Pulte Homes Reviews in Cleveland, OH

What Cleveland Homeowners Have to Say About Pulte Homes.

Read all 382 verified reviews from homeowners that built a new home with Pulte Homes in the Cleveland area. Cleveland homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.9 out of 5 stars in Cleveland Area

382 Reviews in Cleveland Area

Star Rating Breakdown

Ratings by Category

Overall 3.9

Quality 3.5

Trustworthiness 3.8

Responsiveness 3.7

Pulte Homes in Cleveland Area

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Customer Reviews

Pulte Homes - Had a great experience with the Pulte building process.

Kyle P.
Verified HomeBuyer
August 07, 2019
Wadsworth, OH

Had a great experience with the Pulte building process.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

New Pulte Home

John K.
Verified HomeBuyer
July 25, 2019
Medina, OH

Working with the onsite Pulte representatives was a tremendous help through the process. While Pulte is not a customized builder as we've had in the past, the onsite representatives were very responsive to our needs and accommodated us to the best of their ability. The communication was excellent throughout the process and our new home was delivered within the time frame they had given.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Meh

Michael B.
Verified HomeBuyer
June 20, 2019
Avon Lake, OH

Not thrilled with everything for the price. One coat of paint on all the walls. Giant knot holes in wood of basement steps. Carpet racks poking through carpet. Construction seems very rushed. Not what I thought was going to get for the hefty price tag.

Pulte Homes responded:
We're disappointed to hear that you're not thrilled with your home and have shared these comments with our local leadership team. Please feel free to contact socialcare@pultegroup.com if you'd like to discuss your experience with us. --Sarah

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 4

Disappointed after move-in

Maureen P.
Verified HomeBuyer
June 12, 2019
Medina, OH

Very happy with the layout of the house. Very disappointed that we’ve been in the house for 7 weeks and we still haven’t been graded, our patio is not in, and we have no timeline for when that will happen.

Pulte Homes responded:
We hate to hear that you're disappointed and we'd like to learn more about the situation so we can help. Please email us at socialcare@pultegroup.com. --Sarah

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 3

Safety issues

Esther H.
Verified HomeBuyer
May 17, 2019
Strongsville, OH

Pulte responds to minor issues in a timely manner. However, I have no driveway, only rocks and front steps that are pressed wood. Very unsafe. Have lived here almost a month and they say “soon.” Why? It’s almost June. My back porch is about 4 feet off the ground. No railings.

Total Score 2

Quality 3

Trustworthiness 2

Responsiveness 1

We are very happy with our new Pulte home.

Patrick H.
Verified HomeBuyer
May 15, 2019
Strongsville, OH

Every issue that we had before completion was addressed.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Not happy with our purchase

Richard M.
Verified HomeBuyer
May 15, 2019
Mentor, OH

I have found the workmanship quality on Pulte Homes is terrible. I would never purchase a Pulte home again. Very unhappy with the quality of workmanship. We hear nothing but excuses as to why things are not done right.

Pulte Homes responded:
We're so sorry to hear that you're unhappy with your new home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to further discuss your experience. --Sarah

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 2

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