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Pulte Homes Reviews in Akron, OH

What Akron Homeowners Have to Say About Pulte Homes.

Read all 131 verified reviews from homeowners that built a new home with Pulte Homes in the Akron area. Akron homeowners have rated Pulte Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.6 out of 5 stars in Akron Area

131 Reviews in Akron Area

Ratings by Category

Overall 3.6

Quality 3.4

Trustworthiness 3.5

Value 3.5

Responsiveness 3.3

Pulte Homes in Akron Area

View Homes

Customer Reviews

Buying process

  • Anonymous
  • Verified HomeBuyer
  • January 25, 2024
  • Tallmadge, OH

Sales team and construction managers were responsive and helpful

Total Score 3


Quality 3

Trustworthiness 4

Value 2

Responsiveness 5

Pulte build at Enclave

  • David H.
  • Verified HomeBuyer
  • June 29, 2023
  • Aurora, OH

Overall the experience has been fine. I was set on the lot so I built with Pulte. Our sales representative, Jessica was misinformed on a number of items so we had to push hard to try to get what was promised. Dustin was excellent during the entire build. Quality of material and some crews need to be improved at this price point.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Pulte Homes - Make sure your home is complete before you accept.

  • Michael P.
  • Verified HomeBuyer
  • December 16, 2021
  • Twinsburg, OH

Make sure your home is complete before you accept. We're still without proper drainage off the downspouts. This is causing water in the basement. A 6 week old home should not have water issues in the basement.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Unresolved issues

  • Geoff F.
  • Verified HomeBuyer
  • October 25, 2021
  • Tallmadge, OH

So we closed on Aug 30th. At that time there were still many unresolved issues with our home. The outside need to be completed, the grading needed to be completed, our actual final appliances were not installed, a window needed fixing or replacing, etc. When we did our walk through on Thursday Aug 26th we were assured all of these issues, excluding the appliances, would be resolved prior to closing. None of these were. The interior issues were still being worked on when we actually left the house to go to closing. In hindsight we should not have closed before all the work was done or at the ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Beautiful Home We’ll Enjoy for Years to Come, but came Major Issues and Headaches

  • Kevin B.
  • Verified HomeBuyer
  • September 15, 2021
  • Tallmadge, OH

Let me start by saying - the home is gorgeous and we will eventually be very happy with our decision. The house isn’t falling over and I do believe we received a fantastic deal in this market. Now onto the bad. I feel like we were deceived by our salesman. Several items that we thought would be included in our home turned out to be options that were not included. A tiled shower and the wood/metal stair railing are just two that come to mind that were never even offered to us to ‘upgrade’. Upon moving in, many items were not even completed. Closet doors not finished (no gliders in the ...

Pulte Homes responded:
Hi , Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com

Thanks AH.

Total Score 3


Quality 3

Trustworthiness 3

Value 5

Responsiveness 1

Good looking home, but penny pinching experience

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2020
  • Copley, OH

For the price paid, I expected a lot more from the builder but they counted penny's on everything. Not including the lawn is one thing. But, that maybe is a perk that some builders provide but, the kitchen cabinets do not come with handles, the bedroom doors do not have locks etc. Also, we were not told most of the options during the initial discussions so we really missed out on somethings that we may have considered if got mentioned.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 4

Revew

  • Anonymous
  • Verified HomeBuyer
  • September 27, 2024
  • Aurora, OH

Typical contractor grade materials. The can definitely reflect which sub contractors cared more vs. which ones were just in and out. Rushed to get work done to hit their monthly close numbers. Left a significant amount of open items not completed after we moved in. My recommendation: explicitly ask at time of initial home review what items are included and what are not and get it in writing. follow up with the build on a weekly, if not daily basis and bring to attention immediately.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Everything is done as per Pulte convenience and not customer convenience

  • Pritesh K.
  • Verified HomeBuyer
  • April 03, 2024
  • Aurora, OH

The language of the sales person changes once you sign the contract, they never give you all the correct information to make informed decision. But the knowledge of sales person was good and helped us make great selections. Construction manger very rigid, he is just for passing information, only time he was responsive was when he wanted a rating of 10. Customer service team responds to issues as per their convenience. The whole home construction experience is designed as per Pulte convenience and not Customer convenience/satisfaction. At the end but the house was good the experience was bad.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

Good correspondence back and forth

  • Alan S.
  • Verified HomeBuyer
  • June 02, 2022
  • Twinsburg, OH

Get projects done before closing.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Lack of communication

  • Philip H.
  • Verified HomeBuyer
  • June 29, 2021
  • Hudson, OH

So far, quality of home is better than previous home from lower cost builder. However construction process was a nightmare.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

As long as you follow the standard...

  • James O.
  • Verified HomeBuyer
  • October 22, 2020
  • Macedonia, OH

As long as you follow the standard design, you should be OK. If your model is flipped, or you have some upgrades, you will need to keep on top of things. Many small finish details get overlooked at the push to the end.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Lack of Details in Finish

  • Ung J.
  • Verified HomeBuyer
  • June 23, 2020
  • Hudson, OH

There were lack of details in finish. When we did our final inspection on our closing day, we found several issues such as dirty floor, stained kitchen faucet, missing pendant lights, missing cabinet piece in kitchen island, not levelled cabinet door, visible nail marks on molding, construction debris on roof, and etc. Although the majority of these were addressed, we are still waiting for our pendant lights and new kitchen faucet after two months. In addition, our driveway and walkway were poured more than 7 weeks after moving in. Our yards still not graded, so we might not be able to put ...

Pulte Homes responded:
Thank you for taking the time to outline your experience although it is disappointing for us to hear. We have forwarded your feedback on to leadership so they are aware and can take it into consideration. Additionally, we would like to help address your concerns and would appreciate if you could please email customersupport@pultegroup.com so our team can be in touch. Thank you again. ^Abby

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

They build beautiful houses if you don't look too closely.

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2021
  • Hudson, OH

Watch any deals they offer, those tend to disappear! Quality of paint and trim work is extremely poor. The painters will paint over dirt and anything on walls without wiping them down first. House looks great if you aren't one to pay attention to details.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Pulte Homes - The house itself is great for the most part.

  • Kevin L.
  • Verified HomeBuyer
  • August 30, 2022
  • Twinsburg, OH

The house itself is great for the most part. Once closing takes place, they forget about you. We've had to beg for 6 weeks to get the final grade completed. Lack of response to e-mails and texts is maddening. There is still a list of items that need done. In summary: pre-close, great (A+) - post-close, horrible (F).

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Quality of workmanship and material are not upto the mark

  • Anonymous
  • Verified HomeBuyer
  • June 14, 2022
  • Aurora, OH

Quality of work could have been better. Really not worth spending so much money in pulte. There are other builders like Dress home and the quality of work is excellent.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

The amount of unfinished work not completed prior to move in.

  • Heather K.
  • Verified HomeBuyer
  • November 03, 2021
  • Tallmadge, OH

It was ok. Not great but not bad. The trades moved too quickly and didn’t do a quality job.

Total Score 3


Quality 1

Trustworthiness 4

Value 3

Responsiveness 1

Pulte Hawthorn

  • Sai N.
  • Verified HomeBuyer
  • January 07, 2020
  • Aurora, OH

Quality of workmanship is not what I would expect for a half million dollar home. Most of the work seems to be subcontracted out. Their response to issues have been extremely slow.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Waiting to get things looked at

  • Steve H.
  • Verified HomeBuyer
  • December 07, 2022
  • Tallmadge, OH

Still waiting to get things taken care of

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Not good experience

  • Balaji G.
  • Verified HomeBuyer
  • July 28, 2022
  • Aurora, OH

Quality of the materials used are not good as well workmanship.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Pulte Homes - Once you close on the property, I can't seem to have any luck

  • Jayanthi G.
  • Verified HomeBuyer
  • May 14, 2022
  • Aurora, OH

Once you close on the property, I can't seem to have any luck getting hold of anyone for service request.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Great area, mediocre follow-up service

  • Willem B.
  • Verified HomeBuyer
  • April 06, 2022
  • Hudson, OH

We are two months in, and still have no working master bathroom. The plumbing is leaking through the downstairs ceiling and Pulte advised us to not use the bathroom until they can come out later in the month. I think that says all. The slightly longer version is that we bought the home in a great area, which represents about 50% of the value of my house. It's just sad to see how cheaply Pulte has finished everything. Our "upgraded" kitchen cabinets look good, but are particle board worthy of a low-income-housing project. The stains in our carpet that would be replaced, are yet to be ...

Total Score 3


Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

Great Sales Person

  • Ingrid M.
  • Verified HomeBuyer
  • August 13, 2021
  • Twinsburg, OH

I have a good experience during the sales process. The sales person wasn't pushy and was very responsive even after I signed the paper work and paid my deposit. I went with Pulte Mortgage and also found the various people that I communicated with at Pulte Mortgage to be very responsive as well. However, post closing is a completely different story. I have a number of issues. My fridge is in the middle of my kitchen and has been for almost two months because it cannot fit because the upper cabinets are too low. There doesn't seem to be any urgency on their part in trying to fix the issue. ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pulte does NOT follow-up with owners once you close

  • Timothy M.
  • Verified HomeBuyer
  • December 12, 2022
  • Tallmadge, OH

We bought a new home with Pulte and the minute you sign, you can't get anything fixed that was promised and you have to follow-up mulitple times for any warranty issues. Would never build again with them.

Total Score 3


Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Pulte Homes - Nice home, would like more flexibility, support & assistance

  • Alan M.
  • Verified HomeBuyer
  • September 06, 2022
  • Uniontown, OH

Nice home, would like more flexibility, support & assistance with options & upgrades and greater attention to detail with final cleaning and punch list items.

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 2


Quality 4

Trustworthiness 3

Value 2

Responsiveness 2

Good home but no follow through

  • Anonymous
  • Verified HomeBuyer
  • October 21, 2021
  • Twinsburg, OH

I love my new home and the area, but there are a number of things/issues that need correcting. I do recognize that supply issues are part of the reason my issues have not been resolved. The other issue, in my opinion is that Pulte management is not providing adequate onsite resources to respond promptly to problems and unfinished work with our homes. A person in addition to the field manager is urgently needed. Finally, Pulte is not meeting their own specifications. Specifically, their definition of a “smart home” says that the temperature of ones home can be controlled from a smart phone. ...

Pulte Homes responded:
We are thrilled that you are pleased with your home, but sorry to hear your experience with numerous repair issues has left you feeling disappointed. We'd like to know more about the problem. Would you mind sending us an email at customersupport@pultegroup.com so we can look into this?

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1