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Pulte Homes Reviews in Cleveland, OH

What Cleveland Homeowners Have to Say About Pulte Homes.

Read all 367 verified reviews from homeowners that built a new home with Pulte Homes in the Cleveland area. Cleveland homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.9 out of 5 stars in Cleveland Area

367 Reviews in Cleveland Area

Ratings by Category

Overall 3.9

Quality 3.6

Trustworthiness 3.8

Responsiveness 3.7

Pulte Homes in Cleveland Area

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Customer Reviews

Our Pulte Experience

  • Jennifer B.
  • Verified HomeBuyer
  • October 12, 2019
  • Mentor, OH

Our new Pulte home is the third Pulte home that we have purchased. We think that says a lot. There are always some little problems but Pulte handled them quickly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Love my new home.

  • Paula G.
  • Verified HomeBuyer
  • October 09, 2019
  • Medina, OH

Love my new home. Absolutely beautiful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Feedback

  • Kenneth Y.
  • Verified HomeBuyer
  • October 09, 2019
  • Medina, OH

Construction and closing process when very well. We had a couple of minor issues that were taken care of quickly. Overall it was a great experience.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Overall the build went well.

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2019
  • Avon Lake, OH

Overall the build went well. The project manager Paul was great to work with and kept the completion on schedule and delivered the completion on time and as promised. There were a few minor details that we have found after moving in that need attention or correction, but Pulte has been very proactive in getting the issues resolved. Overall a great experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

A cosmetic disappointment

  • Sara H.
  • Verified HomeBuyer
  • September 19, 2019
  • Wadsworth, OH

Be diligent about addressing issues with the home. They’ll try to sneak them by you and cross their fingers you don’t notice. We upgraded and paid for paint and have been horribly disappointed. There were several spots that were missed. A lot of dry wall issues because someone left the windows open and it rained and the drywall on the windowsills are all cracked. Front door painted black but painted with the door open so there is black paint splatter on our light gray floors. Uneven walls. The trim on our stairwell was painted white which splattered on the upgraded rod spindles. It’s hard to ...

Pulte Homes responded:
Hi Sara. We are so sorry that you have had such a negative home building experience. If you have outstanding concerns or want to discuss further, please email socialcare@pultegroup.com and our team will look into the situation. ^Abby

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 4

Terrible Experience

  • Eric B.
  • Verified HomeBuyer
  • September 13, 2019
  • Independence, OH

Low build quality and trades. House has problems and builder has disappeared. Very disappointing experience and will never consider Pulte in the future.

Pulte Homes responded:
Hi Eric. We are disappointed to hear that you have outstanding problems with your home. Please email socialcare@pultegroup.com with some more detail and our customer care team will work to resolve those issues. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Overall, a great experience.

  • Lee S.
  • Verified HomeBuyer
  • September 11, 2019
  • Avon Lake, OH

We had a few issues but they were addressed in a timely manner. The team seemed genuinely concerned with our satisfaction. Wasn't thrilled with the Pulte Title experience, but on the builder side and the management of the construction, we were satisfied. Would indeed do it again, knowing what we know now.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Great from start to finish

  • Jill C.
  • Verified HomeBuyer
  • September 11, 2019
  • Wadsworth, OH

Great from start to finish

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love the house!

  • Vince F.
  • Verified HomeBuyer
  • September 04, 2019
  • Mentor, OH

We love the house and the floor plan. We are not happy with the quality of work from some of the contractors but Pulte has been responsive to getting these issues resolved

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Pulte Homes - Everything was wonderful.

  • Kyle H.
  • Verified HomeBuyer
  • August 14, 2019
  • Wadsworth, OH

Everything was wonderful. Thank you

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Had a great experience with the Pulte building process.

  • Kyle P.
  • Verified HomeBuyer
  • August 07, 2019
  • Wadsworth, OH

Had a great experience with the Pulte building process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Pulte Home

  • John K.
  • Verified HomeBuyer
  • July 25, 2019
  • Medina, OH

Working with the onsite Pulte representatives was a tremendous help through the process. While Pulte is not a customized builder as we've had in the past, the onsite representatives were very responsive to our needs and accommodated us to the best of their ability. The communication was excellent throughout the process and our new home was delivered within the time frame they had given.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Meh

  • Michael B.
  • Verified HomeBuyer
  • June 20, 2019
  • Avon Lake, OH

Not thrilled with everything for the price. One coat of paint on all the walls. Giant knot holes in wood of basement steps. Carpet racks poking through carpet. Construction seems very rushed. Not what I thought was going to get for the hefty price tag.

Pulte Homes responded:
We're disappointed to hear that you're not thrilled with your home and have shared these comments with our local leadership team. Please feel free to contact socialcare@pultegroup.com if you'd like to discuss your experience with us. --Sarah

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Disappointed after move-in

  • Maureen P.
  • Verified HomeBuyer
  • June 12, 2019
  • Medina, OH

Very happy with the layout of the house. Very disappointed that we’ve been in the house for 7 weeks and we still haven’t been graded, our patio is not in, and we have no timeline for when that will happen.

Pulte Homes responded:
We hate to hear that you're disappointed and we'd like to learn more about the situation so we can help. Please email us at socialcare@pultegroup.com. --Sarah

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

Safety issues

  • Esther H.
  • Verified HomeBuyer
  • May 17, 2019
  • Strongsville, OH

Pulte responds to minor issues in a timely manner. However, I have no driveway, only rocks and front steps that are pressed wood. Very unsafe. Have lived here almost a month and they say “soon.” Why? It’s almost June. My back porch is about 4 feet off the ground. No railings.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

We are very happy with our new Pulte home.

  • Patrick H.
  • Verified HomeBuyer
  • May 15, 2019
  • Strongsville, OH

Every issue that we had before completion was addressed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not happy with our purchase

  • Richard M.
  • Verified HomeBuyer
  • May 15, 2019
  • Mentor, OH

I have found the workmanship quality on Pulte Homes is terrible. I would never purchase a Pulte home again. Very unhappy with the quality of workmanship. We hear nothing but excuses as to why things are not done right.

Pulte Homes responded:
We're so sorry to hear that you're unhappy with your new home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to further discuss your experience. --Sarah

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2