Pulte Homes Reviews in Akron, OH

This is my second time working with a builder and I have really struggled with the Pulte quality of work and lack of support. The walk through wasn't enough to document issues and not enough time to resolve all the documented issues. Overall process from sales had bumps and mis-communications. Construction was good with updates and responses. Designer was helpful. Customer Service after move-in has been poor and lacks follow-up.

We had a wonderful buying experience with Pulte. Diane, our sales consultant, was outstanding throughout the whole process. Darin, the Construction Manager, and Denver, the Customer Care Manager, were fantastic and greatly enhanced our buying experience!

Sarah, our sales consultant was terrific, cheerful and knowledgeable. This is the 4th Pulte home I have purchased and was confindent that it would be as terrific as the other 3. I sold homes for Pulte for 15 years and believed in the product, until now. The home that I have purchased in NE Ohio is in a word, horrible. The workmanship is extremely sloppy, really over the top. The sheet rock installation is below sub-par and I question the credentials of the subs that did the work. There is no quality control, having sold for Pulte, I know their processes and processes were not followed. The disapontment that I feel is extremely disheartening. This is NOT a $600K house.- I'm extremely disappointed, extremely. ... More

Home has a nice layout and the decor is great. Quality does not quite match the price.

They were very helpful regarding pricing during the purchasing process. We would like to especially thank Daren for patiently listening to us and fulfilling all our requests as we made our dream come true in our first home. When you buy a house here, you become part of a big family. We hope you also become a part of this family. Kind regards.

What turned into a necessary buying experience has really soured for no reasonable explanation. The front salespeople are and serve their purpose to close "The Deal". Promise made/promises broken...... elderly hand railing for steps, follow up by painters, Ring Doorbell, etc... Now for defective building issues covered by "Their Written Homeowners Warranty". Legitimate warranty repairs/requests are acknowledged but are ignored thereafter. They go through the motions, but do not correct the issues at hand. Such as a under capacity downspout runoff. All issues brought forward within thirty days of ccupancy. These are tract homes so a little slack is extended. But drainage backup problems so bad that the water from the downspouts overflows roof spouting is a structural warranty issue. Ice buildup will affect eaves, roof shingles, facia boards, landscaping washout areas, black mold buildup, etc...... All the gingerbread looks appealing on a Pulte Home, but it is what you experience and discover after the Closing that sours the buying experience. Remember all tract home builders are the same, some just pull off fraudulent marketing a little better than others. ... More

The overall quality of my home was delivered below standard. We closed on the home with the understanding that our issues and concerns would be taken care of and they have not been as of today. We ordered specific upgrade which was missed. The overall issues were, drywall, outside siding, garage entry door. Entry door lock had an issue. We had air conditioner issues that were just taken care of on 7/28/2025. To many issues to list. We had vendors cutting our carpet outside on the dirty concrete, trades touching up and walking through our home on the new carpet with dirty shoes. The superintendent on this development dose not communicate well, has poor follow up and has no creditability. Never follows through with his commitments. ... More

Pulte did amazing and great job for my new build home.

We actually ended up with a spec house from Pulte. Overall experience with sales, mortgage, and title company was very good. During a construction walk-through, there is at times some small issues that we would let the project manager know when it would be rectified. We’ve been moved in and forgotten about our old house. That’s how much we like our new home.

8 weeks in and still waiting for grade approval so we can install landscaping. Temporary utility mast still in yard

We enjoyed the entire experience, from picking out the lot and home plan to watching it being built. The staff was very knowledgable and helpful. Our design team and construction manager were first rate. They kept us up-to-date on the progress, especially helpful since we were not local. I highly recommend the Pulte team. And now we have been just loving the New Home Experience!

How did you feel about the entire process, from initial purchase to final move-in? How would you describe the quality and value of your new home? Sales team was professional and post contract transitioned to Construction team. Construction team was understanding and helped understand the process in detail. Post move-in warrenty team is engaging and supportive. Customers do notice different teams during the life cycle. Would be great if a single point contact was available as this could be once a life time investment.

Darren the Project Manager is awesome. Great communication and follow up. True asset for Pulte

This started off as a great experience turned very frustrating. I hope no one else’s experience with Pulte was like mine. Please reach out to me for specifics buy quality control is very poor in my opinion.

My experience has been fairly good. It was a different because I purchased a spec home so everthing was done when I bought it. The mudding work, cabinet installation and appliance installation all needed fixing. Some I am waiting for my 1 yr inspection to do. There is a crack starting in the ceiling that they are sending a crew to fix on Monday. The microwave trim wasn't installed right and finally they sent someone yesterday to fix it after some back and forth. The house itself is very nice in general and I am enjoying living here.

Pulte does a great job at selling a home, but that’s where the experience seems to end. With countless issues and no response in repair or communication, Pulte seemingly only works on the front end. Quality is not a high priority and neither is fixing quality issues. They were responsive in the selling/buying process, but once it’s sold they go MIA. We were also having a fence put in and a contractor did damage to our yard. When confronted about paying more to the defending company to fix it, the construction manager told us to find a new fencing company instead because f fixing the problem. Not impressed overall. ... More

We have wonderful staff throughout the entire process. Everyone was amazing. We are excited to celebrate Christmas in our new home.

Very happy with the home so far, there are a couple little minor things such as missed drywall mud that needed sanded before painting that we didn’t notice until we were moved in but other than that we are very happy with everything. Very easy experience and quick build.

Cody did a great job keeping us updated and answering any questions we had!

Look at all materials before closing

Pulte is a top notch builder

It was awesome and great service..

Not bad but not best quality. They do fix things as needed mostly.

Typical contractor grade materials. The can definitely reflect which sub contractors cared more vs. which ones were just in and out. Rushed to get work done to hit their monthly close numbers. Left a significant amount of open items not completed after we moved in. My recommendation: explicitly ask at time of initial home review what items are included and what are not and get it in writing. follow up with the build on a weekly, if not daily basis and bring to attention immediately.

The experience started out poorly when we were forced to accept a design that included windows in master bedroom which was not part of the original design. It seems odd that the city can require windows without owners approval. It changes interior design quite a bit. I thought the trades were very sloppy during construction with little cleanup being done a little concern for the next trades coming in. Our construction manager Dustin was wonderful to work with and had to correct numerous mistakes. In the end we were satisfied with the house but Dustin had to do quite a bit of follow up.