Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

I love my new home! From the beginning design process and thru the build process I was kept informed and all my questions were answered promptly. My sales rep and contractor were very knowledgeable, attentive to my needs, and guided me thru the process, minimizing the stress associated with having a house built. However, for the price of the home I wish there were more upscale options included for my home type, the ranch home. Also, I think Pulte should do a better job cleaning the home before it is transferred to the homeowner. I was told at my final walkthrough when I pointed out several areas throughout the home that needed cleaning it would be cleaned by my closing date. Many of the areas were not cleaned. Especially on my countertops in the kitchen and bathrooms, tile floors, baseboards, and inside cabinets where wood particles remain from the install. Some may say this is minor because it is not easily visible but when you touch the surface you feel the paint, grout, caulk, or other material used. The cleaning team that is used is not doing a good job cleaning the home. I realize that the new home will definitely have to be cleaned to the new homeowners standards, but the new homeowner should not have to clean multiple areas several times to remove building materials left on surfaces, floors, and inside cabinets. ... More

Hi, I bought a home at one of the Pulte communities recently and the home buying process was clear and very easy. the construction manager Josh helped a lot and explains all the Queries at the right time as I am the new buyer. I would recommend Pulte to anyone.

Communication from Pulte needs lot to be deserved. No indication on dates / delays and hiding behind statement indicating per Pulte Policy is not right and needs to be addressed. Delays happen but Pulte needs to be pro-active and inform Customers of the same, very disappointed with lack of updates/communication from Pulte

Sales manager and Construction manager were super helpful.

Overall the place is built alright and I can’t complain about most of it. Even though I upgraded to get the nicer package stuff the faucets, light fixtures, carpet padding, tile work were all cheap. Nice tiles but there’s not a single flat tile in the master shower. They clearly rushed the closing because there’s specks of wall paint all over the floor, trim, and cabinets. They didn’t even leave me any extra so that I could do touch ups. After closing we realized of a few smaller things were wrong and they were pretty quick to fix it. For the price it’s alright but I wish they had a few more customizable features, even if you pay extra for it. ... More

We have good experiecne from the project manager.

Commitment towards closing on time

Great experience with Pulte. Thanks

There are some major issue where during the construction. Our Master bathroom shower is not leveled correctly and water does not drain. in a month, issue has not been fixed yet and it seems they will need to rebuild half of the shower in order to fix it ;(

The process was trustworthy and actually occurred on time

They exceeded my expectations, appreciate the attention paid to detail and making the overall experience positive. Love my new home so far!

Very good communication throughout the whole building process. Issues after inspections were attended fast. We are living in the house now for 1 month and everything is great so far.

As everyone knows with every new home ,you should expect some obstacles, but in this case I had a great team who responded and took care of my issues.

I couldn't have moved into this new home from out of state without the help of your staff, especially Rodney. Relocation during a pandemic was especially difficult. Their flexibility and responsiveness made it work.

We are still enjoying the NewHome , just haven’t got into issue s yet

I am very happy with Pulte's processes and the employees i worked with during my home built and delivered. They are very professional, knowledgeable, approachable, and very friendly to work with. Very happy with my decision.

Our field manager Eamon was very responsive and did a great job.

great experience

When buying a new build it’s important to see the home before you buy. The process of buying was fine. Knowing the details about the home are just as important.

This is our first home. Our experience from the very first moment has been great. Patrick has been a great point of contact and always answered all our silly queries. Our construction manager Anthony is incredible. He was gave us a good walkthrough, explained us with details. Spent enough time with us to clarify our questions. He addressed all the points that came up in inspection and other additional items that we wanted to be covered. He is very patient and is always quick to respond. The only frustration we have had is with appliances and their support teams. The gas range is leaking and the dishwasher has dissolving issues. We have been following with the product support for weeks now and nobody has shown up for weeks now. It is impossible to get them on phone and the wait for a resolution is torturous and endless. Pulte should vet such vendors and check their support credentials. Apart from this, We had good buying experience starting from our first visit to enquire until move in. We did have some hiccups through pulte finance but I can let that go. Big shout out to Patrick and Anthony for being there for us. We hope pulte team works well after sale as well because post sales service is the main indicator of the brand. Thank you ... More

Moved into a brand new home. Had a roof leak within few weeks.

Overall quality of build doesn't seems to be great. Wish I had a better construction manager ( My construction manager: Colin).

Has issues with flooring and lots of noise from neighbors even if they are walking in their own second floor

Field Manager has a problem with keeping appointments he made for warranty maintenance. Defective blinds STILL have not been fully corrected, Exhaust fan in bathroom replaced-upstairs bathroom exhaust starting to go out. Bathtub faucet needs to be replaced,, going on 60 days and nothing. Finish/surface of concrete driveway and walk way is flawed. Brown stains & dark spots. Advised RDU Warranty was told it was not their problem.

Greg was great. I did get some surprise charges from HOA and Management Company during closing process.