Pulte Homes Reviews in Cleveland, OH

Entire experience was awesome

My overall experience was very good. We are working the kinks out in the house which was expected

So called upgraded padding is "apartment grade"

Just the overall follow up after the sale. Non existent, just survey after survey. For spending $850k, they don't act like you did.

have to redo everything again by yourself. Customer experience is nonexistent or negative. Personnel are rude and nobody wants to dodo work. Save your hard own money. If you are interested in tearing down the entire newly built piece of garbage abd build new, then chose Pulte home. Craig ***** and Brian both are deceptive . Don’t trust anything they say.

Construction manager was terrible. Never around not a part of the building process. The workers craftsmanship is beyond terrible

Overall, I am very satisfied with my experience so far. Everyone has been great to work with and responds promptly if an issue arises. We have only had 2 warranty claims and both have been responded to expeditiously. Kayla and Nick have been a joy to work with. Very happy with our experience!

We are truly thrilled with our Pulte home. We watched the entire process and were met with open and honest communication throughout. We feel our home was built with quality! My huge issue is warranty.. Pulte is refusing to fix our cracked driveway.. it extends from the garage to the street. While not their fault, it falls on them because of who they contracted concrete with. Very poor quality and beyond upsetting when we've spent this much money. So my biggest piece of advice.. try to get things fixed before closing.

Some trash left from construction, some cheap feeling materials (doors, carpet, doorknobs, flooring inconsistencies, and an issue with the water temperature control in showers.

During the initial start of the process everything went smoothly, the fun part was picking everything and designing to our preferences. Once closing date was getting near, seems like things were being shortcutted so that they could have us sign on the dotted line and get paid on time. We did do a walk through a couple days before and then a final walk through an hour before closing, but things were missed thay should have been caught by the construction manager. Example, our front door threshold was damaged when the contractor brought in appliances and many of the door catches that prevent the door handles were placed too low, so a couple of opens without holding on to the door now have left holes in our drywall. Of course those aren't covered under Pulte's "warranty" but these are due to poor workmanship. Our final grading on our lot left a lot of rocks all over, when other lots were finished smoothly, and since they just finished the house next door, they cut into our lot about 10 feet and removed a lot of dirt, we waited to see if they'd correct that when they graded the lot next door, and of course they did not. So now our lot drops off like a cliff 10 ft away from the lot line. Pulte seems good until they close and have your money, then after that they are difficult to get to follow through on anything that is clearly workmanship issues. ... More

See above contractor did some side and back final grade after complaining it wasn't completed , it still isn't great. Was promised other things prior to closing didn't happen either . How can you not investigate what I had moisture puddles after rain for months then refusing to remediate it . Some insulation was removed in basement was saturated smelled my hand after touching it smelled of mold. My trees were damaged moved by ***** team in April was told 2 weeks they never came back and a few plants fried/ died they were moved from driveway to hot sun for months and never moved back . The uneven terrain couldn't lift them back to where they originated from just kept waiting and pleading for it to be done. So I was a Japanese maple replace it a leaves were beautiful then they scorched them since workers placed tree in sun and never came back. Ray gave workers permission to move 4 arborvitae's from my property when house next to me was being built all dirt from the dig was in my property for about a month. They stacked the 4 trees onto each other 1 died 1 had some broken branches which Ray said he would replace 2 , never replaced . If workers for Pulte damage or move my possession and don't get my permission and it becomes damaged Pulte needs to replace it. Again moved pot in front corner to check leak never moved it back and my Clematis died in full sun . My Japanese maple was beautiful and 5 years old is very costly to replace one that size and it also had sentimental meaning to me. Dawn is a wonderful much needed addition . Ray needed help from the onset . Please explain why I had to wait months and months for my final grade ? It seemed to me once you had my money ?? I didn't have a garage door that closed for 6 days mouse got into my bird food not to mention safety with stuff being left and rain to get in . Air conditioner didn't work for another 5-6 days called after hours no one was in the after hours pager It was high 80s without air and I have 2 dogs with hair. The switch on outside was never turned on , which was found 6 days later . Dishwasher was dented non functioning at move in was replaced never installed just rocking and moving . I told Ray he said to call the company that brought it to install it, later found out it was Pulte that should have installed it. I have a grandaughter that stands and it moves screws fall out and even frame that it fits in may need replaced due to the rocking and never installed . I have now been planting trees in heat of summer that are root bound and unsure if they will thrive since should have been all done in spring, which I was promised . So many of my neighbors offered such concern for me that my final grade was not completed . I would like an escavator to look at the final grade like promised not the contractor . Landscaper said not done right part of back needs more dirt in an area . Was promised clean up of 3-4 feet weeds in back by creek by someone, never touched . What does Pulte and HOA do for the land and property here . They each say different things bottom line the grounds for these high paying lots look terrible. The ***** needs to stop spraying chemicals on rock areas and many homeowners don't want the spraying of chemicals the landscapers are awful saw worker picking weeds at my rock area then another guy came in his fast scooter to spray anyway and the weeds were minuscule not even visible , but they can't handle the 3-***** homeowners by the wetlands with weedwacker . Again was promised by Ray this would be cleaned up to no avail . I did recommend Pulte originally to a friend she is building with them now,but wouldn't now based on these concerns . The cost of my lot way too high for 2-4 foot grass and weeds . I was also told by Linda in sales that my house would be furthest back , not true . A much too large of a house with sunroom was placed next to me . I have 4 large windows facing my very expensive lot have no privacy in my back yard now. The same house next to me sticks out way too far looks ridiculous and other neighbor's porch is looking at garage. I can see in their front window from my very close lot too . When offered concern about the inappropriate size house placed next to me and again was told my yard would be private Linda in sales told me in a text that if I wasn't happy with it I could sell, was shocked by her text. I would definitely grade Linda's survey poor not a 9 like my initial survey . I believed these people that's why they got the initial scores I was ***** for sure . I feel the huge house next to me was all about the money not about the customers that live next to it. I want my damaged trees replaced And my basement cleaned with the floors being moist for months . Thank you. Dawn is efficient and hard working ! The best addition to the development experience. The ***** is awful and who hired them . I would like estimated costs of what they do monthly and especially what they have done for my area since March 27?? Thank you and please advise. ... More

From start to finish, we had a great experience. Our realtor put us in touch with Steve. The process of buying was very smooth and easy. The design center was great, they were very helpful and made it fun and easy. The building process itself couldn't have gone better. George was the best part of the process. He kept us up to date, answered all our questions, and made sure we were comfortable with every step. George goes above and beyond to make sure his homeowners have the best experience and house possible. We've been in the house almost two months and we love it! Everything is exactly how we wanted it! ... More

Closed with too much yet to be done. Once closed you have no leverage. We found ***** and ***** homes a better value.

good

The architecture is lacking; too many interior doors, too much wasted space. Island, lights, cooktop, sink not lined up. Shelves in closets and pantry are a waste of space, too cheap. The construction manager seems to care but many of the craft people, based on the small holes, splatters of paint, and missed opportunities, do not care. It is, however, better than many other builders out there.

Everyone acted in a professional manner, were very accomodating within the Pulte structure.

The quality of workmanship is not very good and the response from the project manager is a lot of promises without results. Seems the subcontractors that install don't care about quality and don't recognize their poor workmanship; I believe they install with the hope that the homeowner doesn't see it or it is too late to do anything about it - I can share photos showing terrible finishes of what is considered industry standards. Our expectation was that a $500,000 ($200 per sq ft. home) home would not have the lowest quality of builders grade materials available (carpet, trim on outside stone to name a couple). Resolving any issue with the home has been slow at best. Finally, we basically were pressured to close before 3 to 5 things we noted were unfinished; we were promised they would be taken care of soon after closing - we were in the home a month before the final grade was completed - basically because we paid cash for the home we were not a priority once closed - regarding final grade, I was told Pulte had to prioritize grading of homes with financing because banks will not close until completed - we paid cash and were promised we were a priority to get the final grade completed - frustrating to see 3 to 5 homes that were not finished get their final grade but the 3 or 4 homes where people had moved in (including us) did not have their final grade. Overall Pulte tells customers that they build quality homes and will take care of you - our experience is the exact opposite and if you ask our neighbors, they will tell you the same. ... More

i am so happy i bought my home knowledge gud experience i truly trust them pulte team specially Nick Dylan. westlake community

We love our new home and neighborhood. The purchase process was smooth and easy. The construction manager Jeremy was fantastic addressing all of our questions and concerns.

The house is beautiful, that said I do have some issues with the house. I don’t think the quality is there for the price. I’ve had trouble with the AC and the flooring. They are willing to help remedy the issues as long as it’s before you close on the house.

Pulte is a fine builder and were great to work with during the build process. They were extremely transparent and communicative. Once we closed, that transparency stopped and trustworthiness declined. We were told we won’t have a driveway for a while because the weather in Ohio in April. It made sense until the unoccupied homes down the street that were quick move ins got driveways poured. We called Pulte and they told us the city won’t let them sell homes unless there is a permanent driveway which for us wasn’t the case because we built our house during the winter. We called the city, it was a lie. We’ve had other issues too with poor responsiveness, leaking sink for 3 weeks now and a A/C condenser that wasn’t plugged in. ... More

Our experience building with Pulte was incredibly frustrating from start to finish. If you are looking for a modern home or a collaborative builder, look elsewhere. No Flexibility or Customization: You are completely pigeonholed into outdated finishes and design packages. There is virtually zero room to customize, meaning you pay new-construction prices for a home that feels dated before you even move in. Subpar Craftsmanship: The overall quality of work is severely lacking. We quickly realized that if we weren’t on-site constantly checking on the house, basic things were skipped or done poorly. You essentially have to act as your own superintendent to ensure the bare minimum standards are met. Unresolved Issues After Closing: Despite our constant oversight, we still closed with a list of outstanding issues. Once Pulte has your money, their attitude changes completely. Abysmal Customer Care: Trying to get in touch with anyone post-close is incredibly difficult. When you finally do get a response, their process for addressing warranty or repair issues is painfully slow. To make matters worse, when they do send someone out to fix a problem, they do the job halfway, leaving you to deal with the fallout. We expected a much higher level of professionalism and build quality for the price. Pulte builds fast, but they do not build well, and their post-closing customer service is non-existent. Save yourself the headache and find a builder who values quality and customer relationships. ... More

Building the house and the construction manager were great. Did not have a good experience with Pulte Mortgage. Communication should be better.

I feel the workers should have more time and be cautious of not causing damage to products. Quality over quantity!

Work order system is slow. A contractor comes to fix cracks in the foundation and can only fix one because the work order says "crack" not "cracks". He was unable to get permission to fix all so he has to come back. What a waste of everyones time. We are also disappointed with some of the craftsmanship. Even after the final walk through we found many small instances of work that looked like it was hastily done. Also disappointed with quality of some of the materials used. We paid for baseboard upgrades and were suprised that they were not actual wood.