Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC
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What Raleigh Durham Chapel Hill Homeowners Have to Say About Pulte Homes.
Read all 402 verified reviews from homeowners that built a new home with Pulte Homes in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 3.9 out of 5 stars in Raleigh-Durham-Chapel Hill Area
402 Reviews in Raleigh-Durham-Chapel Hill Area
Pulte Homes in Raleigh-Durham-Chapel Hill Area
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Customer Reviews
Disappointed with overall quality and support
- Catalin A.
- Verified HomeBuyer
- January 14, 2026
- Apex, NC
We purchased a new townhome built by Pulte Homes in Apex, NC, and unfortunately, our experience has been below expectations. The overall workmanship feels rushed and sloppy — issues we pointed out before closing were either covered up or cosmetically “fixed,” not properly addressed. After closing, getting anything resolved was an uphill battle. The sales and project management teams became unresponsive, and the warranty team hasn’t been much better. The materials used seem subpar: paint quality is poor, floors squeak everywhere, and you can feel the whole building shake when someone walks up ...
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear that the workmanship and post-closing support did not meet your expectations, especially after concerns were raised prior to closing and not fully ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Finishing on house looks very cheap and lack of good care on details
- Juan F.
- Verified HomeBuyer
- December 09, 2025
- Durham, NC
The finishing on the house looks cheap, especially the painting job, it looks like workers got zero supervision and they really don't care on quality of workmanship, it was really disappointing...
Pulte Homes responded:
Thank you for sharing your feedback. We’re truly sorry to hear that the finishing work did not meet your expectations and came across as poorly supervised and lacking in quality. We appreciate you bringing this to our attention and want to escalate this to leadership, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 2
Great experience
- Monica L.
- Verified HomeBuyer
- December 08, 2025
- Durham, NC
I definitely recommend the Pulte home experience. It was really thorough and straightforward. The timeline was well communicated. It was a pleasure working with the team and I love my home!
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great home building experience with us! It's wonderful to know that you felt the process was thorough and straightforward. We appreciate your kind words and your recommendation, enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good product and helpful builder
- Alexis S.
- Verified HomeBuyer
- December 08, 2025
- Apex, NC
Very happy with my home and thankful for Adrian and his assistance.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a positive home building experience! It's wonderful to know that you felt supported by Adrian and produced a great home. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Builder was great to work with. Open and quick communications!
- Charles C.
- Verified HomeBuyer
- November 14, 2025
- Apex, NC
We had an outstanding experience working with Pulse on our home project, and we highly recommend them to anyone considering building a home. From our initial design meetings to receiving the keys, the entire process was seamless. Pulte was attentive to our wants and needs, providing options and guidance at every stage. Communication and Professionalism: Our project manager, met with us weekly to ensure everything was on track and kept us informed through every step of the process. He was immediately accessible by text or phone to answer any questions or concerns we had, which significantly ...
Pulte Homes responded:
Thank you for sharing your experience. We’re thrilled to hear that your homebuilding journey was seamless from the initial design meetings all the way to receiving your keys! It’s great to know that your project manager kept you informed, supported you at every step, and helped make the process feel smooth and stress-free. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Felt rushed at the end and blue tape items were not completed
- Anonymous
- Verified HomeBuyer
- November 11, 2025
- Apex, NC
The sales agents in the community were very helpful. I feel as if the quality of the townhome and the value is well below the experience I had in 540 Townes (Apex) in 2018. I really like the location and floor plan. The overall experience was not the building manager's doing as I felt he tried his very best to do what he could do getting called in to complete the project right before my closing. The walls need significant repair and the noise level that can be heard from neighbors is very disappointing. It has much more of an apartment feel than a half million dollar townhome.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that the sales team and building manager provided good support, but we’re sorry the overall quality and soundproofing haven’t met your expectations. We understand how disappointing that can be, especially after such a significant investment. Your comments are valuable and will be shared with our construction team to help improve quality and design for future homeowners. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
quick home purchase at Prestwick, Apex
- Anonymous
- Verified HomeBuyer
- November 07, 2025
- Apex, NC
We purchased a quick home from the builder’s inventory. The home is fine, but the sales contract number differs from the actual closing numbers. For instance, the sale contract states $174 monthly HOA dues, but the actual HOA account shows $181.33 monthly. Before closing, and after closing, there are no change orders or other changes. We reached out to all Pulte departments, but no one seems to know who to contact regarding the monthly HOA price increase. This price hike occurred without any prior notice or legal letter, how it is possible? Let us know who can help us to resolve the issue. ...
Pulte Homes responded:
Thank you for sharing your experience. We’re sorry to hear about the confusion and frustration surrounding your HOA dues. We understand how important clarity and consistency are when it comes to your contract terms. We recommend reaching out to your HOA directly to deal with this matter. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 3
Looks good from outside but lot of issues
- Hassam S.
- Verified HomeBuyer
- November 06, 2025
- Fuquay Varina, NC
Floor is not well maid kitchen counter top is not level 2 floor make noise when you walk cheap quality of work that's my experience
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re very sorry to hear about the quality concerns you’ve experienced with your home. That’s not the level of workmanship we strive to deliver, and we understand your frustration. We’d like the opportunity to review these issues and make things right, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Home Purchase Review
- Nickita M.
- Verified HomeBuyer
- November 06, 2025
- Fuquay Varina, NC
I'm a seasoned home buyer having built many homes during my adult life. Pulte was great in having a good selection of floor plans which would meet our needs. The pre-selected design packages reduced our stress of having to choose everything in the house. Customer service thus far has been responsive and all Pulte employees have been very nice.
Pulte Homes responded:
Thank you for sharing your experience. We’re thrilled to hear that you found the right floor plan to fit your needs and that our design packages helped make the process easier and more enjoyable! It’s great to know our team has been responsive and pleasant to work with throughout your journey. We appreciate your kind words, congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A wonderful experience
- Sharon K.
- Verified HomeBuyer
- November 01, 2025
- Apex, NC
Buying a new house is stressful, but this was a great experience for us. Thank you!
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you had a smooth and seamless homebuying experience with us! Congratulations and enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Building Manager
- Donnie S.
- Verified HomeBuyer
- October 16, 2025
- Durham, NC
Greg was great. I did get some surprise charges from HOA and Management Company during closing process.
Pulte Homes responded:
Thank you for sharing your feedback. We're so glad to hear that you had a great experience while working with Greg! However, we are truly sorry to learn about the surprise charges. Can you please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Extremely easy experience! Customer service was beyond!
- Chandra H.
- Verified HomeBuyer
- October 09, 2025
- Durham, NC
They attended to every detail. Was extremely responsive and delivered a fantastic product. In fact we are considering buying another unit!
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that everything was handled promptly and to your satisfaction! It’s wonderful that you’re happy with your home and even considering another purchase. We truly appreciate your kind words, enjoy your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Great customer service
- Anonymous
- Verified HomeBuyer
- October 09, 2025
- Apex, NC
I am satisfied with the home and the service
Pulte Homes responded:
Thank you for sharing your feedback. We're so glad to hear that you are satisfied with your new home and our team's customer service! Congratulations and enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Had a great experience buying pulte home
- Sarath G.
- Verified HomeBuyer
- October 08, 2025
- Apex, NC
I have recently bought pulte townhome in apex, NC. Overall buying experince is smooth and quality of home is very good. I am very happy with service of construction manager. I highly recommend pulte homes.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you had a great homebuying experience with our team! It’s great to know that your construction manager provided excellent service. We truly appreciate your recommendation and hope you enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Sales Rep / Realtor (Female) was awesome!
- Timothy A.
- Verified HomeBuyer
- September 17, 2025
- Apex, NC
Extremely happy with my new home and the buying process.
Pulte Homes responded:
Thank you for sharing your feedback with us. We are so glad to hear that you are extremely happy with your new home and had a positive homebuying process with our team! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lee (Construction Manager
- Jonathan W.
- Verified HomeBuyer
- August 13, 2025
- Wendell, NC
Lee, the construction manager was great. He has been very responsive to our needs. However, dealing with PulteMortgage was less than ideal. I have an 850 credit score, but they were very nick picky before finally approving my eligibility for a mortgage.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that Lee provided great service and has been responsive to your needs throughout your experience! At the same time, we’re sorry to learn that your experience with our mortgage teams was less than ideal. We appreciate your comments and will share them with our teams as we continue to look for ways to improve. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
I love my new Pulte home in Apex NC
- James F.
- Verified HomeBuyer
- August 10, 2025
- Apex, NC
Dan in the sales office was great. Chris the construction manager answered all of my questions. The house was completed and closed ahead of schedule. I love the new house, and I don’t even have a punch list - I can’t find a defect.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're delighted to hear that Dan and Chris provided you with helpful and responsive service! It's great to know that you are loving your new home and have no concerns! Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Papakostas
- Athanasios P.
- Verified HomeBuyer
- August 07, 2025
- Fuquay Varina, NC
Everything is good and I recommend
Pulte Homes responded:
Thank you for providing feedback for us. We're so glad to hear that everything is going well in your new home! We appreciate your kind words and your recommendation! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
This was an relatively easy process to do from 700 miles away. The house looks great.
- Joseph M.
- Verified HomeBuyer
- August 06, 2025
- Wendell, NC
My recommendation would be to focus on quality installation of door knobs, hinges, etc. and some of the fine detail in that area. I noted poor craftsmanship in those areas. All others were excellent.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re so glad to hear the overall process was smooth and that your home looks great, especially managing it from 700 miles away! We appreciate your feedback and insights regarding the installation of the door knobs, hinges, and other details. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Bad experience to buy a home at Pulte
- Yaxing J.
- Verified HomeBuyer
- July 27, 2025
- Durham, NC
Overall, it is not worth to buy the home - house was not ready but pushed to close - after move in, noticed the quality of workmanship and materials are poor - found repair issues more than I expected - the warranty team responses the repair request quick but some vendors are not doing the repair good.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience has not met your expectations. While we’re glad to hear our warranty team has been responsive, we regret that some repairs haven’t met expectations. We'd like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Trusted builder
- Anonymous
- Verified HomeBuyer
- July 24, 2025
- Fuquay Varina, NC
Very happy for the new home. The customer services in Pulte home is very helpful.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're thrilled to hear that you are happy with your new home! It's also great to know that our customer service team has been helpful for you. Congratulations, wishing you many more happy years ahead in your home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
A lot of issues with new home, Pulte not handling warranty requests with urgency.
- Michael H.
- Verified HomeBuyer
- July 16, 2025
- Pittsboro, NC
A lot of issues with new home, Pulte not handling warranty requests with urgency.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear that you are having issues getting your concerns addressed. We'd like the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Totally Bad
- Ahmet O.
- Verified HomeBuyer
- July 16, 2025
- Apex, NC
Based on my experience I can say only ….
Pulte Homes responded:
Thank you for taking the time to share your experience. We're truly sorry to hear that your experience did not meet your expectations. If there's anything we can do to help better your experience, please let us know! ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
The experience with builder was good
- Sharad A.
- Verified HomeBuyer
- July 15, 2025
- Raleigh, NC
The whole home buying experience was normal(as expected). The sales and construction teams were good, however I had bad experience with the mortgage team.
Pulte Homes responded:
Thank you for providing your feedback. We’re glad to hear that your overall home-buying experience met expectations and that you had a positive experience with our sales and construction teams. However, we’re sorry to learn that your experience with our mortgage team did not reflect the same level of service. Your feedback is important to us, and we’ll be sharing it with the appropriate team to help improve future experiences. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 4
Average Quality of HOME
- Anonymous
- Verified HomeBuyer
- June 06, 2025
- Raleigh, NC
Build quality is not a 5 rated. it just average. all house have same issues, even till the issues not fixed at closing day itself. Grass is also not good quality. lot of other issues with homes.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're disappointed to hear that you are unhappy with the quality of your new home. We're especially sorry to hear that your grass is not good quality. We'd like the opportunity to learn more about your concerns and address them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
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