Pulte Homes Reviews in Cleveland, OH

I had the honor of building a house through Pulte and the experience was not nice from start to finish . I have complained numerous times all to no avail . You can tell that they rush the building process and it’s so sad that their standards are starting to be like that of Ryan homes. I would advise you not to build with them all they care about is the money

The cheapest materials they can be and the worst workmanship it can be on top of sloppy work without any thoughts in mind. Customer service is so bad as well as we are 3 month on with punch list items for repairs still pending.

Multiple issues already in first 6 weeks, including plumbing, electrical, garage door, exterior. Poor quality with painting, molding and carpet. Carpet is terrible. Our kids get scratched from tack strips sticking out.

I have found the workmanship quality on Pulte Homes is terrible. I would never purchase a Pulte home again. Very unhappy with the quality of workmanship. We hear nothing but excuses as to why things are not done right.

If you're looking for a builder with little options and sub par attention to detail, then I would suggest you consider building with Pulte. We did our 2 hour walk through and upon closing less than 5 days later none of the punch list items were complete. We were then forced into closing even though the walk through items were not complete as they notify you 2 weeks prior to closing and most people are in the process of closing their past home. The craftsmanship of the interior items specifically the woodwork was outright horrible for a $900K house. There are chips in our ceramic tile, unpainted trim, unfilled/unfinished trim and quarter round molding, flooring that is buckling, and cheap wood that was installed with knots and dents in it. We have been in our home for two months and we are still waiting for these items to be fixed along with the painters to finish painting and sanding items that were sprayed while dust was floating around in the air prior to us closing. Also, if you pay for soft close cabinets, that allegedly does not include the butlers pantry even though that is not stated in the contract and you pay additional for this room feature. ... More

Quality of the material and build is way below expectation of a new quality home. If I can rate minus star I would’ve given a minor star. This doesn’t look like a half $1 million plus house this look like a below average amateur built the house. I will never recommend anyone to buy home in Pulte. One of the third-party vendor they have Guardian they are just ripping the customers off and their customer service is horrible. They installed my speakers and connections in a faulty way when they install my nest doorbell. They burned out the doorbell itself. It’s been a month. They still haven’t fixed it. I can keep going on and on and on, but the quality is just not acceptable ... More

I would never recommend building a home with Pulte to anyone. We have been in our new home for about 3 weeks and the entire experience start to finish was miserable. The sales guy, Tom H, has no customer service skills and once our deposit check cleared, he basically told us we weren’t a priority and that we were at the mercy of Pulte given we signed the Purchase Agreement. The quality of our very expensive home is terrible. For example, it’s not even an optional upgrade to add vanity light fixtures in your bathrooms…despite having these in the model home—what a sham! There is evidence of cutting corners and poor workmanship throughout our home—chipping/peeling paint, popped drywall nails throughout, gaps between the flooring material and the baseboards, and we discover new problems almost everyday. When we reported some issues prior to closing, we were told that everything was “construction grade” and acceptable to Pulte. Pulte rushed the closing despite the house being unfinished, demanded the glass contractor hang glass that didn’t fit, and now we are paying the price. My baby and toddler step on exposed carpet nails constantly. We have submitted multiple service requests post-closing and there has been no response! Our yard is a rocky mud pit but we have been told it will be months before they finish our final grade. Meanwhile, the Quick Move-in homes’ yards are a priority, graded and landscaped promptly. AVOID PULTE AT ALL COSTS! If you’re in NE Ohio (specially Avon Lake), do your homework and shop around. ... More

We moved in from day one we had issues with the plumbing

The master bedroom bathroom shower was not stable and did not want to fix it

The house is a mess. We were forced to close over two months ago and we still can't move in. There are two bedrooms still without carpeting, there is carpentry still to be done, along with drywall repair and extensive painting still needed. I wouldn't wish this experience on my worst enemy. Stay away from Pulte.

The overall workmanship of the home is not good, especially for paying over $300 per square foot. I closed on my house 6 weeks ago and still do not have a bathtub for the master bath and many other issues that were noted during the final walkthrough are still not resolved. Timeliness and responsiveness of correcting the issues is an issue as well. I would not recommend using this builder. They cut every corner possible to save money for themselves.

Our Closing Date changed Day by Day! Never had Final Walk through before we signed! Asked Christian He changed the subject Now Our House is a Mess Inside and Out! The Appliances Pulte made us order are Cheaper than what We paid for! And we're told by Christian quote "Your Lucky You Got Appliances at All!" Still Waiting for those! Were suppose to receive by October 26th sent a text to Christian, haven't heard a word! Even the hood over the cooktop isn't installed right Falling off in the front! Paid for a Higher toilet Did Not get that! Have 2 dents in the kitchen sink! Someone came a couple weeks ago to fix drywall What a joke! 3 areas so far Not completed. Didn't have trim paint, didn't take switch plates off plastered to wall! Need to Fix Again! Need a whole crew who Know and Care about what their job is to have Fixed Correctly! Between the Ceilings,Walls Trim, Doors and Floor will probably take at least a week! Haven't heard a word to seewhat was Done and still needs to be Done! There are Many Neighbors Also Not Happy and are discussing going to the Media and Plain Dealer and News Herald as a Group to Spread the Word How their Customers are being treated after Pulte Gets Their Money! Especially the Quality of Work and Now the Mess it's going to cause when repaired! Should also be responsible for Deep Clean when everything finally gets repaired! Also, our fireplace goes off went to Model and Vanessa gave me a card with the customer care number! Have left 2 messages! Shows how they Care! Still waiting for a call back! Can't hang pictures or curtains because of the Mess created by the dust and sanding to repair the ceilings and walls which should have been corrected before we moved in! ... More

Please complete the pending items, closed house by pushing and arm twisting the buyer

Complete lack of craftsmanship and communication. Pulte will not fix any issues (and there are a lot) until you email them every day for months, and even then the process to fix issues is exhausting.

Low build quality and trades. House has problems and builder has disappeared. Very disappointing experience and will never consider Pulte in the future.