Pulte Homes Reviews in Cleveland, OH

Important qualifier, this is my second time building a home. The first was with another builder for about half the price and slightly smaller home a few years ago. That experience was superior and may have skewed my perspective a bit. My partner was a first time builder, and found the process stressful and was not confident as we moved through. Starting at the beginning, we built the same home as the model. The model was built with a 3 car garage, which was a high want for us. When Pulte laid out the plots, they did not have any large enough for a 3 car garage. Rough start. After that, it felt a bit rushed and seemed like many things did not show up during the selection process, this led us to making a few changes after the fact. FYI they seem to be very resistant to anything outside of their standards. That said, after a bunch of back and forth, we did get what we wanted thanks to pushes from our sales guy and construction manager, who we were pushing. During the construction process, the first phase (foundation and pre-drywall) went pretty seamless. They even did get our last minute changes in there. Credit where due. The second phase is where this thing seemed to get more troublesome. The contractors they use seem not to have much attention to detail and stretch things to the last minute. There was always junk sitting around like bottles and stuff, which happened a little in the first phase too. It wasn't completely ridiculous or disgusting, but again compared to my first build, was noticeable. The attention to detail comes to play with things like drywall cut outs and painting. The construction manager had a ton of patching and painting because of the carelessness of the contractors. It felt like if we weren't there everyday, something would be missed. Ex, they installed our niches in our shower wrong, but I caught it on a visit and they correct. I caught a few significant issues in the basement, mold and water. The end felt very rushed, and even when we moved in, the house still needed a few things done and cleaned, which they did do. This seemed normal to them, but my last build was basically complete a week or two before I closed. We did not expect to move into a house that was not totally done. There is still a smell to this day in one area that will not seem to go away. At the end of the day, we expected a high quality, reputable builder and do not feel that way. At the end of the day, will we build with them again? No. ... More

Once we moved in, some issues were noticed to include a a clean out with standing water in it and a smell in the house that we cannot figure out where it’s coming from. Have submitted a couple post closing work orders on things and it took much longer than expected to have one resolved, while I’m still waiting on the other to be resolved. Speaking with many of our neighbors they have all had similar issues. For the prices that we paid for the house, you’d think/hope that they would get resolved much sooner or more responsive. I understand we aren’t the only house with issues that need addressed, but the turn around time on the work orders hasn’t been what I would hope it would be/assume for the purchase price of the house. To me, pulte is very much a quantity over quality builder. ... More

Very organized and transparent experience. Teams coordinated well together and kepT me informed throughout the process

Our builder rep was good - he alone gets 5 stars. The sales rep I would not trust. Pulte does not respond - you will be referred to the sales rep only. These homes are quite basic with the lowest grade material that can pass an inspection. Buyer beware.

Nicely build home in timely manner

We moved in late in the build process, house was essentially done, ready to move in. With that said the walk through and findings were taken care of without any push back. There are some paint blemishes, but there is a 1 year walk through where we have been told anything we find will be taken care of. I have full confidence this will be true.

Save yourself both time, frustration and money - buy elsewhere.

I have had a bad experience with Pulte construction, not happy with construction quality and lot of open things left, their PMs don’t respond after closing is done. Support or maintenance team is not responsive.

I would tell buyers to hold off on completing evaluations until after living in home for a few weeks. My issues were dismissed or deflected after title transfer.

Overall this experience was easier than the last. This build was smoother and communication was present. Project. Managers were great. Some of the workmanship had to be performed twice like driveway garage entrance and some framing. This part that can be greatly improved is the start. The sales person could of been more upfront with alot of things. Had to pry for info and options. Should not be this way.

The sales rep, mortgage process and final product all missed the mark for me. Expectations were set too high and the team failed to meet them at every step. The sales rep provided information that was misleading, the mortgage team provided quotes/offers that any other bank could easily beat (even though you are led to believe Pulte will beat any offer). And the final product is far from perfect (which for being a new construction, I expected it to be perfect). But there are knicks in the walls, the outlets are difficult to use, the screens are loose, the driveway is cracked, etc. I will not build with Pulte again. It has been a miserable experience. ... More

Overall build was decent but finish work and final craftsmanship was disappointing.

The Sales and construction teams who gave us our new home were the best yet (this is our fifth Pulte home)!

Not meeting any expectations. When you ask them about providing quality of work they will mention that these are not customized home we are production builders. Not recommended

Home took longer than expected

takes a long time to resolve problems

Overall decent house, they cut corners where they can. Trades need to be watched lights not centered, toilet not centered. Tough to get them to respond to issues.

Overall I would rate Pulte a 4 ob scale of 5, due to lack of flexibility in some changes/additions. Quality was as expected and follow up has been good. Some minor is Pulte should have alerted the new owners, like no mail delivery after 60 days and “smart Home” with coordination between Guardian and Spectrum would have been appreciated. Communication on details.

Diane was our sales representative, and from the start, she helped us envision what we wanted in our house. She wasn't pushy, she was very nice. So, between Diane and Ray, we have a lovely home. Don't be afraid to ask questions if they don't know the answer, they will find out from someone.

The house is perfect for my needs The layout and all the options I chose are just what I envisioned. Construction manager informative and kept me up to date and responds promptly to emails. Minor problems delt with quickly. Only complaint house was winter build. Now weather better no driveway or final grade done although new builds have these

Quality of home and materials was overall up to standards and workmanship was 8 out of 10. Our building manager was knowledgeable and responsive. Some original design decisions were unusual and sometimes difficult to make a change. Appliance quality was satisfactory but upgrades not available. Fair price. Home buying process and staying on schedule was very good however.

Responsiveness to issues post construction has been severely lacking. Most times I don't even get a response to inquires on issues.

We started this in June and moved in January, and the entire process was seamless. Our complaints are with the trades. There are so many oops in our home that need to be fixed that we feel bad for the project manager. We have baseboards with dents and door frames with notches that clearly should have never passed final inspection. We have walls that had indents that the painters completely missed. Although we know it’s hard to find good workers some of these people really need to be let go. Again our project manager is amazing and attends to all our needs to the best of his ability as fast as he can. ... More

From the beginning our sales rep Ashlea was fantastic at sharing information, going over the information needed to help us with our home. Jeff B was amazing general manager for the project. He kept us informed throughout the process.

We recently purchased a home with Pulte, and overall, our experience has been okay. The home itself meets our expectations, but the process, particularly regarding walkthroughs and post-closing follow-ups, has been less smooth than we had hoped. There are still outstanding items from our initial walkthrough that have yet to be addressed, and communication on the next steps has not been very clear. Despite following up, we have not received updates on when these issues will be resolved. This has made the process feel a bit frustrating and uncertain. While we understand that delays can happen, better communication and a more structured follow-up process would greatly improve the overall experience. We hope to see these issues resolved and would appreciate more transparency moving forward. ... More