Pulte Homes Reviews in Akron, OH

This is the 3rd (new) house I have bought from Pulte Homes. Good quality and reputation. You have a general experience and peace of mind. Knowing you can resolve any issues mostly to your satisfaction. Rushed to closing, some work lack quality (paint, trims, caulking, missing pieces due to late order or arrival, miscommunication between various parties in transition, such as external vent range hood not connected to outside due to drywall not prepared with a connection hole; exterior water bib installed right behind A/C unit at back of house, garage door not manually lockable due to mismatched bolt and slot; sharp nails can be felt under carpet on edges at upper floor, etc.). Pricing on the max limit to be fair, so the value is okay but not impressive. ... More

The builder did a great job keeping us informed on our home buiding experience. The customization experience over exceeded our expectations and so far the quality of the home has been exceptional. Ome drawback. After we moved into our home, it took longer than expwcted for someone to folllow back up with us on minor issues we had. I wish they would follow to more quickly. Otherwise, the experience has been great!

Dustin and Linda were outstanding. The home was not presented in an appropriate way however from a cleaning standpoint. The cleaners did a very poor job. There also seem to be issues with chunks of dirt or who knows what not being cleaned before carpet was laid so there are lumps all over the floors that have carpet.

Our build manager was absolutely incredible. So responsive, attentive and thoughtful throughout the process.

I feel like the home was well built. Our contractor Brian was responsive to concerns and it’s designed so well. We love how our home looks and Brian went over and beyond.

Salesman had incorrect numbers on paperwork after deal. My wife had to correct him 3X. Made me uncomfortable

Overall a good experience

Great people to work with, ensure that you take pics before and after.

We like our home. Overall good quality materials and workmanship. Issues very slow to resolve.

The overall buying experience was great. Working with Pulte Mortgage and insurance was easy. Being out-of-state made it difficult to take care of any issues prior to closing. I had two virtual walk throughs but you can’t catch hidden flaws that you normally would catch in person. Trying to get the right contact information to get things taken care after the closing has been difficult and not as responsive. My first home was a Pulte home in Texas. I’ve just purchased one in Ohio. Obviously I trust Pulte as a builder.

We were updated weekly by our site manager. We are very happy with our home

Everyone on the team that I communicated or came in contact with was very professional and responsive to questions and issues I encountered. I didn’t like the turnover rate of the financial department which led to duplication of requested paperwork and other issues which could have caused a delay in closing.

Easy to work with

Great experience. Our sales rep and project manager were amazing.

Over all it was good experience working with the Pulte Group!

I had a fairly good experience. However, when the close date moved twice, it caused all other planned transactions (movers, internet) to be pushed which was a challenge.

This was our first experience building a home and overall, we are happy with our home and believe Pulte built us a solid home. But, the devil is in the details. From the day the foundation was dug to actual closing, our estimated closing date was delayed 6 weeks. Pulte did their best to prepare us for this inevitability because of the current conditions on materials and trades, but it was still extremely frustrating. A week after they committed to a closing date, they pushed it back another 8 days which meant we had to reschedule deliveries and utilities. Throughout the build we noted a few issues, like poor quality of framing lumber (lots of warped boards, bark, splits, and just overall bad workmanship of the pre-fabricated walls. Then, our framing was rained on for a month straight with no roof, leaving all of our interior lumber discolored. Electrical and plumbing workmanship was excellent. Final finishing was a mixed bag - in general the drywall and paint were done well but there were some pretty glaring issues we were surprised to see on final walkthrough. Tile work was sloppy but by the time it was done there was no time to fix. This was the biggest disappointment for us, especially based on how much it cost to get subway tile in our main bathroom. Prices for options like upgraded hardware, lighting, ceiling fan boxes, bathrooms, etc. were generally reasonable but they add up quickly - why aren’t ceiling fans prewired in every bedroom on a home whose base cost is ~$450k? That said, the sales associate was extremely helpful in walking us through options and costs so we had no surprises when it was time to pick out specific finish colors and options. One excellent thing I will give Pulte credit for is the outstanding quality of our kitchen. ... More

Sales is outstanding. The agent on site in the model is top notch. The build process is tried and true. Quality and workmanship is solid. The financing process through Pulte Mortgage is excellent. However, upon occupancy customer service in the field falls down in addressing outstanding issues.

Process was seamless and easy

The overall build experience was positive. Dan was great to work with in terms of responsiveness, communication, and tried to be as accommodating as possible. The quality of workmanship was lacking (most likely subcontracting). Even after the pre-closing walk through, some of the fixes where not any better than the original issue(s). However, I will say that Dan will work to make things right.

The purchase and selection process was excellent. When it came to the actual home build, my wife and I were surprised at the lack of attention to detail by most of the trades. Multiple items needed to be fixed prior to our closing date. We have been in our home for almost six weeks and there are still multiple items that have not been resolved. We are also constantly cleaning paint drips and paint smears off of our floor from when the walls and trim was painted inside the home. The amount of paint that is also on our siding from the trim being painted is creating a lot of additional work for us in a brand new home, which has been disappointing and time consuming. Again, attention to detail. It is strange that moving into a newly built house has created so much maintenance work for the home buyer. ... More

Disappointment with the quality of the work through the house. It looked rushed and sloppy. Have had a difficult time having them come out to complete the rest of the stuff that was not completed before closing.

The experience started out poorly when we were forced to accept a design that included windows in master bedroom which was not part of the original design. It seems odd that the city can require windows without owners approval. It changes interior design quite a bit. I thought the trades were very sloppy during construction with little cleanup being done a little concern for the next trades coming in. Our construction manager Dustin was wonderful to work with and had to correct numerous mistakes. In the end we were satisfied with the house but Dustin had to do quite a bit of follow up.

Good home, and Great support from the financial team specially Wendy Hendrick, however no response from the warranty team since closing two months ago. There are 5 issues identified during the closing on March 22nd and there is no commitment or timing from the warranty team to close issues agreed during closing.

Sales team and construction managers were responsive and helpful