Pulte Homes Reviews in Cleveland, OH

Nicely build home in timely manner

We moved in late in the build process, house was essentially done, ready to move in. With that said the walk through and findings were taken care of without any push back. There are some paint blemishes, but there is a 1 year walk through where we have been told anything we find will be taken care of. I have full confidence this will be true.

Save yourself both time, frustration and money - buy elsewhere.

I have had a bad experience with Pulte construction, not happy with construction quality and lot of open things left, their PMs don’t respond after closing is done. Support or maintenance team is not responsive.

I would tell buyers to hold off on completing evaluations until after living in home for a few weeks. My issues were dismissed or deflected after title transfer.

Overall this experience was easier than the last. This build was smoother and communication was present. Project. Managers were great. Some of the workmanship had to be performed twice like driveway garage entrance and some framing. This part that can be greatly improved is the start. The sales person could of been more upfront with alot of things. Had to pry for info and options. Should not be this way.

The sales rep, mortgage process and final product all missed the mark for me. Expectations were set too high and the team failed to meet them at every step. The sales rep provided information that was misleading, the mortgage team provided quotes/offers that any other bank could easily beat (even though you are led to believe Pulte will beat any offer). And the final product is far from perfect (which for being a new construction, I expected it to be perfect). But there are knicks in the walls, the outlets are difficult to use, the screens are loose, the driveway is cracked, etc. I will not build with Pulte again. It has been a miserable experience. ... More

Overall build was decent but finish work and final craftsmanship was disappointing.

The Sales and construction teams who gave us our new home were the best yet (this is our fifth Pulte home)!

Not meeting any expectations. When you ask them about providing quality of work they will mention that these are not customized home we are production builders. Not recommended

Home took longer than expected

takes a long time to resolve problems

Overall decent house, they cut corners where they can. Trades need to be watched lights not centered, toilet not centered. Tough to get them to respond to issues.

Overall I would rate Pulte a 4 ob scale of 5, due to lack of flexibility in some changes/additions. Quality was as expected and follow up has been good. Some minor is Pulte should have alerted the new owners, like no mail delivery after 60 days and “smart Home” with coordination between Guardian and Spectrum would have been appreciated. Communication on details.

Diane was our sales representative, and from the start, she helped us envision what we wanted in our house. She wasn't pushy, she was very nice. So, between Diane and Ray, we have a lovely home. Don't be afraid to ask questions if they don't know the answer, they will find out from someone.

The house is perfect for my needs The layout and all the options I chose are just what I envisioned. Construction manager informative and kept me up to date and responds promptly to emails. Minor problems delt with quickly. Only complaint house was winter build. Now weather better no driveway or final grade done although new builds have these

Quality of home and materials was overall up to standards and workmanship was 8 out of 10. Our building manager was knowledgeable and responsive. Some original design decisions were unusual and sometimes difficult to make a change. Appliance quality was satisfactory but upgrades not available. Fair price. Home buying process and staying on schedule was very good however.

Responsiveness to issues post construction has been severely lacking. Most times I don't even get a response to inquires on issues.

We started this in June and moved in January, and the entire process was seamless. Our complaints are with the trades. There are so many oops in our home that need to be fixed that we feel bad for the project manager. We have baseboards with dents and door frames with notches that clearly should have never passed final inspection. We have walls that had indents that the painters completely missed. Although we know it’s hard to find good workers some of these people really need to be let go. Again our project manager is amazing and attends to all our needs to the best of his ability as fast as he can. ... More

From the beginning our sales rep Ashlea was fantastic at sharing information, going over the information needed to help us with our home. Jeff B was amazing general manager for the project. He kept us informed throughout the process.

We recently purchased a home with Pulte, and overall, our experience has been okay. The home itself meets our expectations, but the process, particularly regarding walkthroughs and post-closing follow-ups, has been less smooth than we had hoped. There are still outstanding items from our initial walkthrough that have yet to be addressed, and communication on the next steps has not been very clear. Despite following up, we have not received updates on when these issues will be resolved. This has made the process feel a bit frustrating and uncertain. While we understand that delays can happen, better communication and a more structured follow-up process would greatly improve the overall experience. We hope to see these issues resolved and would appreciate more transparency moving forward. ... More

Very informative and very professional quality experience!

We were living out of state and working so it was hard to coordinate walk throughs but my sister and brother in laws did the walk throughs for us and Pulte representatives were great. We did meet with Garrett and the warranty representative after we were moved in for three weeks, they were very informative. We are going to send in via the service link as directed items we have seen since we moved in.

The sales office needs a new rep, Craig’s lack of knowledge in real estate is only surpassed by his lack of professionalism. Brian, site manager, could care less about getting “punch list” things taken care of - basically if the structure hasn’t fully collapsed, you’re not getting much attention. The craftsmanship was clearly below average. Measurement markings left behind, unfinished wood work, were all just left to be after closing. It doesn’t seem to be a tall order to have everything completed in full at the end of close. The unit had multiple stains in carpet prior to closing, Brian said it was taken care of - plain as day they still exist. We get it, this community is a cookie cutter development for Pulte to build homes as quick as possible to turn a profit. Somewhere in the process, it would be nice to show genuine support for the customer. Nothing too over the top, just taking care of YOUR shortcomings. Stay away if you’re not pressed for time and can land another property elsewhere. ... More

SOOOOOO many issues. Not only with poor craftsmanship and materials, but with Pulte Mortgage and Title too. My recommendation: CAREFULLY review your Settlement Statement as well as EVERY detail in your home BEFORE signing ANYTHING. As things stand, Pulte under paid me $1,188 in property taxes. Given I took title 5 days before the end of 2024 I didn’t think much of Pulte crediting me $1383 for 2024 taxes. That is until I learned the taxes for 2024 were $2,571. When I called Pulte Title to understand why they didn’t cover the entire sum (minus my five days of ownership), I was told, rather defensively, that the $1383 was based on a 2023 estimate and that given I signed the document, I agreed to the 2023 estimate. That is just wrong. At that point in the year Pulte could have easily accessed the correct 2024 tax information from the county website. I'd like to talk to my neighbors to see if this was their experience as well. And yet it’s still not over. Because though Pulte Mortgage alleges they transferred $1,285 (or first-half taxes) from my escrow to the county a month ago, the county has no record of receiving it. I’m now three calls in with Pulte Mortgage to resolve the issue and facing delinquency charges if they are not paid by March 3. What is most interesting to me is that I never would have discovered any of this if I hadn’t had such a hard time trying to transfer water from Pulte to me and had to reach out to the county. Regarding the construction issues, I feel I am making some headway in getting them resolved. So far a broken shower tile has been fixed as well as most (but not all) of the “wood” trim damage, toilet paper hardware has been installed, and varnish drippings have mostly been removed from staircase poles. Dry wall issues have been flagged (literally all over my home with green frog tape) by a Pulte customer service rep, but I have yet to see a work order. There are more items, but at this point I plan to wait until my one year walk through. In the meantime, it will be interesting to see what awaits me in spring when I’ll have a chance to take in the outdoor construction and landscaping. ... More