Pulte Homes Reviews in Cleveland, OH

Home is as promised in the promised time frame

We were in Florida during much of the process. The sent us pictures often and we didn't have to worry about a thing.

Everyone was very friendly and easy to work with. Much easier than my previous experience with another company. My only complaint would be all the paperwork which is not necessarily Pulte's fault. They have to find a way to streamline that process.

We built in Westlake, not sure I’d use Pulte again.

Beautiful home that had great value at the time of purchase. Have a few concerns related to process, but overall a good experience

Customer service is like talking with wall,you have to live with what you got at closing

Please complete the pending items, closed house by pushing and arm twisting the buyer

Complete lack of craftsmanship and communication. Pulte will not fix any issues (and there are a lot) until you email them every day for months, and even then the process to fix issues is exhausting.

Pulte’s website advertises one thing and then they sell you something cheaper in price just so they can save themselves money. The windows are cheap, the cabinetry is cheaply made. My house definitely would not win any awards. Plus, Pulte is so good at dumping added expenses in your lap.

Poor workmanship on wood trim, doors and painting.

Shoddy build quality with an extremely low level of respect and care for your home. They hire the cheapest labor they can - many don't even speak English - and it shows. Truly a production style build process in which corners are cut. Communication is incredibly lacking and you are treated like you don't matter and aren't a part of the process. I would never, ever, ever build a home with Pulte again.

The follow up since I closed on the home has been horrible.

Haley was very knowledgeable and informative. Loved working with her. She helped me pick the perfect house for me and my budget. Ed was incredibly helpful and responded very quickly with any questions I had. I absolutely love my new home and really enjoyed working with the Pulte team. Thank you!!

Good intentions and continued follow up with vendors to finish or fix issues and problems with the build. We like our home and are very happy with Steve and Mike. Eventually we are confident all issues will be completed to our satisfaction. They communicate and keep us informed. 98 percent of the house is complete and the balance of items should be resolved soon we hope.We are happy with our new home.

Not very responsive to issues.

Construction went as planned, no delays.

Poor communication Delayed closing with no notice until day of originally scheduled closing No mailboxes for 3 weeks after closing Unable to use driveway for 5 days after closing due to driveway being poured late because of late inspections 5 weeks after closing and closing checklist items have still not been addressed Nails and debris all over the roof Damaged garage door from subcontractors has not been replaced Drywall and paint touch ups still not completed

Production Manager and Sales folks were available, good listeners and treated us with respect. Open communication and quick response to questions or concerns.

Pulte offered options that fit our budget. Construction completed on time. Responsive to minor repairs needed within the first few weeks of living here.

Overall our experience has been wonderful with good quality and a responsive team to work with.

Don't close until everything is done

Pulte gives very few choices and charges a premium for many things that we felt should be included in a house. Although I realize Pulte is not a custom builder, we were disappointed by the selections, workmanship, and quality of building materials.

We have been informed of weekly progress, updates and what is the coming up. What we have seen is the material used is great quality, the workman ship is Ok. There are small issues we informed and Denver has been great to work through to get them fixed in timely manner.

Sales needs to spend more time with decisions

All models with small sandwiched furnace rooms beware of furnace noise issues.