Pulte Homes Reviews in Myrtle Beach, NC

We closed escrow on 5/10 and have not yet moved in (today is 7/11). In the 8 weeks of availability for the walk thru items to be completed, they are not. This is not an impressive way to build trust with customers. We are less than impressed.

Need to be on top of the work all the time, the workers don't care for peoples homes and how much u spend to make it nice , the paint is bad, I can go on . Keep ur eyes open.

After close is still an issue.

Best to be on site and monitor their progress personally and question why sometimes there was a lack of progress causing delays to occur that could of and should have been prevented if a timeline check list had been to monitor what critical paths have to be followed to remain on track to the completion date that was established when the project started.

As homebuyers we looked at many homes built by various builders. We choose Pulte because the quality shown in the models homes was beautiful. Our sales person promised the same quality to be in our new home. Pulte fell short. They build homes very fast and the quality and workmanship is not there. Our home was not perfect and beautiful the day of closing, in fact that day the drywall trimmers and painters were still trying to fix issues from the walk thru. Pulte does not have quality professional drywall trim and painters. Their work is terrible from ceilings bubbling and repaired numerous times, excessive spackel left on trim, to paint drips, to unpainted areas, to paint on hardwood floors. Throughout the home there are other issues, some which wouldn’t have happened if supervision and attention to detail was there. The lack of quality is upsetting to say the least. As buyers you did expect a punch list of minor issues at closing and if that was all we had it would be fine. That is not the case for our home. New home buyer please be cautious. The beautiful model home you see is not always the home you see when you open your front door for the first time. We wish ours was, it would eliminated our frustration and stress as Pulte workers try to make it as beautiful as a model home weeks later. ... More

I was told this was the best built home in my area. I was disappointed with workmanship not up to the level I expected.

Was extremely excited about purchasing this new home from Pulte. the Sales representative (Tom) demonstrated to be very fair, honest and upfront about this purchase and assisted me in making great selections / upgrades. The onsite finance representative in my opinion was not attentive with my paperwork and failed to return phone calls. When it was time for me to choose the options AFTER I signed a contract the Design team member demonstrated poor customer service, I felt rushed during the limited time frame allotted, several options that I preferred just two days before our scheduled meeting was then advised specific options / selections were NOW discontinued. The limited color selections desired were not available, such as a grey color carpet selection was not available only through an upgrade. This practice compels buyer to spend more money. I choose not to select items such as gutters, garage door openers, kitchen backsplash to be included for various reasons. Was disappointed when the design team member failed to inform me that on the day of our appointment a third party vendor was present to offer for sale additional options for the home. I utilized the Pulte Mortgage option (Colorado) extremely happy with Ari during the entire process. From our initial recorded conversation he always demonstrated to be professional, always available and was prompt in retuning calls or explaining the task at hand. My initial case manager was useless (Kim) and after a month with no response I was informed she no longer worked for Pulte. So for over one month my loan application was not being addressed. Was then assigned April to assist and was very disappointed with her in fact after she provided me with mis information I had to escalate my concerns to someone else and only then was my concerns being addressed. Subsequent to shopping for the best rate I decided to use Pulte Mortgage due to the incentive that was being offered. I was assigned John as the field construction manager and felt he was responsive to my concerns, provided relevant information and exhibited his experience and willingness to ensure the buyer was satisfied within his control. I MUST take the opportunity to express my dissatisfactory especially towards the "drywall" contractors, and "painters" hired by Pulte to perform in my view sub standard and poor craftsmanship work. The amount of money buyers spend on these houses, in my view, should never be subjected to using inexperienced, incompetent trade workers. I can only point blame on PULTE as they hire these vendors and continue to use them hoping the buyer ignores the poor craftsmanship work performed. I am NOT the only buyer with this sentiment. I also don't think its fair on the project managers who desperately try their best to provide a great finished product and prior to closing and beyond their compelled to repeatedly summon the contractors to redo their work. Since I was available I watched this entire process from start to finish some things in my opinion could have been avoided if the Builder (Pulte) would utilize more proficient and experienced contractors and subcontractors. I want to thank those who made every effort to provide the best product while at the same time appeared to be restrained by corporate greed. ... More

I like the neighborhood and the neighbors, but the home value is only about average.

Our home is located in Eagle Run, Calabash, NC. To obtain warranty service someone must be home. This makes it difficult for us to obtain warranty services. We installed a lock box and are willing to let service people enter the home. Post closing we have noticed several areas of shoddy workmanship. We are fixing them ourselves.

We had a very positive experience with our Sales Representative, Danielle, but the Construction Manager was a poor communicator, and subsequently, as we have discovered later, and poor manager. (He is no longer employed at Pulte) We purchased a quick move in that was at the interior trim stage, and we were out of town buyers, and thus could not keep tabs on construction process. We have had difficulty with followup on service requests, using their required, touted, on-line problem reporting process. Pulte has a wonderful process, on paper, but the actual execution and chain of responsibility is sorely lacking. ... More

The buying process was smooth. I was expecting a higher grade of materials and appliances. Craftsmanship was lacking in the overall build. Areas that needed touch up are being addressed, but still not complete. We do like the neighborhood and the style of home is just right for us.

They rushed to close, several things weren’t done correctly. Mainly poor finishes, now we have to wait for them to come back and address issues 2 months after closing on the house.

Our general contractor was great on trying to get things done with the backlog of materials being done, but some of the trades were not as quality in their work ethics as they should have been. Trying to get issues (minor or major) resolved has been challenging once you go to settlement.

We had problems from when rugs were installed and they tired to cover up the problem only to fined out the first time I vacuumed they put fibers in a hole in my rug which the vacuum sucked them up now have a hole which they can’t seem to give us a solution to. Very disappointed with new home and no one is helping with

Good floor plan in the home we purchased.

Main issues with our home is details mainly but not limited to painting. These issues were brought up prior to closing, closing was July 14, and it is August 31st and the issues are still not resolved. Our side yard is still wet every day and that leak is still there and we can not get help to resolve this issue.

I paid for upgrade paint and doesn’t cover. . And painters didn’t give another coat. I was told paint company having problems with the color I chose. Supervisor wouldn’t let me change color since painters have to come back. So I’m stuck with paint that doesn’t cover.

Project manager was great until we left his review. After we gave him a good review, he has never returned our calls. We had broken screens we wanted replaced and deep scratches in our cabinets. Loud music all day from the workers, working and banging til way after dark.(10:30pm)Garbage all over from subcontractors even in ponds.There is no maintaining of roads due to construction debris. Most important there are no weather heads on the intake of the furnace inlet on the roof on any of the houses including ours.

Quite an eye opening experience overall. If we go back to our “walk thru” - we find marks on my driveway. I was told I could have a piece of concrete replaced OR I could choose gutters - one or the other. First - gutters were never offered to me when “building” things for my home. And things that I said I would absolutely want for my home - I find out after close that I am unable to get like other neighbors have. I have been told many times by Carolina Shores that our house was “too big” for the small size property that we have thus having easement issues. Also another huge thing was where my irrigation was place - AT THE STREET! Therefore I am watering the common area and the street. I asked to have it moved and I was told no - they could only “shut down” that area if I felt it was an issue. No - that is NOT the “only” thing that could be done - you could move it to where it should be - WATERING MY PROPERTY - NOT the common area or street. After being here 2 months, I was sitting on the kitchen floor and noticed a chip out of the flooring that no one would have seen just walking thru our final walk thru. I asked about it and was told “nothing could be done after we closed”. But remember to tell your future buyers that they have a 1 yr warranty by Pulte. (Ya right) I could go on but I think I have made my point. Would not recommend a builder who claims they care so much for the buyers needs and turns out families in our plan are just another $ figure for Pulte. ... More

My story is too long to tell about the finance division, but I felt like I was watching a version of The Kindergarten Keystone Cops! Sooo inexperienced and deceptive. I reported them to several government agencies for their shady business actions. Sales agent Cynthia was great, but “left out” important information about the homes structure elements and use of the amenities. The Construction manager Ryan was awesome. He pulled everything together for us so we went through with the purchase. I have yet to find a problem other than a few dead azaleas.

I would not recommend Pulte to friends or family

Check around with other Pulte buyers before you buy a Pulte home

We are so frustrated with Pulte. We have leaking doors, an upgraded electrical package that was installed incorrectly, missing fixtures, a beautiful but faulty sliding glass door that needs repair, sticky paint, a leaking shower and the list goes on and on. Communication is terrible. I receive work orders for things to be repaired and then no one shows up. None of these issues have been addressed and we have been in the house for over a month. If you buy from Pulte be prepared for a long list of issues and top dollar for shotty work. It’s no wonder they have pending lawsuits.

The employees of Pulte and some of the people Pulte hires as subcontractors have been very disrespectful to me.

Don't take their word for promises, they don't follow through!!!!