Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

We had overall positive experience with our home buying. We had many minor issues with workmanship and paint quality but many were addressed and we are still waiting to get resolution on some.

Great hhhhh hhhhh hhhhh hhh hhhh

I find very helpful in supporting after closing

Our Construction Manager , Jon was a great ambassador for Pulte. …Cory as well. Workmanship was very disappointing for this price point

Quality homes with excellent floor plans. I am very happy so far with their communication especially from Pulte mortgage team. Thank You

Communication wasn’t the greatest would prefer that constructions managers have a work issued cell phone. Overall end product we are very satisfied with.

Pulte has a streamlined process of home buying and construction process. and is a one-stop shop for home buying and mortgage application. Quality of materials and workmanship can be bumped up a few notches

Check the progress and frequently view during build cycle.

I wouldn't buy their house if I were to live in it. For rental it's ok.

Excellent experience! Professional sale Tracey who is very responsive even when she moved to a different community. She still answer my questions during her vacations! Project manager Greg is super helpful and professional too. He has been very patience with all my questions and taking care of all the issues we brought up. His work is beyond my expectations. I will definitely recommend Pulte to my friends.

Very bad closing experience with Pulte Mortgage. There are issues with water staying in front of the house and some other issues internally.

We enjoyed working with Sarah at Stonecreek from the beginning and Our building manager was equally as great all the way to closing. Pulte mortgage was super easy and quick.

The Pulte Team from start to finish were all extremely professional, helpful, and friendly and were always prompt to address any questions. Wonderful team to work with!

Absolutely loving my new home

They exceeded my expectations, appreciate the attention paid to detail and making the overall experience positive. Love my new home so far!

Yes we are happy

Our family had a good experience working and building with Pulte

Very good communication throughout the whole building process. Issues after inspections were attended fast. We are living in the house now for 1 month and everything is great so far.

It took a while to get started but once we did the purchase part was fairly simple. We did have major concerns regarding our lot and the final look of it. Transparency was a huge issue. We were offended by someone from Pulte while trying to resolve the issue and ended up going to the city for help. Our sales contact was relocated after we bought and introduced us to her replacement. However, we had a single email from him and when we asked to meet he couldn't arrange a meeting as he too was moved! Our FM, Chris, was very easy to work with and cooperative. He helped us in every way he could throughout the build. He delivered a complete product as we expected at closing. We would certainly recommend him. AFTER closing we found a couple of things that were not right and not attributabke to our FM but rather to "PULTE design requirements". Our cafe light was not centered and we had to seal our own grout! We are senior citizens and did not expect to have to do this! We are very disappointed with the layout of the kitchen. It is a poor design and not what we expected or were shown by the design center. Because we have a corner lot, and paid an additional fee for it, we were told we would have some extra landscaping there but there is none. We don't really care about not having it but why were we told we would have it? Our mortgage contacts were excellent, helpful, always responsive and a pleasure to work with. We believe a buyer should walk the lot as it will be and it should not change without the buyer being made aware of it. Buyers should not be given a diagram of what their kitchen will look like and then, when it goes in, be told that the diagram really wasn't how it would look. As beautiful as our home is, (thanks to our FM) and given that we do have wonderful neighbors, it was a painful process to get through and we are not certain we would choose to buy again. We know things were held up due to pandemic and certainly understood that, but definitely feel these other concerns could have been avoided. ... More

It has been a month and my temporary microwave is not yet replaced by the proper one. The temporary microwave was installed to get the certificate of occupancy so that they can keep the closing date and not postpone the closing date. I was told it will be done in 10 days, but even after 1 month, the proper microwave is not installed.

I'd say Pulte is good but not great. It's like eating fast food. Some of it might taste good, but it's far from eating at a nice restaurant. It's just a matter of how many hairs you find in your food.

While the initial process was fantastic- we were soon shifted to another sales agent and a CM who was very unresponsive to our requests and issues at the beginning. I had to go above their heads multiple times to try and get things accomplished- This company will NOT share anyone above them with you- so you have to investigate yourself. While our home is beautiful, there are so many small things that really added up. We never really felt like anyone cared much for our concerns til I made a much bigger deal of them than I should have needed to. It is very disheartening to spend that kind of money on a home, only to be met with consistent "no's" unless I supremely pushed. The lack of attention to detail is glaring and can be seen in so many spots in our home. I get they arent custom, but that does not mean that you should take shortcuts to save a buck or a moment. Its obnoxious how many items we needed to clean up after them on, fix after market, and beg them not to do during the process. ... More

Love the plan and the neighborhood, but beware - they were not great on correcting issues. We’ve built multiple times but this is the first time we’ve ever had a builder admit that something was constructed incorrectly and then ask us if we would rather correct it ourselves. About half of the issues they just never fixed, and getting an escalation contact was next to impossible.

Ask questions and get everything in writing. Don't assume you are getting all the information or resources you need. Lots of checks needed which can be overwhelming so use the project manager as a resource to help you- they are knowledgeable and do want you to have a good home.

Top to bottom I had the best experience working with Pulte. From selecting the lot, to each state of the build, and then the final walkthrough and closing was simple and they made sure ally concerns were looked at and addressed before we got the keys.