Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

Pulte is not maintaining the quality anymore. They are just in a hurry to close no matter whether the house is complete or not. Once closing is done, you have to chase the builder or raise the tickets to fix the issues.

We have several issues mainly related to design and architecture ranging from unreachable switches to rain water getting into the house from exterior door. Can’t even open the back door of suv while parked in the garage. The plumbing clean outs are installed in the master closet!!!!! The namesake laundry room is designed poorly. I could go on…..

When purchasing a Pulte Home it is imperative that you have the home inspected by an independent home inspector at least 20 days prior to closing. Please do not underestimate how important this step is.

The good - Attentive and cooperative Sales team, decent project and construction managers, excellent team in lending department. The Bad - Really poor quality construction and craftsmanship. Too many issues with the house. Pulte outsources most of the construction to 3rd parties and they do a terrible job. Home inspector caught a lot of serious problems. You will notice cracks, crooked panes, windows, electrical outlets after moving in. Cabinet doors and drawers were not aligned. Cracks on crown moldings, glitchy windows, very poor finishing, uneven surfaces, weird floor cracking sounds, uneven heating through the house etc. Highly overpriced homes for the quality offered. ... More

Not responding for issues reported

This is our dream home, however there were many issues with house. It took over 2 months for our house to start construction and when it started it went down. First they laid the wrong foundation. We were supposed to get a raised slab and we didn’t. When we questioned it, it took some time to figure it out. So while that was happening our wood for framing sat in the rain and got mold on it. So after our house was framed we had to have a mold treatment, which we had to ask for. While all this was happening we had a horrible experience with the sales manager in the area. He flat out told us he didn’t care if we wrote a bad review or if we pulled our mortgage from Pulte. He said he didn’t care if our realtor never used Pulte again. He offered to buy our house back multiple time because he knew he could sell it for a lot more. We never had dealt with a more arrogant person in our lives. When we went above his head just to tell them the lack of professionalism, they didn’t seem to care. Pulte doesn’t seem care who is representing them. We have lived here over 90 days and we still are waiting for blue tape walkthrough stuff to be finished. While I know we are in better shape than my neighbors, it’s just frustrating. If you are looking to have a home build, just an FYI if they are building a hero home your house will take a back seat to it. ... More

First day moving into a new home we found out HVAC system was turned off due to bad circuit breaker and this is during peak winter. Also found door bell does not work. This is bad I did not expect this from Pulte builders. I dont know what else I will find out more in the future. I think quality of materials worsened.

We had a terrible time fighting with Pulte about weather proofing issues before windows were put in. The house was filthy when we moved in, and I’m tired of fighting to have things corrected that weren’t done correctly the first time.

Low quality materials and not with the current market materials. Price to Build is not great.

Issues are not addressed in a timely manner. Quality of construction is so poor.

We purchased a new townhome built by Pulte Homes in Apex, NC, and unfortunately, our experience has been below expectations. The overall workmanship feels rushed and sloppy — issues we pointed out before closing were either covered up or cosmetically “fixed,” not properly addressed. After closing, getting anything resolved was an uphill battle. The sales and project management teams became unresponsive, and the warranty team hasn’t been much better. The materials used seem subpar: paint quality is poor, floors squeak everywhere, and you can feel the whole building shake when someone walks up the stairs. These are not things you expect in a new-build home at this price point. The lack of accountability and follow‑through after the sale is especially disappointing. Overall, I would rate Pulte’s workmanship and post‑sales service as below average. I wouldn’t strongly recommend them to others, especially if you value attention to detail and responsive customer care. ... More

Overall, it is not worth to buy the home - house was not ready but pushed to close - after move in, noticed the quality of workmanship and materials are poor - found repair issues more than I expected - the warranty team responses the repair request quick but some vendors are not doing the repair good.

The location was very desirable, but the Quality was not. Expectations for a nearly $400K unit were simply NOT met. The upgrades which were nearly $50K, were done with very little attention to Quality. My expectations for a new build were similar to purchasing a new car, yet this Pulte Townhome offered very little of that. Poor quality was evident in the painting, caulking, trim work. The construction process left the carpet full of construction dirt, despite the claim that it was "deep cleaned". Simple items such as insuring the windows were cleaned, were not completed. I'm now forced to work though Pulte's Warrenty team, for items that should of been addressed prior to completing the unit. In short, very disappointed with the quality, from one of the country's largest builders. ... More

One word to say about pulte is “Worst”. Right from the beginning of home contract signing nothing went according to the plan. Delivery date got pushed 4 times without any prior notice. I was literally homeless for almost 23 days staying in hotels and friends place due to Pultes last minute date push. No compensation was provided with all these issues. More over after moving in, house is sub par. Floors are with paint stains, my master bathroom was completed after a month of move in. Still open issues yet to be addressed by service team. As soon as we raise a service ticket, first response would be it is as per spec and no issues with the installation. Is Pulte thinking that we are that dumb that we do not know anything and we take whatever they say? Classic example: my dishwasher was not draining after I move in, raised a ticket, got an appointment fixed, on the appointment day customer service person called and told me that they cannot make it today as they are waiting for spares, Really? Without visiting and checking how they decide that they need to change something to make it work. The above is one in many, better please avoid pulte if you can. ... More

Pulte handed over to several vendors for construction. Many individuals are freshets and don’t know basics. They simply experiment on Home. While pulte boast building energy efficient homes, they provided single switch for entire exterior configuration of lights. Engineer don’t want to correct any thing in Rutherford,Fuquay Varina

Construction manager and warranty department do not respond to issues

Quality of workmen ship and materials used were not even up-to the mark. Construction managers had no control on the contractors. They just do things on their own. I would say, they deployed some freshers to do the job and they did what they can do. Most of the items in the house had issues. They tried masking these up during the walkthrough. Upon using these items on a daily basis we started seeing issues. When reached out to warranty team, they came back saying that the damage could have happened because of the usage which doesn’t make any sense. No one cares about the issues and they ask us to wait for 11 month window to fix issues. Cracked caulking, drywall cracks, nail pops, and cracked grout lines, floor squeaks are covered under the one year warranty, but only once will this be addressed, per the warranty manual. Overall very unhappy experience. ... More

Need improvement in Build Quality & Serving customer needs. Help customers after purchase agreement.

The quality of all the materials feel very cheap and the work looks like it was rushed. For the price paid I definitely expected at least a bit more quality in regards to carpets, vinyl sheets in bathrooms and flooring.

Not a great experience

Pulte mortgage was a nightmare to work with. They were very slow to respond and kept changing what they wanted/needed. I would NEVEr use Pulte mortgage again. Luckily my loan was already sold to a different bank so hopefully I never have to deal with them again. The townhouse itself is nice. I had a few minor issues after moving in that I ended up having to address on my own because I did not get a response back from the builder even though I emailed him multiple times.

Worst sales consultants to begin with. Construction manager is never available for questions. The in answer he had S is that a host is built by humans so it will have issues and defects and will never be perfect. This is his standard answer to all the lousy workmanship on the house. Absolutely poor quality build.

Harassment by Pulte Mortgage the worst we ever experienced, absolutely no match to their annoying team,

Floor is not well maid kitchen counter top is not level 2 floor make noise when you walk cheap quality of work that's my experience

Based on my experience I can say only ….