Pulte Homes Reviews in Wilmington, NC

The overall process with the sales agent, construction manager and financing was very good. The fit and finish was average. We are very particular about fit and finish so we maybe overcritical but with the cost of the home we would expect a higher quality. We would still recommend Pulte.

We initially loved our home buying experience -- although the home was finished two full months prior to the date they told us it would be. While for many people that would be a positive, we still had to sell our house so it was a little nerve wracking in that our plans were completely thrown out the window as we had to rush to sell our house. Throughout the building process we were continually told of "build quality" over and over again, yet when you finally move into the house and also sit in the community and watch the hired tradesmen building houses next door and around you, the build quality is a little questionable. For example the lawn sprinkler system is complete crap -- inferior parts just cobbled together and thrown in by a landscaping team that doesn't really seem to care. I saw a build manager trying to force an electrician to put the wrong exterior lights on the house simply because he wanted it done and the electrician stood his ground and said it wasn't the right size light and he refused to do it. What was most upsetting is the fact that about two weeks after we moved in, we woke up to find some serious gouges in our cement driveway -- clearly made by construction equipment which is all over the neighborhood. We called to report it to be replaced and they refused. I took it all the way up to the CEO who did send out three people to look at it and who were completely amazed at it and couldn't figure out how it happened, but ultimately, they refused to repair it and their customer service rep gave me the name of a friend who could replace the cement in my driveway! After the money I paid, they should "do the right thing" as the CEO says on the website and replace part of the cement in my driveway. There are also inconsistencies in the community in that some houses got rain sensors and ours and our neighbors did not. We've also noticed things like the wrong paint color in certain spots and improperly cut molding, etc. which we will all put in for our 11-month repair review. It is impossible to see everything during your walk through and they supposedly have a customer service team who is reviewing everything prior to your walk through who I would assume is more used to seeing the common errors, but they did not and there was a lot I have seen AFTER the fact that should have been fixed. The homes are a very nice and modern style which are very easy to live in. The overall floorplans and design is great. Some of the finishing choices were limited like the light fixtures which were all basically the same. Overall I am happy with my house. It is just difficult to live in an ongoing construction site and the site managers really don't do anything to minimize the noise and traffic impact for sections of the community which are completed. It would be nice of them to actually advise the cement trucks and other delivery vehicles to not drive past the completed homes and stick to the new construction areas as it does get really disruptive to those of us who now live here. Quite often the noise is unbelievably deafening and hard to stand and the contractors start at 6:30 am and quite often are still here well after dark as they rush to finish houses. When they are here for a 12-hour plus day it does make you wonder how good the build quality can actually be. ... More

Overall the experience was not what we expected. The home took 3 months to start after we signed the contract. It turned out that Pulte didn’t even own the lot and work had to wait until they finalized the purchase of the land. In the end they delivered late by 5 weeks. So many items that we spotted on the final walkthrough should have been picked up during the build process by the construction managers.

We did everything remotely. From the design choices to the final walk through. We didn't see the house until after close. We are very disappointed with the placement of internet/cable connection and the electrical outlet placement in both the living room and bedroom. The internet/cable connection and the electrical isn't next to each other in either room. Very very disappointed. I believe the project manager should have noticed that and had it corrected

Wish we had more options for upgrades

We had an amazing buying experience with Gayle at Pulte Havens.

We were pleased with the constant updates from the team from start to finish.

Very good experience. Especially with our sales consultant Mark.

It was easy making the purchase and I like the location in Wilmington …I’ve only had a few issues (nothing major) which I guess is normal with a new build. Been here a little over a month and I still find things that aren’t very satisfying but that’s my fault shoulda caught it during the Inspection.Overall happy with the fast responses from contractors when anything mechanical breaks down

the experience was great. Each person involved in the process was friendly and professional and listened to all of my questions and concerns

The Pulte home exceeded our expectations, thank you to the home building team that made this experience a positive one!

We recently purchased a new home from Pulte Homes in Wilmington, NC, and overall, we’re pleased with our experience. Our salesman, Ken, was exceptional from start to finish, offering outstanding support and making the process enjoyable. Additionally, Kelsey played a crucial role in providing peace of mind throughout the loan process. Her assistance was invaluable and greatly appreciated. Thank you, Ken and Kelsey, for making this journey a positive one!

I cannot say enough about the home buying experience I had with Pulte Homes at Riverlights. My family and I were going through a very difficult transition at the time. The Pulte team treated my children and I like we were a part of their family. They went above and beyond to help us secure this beautiful, well built home in a fabulous neighborhood. We are so grateful for their kindness and diligence in seeing this through to the end of closing. We are so happy with our new home. Thank you to everyone on the Pulte team at Riverlights that helped to make this mommas dream for her kids a reality. ... More

The use of a plastic raceway attached to the wood with only one screw does not meet the standards I was taught. Especially with an open attic above it. Outlet Abs switch locations leave much to be desired. Landscaping is the biggest fail. No planting diagram is provided, but the irrigation system is a total fail. The controller supposedly is WiFi enabled but doesn’t work. Sprinklers are buried too deep or at angles. The sprinklers themselves use a special tool that isn’t provided ($0.40 cost in bulk) and worst, no education on how to maintain the sprinklers is offered

If you are buying standing inventory it will be "as is" and told that nothing will be fixed before move in. We were told contradicting information and even lied to regarding our landscaping, sod and irrigation. Conduct a personal inspection and hire a cleaning crew before you move in. Inspect your driveway, garage and yard for nails, metal, cigarettes, razor blades and such before driving or walking in those areas.

Building experience was excellent from start to the finish. Sales rep and project manager were professional, extremely knowledgeable and fun to work with. Mortgage experience was also great.

I loved working with my sales agent. He was and continues to be supportive through the process. This is my second Pulte home. I also work well with my construction manager who is responsive to any issues I have. My disappointment is in some of the fine details and some of the issues I'm having post close. There is a reason why I bought a new home and it was so I wouldn't have to fix anything. Turn-key. While there is an expectation for some minor issues, I find mine rather unsettling. 1) Three-way lighting switches wired incorrectly 2) Clothes rack in master closet came clear out of the wall when clothes were hung 3) Roof leaking evidenced by water spots on celling in upstairs bedroom 4) concrete walkway to front door cracked clear across slab (poured in Oct), closed end of November and 3 weeks later concrete issues (to which I'm told it happens and not under warranty). I've been in the home for under a month and third person to move in on the street. I shouldn't be responsible to fix anything related to poor construction or poor product used. While I expect there will be some issues, I would not expect the issues I'm experiencing within the first month of ownership. The construction manager has been great at responding but again turnaround to actually fix issues (electrical, leaking roof) should be faster. Concrete should be replaced. It's unacceptable for this repair to be my responsibility after I was only in the home 2/3 weeks before the crack appeared and while two other homes are being build on either side of me by Pulte and with workers accessing my property. ... More

Buying with Pulte was a great decision! They kept me updated during the build, completed everything on time and beautifully, and made sure I was comfortable through the whole process. I cannot recommend Pulte enough.

The overall buying experience, while the house was under construction was, acceptable, however, a few days before the closing, during our final walk-through, we encountered issues with different items showing damage, for example, the Jack and Jill bathroom tub, it had a visible crack in the front, and our construction manager sent someone to patch it up, we requested to have a new tub installed, but our request was ignored. We do not want to have a tub that is patched up. We want a new tub, because we bought a brand new home! To date, we haven’t heard back from him after several messages, no intention to get back to us. Not a good experience, who likes to be ignored? He responded initially, that he tried to get access to the home, but the house was locked. After that we didn’t hear back from him anymore. We also reached out, because we got a letter from Cape fear water management that there were signs of a significant leak on the home, we were out of town at the time, so we reached out to him again, to see if he could send someone to inspect the property, but he did not respond to us at all! I would like if somebody could please get back to us and advise when the tub will be fixed, and also our kitchen ”hood”, as well as all the other touch ups that were not addressed. Thank you! Mr. and Mrs. Luminato ... More

The warranty department is naturally trying to get out of doing work that the trades should have handled. We have AC pipes installed too close to the foundation and it makes incredibly loud noise when the freyon cycles. It was raised during our final walk through but it couldn't be resolved at that time. I was left with the impression it could be resolved via a ticket and i am now fighting the good foght to get it foxed while my daughter is struggling to sleep in her room - shebnow sleeps with noise canceling in her ears. I did speak woth a pulte AC tech and he agreed it was too loud andtl they are actively fixing two other homes with the same issue. To make matter mildy worse we may be liable for a tree that was clearly struggling at the time of move in. I would love to give 4-5 stars across the board and want to recommend some of our friends to move here too, bit can't do so without the AC issue resolved. So, close to a ln incredible build ... More

Our sales rep was absolutely wonderful so we were very disappointed when there were numerous issues with the home that the warranty team did not address in a prompt matter. We sent multiple emails without any response for several days and it took many more days to get just a few minor things resolved. The other things that need to be corrected still have not been addressed and we will have been in the home for almost 2 months now. We would never choose Pulte again as they seem to stop caring once you close.

Awesome experience my construction manager really helped with the process

The house, the layout, and the option were tremendous and well thought out. However we were promised certain items to be finished and installed but almost 2 months after we are still waiting for those items. Additionally, during the build process, the communication was very good but after the signing it went to nearly non existent where I have to make office visits to find out any information.

The entire process was well planned and easy, we had our home built from out of state and had now concerns with communication and quality.

Pulte will tell you that they struggle to get good contractors due to a nearly 3 year old pandemic. In my opinion I would have rather my house take an extra 6 months to build and have the quality you used to see in a Pulte home. Walls are bowed, trim work is sub par, things are out of plum... there are so many small things that it turns into a big thing. Their base price just keeps going up but the quality keeps declining. When an issue is seen during a walk through they take the easiest route to get it fixed. If you have multiple cracks or poor workmanship on your porch or patio, instead of re-doing it the right way, they choose to just cover it with Ardex so you can still see all the cracks or imperfections. It is just sad to pay nearly half a million dollars on a house to have so many little imperfections. This is the 4th home that my wife and I have gone through this process but our first time with Pulte. I had much higher quality on the finishing touches in a $300K home than I currently have in this home. ... More