- New homes
- Pulte Homes
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- Cleveland, OH
Pulte Homes Reviews in Cleveland, OH
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What Cleveland Homeowners Have to Say About Pulte Homes.
Read all 356 verified reviews from homeowners that built a new home with Pulte Homes in the Cleveland area. Cleveland homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Cleveland Area
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Customer Reviews
Pulte Homes - Complete lack of craftsmanship and communication.
- Ashley B.
- Verified HomeBuyer
- October 19, 2021
- Painesville, OH
Complete lack of craftsmanship and communication. Pulte will not fix any issues (and there are a lot) until you email them every day for months, and even then the process to fix issues is exhausting.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Once the sale is done, you are no longer a valued customer...
- James H.
- Verified HomeBuyer
- October 12, 2021
- Medina, OH
Shoddy build quality with an extremely low level of respect and care for your home. They hire the cheapest labor they can - many don't even speak English - and it shows. Truly a production style build process in which corners are cut. Communication is incredibly lacking and you are treated like you don't matter and aren't a part of the process. I would never, ever, ever build a home with Pulte again.
Pulte Homes responded:
Hi,
This is definitely not the experience we want you to have and we are disheartened to hear that you this was your experience. We stand behind our build quality and we would love the opportunity to talk with you about these issues and want to try and make things right. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Not good quality
- Joseph S.
- Verified HomeBuyer
- June 07, 2020
- Independence, OH
Multiple issues already in first 6 weeks, including plumbing, electrical, garage door, exterior. Poor quality with painting, molding and carpet. Carpet is terrible. Our kids get scratched from tack strips sticking out.
Pulte Homes responded:
We are so sorry to hear you have concerns with your new home and are not pleased with the quality. We would be happy to assist and would appreciate if you could please email customersupport@pultegroup.com with some additional information so our team can be in touch. Thank you for leaving a review. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Helpless!
- Jim P.
- Verified HomeBuyer
- November 13, 2019
- Avon Lake, OH
I searched the web for reviews on Pulte before signing my contract and most were pretty bad reviews. Unfortunately for me, I moved forward with the purchase and here I am, adding to the bad reviews. I should have known better and I'll be kicking myself for a long time. Overall, the subcontractors performed subpar work and all their work went unsupervised by the Pulte field manager. The field manager told me during and after construction that he was too busy to supervise and quality control the subcontractors. That's great news for a new homeowner. (The cheapest subs Pulte can find are ...
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Terrible Experience
- Eric B.
- Verified HomeBuyer
- September 13, 2019
- Independence, OH
Low build quality and trades. House has problems and builder has disappeared. Very disappointing experience and will never consider Pulte in the future.
Pulte Homes responded:
Hi Eric. We are disappointed to hear that you have outstanding problems with your home. Please email socialcare@pultegroup.com with some more detail and our customer care team will work to resolve those issues. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not happy with our purchase
- Richard M.
- Verified HomeBuyer
- May 15, 2019
- Mentor, OH
I have found the workmanship quality on Pulte Homes is terrible. I would never purchase a Pulte home again. Very unhappy with the quality of workmanship. We hear nothing but excuses as to why things are not done right.
Pulte Homes responded:
We're so sorry to hear that you're unhappy with your new home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to further discuss your experience. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
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