top notch and design center is well organized and easy to pick out things. The design and some of the craftsmanship is well done. The finish needs some work. Spackling, Nail pops, lines in ceiling, spaces in flooring Give the home an unfinished look. I’ve had a difficult time scheduling to fix some of these items. As a professional I expect E-mails at least be answered within 48 to 72 hours. You get a generalized email (automated) but nothing of a dressing concerns or scheduling to fix concerns.My best advice would be is to not close until everything in your house is fixed and to your liking. Do not believe that they will come out within the first 30 days and fix any items that need to be corrected. We are over the 30 days and I’m still waiting for a scheduling date. I also felt rushed the day of closing because they were still working on my home and expecting me to close same day. ... More

Everyone has been very nice and Daniel has always been helpful and has responded to our questions and issues in a timely manner. Our complaints are with the quality of finish work and painting that leave a lot to be desired. We know everyone is busy and on time schedules but this is the last home we planned to buy and really didn't want "projects" when it was "move-in ready", plus we invested a lot of money to buy the home! Dealing with paperwork online (with people in Colorado) was confusing for us... we are not up with modern technology and we were often very frustrated with the process. We love the location and our neighbors and wish we didn't have issues with what has been mentioned. ... More

Very nice home floor plans & options/interior selections, great structural framing, but poor finish work: you can see drywall seams, dings/gouges in door trim, poor paint coverage on trim (can see nail holes). Won’t do it right the first time, but can do it under warranty after you move in (maybe?)!

They cheap out on good Materials. Like paint , siding , concrete driveways crack ,and the sod they use is terrible

We closed escrow on 5/10 and have not yet moved in (today is 7/11). In the 8 weeks of availability for the walk thru items to be completed, they are not. This is not an impressive way to build trust with customers. We are less than impressed.

Need to be on top of the work all the time, the workers don't care for peoples homes and how much u spend to make it nice , the paint is bad, I can go on . Keep ur eyes open.

too many workmanship issues with promises to be repair under the warranty period.

After close is still an issue.

Was extremely excited about purchasing this new home from Pulte. the Sales representative (Tom) demonstrated to be very fair, honest and upfront about this purchase and assisted me in making great selections / upgrades. The onsite finance representative in my opinion was not attentive with my paperwork and failed to return phone calls. When it was time for me to choose the options AFTER I signed a contract the Design team member demonstrated poor customer service, I felt rushed during the limited time frame allotted, several options that I preferred just two days before our scheduled meeting was then advised specific options / selections were NOW discontinued. The limited color selections desired were not available, such as a grey color carpet selection was not available only through an upgrade. This practice compels buyer to spend more money. I choose not to select items such as gutters, garage door openers, kitchen backsplash to be included for various reasons. Was disappointed when the design team member failed to inform me that on the day of our appointment a third party vendor was present to offer for sale additional options for the home. I utilized the Pulte Mortgage option (Colorado) extremely happy with Ari during the entire process. From our initial recorded conversation he always demonstrated to be professional, always available and was prompt in retuning calls or explaining the task at hand. My initial case manager was useless (Kim) and after a month with no response I was informed she no longer worked for Pulte. So for over one month my loan application was not being addressed. Was then assigned April to assist and was very disappointed with her in fact after she provided me with mis information I had to escalate my concerns to someone else and only then was my concerns being addressed. Subsequent to shopping for the best rate I decided to use Pulte Mortgage due to the incentive that was being offered. I was assigned John as the field construction manager and felt he was responsive to my concerns, provided relevant information and exhibited his experience and willingness to ensure the buyer was satisfied within his control. I MUST take the opportunity to express my dissatisfactory especially towards the "drywall" contractors, and "painters" hired by Pulte to perform in my view sub standard and poor craftsmanship work. The amount of money buyers spend on these houses, in my view, should never be subjected to using inexperienced, incompetent trade workers. I can only point blame on PULTE as they hire these vendors and continue to use them hoping the buyer ignores the poor craftsmanship work performed. I am NOT the only buyer with this sentiment. I also don't think its fair on the project managers who desperately try their best to provide a great finished product and prior to closing and beyond their compelled to repeatedly summon the contractors to redo their work. Since I was available I watched this entire process from start to finish some things in my opinion could have been avoided if the Builder (Pulte) would utilize more proficient and experienced contractors and subcontractors. I want to thank those who made every effort to provide the best product while at the same time appeared to be restrained by corporate greed. ... More

I was told this was the best built home in my area. I was disappointed with workmanship not up to the level I expected.

Best to be on site and monitor their progress personally and question why sometimes there was a lack of progress causing delays to occur that could of and should have been prevented if a timeline check list had been to monitor what critical paths have to be followed to remain on track to the completion date that was established when the project started.

As homebuyers we looked at many homes built by various builders. We choose Pulte because the quality shown in the models homes was beautiful. Our sales person promised the same quality to be in our new home. Pulte fell short. They build homes very fast and the quality and workmanship is not there. Our home was not perfect and beautiful the day of closing, in fact that day the drywall trimmers and painters were still trying to fix issues from the walk thru. Pulte does not have quality professional drywall trim and painters. Their work is terrible from ceilings bubbling and repaired numerous times, excessive spackel left on trim, to paint drips, to unpainted areas, to paint on hardwood floors. Throughout the home there are other issues, some which wouldn’t have happened if supervision and attention to detail was there. The lack of quality is upsetting to say the least. As buyers you did expect a punch list of minor issues at closing and if that was all we had it would be fine. That is not the case for our home. New home buyer please be cautious. The beautiful model home you see is not always the home you see when you open your front door for the first time. We wish ours was, it would eliminated our frustration and stress as Pulte workers try to make it as beautiful as a model home weeks later. ... More

Our home is located in Eagle Run, Calabash, NC. To obtain warranty service someone must be home. This makes it difficult for us to obtain warranty services. We installed a lock box and are willing to let service people enter the home. Post closing we have noticed several areas of shoddy workmanship. We are fixing them ourselves.

We had a very positive experience with our Sales Representative, Danielle, but the Construction Manager was a poor communicator, and subsequently, as we have discovered later, and poor manager. (He is no longer employed at Pulte) We purchased a quick move in that was at the interior trim stage, and we were out of town buyers, and thus could not keep tabs on construction process. We have had difficulty with followup on service requests, using their required, touted, on-line problem reporting process. Pulte has a wonderful process, on paper, but the actual execution and chain of responsibility is sorely lacking. ... More

Main issues with our home is details mainly but not limited to painting. These issues were brought up prior to closing, closing was July 14, and it is August 31st and the issues are still not resolved. Our side yard is still wet every day and that leak is still there and we can not get help to resolve this issue.

I paid for upgrade paint and doesn’t cover. . And painters didn’t give another coat. I was told paint company having problems with the color I chose. Supervisor wouldn’t let me change color since painters have to come back. So I’m stuck with paint that doesn’t cover.

I like the neighborhood and the neighbors, but the home value is only about average.

The buying process was smooth. I was expecting a higher grade of materials and appliances. Craftsmanship was lacking in the overall build. Areas that needed touch up are being addressed, but still not complete. We do like the neighborhood and the style of home is just right for us.

They rushed to close, several things weren’t done correctly. Mainly poor finishes, now we have to wait for them to come back and address issues 2 months after closing on the house.

We had problems from when rugs were installed and they tired to cover up the problem only to fined out the first time I vacuumed they put fibers in a hole in my rug which the vacuum sucked them up now have a hole which they can’t seem to give us a solution to. Very disappointed with new home and no one is helping with

Pulte homes are nice homes but leave a lot to be desired. Sub contractors are sloppy and problems are not corrected prior to settlement. Project manager was not responsive to problems.