Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

Pulte is a behemoth in the home construction field, and buying from them requires knowing what you're getting. They make their homes affordable by limiting customization to a very small number of options (e.g. types of tile, optional amenities) and cranking homes out at speed. This is not inherently a bad thing, but it can be frustrating if you're not ready for it. For our needs, the options Pulte provided were great (we upgraded the base house significantly) and the layout of the home was ideal. We didn't mind the small number of design options, but do be wary if you love to decorate. The build quality was something I was prepared to compromise on, but to my surprise, it has been generally excellent. The framing was top-notch, flooring was installed flawlessly, and what issues arose (mis-placed shower head, missing lights, etc) were all addressed quickly and well. So, what's the downside? As much as we've loved our house, the sales team (hampered SIGNIFICANTLY by Pulte's in-house software) was a challenge to work with. We got to the right spot at the end, but stupid things like having both carpet AND hardwood somehow configured for one of our rooms, inability to differentiate the finish for our master bath's lighting and kitchen faucets, and other basic, basic issues made it a much more stressful process than it needed to be. We had to literally line-by-line the 5 page change orders, each time a change was made, to make sure that all the debits and credits lined up. To be clear, this was looking for errors due to system complexity - the sales team themselves were well intentioned. It's really the poor tooling they work with and the restrictions placed on them that were the main cause of issues. So, all in all, I came out of this pleasantly surprised at the quality of the home we ended up with, the attentiveness and responsiveness of the build team, and the value we got for our money. It's a terrific home, well laid out and just what we wanted. If you're looking at a Pulte home, just be aware that the low (relative) cost comes with very limited design options and a requirement that you go through the sales & configuration process with eyes like a hawk. On a final note, unlike many builders, Pulte actually hit their closing date with time to spare. Super impressed by that. Again, the assembly-line approach to home construction has its pluses and minuses. They know how to put a house together and keep their teams humming. Given our move timing needs, this was a big plus. ... More

In my case, the home was already designed and built. Was impressed by the solid build quality. Issues and questions raised during final inspection were quickly resolved.

Everything went very smooth. Very helpful and responsive sales and field manager. Thanks Jennifer M and Michael G for making buying and moving look so simple and smooth. Very happy with the house so far.

We are satisfied with the quality of the construction. There were some issues with the balcony during the construction process, which was resolved satisfactorily after several conversations.

From day one of stepping into the sales office, Ryan was amazing to work with. Hugely knowledgeable about everything regarding the homes, professional and just a kind human. Any time, I asked, text or emailed a question he was quick to reply. He is a huge asset to Pulte he made the home buying process easy and enjoyable. Also, Chris the construction manager on site was extremely helpful during the process. He also was great at responding to texts and emails.

The closing walk-through and the salesperson and are very impressive. They all have great knowledge and can express in common language that I can understand

Pulse Home and all their staff were amazing making sure our house was ready, they respected deadlines and did not offer things they couldn't give. I recommend Pulte Home 1,000%

Our experience with the onsite staff was fantastic.

Great experience and a great team!

The development is nicely planned with different types of homes. The salespeople are wonderful, and the location is convenient. There are department stores. Costco food stores etc. are only few miles away. lake wheeler park is close by. We are enjoying our stay here very much..

Buying a home from Pulte was a great experience. The Pulte team throughout the closing process very helpful and timely manner. The house looks great and is even better than we hoped. Thank you

Sales manager and Construction manager were super helpful.

The process was trustworthy and actually occurred on time

They exceeded my expectations, appreciate the attention paid to detail and making the overall experience positive. Love my new home so far!

Very good communication throughout the whole building process. Issues after inspections were attended fast. We are living in the house now for 1 month and everything is great so far.

I couldn't have moved into this new home from out of state without the help of your staff, especially Rodney. Relocation during a pandemic was especially difficult. Their flexibility and responsiveness made it work.

I am very happy with Pulte's processes and the employees i worked with during my home built and delivered. They are very professional, knowledgeable, approachable, and very friendly to work with. Very happy with my decision.

great experience

Good home and loved it

Approachable, proactive and very responsive Field Manager.

Pulte Homes was very professional. They may my first buying experience a total delight. I'd highly recommend their bundled services. We're very satisfied.

The process of purchasing a Pulte Home was an awesome experience. The Pulte Team is amazing to interact with and extremely responsive. From the time we signed the contract to purchase to our closing, every person was extremely customer focused, responsive, and a joy to converse with throughout the closing process.

Pulte is a very professional organization, vertically integrated to make the buying process easier. I was incented to get my mortgage and homeowners insurance from them and saved all my closing costs. From start to finish, I closed in under 30 days. I highly recommend them as a quality builder in NC, and have had more positive experiences than working with Toll Brothers for my last house in 2000. I down sized for my retirement home with this purchase, and the technology is amazing compared to my last "luxury" home. We love the RDU area and Pulte has done a great job with their developments. Would recommend talking with them for any new construction. ... More

I just bought a Pulte townhome and I’m loving it! The house is beautiful. A few minor issues with the doors but they have always very responsive and quick to fix anything I needed. I did have to ask for a few things that should have been automatic, like the key fob for the pool, mail key, and ring door camera (which was installed with no instructions and the doorbell on it doesn’t work). But overall very happy!

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