Pulte Homes Reviews in Wilmington, NC

Building experience was excellent from start to the finish. Sales rep and project manager were professional, extremely knowledgeable and fun to work with. Mortgage experience was also great.

Buying with Pulte was a great decision! They kept me updated during the build, completed everything on time and beautifully, and made sure I was comfortable through the whole process. I cannot recommend Pulte enough.

Awesome experience my construction manager really helped with the process

Pulte agent Amber Paris was most helpful. I could call on her with any questions. Kevin community builder was also good at keeping me informed on the process.

Home was done on time with a few. Issues that Thomas is working on. Getting certain materials is an issue due to the pandemic.

Great quality and great customer service and support throughout the process

Had a great experience from start to finish. Thomas did a great job and was always responsive to my needs.

Great experience. Everyone is very responsive.

Our salesman Brian did a great job sending us photos weekly on the progress of our new home. Since we live 3 hours away this was greatly appreciated.

Worked with us during shut down and layoff early 2020. No pressure to close!! Great staff at Pulte at all levels. Thanks again, Joe & Lisa

The entire process was well planned and easy, we had our home built from out of state and had now concerns with communication and quality.

If you have Thomas as your field manager you will have a wonderful experience. He is extremely responsive; and sometimes you don't even have to ask as he already knows what needs to be repaired. I would rate him a 12 out of 10 - couldn't be more pleased!

They committed to complete the build by a certain date and it was completed on time with minimal punch list items. We love the neighborhood, beautiful setting, and great neighbors.

The whole process was easy and well executed by Pulte Homes

I recently purchased my first home and entrusted Pulte with its creation. The home, overall, is incredibly beautiful and well built. There are, of course, some small things that I wish were done better, but overall I am very pleased with the home, its quality, and the process throughout, and would definitely recommend Pulte to someone looking to build a new house.

The reason I did not give 5 stars is because the paint and drywall issues inside the home are overwhelming.

The house, the layout, and the option were tremendous and well thought out. However we were promised certain items to be finished and installed but almost 2 months after we are still waiting for those items. Additionally, during the build process, the communication was very good but after the signing it went to nearly non existent where I have to make office visits to find out any information.

We were very disappointed with the stone veneer on the front of the house; it doesn't go all the way to the ground I haven't seen any other homes in this development with the stone veneer. All the homes with brick or siding go all the way to the ground. We were told something about water seepage but that was incorrect. We were told it was a code thing but the inspector came out, he said it had nothing to do with the code. And then we were told that that's just the way Pulte does it. It looks absolutely horrible! I can't imagine that Pulte would be proud of this. No one from Pulte has offered to fix it or make it look better. Do not choose the stone veneer! ... More

The sales and design process was great. Sales team upfront and helped with many issues. You have to do your research with design phase but Pulte has a good website that really helps. They have a design meeting that helps pull everything together. Things did not go as well with final stage of building. Up to the last few weeks things seemed to go as planned. During the last few weeks there was a rush to complete. We offered to delay closing but we’re told Pulte management did not want to do that. Unfortunately we agreed and our home was not completed at time of closing. It has been a constant battle to get things done. I waited to give this review to see if things got better. It is now over 30 days past closing and we still have several work orders outstanding. Most seem like small issues but it makes us wonder about quality of thing we cannot see. ... More

The use of a plastic raceway attached to the wood with only one screw does not meet the standards I was taught. Especially with an open attic above it. Outlet Abs switch locations leave much to be desired. Landscaping is the biggest fail. No planting diagram is provided, but the irrigation system is a total fail. The controller supposedly is WiFi enabled but doesn’t work. Sprinklers are buried too deep or at angles. The sprinklers themselves use a special tool that isn’t provided ($0.40 cost in bulk) and worst, no education on how to maintain the sprinklers is offered

The warranty department is naturally trying to get out of doing work that the trades should have handled. We have AC pipes installed too close to the foundation and it makes incredibly loud noise when the freyon cycles. It was raised during our final walk through but it couldn't be resolved at that time. I was left with the impression it could be resolved via a ticket and i am now fighting the good foght to get it foxed while my daughter is struggling to sleep in her room - shebnow sleeps with noise canceling in her ears. I did speak woth a pulte AC tech and he agreed it was too loud andtl they are actively fixing two other homes with the same issue. To make matter mildy worse we may be liable for a tree that was clearly struggling at the time of move in. I would love to give 4-5 stars across the board and want to recommend some of our friends to move here too, bit can't do so without the AC issue resolved. So, close to a ln incredible build ... More

The overall buying experience, while the house was under construction was, acceptable, however, a few days before the closing, during our final walk-through, we encountered issues with different items showing damage, for example, the Jack and Jill bathroom tub, it had a visible crack in the front, and our construction manager sent someone to patch it up, we requested to have a new tub installed, but our request was ignored. We do not want to have a tub that is patched up. We want a new tub, because we bought a brand new home! To date, we haven’t heard back from him after several messages, no intention to get back to us. Not a good experience, who likes to be ignored? He responded initially, that he tried to get access to the home, but the house was locked. After that we didn’t hear back from him anymore. We also reached out, because we got a letter from Cape fear water management that there were signs of a significant leak on the home, we were out of town at the time, so we reached out to him again, to see if he could send someone to inspect the property, but he did not respond to us at all! I would like if somebody could please get back to us and advise when the tub will be fixed, and also our kitchen ”hood”, as well as all the other touch ups that were not addressed. Thank you! Mr. and Mrs. Luminato ... More

I loved working with my sales agent. He was and continues to be supportive through the process. This is my second Pulte home. I also work well with my construction manager who is responsive to any issues I have. My disappointment is in some of the fine details and some of the issues I'm having post close. There is a reason why I bought a new home and it was so I wouldn't have to fix anything. Turn-key. While there is an expectation for some minor issues, I find mine rather unsettling. 1) Three-way lighting switches wired incorrectly 2) Clothes rack in master closet came clear out of the wall when clothes were hung 3) Roof leaking evidenced by water spots on celling in upstairs bedroom 4) concrete walkway to front door cracked clear across slab (poured in Oct), closed end of November and 3 weeks later concrete issues (to which I'm told it happens and not under warranty). I've been in the home for under a month and third person to move in on the street. I shouldn't be responsible to fix anything related to poor construction or poor product used. While I expect there will be some issues, I would not expect the issues I'm experiencing within the first month of ownership. The construction manager has been great at responding but again turnaround to actually fix issues (electrical, leaking roof) should be faster. Concrete should be replaced. It's unacceptable for this repair to be my responsibility after I was only in the home 2/3 weeks before the crack appeared and while two other homes are being build on either side of me by Pulte and with workers accessing my property. ... More

Our general contractor was great on trying to get things done with the backlog of materials being done, but some of the trades were not as quality in their work ethics as they should have been. Trying to get issues (minor or major) resolved has been challenging once you go to settlement.

Our sales rep was absolutely wonderful so we were very disappointed when there were numerous issues with the home that the warranty team did not address in a prompt matter. We sent multiple emails without any response for several days and it took many more days to get just a few minor things resolved. The other things that need to be corrected still have not been addressed and we will have been in the home for almost 2 months now. We would never choose Pulte again as they seem to stop caring once you close.