Pulte Homes Reviews in Cleveland, OH

I had a horrible experience with sales representative, and upon asking the fellow neighbors in our neighborhood they had similar experiences. The sales representative was really rude and arrogant, and sounded like he wasn’t in the business in selling houses. There was a point where e showed me soo much ego and arrogance that I was gonna just walk out the office (his words- if you don’t want to buy houses we have other buyers in the line to buy the house and upon asking the reason for his behavior he responded I ask too many questions), but since I have been living in the neighborhood I really wanted to buy house for my parents. The sales representative was bad and I would not recommend anyone buying the house with pulte if it was the same sales representative. The design center appointment was really good I loved it, she explained and helped us through the whole Appoinment. The project manager/ field manager was awesome all the meeting I had with both the gentlemen was amazing, really helpful in explaining the process. Thanks. ... More

We didn't select Pulte as our builder, we chose a location we wanted and they happened to be the ones building here. We have had similar challenges as other reviewers on this site. We monitored our home throughout the build process and were here every week. It is clear that the quality of some of the trades is lacking and the communication among them was not coordinated. There are so many examples of this, but I'll spare you the details. Lots of rework and repairs that could have been done right the first time if anyone was paying attention. It was very frustrating to watch it all happen and not be able to do anything about it. We were told by our construction manager that "it's all part of the process." We still have punch list items from the build that are not completed over a month later, as many other people have said. The house was certainly not clean as it should have been (or as we were promised it would be) when we took possession. If you are planning to build a home with Pulte, it's good to be prepared for these issues. It was incredibly exhausting to try and manage the build process and keep track of things that we would expect them to keep track of. In the end, we love our neighborhood and we love our home. It could have been a better experience and we would certainly never want to go through it again, but we made it through. Hopefully you will too! ... More

selling agent was great, overall build quality not up to par, lots of details done poorly, some parts appear unfinished. Would be cautious using Pulte for next home.

Unfortunately our experience with Pulte was not the best. We went through 2 field managers Mike and Steve who were not responsive at all and told us the wrong closing date and then ended up moving on from Pulte one right after the other. The good news here is that it brought in Jeremy who has been extremely helpful. We were told many of the things that needed to be completed on the house would be done after closing and to just close and get in and it will be addressed 1 week before and 2 weeks after. However there were many things that needed fixed in our final walkthrough and here we are 3 months moved in and barely anything has been addressed. At this point I am not very confident that the issues will be fixed at all. I feel like we were put at the bottom of the list because we were not constantly griping. In order to get anything done you have to be very persistent and hold their hand. We love our house but the whole experience leaves a lot to be desired. ... More

We were in love with the model and bought the floor plan. We still think the floor plan is great. The issue we experienced is that our move in was delayed because the basement flooded right before we were supposed to close. Then it was repaired and flooded again within a month of moving in. When the house flooded the first time, it appears that all Pulte did was repair the interior damage but not actually repair the issues that led to the flood. When it flooded the second time, we heard from both the customer care agent and the site manager that the flooding was an act of god and that there wasn’t anything wrong with the lot grading. Then it failed the city’s inspection three times! Repeated flooding in a short amount of time is not an act of god, it’s either poor construction or a lot that isn’t graded properly. While we are happy that Pulte finally took care of it, it was very frustrating that we had to call the customer agent daily for updates and we finally had to bring in the construction manager’s boss to get the lot issue taken care of. After talking to our neighbors who have had issues with getting repairs done, it feels like Pulte sells you on a warranty that they are then not too quick to adhere to. The other reason for our lower ratings are that some of the materials and workmanship are not the best quality. The paint they use is awful, flat, cheap paint that smudges when anything touches it. We keep seeing drywall imperfections that we didn’t notice before we moved in. And we have a ton of windows with scratches on the glass that we are still waiting to be repaired. We still love the layout and the way this home fits our family’s needs, but we would not build with Pulte again. ... More

once you move in, radio silence! cant get anything done that was suppose to be completed before closing

You pay Peter to pay Paul and you expect brand new condition items and quality work. You don't get that. Left with dinged up and chipped visible work. Put lipstick over mistakes rather than actually replacing the part they damaged. Tub faucet isn't secured to the tub and turns like a lazy Susan. Backdoor let's water in, flows under the floor boards, and still hasn't been fixed. Windows and mirrors were scratched and not fixed. Carpet isn't properly seated under transition strips and leaves wedges that you slip into when walking across the floors. Not worth spending the price for a brand new house, with over priced labor and low grade work/materials, if the home doesn't look new or have the value that you paid for. Construction managers do the best that they can with what they're allotted to do. ... More

Craftsmanship could definitely use more pride, there have been multiple issues we have experienced finish wise on our new home that I wish builders would have taken more care and personal pride in. Getting issues resolved includes a lot of emails back and fourth and is time consuming, which is understandable since they have to fix everyone else’s issues. Overall happy with our new home and the space is perfect for us and our growing family.

The overall home is very nice. The market is high right now so I believe we paid more than what it is worth, but it is comparable to others in the area. The hardest part we have had with this builder is getting things corrected when they aren't right the first time. Getting the crews to come back after you have closed on the house is horrible. It takes a very long time. I would highly recommend if you can to visit your house often before closing and have everything fixed PRIOR.

This is potentially a pre-emptive review, but since we were prompted by Pulte Homes to submit a review, here's where we are now: - The home is beautiful and we love our lot and community - We have water intrusion on multiple floors of the home: > The living/gathering room windows (plural) are leaking water into the window sill when it rains. Contractor has been out twice to resolve - issue persists. > The basement foundation has a 1/16" crack (extends ~4'), and this is resulting in water in the basement of our brand new home

House is thin can hear people talking throughout house and everyone and car passing by, If you are outside you can hear them talking inside. Floors creak all over worse than an old house. Trim looks like wood but it’s cardboard inside. Ed was great but other than that it’s a cheap house at expensive price. Cement in basement, driveway and sidewalk already cracked. I will say foundation is awesome,

Plumbing was run differently in my house compared to the model, which resulted in additional soffits and bulkheads which were not ideal. When this was first noticed corrections were not taken. I feel that the local sub contractors were told to do a job, but no one checked their finished product to make sure it met Pulte’s quality standards.

I will start by saying our Pulte sales and selection process was awesome and I would have given that 4 or 5 stars. We were well informed throughout, everything with construction stayed on track, and we were able to move in a month ahead of when we expected. I really want to love this house. By all appearances it is beautiful. But we've had problems with the "bones" of it that make us question the quality. The responsiveness to our concerns is not exactly stellar. We try to be understanding that all new homes have kinks and availability of help is a challenge. But these frustrations really did take away from the excitement and instead made our first 30 days stressful as we wondered what else would happen. Hoping things will start to settle and we will find happiness here. ... More

Not very responsive to issues.

Not thrilled with everything for the price. One coat of paint on all the walls. Giant knot holes in wood of basement steps. Carpet racks poking through carpet. Construction seems very rushed. Not what I thought was going to get for the hefty price tag.

Very happy with the layout of the house. Very disappointed that we’ve been in the house for 7 weeks and we still haven’t been graded, our patio is not in, and we have no timeline for when that will happen.

Overall decent house, they cut corners where they can. Trades need to be watched lights not centered, toilet not centered. Tough to get them to respond to issues.

Responsiveness to issues post construction has been severely lacking. Most times I don't even get a response to inquires on issues.

Very rigid in choices. Would have liked to pay for options we presented. I.e. paint colors within Sherwin Williams paint brand which you use. Instead we had to pay after closing to have walls painted colors we chose from Sherman Williams. Also, not meeting ada requirements. I.e. shower stalls. The given one is very tiny. Will not allow for shower seat for handicap. For the $$$, very dissapointed. Would like more options. Also, wheelchairs do not fit through doorways, too tight of turns. Had to take doors off to maneuver! Pathways tight and tiny. Definitely not ada or senior complient. Suggest you walk through floor plan before choosing it! Also took over 2 months for countertop replacement. No option for types of sealers. ... More

The house closing was scheduled even though I was out of the country and unable to do a walk-through with the builders. Pulte was not flexible on the closing schedule. Once I returned and had the walk-through, closing, financial portion had already been completed and now finishing the punchlist on problems With the home remain on resolved after several weeks. Unable to have the Furnace people address issues that should’ve been addressed before closing. Difficulty just having a lightbulb put in the garage door opener, it is unfortunate at these smaller items remain unresolved. I’m hoping that we can resolve these issues to a mutual satisfaction ... More

Pulte let their deadlines and we close on our house on time. Once they sell you their house, however, their customer service is poor.

The house is beautiful, but overall there are a lot of quality issues like VERY uneven drywall, broken windows, & builder errors that still haven’t been fixed even a month after closing. It seems that the urgency was more on getting homes up than focusing on quality. For the price paid and no basement, I expected higher quality and more urgency.

Pulte was able to build the home in time but the workmanship and the finishings are below par including the overall models and layouts needs a lot of work to be done.

We expected much better quality form this builder for the cost of the home. Home was not cleaned at time of closing to move in ready.

I would not have closed on this house until ALL items were fixed. We have been in this house now for over a month and there are still many issues left unresolved.