Pulte Homes Reviews in Wilmington, NC

Everyone we've dealt with has been extremely knowledgeable and helpful, professional, and friendly. Our experience has been great, and better than expected.

Home is average quality. Not responsive on minor changes. Landscaping put in winter prior to major winter storm.

Construction deadline was missed despite sales assuring us several times it would be met, This forced us to find a short term rental during a period when my husband was in the ICU. Pulte offered no assistance. The irrigation system was never finished, no spray heads were installed, and never tested. One zone did not work and we had to oay a third party to fix it. Half the sod is dead as it was installed in the middle of January during an extreme cold snap. Now we have to pay to replace it. Electrical outlets were not installed where noted on our approved plan. The only electrical outlet on the screen porch as installed on a wall between two doors and is unusable. We were told that it was installed according to the construction plan which we never saw or approved and now we are fighting to get an outlet installed on the back wall of the porch where it should have been placed. A wire in a wall switch arced and flipped a circuit breaker and we had no kitchen lights for two days. Promised refinish to the front porch has not been completed and we have been in the house for two months. Touchup painting was sloppy and there is paint spray on baseboards, floor and bathroom fixtures. Several doors ghost despite having been adjusted several times. Outside flood light has one light pointing straight to the ground and the other one doesn’t work. This has not been fixed despite promises it would be. Wands on blinds are so short that I have to reach over 6 ft from the floor to reach them to close the blinds. It clearly appears that these are production houses with little thought to how they are being used and poor supervision of inexperienced contractors. It has been a very poor stressful experience. I have built 5 houses in my lifetime and I am very familiar with the expectations of new construction. This has been a horrible experience and I would never recommend Pulte to anyone. ... More

Be very careful during the entire process, since the showroom will just say anything & the builder will build to a "spec sheet" you never saw or even knew about until after it's way too late for changes. They will just keep bringing up a survey instead of actually focusing on how to get earn positive reviews.

The house already has issues with the outdoor a c unit

All representatives were knowledgeable and professional. Updates were given through my portal online. My home was completed before estimated date. Im looking forward to all the aminities that are available.

Great interaction with construction manager.

Very poor craftsmanship overall. The house was not cleaned before closing and there were countless issues, they rushed to complete what they could in the one-hour window while we were at our closing appointment. One-hour was obviously not enough time to do the work that was needed to be done, then they wrote us off once we signed the papers. Countertops were cracked in several places at closing and they won't replace them, they just glued two of the pieces back together but cracks still exist and they will not respond to emails about it. Also there are holes in the drywall, gouges in stairs, etc. And they won't fix any of them. Finishes especially a lot of the trim is damaged in so many places - poorly installed. Just shoddy, cheap work all-around. ... More

James my construction manager was very helpful and responsive to my questions or concerns. Elizabeth designer assistant was great. She was very patient and helpful in picking out my choices. Gayle was wonderful to deal with when I first purchased the home.

Overall, I love the modern style, fit and finish of the home, however, the detail work isn't up to par. While responsive and easy to work with, our construction Mgr could not fix all the wrongs. Surely this is an industry wide problem not just Pulte which is unfortunate.

We had a mixed experience building with Pulte. On the positive side, the neighborhood is great, the houses look nice, and the people we worked with (shout out to Jake, Ricky, and Leo!) were fantastic. Pulte's process is organized and they keep you in the loop, which we appreciated. A big piece of advice: hire your own inspector for the pre-drywall walk-through. We only hired one for the final inspection, and he found enough problems to make us feel like the job was rushed at the end. It leaves you wondering what might be hidden behind the walls. The biggest letdown was the design process. It's hard to believe a huge company like Pulte doesn't have software to show you a 3D rendering of your design choices. You're left guessing how it will all come together, which is unacceptable for a builder this size. The quality of the work was just so-so. We had to ask them to fix things like crooked columns, redo the paint on our doors and frames, touch up the kitchen and details on the shower are ugly to put it mildly (who completes grout-work with silicon???). You just want to enjoy your new home, not act as a quality control manager. The irrigation system is a disaster across the entire neighborhood, with widespread leaks, high water bills, and poor water pressure. Pulte is pretty good about reacting to issues, but we wish they were more proactive about preventing them. Our experience was acceptable, but it easily could have been so much better. ... More

James was very thorough on keeping us up to date on progress and on the final all through as well.

The home is nice but the "turnkey solution" I was sold was not true. Pulte takes no responsibility for items outside of the structure such as irrigation, landscaping, sidewalks, etc. Extend your walk-thru times past the scheduled 1 hour and pay close attention as your building manager tries to speed you through the process - Pulte will not repair items if you find them after signing off on the walk-thru. The "Pulte Limited Warranty" is very limited indeed. Pulte's after sell customer experience team is more interested in putting problems back on you then partnering with you to solve them. You will find kindred spirits in the neighborhood who have experienced your issues and can help you with contractors (that you have to pay) to fix problems after your move-in. ... More

Very happy with my home and experience.

The overall process with the sales agent, construction manager and financing was very good. The fit and finish was average. We are very particular about fit and finish so we maybe overcritical but with the cost of the home we would expect a higher quality. We would still recommend Pulte.

We initially loved our home buying experience -- although the home was finished two full months prior to the date they told us it would be. While for many people that would be a positive, we still had to sell our house so it was a little nerve wracking in that our plans were completely thrown out the window as we had to rush to sell our house. Throughout the building process we were continually told of "build quality" over and over again, yet when you finally move into the house and also sit in the community and watch the hired tradesmen building houses next door and around you, the build quality is a little questionable. For example the lawn sprinkler system is complete crap -- inferior parts just cobbled together and thrown in by a landscaping team that doesn't really seem to care. I saw a build manager trying to force an electrician to put the wrong exterior lights on the house simply because he wanted it done and the electrician stood his ground and said it wasn't the right size light and he refused to do it. What was most upsetting is the fact that about two weeks after we moved in, we woke up to find some serious gouges in our cement driveway -- clearly made by construction equipment which is all over the neighborhood. We called to report it to be replaced and they refused. I took it all the way up to the CEO who did send out three people to look at it and who were completely amazed at it and couldn't figure out how it happened, but ultimately, they refused to repair it and their customer service rep gave me the name of a friend who could replace the cement in my driveway! After the money I paid, they should "do the right thing" as the CEO says on the website and replace part of the cement in my driveway. There are also inconsistencies in the community in that some houses got rain sensors and ours and our neighbors did not. We've also noticed things like the wrong paint color in certain spots and improperly cut molding, etc. which we will all put in for our 11-month repair review. It is impossible to see everything during your walk through and they supposedly have a customer service team who is reviewing everything prior to your walk through who I would assume is more used to seeing the common errors, but they did not and there was a lot I have seen AFTER the fact that should have been fixed. The homes are a very nice and modern style which are very easy to live in. The overall floorplans and design is great. Some of the finishing choices were limited like the light fixtures which were all basically the same. Overall I am happy with my house. It is just difficult to live in an ongoing construction site and the site managers really don't do anything to minimize the noise and traffic impact for sections of the community which are completed. It would be nice of them to actually advise the cement trucks and other delivery vehicles to not drive past the completed homes and stick to the new construction areas as it does get really disruptive to those of us who now live here. Quite often the noise is unbelievably deafening and hard to stand and the contractors start at 6:30 am and quite often are still here well after dark as they rush to finish houses. When they are here for a 12-hour plus day it does make you wonder how good the build quality can actually be. ... More

Overall the experience was not what we expected. The home took 3 months to start after we signed the contract. It turned out that Pulte didn’t even own the lot and work had to wait until they finalized the purchase of the land. In the end they delivered late by 5 weeks. So many items that we spotted on the final walkthrough should have been picked up during the build process by the construction managers.

We did everything remotely. From the design choices to the final walk through. We didn't see the house until after close. We are very disappointed with the placement of internet/cable connection and the electrical outlet placement in both the living room and bedroom. The internet/cable connection and the electrical isn't next to each other in either room. Very very disappointed. I believe the project manager should have noticed that and had it corrected

Wish we had more options for upgrades

We had an amazing buying experience with Gayle at Pulte Havens.

We were pleased with the constant updates from the team from start to finish.

Very good experience. Especially with our sales consultant Mark.

It was easy making the purchase and I like the location in Wilmington …I’ve only had a few issues (nothing major) which I guess is normal with a new build. Been here a little over a month and I still find things that aren’t very satisfying but that’s my fault shoulda caught it during the Inspection.Overall happy with the fast responses from contractors when anything mechanical breaks down

the experience was great. Each person involved in the process was friendly and professional and listened to all of my questions and concerns

The Pulte home exceeded our expectations, thank you to the home building team that made this experience a positive one!