Pulte Homes Reviews in Akron, OH

Pulte was very easy to work with and responsive to my questions and concerns.

From start to finish, this was a seamless process. Devin was very professional, informative and responsive. Dan our builder was super helpful, patient, understanding and also responsive. These gentlemen made this first time experience for my family easy but yet also pleasant. Thank Devin And Dan

I had a fairly good experience. However, when the close date moved twice, it caused all other planned transactions (movers, internet) to be pushed which was a challenge.

Disappointment with the quality of the work through the house. It looked rushed and sloppy. Have had a difficult time having them come out to complete the rest of the stuff that was not completed before closing.

Make sure your home is complete before you accept. We're still without proper drainage off the downspouts. This is causing water in the basement. A 6 week old home should not have water issues in the basement.

This was our first experience building a home and overall, we are happy with our home and believe Pulte built us a solid home. But, the devil is in the details. From the day the foundation was dug to actual closing, our estimated closing date was delayed 6 weeks. Pulte did their best to prepare us for this inevitability because of the current conditions on materials and trades, but it was still extremely frustrating. A week after they committed to a closing date, they pushed it back another 8 days which meant we had to reschedule deliveries and utilities. Throughout the build we noted a few issues, like poor quality of framing lumber (lots of warped boards, bark, splits, and just overall bad workmanship of the pre-fabricated walls. Then, our framing was rained on for a month straight with no roof, leaving all of our interior lumber discolored. Electrical and plumbing workmanship was excellent. Final finishing was a mixed bag - in general the drywall and paint were done well but there were some pretty glaring issues we were surprised to see on final walkthrough. Tile work was sloppy but by the time it was done there was no time to fix. This was the biggest disappointment for us, especially based on how much it cost to get subway tile in our main bathroom. Prices for options like upgraded hardware, lighting, ceiling fan boxes, bathrooms, etc. were generally reasonable but they add up quickly - why aren’t ceiling fans prewired in every bedroom on a home whose base cost is ~$450k? That said, the sales associate was extremely helpful in walking us through options and costs so we had no surprises when it was time to pick out specific finish colors and options. One excellent thing I will give Pulte credit for is the outstanding quality of our kitchen. ... More

terrible communication. deadlines were unreasonably aggressive, and they reliably failed to meet them.

Such a quick and wonderful experience. I am blown away by how easy this whole process was. The staff is responsive and helpful.

It was ok. Not great but not bad. The trades moved too quickly and didn’t do a quality job.

Watch any deals they offer, those tend to disappear! Quality of paint and trim work is extremely poor. The painters will paint over dirt and anything on walls without wiping them down first. House looks great if you aren't one to pay attention to details.

Everyone on the team that I communicated or came in contact with was very professional and responsive to questions and issues I encountered. I didn’t like the turnover rate of the financial department which led to duplication of requested paperwork and other issues which could have caused a delay in closing.

Pulte doesn't care about the quality of their product.

Everyone from the sales rep to the foreman to the mortgage company were really great. They made the process enjoyable. What was also great was we could see the process of our home anytime we wanted, even with people working.

Emotionally draining and Traumatic experience, we have to pay money and then beg for it to completed soon by given dates. Lot of issues after move in ,you can never get hold of customer service on phone . Requests to fix issues ETA of 4-5 months. Do not take keys until all things are taken care .

The purchase and selection process was excellent. When it came to the actual home build, my wife and I were surprised at the lack of attention to detail by most of the trades. Multiple items needed to be fixed prior to our closing date. We have been in our home for almost six weeks and there are still multiple items that have not been resolved. We are also constantly cleaning paint drips and paint smears off of our floor from when the walls and trim was painted inside the home. The amount of paint that is also on our siding from the trim being painted is creating a lot of additional work for us in a brand new home, which has been disappointing and time consuming. Again, attention to detail. It is strange that moving into a newly built house has created so much maintenance work for the home buyer. ... More

Overall a good experience

So we closed on Aug 30th. At that time there were still many unresolved issues with our home. The outside need to be completed, the grading needed to be completed, our actual final appliances were not installed, a window needed fixing or replacing, etc. When we did our walk through on Thursday Aug 26th we were assured all of these issues, excluding the appliances, would be resolved prior to closing. None of these were. The interior issues were still being worked on when we actually left the house to go to closing. In hindsight we should not have closed before all the work was done or at the very least was firmly scheduled. I have now had to go through the repair ticked process for things that should have been done prior to closing. It is getting fairly frustrating as only a couple of issues have actually been resolved now 2 mos after closing. We are still hopeful that Pulte will get these corrected in a very timely manner. ... More

I love my new home and the area, but there are a number of things/issues that need correcting. I do recognize that supply issues are part of the reason my issues have not been resolved. The other issue, in my opinion is that Pulte management is not providing adequate onsite resources to respond promptly to problems and unfinished work with our homes. A person in addition to the field manager is urgently needed. Finally, Pulte is not meeting their own specifications. Specifically, their definition of a “smart home” says that the temperature of ones home can be controlled from a smart phone. I have a zoned system that includes two thermostats, but yet Pulte has provided only one smart wi-fi thermostat. I am still waiting for resolution of this issue ... More

Few things need to be addressed but haven’t had a cycle after two months to provide feedback. Cabinets bag walls and certain finishing points needs addressed.

This is our third new build experience and by far the worst. From the very beginning sales experience all the way through to our closing and now into our one year warranty experience. It started with the sales agent making promises, in writing, that she couldn’t actually fulfill. After escalating the issue internally I was told by the sales agent’s manager, and I quote, “if I wasn’t happy, why did I choose Pulte”? After the build started I personally found many quality issues that were overlooked by the PM. This was most likely due to Pulte choosing the cheapest sub contractors. Additionally, our closing date was pushed three times and I even had to call the city myself to get updates as to why we were failing inspections. After closing we still had many issues. We even had painters in the house the day after closing still working. We knew going into closing that we had several windows cracked and they would be replaced when they arrived. I would assume we would be prioritized over the houses still in construction, that was a bad assumption… Finally, after being in the house for a few months we noticed the lighting doesn’t even match the plans. ... More

Let me start by saying - the home is gorgeous and we will eventually be very happy with our decision. The house isn’t falling over and I do believe we received a fantastic deal in this market. Now onto the bad. I feel like we were deceived by our salesman. Several items that we thought would be included in our home turned out to be options that were not included. A tiled shower and the wood/metal stair railing are just two that come to mind that were never even offered to us to ‘upgrade’. Upon moving in, many items were not even completed. Closet doors not finished (no gliders in the floors and no paint), a cracked window, flooring installed in closet not all the way to wall, walls needed patched, towel racks coming out of walls, etc. Most of these things have still yet to be corrected. Then during the first week and a half in the house, we had two water leaks. The first took far long to repair and the second was just okay. During this, we found out that our water shutoff valves for the upstairs were installed wrong and did not work properly. Also, while most of these items have been repaired, we are still waiting for the fan to be replaced in our half bath as it was likely damaged by the water leaks. We had to have our front porch concrete re-poured because of an obviously visible incorrect slope. This took two weeks to repair and while doing so they left our siding on the ground in the mud not even lying flat. During the re-pour they got concrete on other siding that still needs replaced. Workers used my hose (not a big deal) but couldnt even clean up after themselves leaving in sprawled all over the front yard. A porto john was left on my front yard for several weeks although houses on both sides of me were still being built. I had to dig up a 10-12 foot piece of wood (2x6) that was mostly buried but had a 1-2 foot section extending up through the ground and clearly noticeable leaning against the house. Honestly the list goes on and on and on but I think you get the point. I never expected to have a perfect house, but I didnt expect so many things to be wrong, nor did I expect things to take so long to fix thereafter. If you go with Pulte, don’t ‘trust’ they will get it done because they wont. Be the bad guy and hound them til its completed to your satisfaction. ... More

We have been greatly disappointed by a number of issues. We were pressured to close on the house with outstanding issues as we were guaranteed that they would be fixed in a timely manner. Some of the issues which remained and were discovered after represent safety issues as well. At this point, over a month after closing, many issues remain unresolved or took weeks to get fixed (with prodding from us - like HVAC piping putting us at risk of CO poisoning, a garage door screw which was broken leading to instability of the whole opening unit). Often, we received NO or very SLOW response when we asked about repairs. We still have a nonfunctional master bedroom shower (the door is currently off the hinges with cracked tiling which we paid extra for) in the master bedroom and no timeline for a fix with 3 failed attempts at repair. We have no guaranteed timeline for a fix. As it stands, we will continue to push for fixes but hesitate to recommend Pulte to others if this is the "Pulte experience". A few other issues took us by surprise. The lack of any finished flooring in the HVAC room on the second floor, the final grade (with multiple areas going towards the house), and that our driveway is now permanently stained by some sort of oil based splatter. ... More

I am absolutely amazed, astonished even, at how poor the quality of the subcontractors’ work was. Sloppy painting, stained carpet, broken windows, malfunctioning oven, upside down doors, etc.

When in initial order phase, there are more options and add ones which needed to be discussed . Additional lighting, recepticals, faucets, utility room finish, garage finish.

I have a good experience during the sales process. The sales person wasn't pushy and was very responsive even after I signed the paper work and paid my deposit. I went with Pulte Mortgage and also found the various people that I communicated with at Pulte Mortgage to be very responsive as well. However, post closing is a completely different story. I have a number of issues. My fridge is in the middle of my kitchen and has been for almost two months because it cannot fit because the upper cabinets are too low. There doesn't seem to be any urgency on their part in trying to fix the issue. The customer service folks that you are suppose tor reach out to are not very responsive. I understand that sometimes things can take time to resolve and I have been very patient, but, at a basic level, you should be communicating with your customers about why things are taking time to resolve and when you expect to address the problems that have been raised. This is customer service 101. In this case, crickets. Overall, I'm very disappointment with the workmanship. There were glaring issues like cracks in the bathtub, newly installed towel racks falling off the wall, unfinished wainscoting, missing screws from switch plates, unfinished work on the siding, issues with the roof, garage door not working properly, AC not working ... I could go on. And, these are the things that I identified within the first month of moving in. God knows what's to come. In addition, the trades handled the materials roughly (there was clearly no care). Most, if not all, of the doors and frames have some kind of damage. There's also damage to the cabinets. I can't tell you how many non Pulte contractors have entered the house and commented on the glaring imperfections in the drywall (... I mean really obvious stuff that anyone that cares about their work would see). If I had to do things over, I don't think that I would go through this process. If you're someone that values workmanship and quality you're better off renovating a home or building from scratch, which will give you the opportunity to work directly with a reputable and reliable general contractor that's interested in doing good work. ... More