Pulte Homes Reviews in Cleveland, OH

From start to finish, we had a great experience. Our realtor put us in touch with Steve. The process of buying was very smooth and easy. The design center was great, they were very helpful and made it fun and easy. The building process itself couldn't have gone better. George was the best part of the process. He kept us up to date, answered all our questions, and made sure we were comfortable with every step. George goes above and beyond to make sure his homeowners have the best experience and house possible. We've been in the house almost two months and we love it! Everything is exactly how we wanted it! ... More

Closed with too much yet to be done. Once closed you have no leverage. We found ***** and ***** homes a better value.

good

The architecture is lacking; too many interior doors, too much wasted space. Island, lights, cooktop, sink not lined up. Shelves in closets and pantry are a waste of space, too cheap. The construction manager seems to care but many of the craft people, based on the small holes, splatters of paint, and missed opportunities, do not care. It is, however, better than many other builders out there.

Everyone acted in a professional manner, were very accomodating within the Pulte structure.

The quality of workmanship is not very good and the response from the project manager is a lot of promises without results. Seems the subcontractors that install don't care about quality and don't recognize their poor workmanship; I believe they install with the hope that the homeowner doesn't see it or it is too late to do anything about it - I can share photos showing terrible finishes of what is considered industry standards. Our expectation was that a $500,000 ($200 per sq ft. home) home would not have the lowest quality of builders grade materials available (carpet, trim on outside stone to name a couple). Resolving any issue with the home has been slow at best. Finally, we basically were pressured to close before 3 to 5 things we noted were unfinished; we were promised they would be taken care of soon after closing - we were in the home a month before the final grade was completed - basically because we paid cash for the home we were not a priority once closed - regarding final grade, I was told Pulte had to prioritize grading of homes with financing because banks will not close until completed - we paid cash and were promised we were a priority to get the final grade completed - frustrating to see 3 to 5 homes that were not finished get their final grade but the 3 or 4 homes where people had moved in (including us) did not have their final grade. Overall Pulte tells customers that they build quality homes and will take care of you - our experience is the exact opposite and if you ask our neighbors, they will tell you the same. ... More

i am so happy i bought my home knowledge gud experience i truly trust them pulte team specially Nick Dylan. westlake community

We love our new home and neighborhood. The purchase process was smooth and easy. The construction manager Jeremy was fantastic addressing all of our questions and concerns.

The house is beautiful, that said I do have some issues with the house. I don’t think the quality is there for the price. I’ve had trouble with the AC and the flooring. They are willing to help remedy the issues as long as it’s before you close on the house.

Pulte is a fine builder and were great to work with during the build process. They were extremely transparent and communicative. Once we closed, that transparency stopped and trustworthiness declined. We were told we won’t have a driveway for a while because the weather in Ohio in April. It made sense until the unoccupied homes down the street that were quick move ins got driveways poured. We called Pulte and they told us the city won’t let them sell homes unless there is a permanent driveway which for us wasn’t the case because we built our house during the winter. We called the city, it was a lie. We’ve had other issues too with poor responsiveness, leaking sink for 3 weeks now and a A/C condenser that wasn’t plugged in. ... More

Our experience building with Pulte was incredibly frustrating from start to finish. If you are looking for a modern home or a collaborative builder, look elsewhere. No Flexibility or Customization: You are completely pigeonholed into outdated finishes and design packages. There is virtually zero room to customize, meaning you pay new-construction prices for a home that feels dated before you even move in. Subpar Craftsmanship: The overall quality of work is severely lacking. We quickly realized that if we weren’t on-site constantly checking on the house, basic things were skipped or done poorly. You essentially have to act as your own superintendent to ensure the bare minimum standards are met. Unresolved Issues After Closing: Despite our constant oversight, we still closed with a list of outstanding issues. Once Pulte has your money, their attitude changes completely. Abysmal Customer Care: Trying to get in touch with anyone post-close is incredibly difficult. When you finally do get a response, their process for addressing warranty or repair issues is painfully slow. To make matters worse, when they do send someone out to fix a problem, they do the job halfway, leaving you to deal with the fallout. We expected a much higher level of professionalism and build quality for the price. Pulte builds fast, but they do not build well, and their post-closing customer service is non-existent. Save yourself the headache and find a builder who values quality and customer relationships. ... More

Building the house and the construction manager were great. Did not have a good experience with Pulte Mortgage. Communication should be better.

I feel the workers should have more time and be cautious of not causing damage to products. Quality over quantity!

Work order system is slow. A contractor comes to fix cracks in the foundation and can only fix one because the work order says "crack" not "cracks". He was unable to get permission to fix all so he has to come back. What a waste of everyones time. We are also disappointed with some of the craftsmanship. Even after the final walk through we found many small instances of work that looked like it was hastily done. Also disappointed with quality of some of the materials used. We paid for baseboard upgrades and were suprised that they were not actual wood.

Fast, friendly and sales and working staff very helpful.

I think they rushed through the build and had shotty work in many areas. After closing I was dropped like a led balloon. It has been 2 months since closing andI have yet to have a rough grade or driveway put in while spec homes have been built and finished including grade and driveway long after my closing. Needless to say I am very disappointed.

Everything from the design process to the loan process to closing and the craftsmanship of the home was great.

I normally wouldn’t do a review until everything all the issues that have been identified in the home are complete. The quick response from Pulte title company was great. However, when it came to fixing issues it is a little subpar. After closing over a month in half I am still waiting to close out an item that needs fixing which was identified prior to closing.

Our contractor Nick was so helpful through our process of building our house. Any questions were always answered and he always was there throughout the whole process.

Enjoying our new home very much

We had a great experience with Pulte! We love our new house

The contract part with Pulte was very smooth, however don’t forget to read the fine print. They have an exclusion which allows them not to pay the property taxes because they aren’t assessed at the time of the closing. Construction. What a nightmare. The subcontractors made multiple mistakes, the job site was filthy and the construction manager and his supervisor are not on top of the construction. The electric box was mounted within 6 inches of the gas line. Living in the home, so many cold areas, question proper insulation. Corner beads throughout the home. Very disappointed with Pulte and how they handle things. ... More

Overall, we are extremely happy with our house. However, there have definitely been issues. I won't go into all the detail but we've had small issues with flooring, caulking, a bad smoke detector, a cracked doorknob, a damaged window frame, etc. - you get the idea. In short, I would say that Pulte cares enough that they are willing to fix issues (even though some issues are requiring me to be more persistent) but not enough that they just did it the right way. There was even a snarking email in response to the cracked doorknob calling us out for not calling it out during our walkthrough. Sorry, this is our first time building a house, but not theirs. If we build another house in the future, we will be ridiculously thorough during the walkthrough instead of trusting blindly. I recommend any buyer be that. A lot negative above but it has mostly been positive. We are looking forward to the community being fully built and the weather to be nicer to enjoy it fully! ... More

Both the contractors did a great job with communications. Jeff did an excellent job with explaining us everything. He is easy to reach and communicate with. Quality is great overall. Noticed some minor cracks, but I am confident they can be looked at during the one year review.

Overall, I do like the home itself, but my experience with Pulte was disappointing. The option-selection process lacked transparency, and several important details were either not clearly explained or were outright misrepresented. I was told certain features could not be done, only to later see those same features included in nearby homes. For example, I requested basic wooden steps off the back slider and was told this was not an option, yet a quick-build home next door received them. I was also told a side entry door for the garage was not possible, despite multiple surrounding homes having one. These inconsistencies were frustrating and eroded trust. Additionally, within a week of moving in, a window seal began leaking moisture. When colder weather arrived, the window cracked. Nearly two months later, the issue remains unresolved. While the house itself is nice, the overall experience left me feeling misled. If I had to do this again, I would choose a different builder. ... More