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Pulte Homes Reviews in Cleveland, OH

What Cleveland Homeowners Have to Say About Pulte Homes.

Read all 290 verified reviews from homeowners that built a new home with Pulte Homes in the Cleveland area. Cleveland homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.9 out of 5 stars in Cleveland Area

290 Reviews in Cleveland Area

Ratings by Category

Overall 3.9

Quality 3.5

Trustworthiness 3.9

Value 3.6

Responsiveness 3.7

Pulte Homes in Cleveland Area

View Homes

Customer Reviews

HomeI

  • Anonymous
  • Verified HomeBuyer
  • February 02, 2023
  • Richfield, OH

As a publicly traded company, I would expect better quality.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 1

Trustworthiness 3

Value 1

Responsiveness 2

We have been very disappointed with the quality and workmanship.

  • Brad S.
  • Verified HomeBuyer
  • August 03, 2024
  • Columbia Station, OH

We've experienced numerous issues with our new home. These should have been found and fixed before we moved in if Pulte would have done quality control. Our front porch is permanently stained in multiple places by some form of an oil based liquid. Pulte refuses to replace our porch, they tried to power wash it out and that has only make it worse. It's going on two months now and they still have not resolved the problem. How would you like to spend half a million dollars on a home and the first thing everyone sees before they enter your home is your whole front porch completely ...

Pulte Homes responded:
Hi Brad, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Home buying Experience…

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2024
  • Richfield, OH

My himeboying experince in the initial phases with Ed was great! However I was urged by neighbors not to sign closing until all repairs are made. I wish I would have listened. It’s been five weeks since I moved in and a lot of my major issues which were all cosmetic in nature have not been addressed. Pulte was happy to take my money, but has been very slow in making the cosmetic repairs in my home. I would give my overall experience 2 stars

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Be careful every step of the way

  • Anonymous
  • Verified HomeBuyer
  • January 28, 2024
  • Avon Lake, OH

Lots of pertinent information and decisions were left out of our sales presentations-we always felt "rushed". Then, it was pulling teeth to get appointment at the design center. We were surprised by the number of restrictions, like rectangular sinks, that were not oven offered options. We wanted an extra window, and even offered to pay double, but we were told no, with no explanation why. Lots of things like this made us skeptical even bit of the way. In the end, we now know we were "too nice" and still should've pushed for more, held our ground, and asked a lot more questions and demanded ...

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Review

  • Anonymous
  • Verified HomeBuyer
  • August 02, 2023
  • Mentor, OH

It’s a nice house For our situation; Not what we bought, or expected. Many disappointments. Misrepresentation. Slow or no follow ups.

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^AF

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor quality in every thing,visually notice

  • Shailesh P.
  • Verified HomeBuyer
  • October 21, 2021
  • Independence, OH

Customer service is like talking with wall,you have to live with what you got at closing

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com.

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Pulte Homes - Pulte’s website advertises one thing and then they sell you something

  • Jo D.
  • Verified HomeBuyer
  • October 18, 2021
  • Medina, OH

Pulte’s website advertises one thing and then they sell you something cheaper in price just so they can save themselves money. The windows are cheap, the cabinetry is cheaply made. My house definitely would not win any awards. Plus, Pulte is so good at dumping added expenses in your lap.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Unreliable

  • Jerrold G.
  • Verified HomeBuyer
  • December 11, 2019
  • Chagrin Falls, OH

In the beginning our experience was much more positive. Some of the employees really seem to care but the end result is sloppy trade work and lack of responsiveness to seeing issues to completion. AT best Pulte needs to add 4-6 to it's build time. Trades often do not show and many do such a poor jib it's amazing that they continue to hire them. I think they underestimate their buyers and often patch these houses together. Issues are addressed but not acted on. Trying to get the punch list completed requires endless phone calls and extreme frustration. The GC is great but it seems that his ...

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our follow-through has not been up to par and we will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at socialcare@pultegroup.com. ^Abby

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not good material used and lots of issues, response is not good

  • Venkata Kalyan G.
  • Verified HomeBuyer
  • September 26, 2024
  • Columbia Station, OH

1) Quality of material used is not good in some places 2) Front patio has damage and patched with different color cement 3) There is small hole near to front door did not fixed 4) Asked to fix Front door color, George messed up and painted different color all together and still see some sport of old color 5) Kitchen cabinets are not installed properly, still see some gap which looks like it is broken 6) On Stair case railing I showed damage, Initially I was told will fix it, now he is saying we can not fix it, this is very worst 7. Master bathroom Towel handler is not installed, called ...

Pulte Homes responded:
Hi Venkata. Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Good design; poor finish.

  • Judith G.
  • Verified HomeBuyer
  • October 12, 2021
  • Medina, OH

Poor workmanship on wood trim, doors and painting.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Would never build with Pulte again!!

  • Anonymous
  • Verified HomeBuyer
  • December 04, 2023
  • Richfield, OH

The number of problems that we have had in our home have been too many to count. Not only do we have some rather large problems, such as cabinets being gouged, doorbell never working, gas leaking from fireplace, etc, but getting these issues fixed seems to be nearly impossible.

Pulte Homes responded:
We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please email us at customersupport@pultegroup.com with you address, contact information and a summary of your concerns. ^AF

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality, poor customer service

  • Anonymous
  • Verified HomeBuyer
  • May 04, 2022
  • Wadsworth, OH

I would not recommend Pulte homes to anyone. I anticipated the quality and craftsmanship to be below average, but Pulte went even below that. I have a strong background in construction management so I expected that I'd have to fix some minor issues, but each day that we are in the home, I find another shortcut taken by the contractors that they use. I would recommend to any potential buyer, do extra research and find a builder who still has pride in their work and treats customers right, instead of just a number. These homes are too expensive to be built this poorly.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Things aren’t always the way they seem. Weather conditions are not always to be blamed.

  • Lynn C.
  • Verified HomeBuyer
  • September 19, 2023
  • Avon Lake, OH

Allow me to begin by saying that the project managers here have both attempted to rectify the issues I have been experiencing. They have been amiable and tried to be on top of most things that have gone wrong. However, when one can hear water continually pouring and into the front sump pump and be kept awake all night by the pump flushing out three times every five minutes, there is an issue. Initially, I wrote as well as spoke with both the project manager and my salesman about the sound and was pacified with the explanation that it was a very wet, spring and summer. However, it has been ...

Pulte Homes responded:
We were so disappointed to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information.

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 4

Bad Communication

  • Laurence A.
  • Verified HomeBuyer
  • April 05, 2023
  • Avon Lake, OH

Bad communication and had to argue to get what we paid for. We got a new project manager in January which made things a lot better.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

2 months later my house with BlueGreen Tapes and non functional cabinets

  • Siddhartha C.
  • Verified HomeBuyer
  • February 08, 2022
  • Mentor, OH

Pulte has total disconnected from different departments, bad sales team(one I got), amazing construction manager, worst sub contractors, bad quality, failed. My house was closed almost 3 ago, with a condition of getting some stuff done after the closing, its close to 3 months my house is still filled with blue-green tapes for paint and drywall issues, my bathroom is still not completed, I have air drifts from all around the house, my 50% of cabinets are not functional, leaking faucets, lights don't work in the guest bedrooms, etc etc, etc. My recommendation to another buyer is to make ...

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com.

Total Score 1


Quality 3

Trustworthiness 3

Value 1

Responsiveness 1

Pulte Homes - NOT HAPPY WITH THE MASTER BATHROOM

  • Brittany B.
  • Verified HomeBuyer
  • November 23, 2021
  • Wadsworth, OH

NOT HAPPY WITH THE MASTER BATHROOM

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Don't Trust Pulte Mortgage!

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2024
  • Wadsworth, OH

Pulte Mortgage lied and stole thousands of dollars. The house, itself, is okay, but don't use Pulte Mortgage.

Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 3

Trustworthiness 1

Value 1

Responsiveness 2

koti

  • Koti R.
  • Verified HomeBuyer
  • August 31, 2022
  • Columbia Station, OH

In my life I did big mistake. I buy Pulte home

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 1


Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Not responsive

  • Ryan R.
  • Verified HomeBuyer
  • November 23, 2021
  • Mentor, OH

Extremely disappointed with Pulte customer service. They are non responsive and can not provide updates or ETAs. Many items were not completed at move in and little has been resolved after 3 weeks

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Once the sale is done, you are no longer a valued customer...

  • James H.
  • Verified HomeBuyer
  • October 12, 2021
  • Medina, OH

Shoddy build quality with an extremely low level of respect and care for your home. They hire the cheapest labor they can - many don't even speak English - and it shows. Truly a production style build process in which corners are cut. Communication is incredibly lacking and you are treated like you don't matter and aren't a part of the process. I would never, ever, ever build a home with Pulte again.

Pulte Homes responded:
Hi,
This is definitely not the experience we want you to have and we are disheartened to hear that you this was your experience. We stand behind our build quality and we would love the opportunity to talk with you about these issues and want to try and make things right. Please email us at customersupport@pultegroup.com.

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Lee

  • Lee B.
  • Verified HomeBuyer
  • March 24, 2024
  • Richfield, OH

I would not recommend building with Pulte they do not stand behind their homes. Buyer beware!

Pulte Homes responded:
Hi Lee, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not Happy

  • Mark R.
  • Verified HomeBuyer
  • October 05, 2022
  • Painesville, OH

My wife and I are not happy at all with Pulte homes. We have crooked walls, leaking roof, house infested with centipedes etc. . Vanessa lied to my wife and I.

Pulte Homes responded:
We are so sorry to hear that you are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Do not recommend

  • Anonymous
  • Verified HomeBuyer
  • April 01, 2022
  • Columbia Station, OH

Poor communication starting with the sales representative to the field manager, etc. pre to post close. Careless mistakes made during the build process like drywalling over areas and very poor craftmanship from crooked framing, uneven door trims, nicks in walls and woodwork, chips in cabinets, scratches in exterior materials, gaps in installed items, woodwork, garage frame, missing materials, caulk that looked like a 4 year old did it, misalignment of doors and hardware, defects in materials that had to be replaced already...the list goes on. Extremely disappointed in the builder and do ...

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

That they did not do many things that needed to be done!

  • James W.
  • Verified HomeBuyer
  • February 01, 2022
  • Mentor, OH

This was supposed to be the happiest time of our life but it has absolutely been a nightmare! We actually had others by in the same community as us and we regret it! They have had very similar problems also a lot of the work very subpar and we’re still having many issues! We have to call or text many times over before we get a response! It has been an absolute nightmare and would never build with Pulte again.

Pulte Homes responded:
We are most certainly saddened to hear about this experience you had with us and want to ensure that we take time to share this feedback with our team. This feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Helpless!

  • Jim P.
  • Verified HomeBuyer
  • November 13, 2019
  • Avon Lake, OH

I searched the web for reviews on Pulte before signing my contract and most were pretty bad reviews. Unfortunately for me, I moved forward with the purchase and here I am, adding to the bad reviews. I should have known better and I'll be kicking myself for a long time. Overall, the subcontractors performed subpar work and all their work went unsupervised by the Pulte field manager. The field manager told me during and after construction that he was too busy to supervise and quality control the subcontractors. That's great news for a new homeowner. (The cheapest subs Pulte can find are ...

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1