Pulte Homes Reviews in Cleveland, OH

Poor communication Delayed closing with no notice until day of originally scheduled closing No mailboxes for 3 weeks after closing Unable to use driveway for 5 days after closing due to driveway being poured late because of late inspections 5 weeks after closing and closing checklist items have still not been addressed Nails and debris all over the roof Damaged garage door from subcontractors has not been replaced Drywall and paint touch ups still not completed

Be diligent about addressing issues with the home. They’ll try to sneak them by you and cross their fingers you don’t notice. We upgraded and paid for paint and have been horribly disappointed. There were several spots that were missed. A lot of dry wall issues because someone left the windows open and it rained and the drywall on the windowsills are all cracked. Front door painted black but painted with the door open so there is black paint splatter on our light gray floors. Uneven walls. The trim on our stairwell was painted white which splattered on the upgraded rod spindles. It’s hard to look past all these issues. The list gets longer the longer we live here. There was little care or attention to detail to provide a quality home. ... More

Pulte responds to minor issues in a timely manner. However, I have no driveway, only rocks and front steps that are pressed wood. Very unsafe. Have lived here almost a month and they say “soon.” Why? It’s almost June. My back porch is about 4 feet off the ground. No railings.

I have had a bad experience with Pulte construction, not happy with construction quality and lot of open things left, their PMs don’t respond after closing is done. Support or maintenance team is not responsive.

Pulte cuts corners, from poor quality dry wall to 24" center studs on interior. Two outlets in huge basement. Lower end appliances. No ceiling fans without huge cost. Cheap wire racks/shelves in all closets. NO landscaping included. Small driveways and garages. Poor lighting in bathrooms.

Builder is not responsive, home poor quality for the price

Pulte gives very few choices and charges a premium for many things that we felt should be included in a house. Although I realize Pulte is not a custom builder, we were disappointed by the selections, workmanship, and quality of building materials.

SOOOOOO many issues. Not only with poor craftsmanship and materials, but with Pulte Mortgage and Title too. My recommendation: CAREFULLY review your Settlement Statement as well as EVERY detail in your home BEFORE signing ANYTHING. As things stand, Pulte under paid me $1,188 in property taxes. Given I took title 5 days before the end of 2024 I didn’t think much of Pulte crediting me $1383 for 2024 taxes. That is until I learned the taxes for 2024 were $2,571. When I called Pulte Title to understand why they didn’t cover the entire sum (minus my five days of ownership), I was told, rather defensively, that the $1383 was based on a 2023 estimate and that given I signed the document, I agreed to the 2023 estimate. That is just wrong. At that point in the year Pulte could have easily accessed the correct 2024 tax information from the county website. I'd like to talk to my neighbors to see if this was their experience as well. And yet it’s still not over. Because though Pulte Mortgage alleges they transferred $1,285 (or first-half taxes) from my escrow to the county a month ago, the county has no record of receiving it. I’m now three calls in with Pulte Mortgage to resolve the issue and facing delinquency charges if they are not paid by March 3. What is most interesting to me is that I never would have discovered any of this if I hadn’t had such a hard time trying to transfer water from Pulte to me and had to reach out to the county. Regarding the construction issues, I feel I am making some headway in getting them resolved. So far a broken shower tile has been fixed as well as most (but not all) of the “wood” trim damage, toilet paper hardware has been installed, and varnish drippings have mostly been removed from staircase poles. Dry wall issues have been flagged (literally all over my home with green frog tape) by a Pulte customer service rep, but I have yet to see a work order. There are more items, but at this point I plan to wait until my one year walk through. In the meantime, it will be interesting to see what awaits me in spring when I’ll have a chance to take in the outdoor construction and landscaping. ... More

Poor quality of equipments, HVAC and AC had major issues, my tenant keeps complaining of this stuff. My intention of buying a new property was to ensure I don’t face such petty electronic issues, but Pulte made it happen. I don’t think I’ll buy another Pulte property and will inform my acquaintances too if my experience.

Was promised a finished home and threatened with penalty if we didn’t close on time. Closed on time, but home wasn’t finished. Moved in without appliances being in place. Living at residence for a month and house still isn’t graded and is covered in mud. Several things not completed during last clean - basement not cleaned, nails and debris left on roof. Not a great experience.

As a publicly traded company, I would expect better quality.

We've experienced numerous issues with our new home. These should have been found and fixed before we moved in if Pulte would have done quality control. Our front porch is permanently stained in multiple places by some form of an oil based liquid. Pulte refuses to replace our porch, they tried to power wash it out and that has only make it worse. It's going on two months now and they still have not resolved the problem. How would you like to spend half a million dollars on a home and the first thing everyone sees before they enter your home is your whole front porch completely stained. Now that certainly doesn't appear to be high quality or expert craftsmanship. Next we experienced our front bedroom flooding with sewage from the clean out drain. This was because first someone stuffed a 2 foot 2×4 and a wooden plug into the clean out. Unfortunately the plumber did not glue the cap screw sleeve and didn't secure the cap. Had the workmanship been even average we would still had had the backup do to the items in the clean out pipe but at least it wouldn't have flood into the room and ruin the padding and carpet. All of are windows can not be opened without extreme physical effort. We are still waiting on someone to come make the required adjustments. We have also had a significant amount of settlement under our back patio. Again we have been waiting for more than a month for someone to come and access and fix the issue. We fear there will be additional structural damage done if this doesn't get addressed soon. They have dropped a part of the roof frame from the next door house on our roof and damage our roof shingles, gutter, and tree we had just planted. ... More

My himeboying experince in the initial phases with Ed was great! However I was urged by neighbors not to sign closing until all repairs are made. I wish I would have listened. It’s been five weeks since I moved in and a lot of my major issues which were all cosmetic in nature have not been addressed. Pulte was happy to take my money, but has been very slow in making the cosmetic repairs in my home. I would give my overall experience 2 stars

Lots of pertinent information and decisions were left out of our sales presentations-we always felt "rushed". Then, it was pulling teeth to get appointment at the design center. We were surprised by the number of restrictions, like rectangular sinks, that were not oven offered options. We wanted an extra window, and even offered to pay double, but we were told no, with no explanation why. Lots of things like this made us skeptical even bit of the way. In the end, we now know we were "too nice" and still should've pushed for more, held our ground, and asked a lot more questions and demanded answers. ... More

It’s a nice house For our situation; Not what we bought, or expected. Many disappointments. Misrepresentation. Slow or no follow ups.

Customer service is like talking with wall,you have to live with what you got at closing

Pulte’s website advertises one thing and then they sell you something cheaper in price just so they can save themselves money. The windows are cheap, the cabinetry is cheaply made. My house definitely would not win any awards. Plus, Pulte is so good at dumping added expenses in your lap.

In the beginning our experience was much more positive. Some of the employees really seem to care but the end result is sloppy trade work and lack of responsiveness to seeing issues to completion. AT best Pulte needs to add 4-6 to it's build time. Trades often do not show and many do such a poor jib it's amazing that they continue to hire them. I think they underestimate their buyers and often patch these houses together. Issues are addressed but not acted on. Trying to get the punch list completed requires endless phone calls and extreme frustration. The GC is great but it seems that his hands are tied as well. They start a project but do not see it through moving their handyman from house to house without completing anything. Items that need to be replaced have been "ordered" and are on "order" . I had to hire and pay my own handyman to fix several things ASAP. Extremely disappointed with some of the quality of work. Pulte needs to slow it down and care more about their product or they will end up like Ryan homes. Word of mouth is very powerful. ... More

1) Quality of material used is not good in some places 2) Front patio has damage and patched with different color cement 3) There is small hole near to front door did not fixed 4) Asked to fix Front door color, George messed up and painted different color all together and still see some sport of old color 5) Kitchen cabinets are not installed properly, still see some gap which looks like it is broken 6) On Stair case railing I showed damage, Initially I was told will fix it, now he is saying we can not fix it, this is very worst 7. Master bathroom Towel handler is not installed, called multiple times he is not picking my calls at all, even not responding to messages 8. There is a hole in on OSB in garage, I asked to remove that OSB and add new one during construction, but that is not fixed, while closing they simply added stud piece and said that's all we can do, I did not feel like buying new home, I felt like used home with patches 9) Garage stair case railing used scrap wood not even used good wood. 10. I asked for Paint samples, that also not given till now 11) Still there are holes in soil and keeps getting synced, not taken care properly If I write up list keeps adding, before closing issue identified Gerorge and Ed tired to fix issue, but they are not permanent issues and temp fixes, which felt me bad about my experience with Pulte, I heard lot about this company but it was very bad experience I had. Still see lots of issues, no one is responding at all ... More

Poor workmanship on wood trim, doors and painting.

The number of problems that we have had in our home have been too many to count. Not only do we have some rather large problems, such as cabinets being gouged, doorbell never working, gas leaking from fireplace, etc, but getting these issues fixed seems to be nearly impossible.

I would not recommend Pulte homes to anyone. I anticipated the quality and craftsmanship to be below average, but Pulte went even below that. I have a strong background in construction management so I expected that I'd have to fix some minor issues, but each day that we are in the home, I find another shortcut taken by the contractors that they use. I would recommend to any potential buyer, do extra research and find a builder who still has pride in their work and treats customers right, instead of just a number. These homes are too expensive to be built this poorly.

Allow me to begin by saying that the project managers here have both attempted to rectify the issues I have been experiencing. They have been amiable and tried to be on top of most things that have gone wrong. However, when one can hear water continually pouring and into the front sump pump and be kept awake all night by the pump flushing out three times every five minutes, there is an issue. Initially, I wrote as well as spoke with both the project manager and my salesman about the sound and was pacified with the explanation that it was a very wet, spring and summer. However, it has been dry for weeks now, and it is apparent the issue is much greater. I have had architects and engineers in here, and I even called my own plumber. A remedy, for this is more than merely replacing what I now know from other plumber to be a ver low quality concrete sump pump. Would that remedy the situation I would have gladly paid for two new sump pumps, but the professionals in architecture and engineering have told me this will not be the case, I am not exaggerating when I state that the sound from the flushing of my front sump pump can be heard by neighbors across the street and three doors away. I have not slept a full night since I moved into this house due to the sound of continuous flushing in the front sump pump as well as the every couple hours when the flushing in the back of the house, sump pump, rattles my bedroom. I am distressed as this was not my first choice of lots, but rather the one my salesman strongly suggested I take. (I might also add that I was among the first five individuals to purchase in this development, so I did have my choice of lots) I’m beginning to feel as if I should put a sign in my front yard. “Let the buyer beware! If you are considering purchasing here come sit on my steps or in the bedroom and listen to this noise. Likewise look at the sinkhole that, though it has been filled, is again sinking.” If one’s bedrooms are all affected by the noise of the sump pumps, and the inhabitants of said bedrooms cannot sleep, can this really be considered inhabitable? I would appreciate it if somebody from Pulte with step up and do whatever is necessary to rectify this issue. I am in the Lyon plan and I have paid for a great many upgrades. I like the house, but do I think it’s perfect? No! Point they are many things that are not exactly up to snuff, particularly the finish work. Nonetheless, I can look beyond that, but I can’t look beyond this drainage issue. Please have the courtesy to contact me. In full disclosure, allow me to say that one of the architects consulted is my son who runs the school of architecture at one of the top schools of architecture in the nation, Likewise, one of the engineers is also from that university. I don’t really think they are going to give a five star rating. ... More

Bad communication and had to argue to get what we paid for. We got a new project manager in January which made things a lot better.

Pulte has total disconnected from different departments, bad sales team(one I got), amazing construction manager, worst sub contractors, bad quality, failed. My house was closed almost 3 ago, with a condition of getting some stuff done after the closing, its close to 3 months my house is still filled with blue-green tapes for paint and drywall issues, my bathroom is still not completed, I have air drifts from all around the house, my 50% of cabinets are not functional, leaking faucets, lights don't work in the guest bedrooms, etc etc, etc. My recommendation to another buyer is to make sure you record the discussion with the seller agent, DO NOT CLOSE The house if its done, if you be nice, they will take advantage, you will be tired of chasing them. ... More