Pulte Homes Reviews in Wilmington, NC

I loved working with my sales agent. He was and continues to be supportive through the process. This is my second Pulte home. I also work well with my construction manager who is responsive to any issues I have. My disappointment is in some of the fine details and some of the issues I'm having post close. There is a reason why I bought a new home and it was so I wouldn't have to fix anything. Turn-key. While there is an expectation for some minor issues, I find mine rather unsettling. 1) Three-way lighting switches wired incorrectly 2) Clothes rack in master closet came clear out of the wall when clothes were hung 3) Roof leaking evidenced by water spots on celling in upstairs bedroom 4) concrete walkway to front door cracked clear across slab (poured in Oct), closed end of November and 3 weeks later concrete issues (to which I'm told it happens and not under warranty). I've been in the home for under a month and third person to move in on the street. I shouldn't be responsible to fix anything related to poor construction or poor product used. While I expect there will be some issues, I would not expect the issues I'm experiencing within the first month of ownership. The construction manager has been great at responding but again turnaround to actually fix issues (electrical, leaking roof) should be faster. Concrete should be replaced. It's unacceptable for this repair to be my responsibility after I was only in the home 2/3 weeks before the crack appeared and while two other homes are being build on either side of me by Pulte and with workers accessing my property. ... More

Our general contractor was great on trying to get things done with the backlog of materials being done, but some of the trades were not as quality in their work ethics as they should have been. Trying to get issues (minor or major) resolved has been challenging once you go to settlement.

Our sales rep was absolutely wonderful so we were very disappointed when there were numerous issues with the home that the warranty team did not address in a prompt matter. We sent multiple emails without any response for several days and it took many more days to get just a few minor things resolved. The other things that need to be corrected still have not been addressed and we will have been in the home for almost 2 months now. We would never choose Pulte again as they seem to stop caring once you close.

Pulte will tell you that they struggle to get good contractors due to a nearly 3 year old pandemic. In my opinion I would have rather my house take an extra 6 months to build and have the quality you used to see in a Pulte home. Walls are bowed, trim work is sub par, things are out of plum... there are so many small things that it turns into a big thing. Their base price just keeps going up but the quality keeps declining. When an issue is seen during a walk through they take the easiest route to get it fixed. If you have multiple cracks or poor workmanship on your porch or patio, instead of re-doing it the right way, they choose to just cover it with Ardex so you can still see all the cracks or imperfections. It is just sad to pay nearly half a million dollars on a house to have so many little imperfections. This is the 4th home that my wife and I have gone through this process but our first time with Pulte. I had much higher quality on the finishing touches in a $300K home than I currently have in this home. ... More

Good floor plan in the home we purchased.

If you are buying standing inventory it will be "as is" and told that nothing will be fixed before move in. We were told contradicting information and even lied to regarding our landscaping, sod and irrigation. Conduct a personal inspection and hire a cleaning crew before you move in. Inspect your driveway, garage and yard for nails, metal, cigarettes, razor blades and such before driving or walking in those areas.

If you have questions about the building of your home this is not the builder for you. There doesn't seem to be any upper management and no escalation process when there is an issue. Everyone goes silent. The finish work is poor.

Check around with other Pulte buyers before you buy a Pulte home

We are so frustrated with Pulte. We have leaking doors, an upgraded electrical package that was installed incorrectly, missing fixtures, a beautiful but faulty sliding glass door that needs repair, sticky paint, a leaking shower and the list goes on and on. Communication is terrible. I receive work orders for things to be repaired and then no one shows up. None of these issues have been addressed and we have been in the house for over a month. If you buy from Pulte be prepared for a long list of issues and top dollar for shotty work. It’s no wonder they have pending lawsuits.

I hesitate to spend any time on this survey because I completed a survey a few weeks ago and I took a lot of time filling it out and there has been no follow up about the feedback I provided.

Don't take their word for promises, they don't follow through!!!!

Terrible, worst home we have ever built, terrible quality, over promise under deliver, just awful!