Pulte Homes Reviews in Cleveland, OH

In all fairness, we had a concern which was to have possession of the keys by a certain date, Pulte tried its best to relatively get the keys in our hands though not exactly the date expected but close. I expected Pulte to be more responsive to complaints that are being discovered after closing, it's actually a disappointment for me at the moment. I expected better quality work than what was delivered, being an experienced individual myself in the field of construction. There were a number of oversights that I discovered myself during and after construction. Jeremy and Wendy are great people to work with. ... More

The overall workmanship of the home is not good, especially for paying over $300 per square foot. I closed on my house 6 weeks ago and still do not have a bathtub for the master bath and many other issues that were noted during the final walkthrough are still not resolved. Timeliness and responsiveness of correcting the issues is an issue as well. I would not recommend using this builder. They cut every corner possible to save money for themselves.

selling agent was great, overall build quality not up to par, lots of details done poorly, some parts appear unfinished. Would be cautious using Pulte for next home.

This was supposed to be the happiest time of our life but it has absolutely been a nightmare! We actually had others by in the same community as us and we regret it! They have had very similar problems also a lot of the work very subpar and we’re still having many issues! We have to call or text many times over before we get a response! It has been an absolute nightmare and would never build with Pulte again.

We expected much better quality form this builder for the cost of the home. Home was not cleaned at time of closing to move in ready.

Surprised by the upgrades during the process.

I would not have closed on this house until ALL items were fixed. We have been in this house now for over a month and there are still many issues left unresolved.

I am liking my space.

Unfortunately our experience with Pulte was not the best. We went through 2 field managers Mike and Steve who were not responsive at all and told us the wrong closing date and then ended up moving on from Pulte one right after the other. The good news here is that it brought in Jeremy who has been extremely helpful. We were told many of the things that needed to be completed on the house would be done after closing and to just close and get in and it will be addressed 1 week before and 2 weeks after. However there were many things that needed fixed in our final walkthrough and here we are 3 months moved in and barely anything has been addressed. At this point I am not very confident that the issues will be fixed at all. I feel like we were put at the bottom of the list because we were not constantly griping. In order to get anything done you have to be very persistent and hold their hand. We love our house but the whole experience leaves a lot to be desired. ... More

Ed was an awesome guy to work with! Very attentive to detail and responsive to any issues/phone calls. Overall a great experience with Ed.

Quality control is an issues as there was very little oversight of the contractors that did the work. We had to point out major issues that needed addressed that Pulte blatantly missed. On the positive side house designs where nice and the design team was helpful.

Building a home is an exciting yet stressful at times process (as I am sure you are very aware if you have ever built a home). Paul our project manager was great the entire time and Kyle with the service division was great at getting some last minute items after we moved in taken care of. No matter the home builder, you will have little hiccups but your team handled them very well. I would strongly recommend Pulte and their team if you are looking to build a new home!

Quality product, construction manager kept me informed throughout the process.

The staff I dealt with were great and quick to respond (Ashlea & Dylan). But the workmanship of the home was subpar. It seemed rush and sloppy in a lot of aspects, especially for the cost of the home

The cheapest materials they can be and the worst workmanship it can be on top of sloppy work without any thoughts in mind. Customer service is so bad as well as we are 3 month on with punch list items for repairs still pending.

My wife and I enjoyed the whole process. The sales and design teams were very knowledgeable and they made it easy to design and build our home. The construction project manager was extremely talented and easy to work with making the build process a great experience. The post construction team was also very good at what they do and went out of their way to make sure we were completely satisfied with our new home.

Materials in the house are low grade quality. Limited ability to customize, no pride in craftsmanship re: the finishing work. Poor follow up re: problems. Have to track down management to get things accomplished. Would not recommend Pulte.

Our Closing Date changed Day by Day! Never had Final Walk through before we signed! Asked Christian He changed the subject Now Our House is a Mess Inside and Out! The Appliances Pulte made us order are Cheaper than what We paid for! And we're told by Christian quote "Your Lucky You Got Appliances at All!" Still Waiting for those! Were suppose to receive by October 26th sent a text to Christian, haven't heard a word! Even the hood over the cooktop isn't installed right Falling off in the front! Paid for a Higher toilet Did Not get that! Have 2 dents in the kitchen sink! Someone came a couple weeks ago to fix drywall What a joke! 3 areas so far Not completed. Didn't have trim paint, didn't take switch plates off plastered to wall! Need to Fix Again! Need a whole crew who Know and Care about what their job is to have Fixed Correctly! Between the Ceilings,Walls Trim, Doors and Floor will probably take at least a week! Haven't heard a word to seewhat was Done and still needs to be Done! There are Many Neighbors Also Not Happy and are discussing going to the Media and Plain Dealer and News Herald as a Group to Spread the Word How their Customers are being treated after Pulte Gets Their Money! Especially the Quality of Work and Now the Mess it's going to cause when repaired! Should also be responsible for Deep Clean when everything finally gets repaired! Also, our fireplace goes off went to Model and Vanessa gave me a card with the customer care number! Have left 2 messages! Shows how they Care! Still waiting for a call back! Can't hang pictures or curtains because of the Mess created by the dust and sanding to repair the ceilings and walls which should have been corrected before we moved in! ... More

Excellent sales experience. Weak communications, responsiveness during construction. Closing was delayed three weeks. Lots of items in home still need to be fixed or completed with no repair dates given by Pulte. Pulte's title company was atrocious.

Our experience included a lot of ups and downs. We understand lack of craftsmen and loss of personnel had a lot to do with our experience. Responsiveness from our salesman after we signed the purchase agreement was pretty bad. We only received great response time when he needed something signed. Our new building manager and director were awesome, but there are still some items in our home that require attention. The garage isn’t finished, our floors squeak and creak worse than our old house that was over 50 yearly old. Holes were left in the walls, the carpet is unraveling, our stone isn’t complete on the front of the house, the ceiling fan in the master bedroom is a dud we can’t install a fan because the electrical components weren’t installed correctly with the build. We had a gas leak and a water leak due to the craftsmen rushing to complete the job. Our home wasn’t properly cleaned and some cabinet drawers are lopsided and the spacing for the cabinets isn’t consistent. We also have air coming in through the back door and the desk in the Pulte planning center is also lopsided. I’ve called and emailed customer service and all we receive back is apologies for the delay. I’m not happy with the issues and the lack of response. ... More

NOT HAPPY WITH THE MASTER BATHROOM

Extremely disappointed with Pulte customer service. They are non responsive and can not provide updates or ETAs. Many items were not completed at move in and little has been resolved after 3 weeks

Very helpful. We felt well taken care of

Everyone we worked with from start to finish was professional and responsive. This was the first time we have built a new home and we appreciated that all of our questions were answered in a timely manner. Diane and Dustin were a pleasure to work with. We have been in our home nearly two months and have had no issues. We couldn’t be happier with our Pulte home..

I have been in my home almost 1 month and many things still need to be done to complete it. Paint broken window cabinet door no towel racks and toilet paper holders and railing needs to be moved. This should have been done by now. I gave all my money and financed before I moved in. I expect the work to be complete by now.