Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

The location was very desirable, but the Quality was not. Expectations for a nearly $400K unit were simply NOT met. The upgrades which were nearly $50K, were done with very little attention to Quality. My expectations for a new build were similar to purchasing a new car, yet this Pulte Townhome offered very little of that. Poor quality was evident in the painting, caulking, trim work. The construction process left the carpet full of construction dirt, despite the claim that it was "deep cleaned". Simple items such as insuring the windows were cleaned, were not completed. I'm now forced to work though Pulte's Warrenty team, for items that should of been addressed prior to completing the unit. In short, very disappointed with the quality, from one of the country's largest builders. ... More

Pulte handed over to several vendors for construction. Many individuals are freshets and don’t know basics. They simply experiment on Home. While pulte boast building energy efficient homes, they provided single switch for entire exterior configuration of lights. Engineer don’t want to correct any thing in Rutherford,Fuquay Varina

Need improvement in Build Quality & Serving customer needs. Help customers after purchase agreement.

The quality of all the materials feel very cheap and the work looks like it was rushed. For the price paid I definitely expected at least a bit more quality in regards to carpets, vinyl sheets in bathrooms and flooring.

Quality of workmen ship and materials used were not even up-to the mark. Construction managers had no control on the contractors. They just do things on their own. I would say, they deployed some freshers to do the job and they did what they can do. Most of the items in the house had issues. They tried masking these up during the walkthrough. Upon using these items on a daily basis we started seeing issues. When reached out to warranty team, they came back saying that the damage could have happened because of the usage which doesn’t make any sense. No one cares about the issues and they ask us to wait for 11 month window to fix issues. Cracked caulking, drywall cracks, nail pops, and cracked grout lines, floor squeaks are covered under the one year warranty, but only once will this be addressed, per the warranty manual. Overall very unhappy experience. ... More

Not a great experience

I’m still not receiving any US mail since Pulte gave us the incorrect city and zip code. The materials used are cheap, things put together too fast. Sloppy job. Appliances are not high quality either.

Not accommodating to minor modifications. House was NOT done at time of closing. For the price would have expected a much higher quality. Construction cleanliness was extremely poor, we had several nearby under construction and constantly had to pick up trash at our house.

need to improve the quality of the workmanship and vendors used, finishing is so bad, also may need some corrections to the design, From our experience of staying at Pulte home for 20 years, this new one, required lights on at couple of places even during the day, like entry from Garage area and on top floor near laundry room to master bed room area

One word to say about pulte is “Worst”. Right from the beginning of home contract signing nothing went according to the plan. Delivery date got pushed 4 times without any prior notice. I was literally homeless for almost 23 days staying in hotels and friends place due to Pultes last minute date push. No compensation was provided with all these issues. More over after moving in, house is sub par. Floors are with paint stains, my master bathroom was completed after a month of move in. Still open issues yet to be addressed by service team. As soon as we raise a service ticket, first response would be it is as per spec and no issues with the installation. Is Pulte thinking that we are that dumb that we do not know anything and we take whatever they say? Classic example: my dishwasher was not draining after I move in, raised a ticket, got an appointment fixed, on the appointment day customer service person called and told me that they cannot make it today as they are waiting for spares, Really? Without visiting and checking how they decide that they need to change something to make it work. The above is one in many, better please avoid pulte if you can. ... More

Construction manager and warranty department do not respond to issues

Worst sales consultants to begin with. Construction manager is never available for questions. The in answer he had S is that a host is built by humans so it will have issues and defects and will never be perfect. This is his standard answer to all the lousy workmanship on the house. Absolutely poor quality build.

Harassment by Pulte Mortgage the worst we ever experienced, absolutely no match to their annoying team,

There are many parts of our home that are very unprofessionally finished-Front door was installed crooked, brick edge along front step has a hump and not laid flat, sloppy painting throughout, several windows had significant scratches in the glass, woodwork is very poorly lined up and stuffed with caulk, then painted over, there was a chunk out of our patio which was patched and now visible, there is cracking in the concrete driveway, the interior doors are cut way too short, the insulation is of very poor quality and we can hear right through the walls to the outside, we are starting to think there was no insulation in the exterior walls? ALL of the materials used throughout are of very cheap quality. We have been dealing with an issue of the construction workers for over a month now and supposedly Pulte reps will be meeting with the residents soon to address the many upset residents and their concerns. The workers have their music obnoxiously loud and they watch for the builders rep and as soon as he starts to drives up the street they turn it off. They obviously know they're doing something wrong, they are extremely sloppy and our streets are filled trucks, dirt, garbage and lots of nails all over- many residents have had nails in their tires, they park on both sides of the street so residents, garbage trucks, movers, etc. are blocked and can't get in. They seem to have no regard for the home owners who live and no pride in their quality of work. The way they build homes is as lazy and sloppy as they portray themselves in the neighborhood. Extremely disappointed in our new home and feel like we will need to sell in the next year or two before the house starts to have major issues. ... More

Pulte does not supervise subcontractors and demand that work be done right the first time. Subcontractors do the bare minimum. They are supposed to clean up after themselves, but this is not enforced, so our lot and house were trashed repeatedly. There is no pride in workmanship.

I won't trust on Pulte anymore. Pulte just do the business unfairly.

The Pulte sales team fails to admit and take responsibility for any wrong doings or mistakes that they've made. They will attempt to sweep their mistakes under the rug and fail to communicate their errors or find a solution. You will have to contact them many times in order to receive a response. However, Dustin, the construction manager, is great to work with! He spends quality time reviewing the construction process during each step of the home building process!

With the number of issues we found during the inspections and walkthroughs, I am not confident that the house is of good quality. I now question if there were things we missed due to the shear amount we did find. It leads me to believe one of two things, the project manger saw the things that were wrong and didn't care or he had never done a walkthrough before showing us the house, both of which, are equally frightening.

They doesn't have good experience in building homes, especially Land Scaping. One of the worst house we got.

Low quality. Not trustworthy. Not Responsive.

pulte is cheaper and product really cheap. your new home will feel like old starting very first month

Not a trustworthy company to buy a house. They change the words just like that. Until you sign the contract sales rep will haunt you. Once you sign the contract and pay the 5%, that’s it. Their real colors will come out. For a first time home buyer, this is not the company to choose for. I would say I had the worst experience with Pulte. Initially i thought it’s just me, then when I spoke to my Neighbour’s and friends who bought homes with Pulte, they echoed the same as I did. Bad bad bad experience..that’s all I can say

First day at my new home, I found out that the living room and 2nd floor bathroom ceilings were wet. The construction people came in and I was told that this was due to the water leak in ac unit in the attic. The drain pipe was not connected to the ac, so water was pouring out straight down to the ceiling below. No one inspected that the ac unit was running properly! They had to cut open the ceilings and dry them. They brought in huge blowers that were loud and I wasn’t able to move in to my home for a week due to the ongoing repair. When I moved in, there was still water collecting in the drain pan in the ac unit in the attic. I complained about it and after two separate visits from ac contractors, they found out that there is a hole in the ac unit coil and they had to replace the coil. The toilet paper holder is missing in the 2nd floor bathroom and I have submitted a warranty request. It’s been a month and I’m still waiting for it to be done. ... More

This is my first build and has not been a great experience. The painting and caulking is bad and my cabinet lower piece has a large gap. The garage door does not automatically work, I am having to manually lift it up and down. There is no sense of urgency from the construction manager to address these issues as many issues were identified before closing and i was told that these items would be addresses. Also, not to mention that they did not clean the sliding door track which has very noticeable dirt. This I was also told would be cleaned.

Pulte is the worst decision I have ever made. They do not have proper leadership and management and all the house they built is of poor quality. The construction managers do not have knowledge on building quality house. We bought a home with Pulte and had lot of emergency issues with the house and the service team is a bogus that is not strong enough to support the customers. Our house is having a water leak and it is 5th day yet no one to help. Made enough calls and emails and tiered . So as a home owner I can say never ever but a Pulte product and they are not what they say. And they are not “TRUSTWORTHY “ ... More