Pulte Homes Reviews in Akron, OH

I've purchased and built 3 homes. This was the worst experience ever. I don't know if it is a lack of staff or expertise. The builder was nice and always well-mannered and that's the only positive thing to say. I felt that we were managing the actual build of the home because of all of the quality issues that we raised that would not have been addressed. We had to monitor every selection we made to make sure it was correct, including colors, size, shapes. We purchased numerous add ons. When we moved into the home it was as if the builder did the bare minimum to get a building up and operational. Poor quality painting, poor quality tile, molding not painted, the home had paint, spackle, grout, etc. throughout the home on the day of move in. The home was poorly cleaned on move-in. This is my wife's second time with this builder because the quality was very good on the first build. I wouldn't recommend this builder to any one if this is the experience expected. ... More

the townhouse we purchased was already built and available when we needed to find a new home. The color scheme was what I like which was definitely a plus along with the quick move in.

The builder did a great job keeping us informed on our home buiding experience. The customization experience over exceeded our expectations and so far the quality of the home has been exceptional. Ome drawback. After we moved into our home, it took longer than expwcted for someone to folllow back up with us on minor issues we had. I wish they would follow to more quickly. Otherwise, the experience has been great!

Pulte creates too many homes that it cannot keep up with, thus the quality suffers. Finishings were poor such as painting was awfull, many places were missing paint entirely, choices of wood were poor as noticed during construction, final grading still is not complete after 2 months, window signs still in windows above garage, responsiveness is very slow often times months.

Great builder but performing extra checks once things are complete could be an area for improvement.

So far, quality of home is better than previous home from lower cost builder. However construction process was a nightmare.

As long as you follow the standard design, you should be OK. If your model is flipped, or you have some upgrades, you will need to keep on top of things. Many small finish details get overlooked at the push to the end.

We have lived in the house for five weeks. I have a leaking pipe, Cracked driveway, and a leak in our basement.

The workmanship is very rough, careless! Shocked and disappointed!

Have everything completed in your home before you close. Also, make sure your keys are available when you close. The quality of the house is not worth the money.

Sales is outstanding. The agent on site in the model is top notch. The build process is tried and true. Quality and workmanship is solid. The financing process through Pulte Mortgage is excellent. However, upon occupancy customer service in the field falls down in addressing outstanding issues.

For the price paid, I expected a lot more from the builder but they counted penny's on everything. Not including the lawn is one thing. But, that maybe is a perk that some builders provide but, the kitchen cabinets do not come with handles, the bedroom doors do not have locks etc. Also, we were not told most of the options during the initial discussions so we really missed out on somethings that we may have considered if got mentioned.

There were lack of details in finish. When we did our final inspection on our closing day, we found several issues such as dirty floor, stained kitchen faucet, missing pendant lights, missing cabinet piece in kitchen island, not levelled cabinet door, visible nail marks on molding, construction debris on roof, and etc. Although the majority of these were addressed, we are still waiting for our pendant lights and new kitchen faucet after two months. In addition, our driveway and walkway were poured more than 7 weeks after moving in. Our yards still not graded, so we might not be able to put grass seeds this year although we moved in spring. It is frustrated not being able to enjoy what we already have paid in full. The most frustrating issue is with our hardwood floors. We have hardwood floors on all three floors, but we found out that there were a lot of drywall dust trapped inside of grains of hardwood floor pieces. We raised this issue during the final inspection and basically got no solution. After trying few different methods, we realised we need to manually get the dust out of individual grain using a small screw driver. I stopped almost immediately because it could damage the hardwood pieces. Therefore, it looks like we are stuck with dirty hardwood pieces because they have no intention of cleaning for us. I believe this could have been prevented during the construction if the work was done more carefully or the floor was put after drywall was completed. It is definitely disappointed to see these floors every day. We feel that we deserve a better quality finish product, considering the price of the house and the payment was made on the closing day. Please check all the details of your house as much as possible before moving in and make sure that the majority of work gets done immediately after your inspection. I actually think the final inspection should take place few weeks before the closing day instead of closing day, so the issues can be fixed prior to move in or closing. I think we have little or no leverage after closing when discussing and prioritising outstanding issues. ... More

Dustin and Devin at North Woods made the whole experience a breeze. We love our new home!

Any time I call for resolution of a problem or issue with Pulte, I can count on a very delayed response. Customer service is a thing of the past, and Pulte is a prime example of that lack of caring.

Quality of workmanship is not what I would expect for a half million dollar home. Most of the work seems to be subcontracted out. Their response to issues have been extremely slow.

The outside light fell apart within days of moving in when a moderate wind blew across our neighborhood. The plastic mold between our outside door and the door frame keep falling apart, making cold air rush into the building. The water heating system is a mess; when one bath heater is turned on, every other heating system goes cold. This means that everyone in the household needs between 30 minutes to one hour in the morning to take turns for shower.

We’ve been in the house for nearly two months and our house still does not have the ability to have internet because Pulte did not coordinate properly with internet companies to make sure our house was serviceable

Dustin and Linda were outstanding. The home was not presented in an appropriate way however from a cleaning standpoint. The cleaners did a very poor job. There also seem to be issues with chunks of dirt or who knows what not being cleaned before carpet was laid so there are lumps all over the floors that have carpet.

We are very happy with our new home

We enjoyed picking the options for our house and the process of building it went very smoothly. I’ve heard it can be stressful but that wasn’t the case for us.

Building with Pulte was a great experience and we would highly recommend them to anyone.

From start to finish, this build couldn't have gone much better. Communication (which I value highly) was always a priority. Quick, thoughtful responses always were returned. Everything was done above and beyond code with good quality materials. The only issue we really have is the final grade. While a landscaper will deal with this, the final grade and yard was left with a ton of rocks, very uneven, and were not sure how it passed city inspection. Several other neighbors have complained of the same issue. Other issues popped up but were quickly remedied by pulte. Our field rep Cody did a fantastic job. ... More

Easy to work with

All I can say is that I would never recommend Pulte to anyone ever! There is dried plaster and junk under the carpet so we step on bumps all over the floor, painting and trim work is terrible inside and out.. I can go on and on!!