Pulte Homes Reviews in Cleveland, OH

Pulte let their deadlines and we close on our house on time. Once they sell you their house, however, their customer service is poor.

The house is beautiful, but overall there are a lot of quality issues like VERY uneven drywall, broken windows, & builder errors that still haven’t been fixed even a month after closing. It seems that the urgency was more on getting homes up than focusing on quality. For the price paid and no basement, I expected higher quality and more urgency.

Pulte was able to build the home in time but the workmanship and the finishings are below par including the overall models and layouts needs a lot of work to be done.

We expected much better quality form this builder for the cost of the home. Home was not cleaned at time of closing to move in ready.

I would not have closed on this house until ALL items were fixed. We have been in this house now for over a month and there are still many issues left unresolved.

We built in Westlake, not sure I’d use Pulte again.

The follow up since I closed on the home has been horrible.

I was not satisfied with the build quality as well as poor results of how issues being handled. Not a trustworthy builder personally feel.

I had/have multiple issues when i moved in. It's been more than couple of month's that i moved in and still lots of issues. Customer service is horrible. Even i could not get hold of any one while calling the emergency line.

The quality of drywall, carpentry and attention to detail are not good. Also, after my walk through numerous items were supposed to be completed. A month and a half later I’m still waiting. Not enough management to oversee contractors. Electric was only service that was great. Disappointing once they have your money.

We decided to buy our first home with Pulte because we had heard really good things. But the experience has not been good. First there were hardly any flexibility on choosing different options. There was only 1 model home but pulte was offering 5 different designs. They did not had good digital experience to help make decisions. Very rigid timelines and no much flexibility on making changes. They were adamant on closing because they wanted to meet there timeliness so gave the house with so many open issues and now to resolve them I have to plead to get the attention. The standard answer is by end of spring which can be in June. But the same things are already been taken care of new houses that are been built. So it gives the impression that once they got the money, we are not priority anymore. Finally the quality of construction is below par. I am coming from old rental apartmebt and J could see they having better construction. The way the things are now going I am sure all the good will and brand value will soon be lost. Atleast I will make sure I will ask my friends to think thrice and check other builders before deciding with Pulte.whether ... More

Quality control is an issues as there was very little oversight of the contractors that did the work. We had to point out major issues that needed addressed that Pulte blatantly missed. On the positive side house designs where nice and the design team was helpful.

Materials in the house are low grade quality. Limited ability to customize, no pride in craftsmanship re: the finishing work. Poor follow up re: problems. Have to track down management to get things accomplished. Would not recommend Pulte.

I really wish I could include pictures. The craftsmanship of my home is embarrassing. Corners are not 90 degrees (I was told this happens in every Pulte home). Front door doesn’t close/latch properly. The ceiling texturing doesn’t do all the way to the wall in some areas. My floors are uneven. None of the molding on the corners are smooth and the wood trim everywhere I looks like I plastered and painted over it. Interior doors are peeling at the top and bottom. So many fixtures are crooked. There is paint all over the floors. Carpets peel up at the corners (I was told this happens in ever Pulte home). My back door is not sealed properly and I can see light coming in therefore cold air and warm are will get in as well. So much caulking is messed up. My curtains move when the windows are closed due to a draft. Three issues I made tickets for have yet to be addressed (master bath temp/pressure, ac issue, and flooring). I don’t have the time to schedule everything. I expected more from Pulte. I had a really positive experience working with Allison on design. Please tell your buyers the slope of the lost when they select a lot. Had I known our backyard would be sloped like this I would have selected another lot. ... More

I recently moved into my Pulte Townhome. For the price I paid I was VERY disappointed with the quality of the workmanship. Pulte is more concerned about putting up homes quickly rather than the quality of the home. Here are just some examples- 2 bedrooms wired wrong tripping breaker, tacks not nailed down in carpeted areas hence pricking bottom of feet when walking on, garage door broke after 2 wks Bc it was installed improperly, sloppy trim work, worst painting job I’ve ever seen where painter totally missed doors and trim and on trim painted over drywall dust and bits of dry mudding instead of wiping it off or removing it, AC vents, thermostat and cold air return mounted crooked. And the worst example - plumber installed toilet in powder room incorrectly. Instead of tank bring just a couple inches from wall it was like 8-10 inches. I literally could fit through the space. Unbelievable. ... More

Questionable work by contractors. Poor drywall work, crooked walls, nail pops in ceiling, uneven flooring, lumps in carpet, caulking separating from counter, dings in cabinets.

Floor on upstairs had 10 ft long bulge of 2 inch pressing the carpet to cause people to fall over. Floor downstairs, the foundation steel beam is sagging by 1.75 inch. The electrical outlets and switches are installed slanted. Kitchen cabinet is broken and still installed to the wall. The drawer knobs and pulls are not the choices I made on change order which the Pulte charged money. There were rebar sticking out of basement. Basement electrical wiring is exposed and they installed drywall on top of natural gas pipes and squeezed it. Kitchen countertop has 1/4 inch gap between cabinet. The bathroom sinks under mount is not caulked 1/6 inch gap on 6 sinks. Outside second story windows has paint marks and too steep to clean so they didn't clean them. The orange conduit lets rain drip into the electrical panel inside where there is an outlet facing upward at the conduit from outside. Pulte denied responsibility even though they installed it. Internet panel is crooked not installed straight. The pre wired ceiling fan, Pulte put a cheap chandelier which prevented installing a ceiling fan. Garage had crack outside the garage door envelopment. Front door trim came apart. Weather stripping failed on new construction. Windows are installed straight but not light switches. A Door is missing a door stopper. Tiles are not sealed so home owner have to seal them before using the shower after moving in we had to wait three days for shower tile grout sealers to cure and have to be reapplied every month. ... More

Experience at first was a good but a lot of the selling point during our walkthrough was not true after house was built.

The house is built in good area. The quality of materials is not very good and it seems like company tried to save as much as possible on material used. It is hard get ahold and f somebody to fix issues. Options purchased were not installed.

Quality of workmanship was very poor and quite below what one would expect.

Poor communication Delayed closing with no notice until day of originally scheduled closing No mailboxes for 3 weeks after closing Unable to use driveway for 5 days after closing due to driveway being poured late because of late inspections 5 weeks after closing and closing checklist items have still not been addressed Nails and debris all over the roof Damaged garage door from subcontractors has not been replaced Drywall and paint touch ups still not completed

Be diligent about addressing issues with the home. They’ll try to sneak them by you and cross their fingers you don’t notice. We upgraded and paid for paint and have been horribly disappointed. There were several spots that were missed. A lot of dry wall issues because someone left the windows open and it rained and the drywall on the windowsills are all cracked. Front door painted black but painted with the door open so there is black paint splatter on our light gray floors. Uneven walls. The trim on our stairwell was painted white which splattered on the upgraded rod spindles. It’s hard to look past all these issues. The list gets longer the longer we live here. There was little care or attention to detail to provide a quality home. ... More

Pulte responds to minor issues in a timely manner. However, I have no driveway, only rocks and front steps that are pressed wood. Very unsafe. Have lived here almost a month and they say “soon.” Why? It’s almost June. My back porch is about 4 feet off the ground. No railings.

Pulte cuts corners, from poor quality dry wall to 24" center studs on interior. Two outlets in huge basement. Lower end appliances. No ceiling fans without huge cost. Cheap wire racks/shelves in all closets. NO landscaping included. Small driveways and garages. Poor lighting in bathrooms.

Builder is not responsive, home poor quality for the price