Pulte Homes Reviews in Akron, OH

Promises made. Promises not kept

terrible communication. deadlines were unreasonably aggressive, and they reliably failed to meet them.

We have lived in the house for five weeks. I have a leaking pipe, Cracked driveway, and a leak in our basement.

I've never seen so many corners being cut to save a few bucks and increase corporate profits. e.g. Commode door is an option. Build quality is the worst I have ever seen. Cracks, nail holes, unfinished surfaces are just a few examples. Main I sues are huge gaps in windows outside. Who does this? I've dealt with Lennar as well, and I was amazed how bad Pulte quality is.

I am absolutely amazed, astonished even, at how poor the quality of the subcontractors’ work was. Sloppy painting, stained carpet, broken windows, malfunctioning oven, upside down doors, etc.

All I can say is that I would never recommend Pulte to anyone ever! There is dried plaster and junk under the carpet so we step on bumps all over the floor, painting and trim work is terrible inside and out.. I can go on and on!!

We would have never built with Pulte had we known what a poor quality home they would build for us. We basically had to be onsite every day to catch mistakes that were being made. We built a home with no basement and the plumbing was not coming out of the floor in the correct places. The main supply for water into the house was in a storage closet doorway that we had to tell them to move and also later on discovering toilets not centered. This all had to be corrected by breaking up the concrete and re-centering pipes. The electric wiring was also an issue. The pendant lights over the kitchen island were not centered and one was even not over the island. It was like pulling teeth when we finally got them to correct them. Outlets in laundry room were poorly placed for washer and dryer and ironing board, this was never corrected. The drywall work is terrible and several walls are not true. The cuts in drywall for outlets and switches were not properly cut out and the repairs to them look amateur. There was drywall plaster all over many outlets that we had to clean. Also they us paint sprayers that left overspray on all the windows that we had to cleanup. The loft in our home was not insulated in the ceiling which we caught just before closing, the garage ceiling (we paid extra for) was missed as well. We move in early December 2022 only to discover the zone heating was not wired correctly and the loft area upstairs was not heating and wouldn’t get above 60 degrees. HVAC contractor had to come out and fix. Also discovered a bathroom exhaust vent cover was used for the dryer vent that was clogging vent and barely connected which they finally repaired 5 weeks after we moved in. The brick work on the front of the house is terrible and was done by one adult and 2 minors. Pulte has yet to rectify this issue. I could go on and on with my punch list. Basically Pulte hires as many unskilled laborers as possible to do the work and it shows on the finished product. Also at closing they worked it so we did not get credit for $1200 dollars in property taxes they owe us for 2022. Read the fine print carefully. Very disappointed in Pulte Homes to say the least! ... More

We have been ignored post move-in. Do not respond for requests to complete work. Terrible organization.

Incomplete work left at the time of closing and was promised to fix right away but still not fixed. It’s been almost 3 months now, yet our garage isn’t fixed.

Pulte Homes is not a good company to buy house. Pulte uses very low-quality materials to build houses which is not recommendable to other customers. It is worse company I ever uses. Please think before you purchase any house from Pulte Homes.

Pulte doesn't care about the quality of their product.

This is our third new build experience and by far the worst. From the very beginning sales experience all the way through to our closing and now into our one year warranty experience. It started with the sales agent making promises, in writing, that she couldn’t actually fulfill. After escalating the issue internally I was told by the sales agent’s manager, and I quote, “if I wasn’t happy, why did I choose Pulte”? After the build started I personally found many quality issues that were overlooked by the PM. This was most likely due to Pulte choosing the cheapest sub contractors. Additionally, our closing date was pushed three times and I even had to call the city myself to get updates as to why we were failing inspections. After closing we still had many issues. We even had painters in the house the day after closing still working. We knew going into closing that we had several windows cracked and they would be replaced when they arrived. I would assume we would be prioritized over the houses still in construction, that was a bad assumption… Finally, after being in the house for a few months we noticed the lighting doesn’t even match the plans. ... More

The outside light fell apart within days of moving in when a moderate wind blew across our neighborhood. The plastic mold between our outside door and the door frame keep falling apart, making cold air rush into the building. The water heating system is a mess; when one bath heater is turned on, every other heating system goes cold. This means that everyone in the household needs between 30 minutes to one hour in the morning to take turns for shower.