Pulte Homes Reviews in Cleveland, OH

Bad communication and had to argue to get what we paid for. We got a new project manager in January which made things a lot better.

Pulte has total disconnected from different departments, bad sales team(one I got), amazing construction manager, worst sub contractors, bad quality, failed. My house was closed almost 3 ago, with a condition of getting some stuff done after the closing, its close to 3 months my house is still filled with blue-green tapes for paint and drywall issues, my bathroom is still not completed, I have air drifts from all around the house, my 50% of cabinets are not functional, leaking faucets, lights don't work in the guest bedrooms, etc etc, etc. My recommendation to another buyer is to make sure you record the discussion with the seller agent, DO NOT CLOSE The house if its done, if you be nice, they will take advantage, you will be tired of chasing them. ... More

NOT HAPPY WITH THE MASTER BATHROOM

The sales rep, mortgage process and final product all missed the mark for me. Expectations were set too high and the team failed to meet them at every step. The sales rep provided information that was misleading, the mortgage team provided quotes/offers that any other bank could easily beat (even though you are led to believe Pulte will beat any offer). And the final product is far from perfect (which for being a new construction, I expected it to be perfect). But there are knicks in the walls, the outlets are difficult to use, the screens are loose, the driveway is cracked, etc. I will not build with Pulte again. It has been a miserable experience. ... More

Not meeting any expectations. When you ask them about providing quality of work they will mention that these are not customized home we are production builders. Not recommended

takes a long time to resolve problems

The sales office needs a new rep, Craig’s lack of knowledge in real estate is only surpassed by his lack of professionalism. Brian, site manager, could care less about getting “punch list” things taken care of - basically if the structure hasn’t fully collapsed, you’re not getting much attention. The craftsmanship was clearly below average. Measurement markings left behind, unfinished wood work, were all just left to be after closing. It doesn’t seem to be a tall order to have everything completed in full at the end of close. The unit had multiple stains in carpet prior to closing, Brian said it was taken care of - plain as day they still exist. We get it, this community is a cookie cutter development for Pulte to build homes as quick as possible to turn a profit. Somewhere in the process, it would be nice to show genuine support for the customer. Nothing too over the top, just taking care of YOUR shortcomings. Stay away if you’re not pressed for time and can land another property elsewhere. ... More

Pulte Mortgage lied and stole thousands of dollars. The house, itself, is okay, but don't use Pulte Mortgage.

If you're looking for a builder with little options and sub par attention to detail, then I would suggest you consider building with Pulte. We did our 2 hour walk through and upon closing less than 5 days later none of the punch list items were complete. We were then forced into closing even though the walk through items were not complete as they notify you 2 weeks prior to closing and most people are in the process of closing their past home. The craftsmanship of the interior items specifically the woodwork was outright horrible for a $900K house. There are chips in our ceramic tile, unpainted trim, unfilled/unfinished trim and quarter round molding, flooring that is buckling, and cheap wood that was installed with knots and dents in it. We have been in our home for two months and we are still waiting for these items to be fixed along with the painters to finish painting and sanding items that were sprayed while dust was floating around in the air prior to us closing. Also, if you pay for soft close cabinets, that allegedly does not include the butlers pantry even though that is not stated in the contract and you pay additional for this room feature. ... More

Quality of the material and build is way below expectation of a new quality home. If I can rate minus star I would’ve given a minor star. This doesn’t look like a half $1 million plus house this look like a below average amateur built the house. I will never recommend anyone to buy home in Pulte. One of the third-party vendor they have Guardian they are just ripping the customers off and their customer service is horrible. They installed my speakers and connections in a faulty way when they install my nest doorbell. They burned out the doorbell itself. It’s been a month. They still haven’t fixed it. I can keep going on and on and on, but the quality is just not acceptable ... More

I would not recommend building with Pulte they do not stand behind their homes. Buyer beware!

I would never recommend building a home with Pulte to anyone. We have been in our new home for about 3 weeks and the entire experience start to finish was miserable. The sales guy, Tom H, has no customer service skills and once our deposit check cleared, he basically told us we weren’t a priority and that we were at the mercy of Pulte given we signed the Purchase Agreement. The quality of our very expensive home is terrible. For example, it’s not even an optional upgrade to add vanity light fixtures in your bathrooms…despite having these in the model home—what a sham! There is evidence of cutting corners and poor workmanship throughout our home—chipping/peeling paint, popped drywall nails throughout, gaps between the flooring material and the baseboards, and we discover new problems almost everyday. When we reported some issues prior to closing, we were told that everything was “construction grade” and acceptable to Pulte. Pulte rushed the closing despite the house being unfinished, demanded the glass contractor hang glass that didn’t fit, and now we are paying the price. My baby and toddler step on exposed carpet nails constantly. We have submitted multiple service requests post-closing and there has been no response! Our yard is a rocky mud pit but we have been told it will be months before they finish our final grade. Meanwhile, the Quick Move-in homes’ yards are a priority, graded and landscaped promptly. AVOID PULTE AT ALL COSTS! If you’re in NE Ohio (specially Avon Lake), do your homework and shop around. ... More

We moved in from day one we had issues with the plumbing

The master bedroom bathroom shower was not stable and did not want to fix it

The house is a mess. We were forced to close over two months ago and we still can't move in. There are two bedrooms still without carpeting, there is carpentry still to be done, along with drywall repair and extensive painting still needed. I wouldn't wish this experience on my worst enemy. Stay away from Pulte.

I had the honor of building a house through Pulte and the experience was not nice from start to finish . I have complained numerous times all to no avail . You can tell that they rush the building process and it’s so sad that their standards are starting to be like that of Ryan homes. I would advise you not to build with them all they care about is the money

My wife and I are not happy at all with Pulte homes. We have crooked walls, leaking roof, house infested with centipedes etc. . Vanessa lied to my wife and I.

In my life I did big mistake. I buy Pulte home

Poor communication starting with the sales representative to the field manager, etc. pre to post close. Careless mistakes made during the build process like drywalling over areas and very poor craftmanship from crooked framing, uneven door trims, nicks in walls and woodwork, chips in cabinets, scratches in exterior materials, gaps in installed items, woodwork, garage frame, missing materials, caulk that looked like a 4 year old did it, misalignment of doors and hardware, defects in materials that had to be replaced already...the list goes on. Extremely disappointed in the builder and do not recommend. Recently built in Columbia Station. ... More

The overall workmanship of the home is not good, especially for paying over $300 per square foot. I closed on my house 6 weeks ago and still do not have a bathtub for the master bath and many other issues that were noted during the final walkthrough are still not resolved. Timeliness and responsiveness of correcting the issues is an issue as well. I would not recommend using this builder. They cut every corner possible to save money for themselves.

This was supposed to be the happiest time of our life but it has absolutely been a nightmare! We actually had others by in the same community as us and we regret it! They have had very similar problems also a lot of the work very subpar and we’re still having many issues! We have to call or text many times over before we get a response! It has been an absolute nightmare and would never build with Pulte again.

The cheapest materials they can be and the worst workmanship it can be on top of sloppy work without any thoughts in mind. Customer service is so bad as well as we are 3 month on with punch list items for repairs still pending.

Our Closing Date changed Day by Day! Never had Final Walk through before we signed! Asked Christian He changed the subject Now Our House is a Mess Inside and Out! The Appliances Pulte made us order are Cheaper than what We paid for! And we're told by Christian quote "Your Lucky You Got Appliances at All!" Still Waiting for those! Were suppose to receive by October 26th sent a text to Christian, haven't heard a word! Even the hood over the cooktop isn't installed right Falling off in the front! Paid for a Higher toilet Did Not get that! Have 2 dents in the kitchen sink! Someone came a couple weeks ago to fix drywall What a joke! 3 areas so far Not completed. Didn't have trim paint, didn't take switch plates off plastered to wall! Need to Fix Again! Need a whole crew who Know and Care about what their job is to have Fixed Correctly! Between the Ceilings,Walls Trim, Doors and Floor will probably take at least a week! Haven't heard a word to seewhat was Done and still needs to be Done! There are Many Neighbors Also Not Happy and are discussing going to the Media and Plain Dealer and News Herald as a Group to Spread the Word How their Customers are being treated after Pulte Gets Their Money! Especially the Quality of Work and Now the Mess it's going to cause when repaired! Should also be responsible for Deep Clean when everything finally gets repaired! Also, our fireplace goes off went to Model and Vanessa gave me a card with the customer care number! Have left 2 messages! Shows how they Care! Still waiting for a call back! Can't hang pictures or curtains because of the Mess created by the dust and sanding to repair the ceilings and walls which should have been corrected before we moved in! ... More

Extremely disappointed with Pulte customer service. They are non responsive and can not provide updates or ETAs. Many items were not completed at move in and little has been resolved after 3 weeks

Please complete the pending items, closed house by pushing and arm twisting the buyer