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- Cleveland, OH
Pulte Homes Reviews in Cleveland, OH
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What Cleveland Homeowners Have to Say About Pulte Homes.
Read all 290 verified reviews from homeowners that built a new home with Pulte Homes in the Cleveland area. Cleveland homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Cleveland Area
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Customer Reviews
Lack of knowledge of the salesreps at the time of selling the home.
- Narendhar S.
- Verified HomeBuyer
- February 02, 2022
- Columbia Station, OH
Pulte was able to build the home in time but the workmanship and the finishings are below par including the overall models and layouts needs a lot of work to be done.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
contractor workmanship was not what we expected from a Pulte home
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- Painesville, OH
We expected much better quality form this builder for the cost of the home. Home was not cleaned at time of closing to move in ready.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Poor initial quality of workmanship.
- Daniel W.
- Verified HomeBuyer
- January 19, 2022
- Painesville, OH
I would not have closed on this house until ALL items were fixed. We have been in this house now for over a month and there are still many issues left unresolved.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Pulte Homes - We built in Westlake, not sure I’d use Pulte again.
- Thomas P.
- Verified HomeBuyer
- October 27, 2021
- Westlake, OH
We built in Westlake, not sure I’d use Pulte again.
Total Score 3
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Pulte Homes - The follow up since I closed on the home has been horrible.
- Mark F.
- Verified HomeBuyer
- October 12, 2021
- Mentor, OH
The follow up since I closed on the home has been horrible.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
not very satisfied in terms of build quality and response attitude
- Nan Z.
- Verified HomeBuyer
- June 12, 2020
- Wadsworth, OH
I was not satisfied with the build quality as well as poor results of how issues being handled. Not a trustworthy builder personally feel.
Pulte Homes responded:
We are so sorry that our response has not be satisfactory but we would like to assist in any way we can. If you could please send some additional information to customersupport@pultegroup.com so our team can be in touch we would greatly appreciate it. ^Abby
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Pulte Homes - I had/have multiple issues when i moved in.
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Columbia Station, OH
I had/have multiple issues when i moved in. It's been more than couple of month's that i moved in and still lots of issues. Customer service is horrible. Even i could not get hold of any one while calling the emergency line.
Total Score 3
Quality 2
Trustworthiness 4
Value 2
Responsiveness 1
Pulte Homes - The quality of drywall, carpentry and attention to detail are
- Concetta S.
- Verified HomeBuyer
- July 27, 2022
- Westlake, OH
The quality of drywall, carpentry and attention to detail are not good. Also, after my walk through numerous items were supposed to be completed. A month and a half later I’m still waiting. Not enough management to oversee contractors. Electric was only service that was great. Disappointing once they have your money.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
Brand name and experience does not match
- Sumit P.
- Verified HomeBuyer
- May 11, 2022
- Columbia Station, OH
We decided to buy our first home with Pulte because we had heard really good things. But the experience has not been good. First there were hardly any flexibility on choosing different options. There was only 1 model home but pulte was offering 5 different designs. They did not had good digital experience to help make decisions. Very rigid timelines and no much flexibility on making changes. They were adamant on closing because they wanted to meet there timeliness so gave the house with so many open issues and now to resolve them I have to plead to get the attention. The standard answer is by ...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Quality control is an issue
- Eric W.
- Verified HomeBuyer
- January 14, 2022
- Mentor, OH
Quality control is an issues as there was very little oversight of the contractors that did the work. We had to point out major issues that needed addressed that Pulte blatantly missed. On the positive side house designs where nice and the design team was helpful.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
The lack of communication during the building process, lack of materials, broken promises. The dist mgr stepped in after closing and was very helpful. Your customer care center is totally worthless, does not return calls. Still waiting for response
- Karen K.
- Verified HomeBuyer
- November 23, 2021
- Painesville, OH
Materials in the house are low grade quality. Limited ability to customize, no pride in craftsmanship re: the finishing work. Poor follow up re: problems. Have to track down management to get things accomplished. Would not recommend Pulte.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Poor service and craftsmanship
- Jessica V.
- Verified HomeBuyer
- October 04, 2023
- Mentor, OH
I really wish I could include pictures. The craftsmanship of my home is embarrassing. Corners are not 90 degrees (I was told this happens in every Pulte home). Front door doesn’t close/latch properly. The ceiling texturing doesn’t do all the way to the wall in some areas. My floors are uneven. None of the molding on the corners are smooth and the wood trim everywhere I looks like I plastered and painted over it. Interior doors are peeling at the top and bottom. So many fixtures are crooked. There is paint all over the floors. Carpets peel up at the corners (I was told this happens in ever ...
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Do Not Buy a Pulte Home
- Dawn P.
- Verified HomeBuyer
- September 06, 2022
- Westlake, OH
I recently moved into my Pulte Townhome. For the price I paid I was VERY disappointed with the quality of the workmanship. Pulte is more concerned about putting up homes quickly rather than the quality of the home. Here are just some examples- 2 bedrooms wired wrong tripping breaker, tacks not nailed down in carpeted areas hence pricking bottom of feet when walking on, garage door broke after 2 wks Bc it was installed improperly, sloppy trim work, worst painting job I’ve ever seen where painter totally missed doors and trim and on trim painted over drywall dust and bits of dry mudding instead ...
Total Score 3
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Floor is slanted 1.75 inch lower than 4 feet away
- Parker K.
- Verified HomeBuyer
- October 03, 2024
- Mentor, OH
Floor on upstairs had 10 ft long bulge of 2 inch pressing the carpet to cause people to fall over. Floor downstairs, the foundation steel beam is sagging by 1.75 inch. The electrical outlets and switches are installed slanted. Kitchen cabinet is broken and still installed to the wall. The drawer knobs and pulls are not the choices I made on change order which the Pulte charged money. There were rebar sticking out of basement. Basement electrical wiring is exposed and they installed drywall on top of natural gas pipes and squeezed it. Kitchen countertop has 1/4 inch gap between cabinet. The ...
Pulte Homes responded:
Hi Parker, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Poor workmanship, cheap materials, did not do half of what they said they would do before closing date and expected to sign closing documents instead of delaying closing date for a third time.
- Corey O.
- Verified HomeBuyer
- August 11, 2024
- Mentor, OH
Experience at first was a good but a lot of the selling point during our walkthrough was not true after house was built.
Pulte Homes responded:
Hi Corey, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Good location
- Stanislau Y.
- Verified HomeBuyer
- June 29, 2023
- Columbia Station, OH
The house is built in good area. The quality of materials is not very good and it seems like company tried to save as much as possible on material used. It is hard get ahold and f somebody to fix issues. Options purchased were not installed.
Pulte Homes responded:
Hello, we apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 1
Trustworthiness 3
Value 4
Responsiveness 1
Pulte seems primarily motivated by sales and closing rather than quality building.
- Daniel B.
- Verified HomeBuyer
- February 08, 2022
- Painesville, OH
Quality of workmanship was very poor and quite below what one would expect.
Pulte Homes responded:
We are saddened to hear we did not meet your expectation of quality and we certainly appreciate this feedback so we can improve our build experience and share with our team. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Pulte Homes - Poor communicationDelayed closing with no notice until day of
- Eric L.
- Verified HomeBuyer
- August 05, 2021
- Westlake, OH
Poor communication Delayed closing with no notice until day of originally scheduled closing No mailboxes for 3 weeks after closing Unable to use driveway for 5 days after closing due to driveway being poured late because of late inspections 5 weeks after closing and closing checklist items have still not been addressed Nails and debris all over the roof Damaged garage door from subcontractors has not been replaced Drywall and paint touch ups still not completed
Pulte Homes responded:
We are so sorry to see that you have a list of unresolved concerns with your new home. We would like to help by escalating this situation to leadership and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
A cosmetic disappointment
- Sara H.
- Verified HomeBuyer
- September 19, 2019
- Wadsworth, OH
Be diligent about addressing issues with the home. They’ll try to sneak them by you and cross their fingers you don’t notice. We upgraded and paid for paint and have been horribly disappointed. There were several spots that were missed. A lot of dry wall issues because someone left the windows open and it rained and the drywall on the windowsills are all cracked. Front door painted black but painted with the door open so there is black paint splatter on our light gray floors. Uneven walls. The trim on our stairwell was painted white which splattered on the upgraded rod spindles. It’s hard to ...
Pulte Homes responded:
Hi Sara. We are so sorry that you have had such a negative home building experience. If you have outstanding concerns or want to discuss further, please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Safety issues
- Esther H.
- Verified HomeBuyer
- May 17, 2019
- Strongsville, OH
Pulte responds to minor issues in a timely manner. However, I have no driveway, only rocks and front steps that are pressed wood. Very unsafe. Have lived here almost a month and they say “soon.” Why? It’s almost June. My back porch is about 4 feet off the ground. No railings.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
not the quality that i was expecting
- Duane L.
- Verified HomeBuyer
- January 25, 2024
- Richfield, OH
Pulte cuts corners, from poor quality dry wall to 24" center studs on interior. Two outlets in huge basement. Lower end appliances. No ceiling fans without huge cost. Cheap wire racks/shelves in all closets. NO landscaping included. Small driveways and garages. Poor lighting in bathrooms.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^AF
Total Score 2
Quality 2
Trustworthiness 3
Value 1
Responsiveness 2
Would not buy Pulte again
- Anonymous
- Verified HomeBuyer
- December 11, 2022
- Painesville, OH
Builder is not responsive, home poor quality for the price
Pulte Homes responded:
We are disappointed to hear that you did not have an excellent experience and are disappointed in the quality of your new home. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would be happy to escalate your concerns. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
All the employees were helpful and friendly.
- Anonymous
- Verified HomeBuyer
- July 29, 2021
- Medina, OH
Pulte gives very few choices and charges a premium for many things that we felt should be included in a house. Although I realize Pulte is not a custom builder, we were disappointed by the selections, workmanship, and quality of building materials.
Pulte Homes responded:
While we are glad that you had a pleasant experience with our team, we are sorry that you were disappointed in the options we provided. We thank you for sharing this feedback with us so we can take it into consideration. If there is any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com. ^AH
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Do not buy Pulte homes..
- Anonymous
- Verified HomeBuyer
- July 26, 2023
- Westlake, OH
Poor quality of equipments, HVAC and AC had major issues, my tenant keeps complaining of this stuff. My intention of buying a new property was to ensure I don’t face such petty electronic issues, but Pulte made it happen. I don’t think I’ll buy another Pulte property and will inform my acquaintances too if my experience.
Pulte Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. Thank you. ^AF
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Home Not Finished Upon Purchase
- Anonymous
- Verified HomeBuyer
- July 26, 2023
- Richfield, OH
Was promised a finished home and threatened with penalty if we didn’t close on time. Closed on time, but home wasn’t finished. Moved in without appliances being in place. Living at residence for a month and house still isn’t graded and is covered in mud. Several things not completed during last clean - basement not cleaned, nails and debris left on roof. Not a great experience.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
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