Pulte Homes Reviews in Cleveland, OH

The care, attention to detail, and kindness received from Kayla the construction manager and Erin the Pulte representative were unparalleled. These two went above and beyond to help me and my small family get settled into a safe, affordable, and finished home. I am very grateful for their assistance.

Very rigid in choices. Would have liked to pay for options we presented. I.e. paint colors within Sherwin Williams paint brand which you use. Instead we had to pay after closing to have walls painted colors we chose from Sherman Williams. Also, not meeting ada requirements. I.e. shower stalls. The given one is very tiny. Will not allow for shower seat for handicap. For the $$$, very dissapointed. Would like more options. Also, wheelchairs do not fit through doorways, too tight of turns. Had to take doors off to maneuver! Pathways tight and tiny. Definitely not ada or senior complient. Suggest you walk through floor plan before choosing it! Also took over 2 months for countertop replacement. No option for types of sealers. ... More

We love our Pulte home. We built with Pulte 9 years ago in Newell Creek. We chose to downsize to a ranch with up bonus area that is being used as an in-law suite. Their layouts are amazing- they utilize all the space for creative layouts. Our salesman Steve was great as well as our Project Manager Nick. We enjoyed working with our team. I would recommend Pulte for ver any other builder. Thank you, Michelle

The layout and options available in the houses are great. However, I do wish Pulte would offer more customization on certain things, such as HVAC choices, shelving in closets, allowing multiple interior paint choices, and just interior design choices in general. We have a lot of small issues in the house and a couple of bigger issues, but Pulte has so far worked with us on a lot of them. Something that’s rather frustrating is that you have to really stay on them to get things done. Sometimes they’ll push back but if you’re persistent then they will work with you. Lastly, the quality of some the work they do is sub-standard, especially trim work. Some of the trim has gaps in it, is uneven, and a lot of it has gashes or scratches. Pulte says they will address this at the one year mark, so I cannot give them a complete review until then. Overall, I would recommend for someone who wants a quick build and is looking for something budget friendly. ... More

The sales associate with Pultle homes was excellent to work with. Thank you for all of the help in purchasing the home.

Our home buying experience started out great but we ended up regretting our purchase. At a quick glance the homes seem well out together, we noticed issues during our final walkthrough that weren’t all completed by the time of closing. Once we moved in we have not enjoyed our home. Outside of the lack of quality workmanship on details such as paint, trim, and drywall. The home is freezing. Our heat has to be almost up to 80 while wearing long pants and a sweater to be comfortable. Our 1 year old daughter has to be bundled up to eat breakfast in the morning. When you sit on the sectional you can feel the cold air blowing on your feet and neck. There is condensation on the new windows. Having owned a home in the Chicagoland area that was 6 years old we never had these issues, and our previous home was on a slab and it never felt this cold. We were going to build another home with Pulte but luckily were able to back out with only losing a small deposit. Would not recommend as a builder ... More

Working with Jack, Ed and George throughout the entire process. They were very helpful and made the process super easy. Highly recommend.

This is our 3rd home to build with Pulte and our experience was exceptional. From the sales and selection process with Ashlea to the building process with Jeff, we are beyond pleased with the service and the quality of the construction. We highly recommend Pulte and the Carlton Estates team.

Great experience from contract signing, selection of options, communications during the construction process and closing with their title company. Home delivered on time per the contract. Pulte's staff very helpful and always responsive

Kept in the loop the whole process

Questionable work by contractors. Poor drywall work, crooked walls, nail pops in ceiling, uneven flooring, lumps in carpet, caulking separating from counter, dings in cabinets.

The building process was easy to follow and we were kept well informed of the process by our construction manager. We had access to observe the build anytime we wanted to visit the site and were permitted to bring up our concerns to the CM. These concerns were always addressed promptly and fairly by the CM. Overall it made a usually stressful process very seamless and efficient.

We built our new home with Pulte and couldn't be happier with the process and outcome. Everything worked really well. Construction managers provided weekly updates through the process and issues that arose or we continue to point out are being addressed and followed up very quickly. Very nice job and great experience so far!

Quality is OK, some of their contractors had quality issues, as in porch patio cracks. when I went to cook in the oven on the new Whirlpool appliance, it would not shut off. Called Whirlpool, and it just got fixed a week ago, I would have thought it would have been operated, and time set, etc. It had a bad touchpad and control module. I did not contact Pulte.

Linda, our Sales Person, was always helpful in answering our questions and showing us the information that we requested. Jeremy, our builder liaison, throughout the finishing process has shown professionalism and the willingness and follow-up to complete items that were requested..

Building a new house is very stressful, but luckily i got help from a great project manager, George. He is awsome.

Everyone I worked with was nice and helpful for the most part. The craftsmanship is sub par. The cabinets and counters are well done. Painting job was sloppy and I removed paint splatter from many places on my new flooring. I have found several cracks and chips in things that I’ve submitted requests for but still am waiting to hear back about a plan of action. I can appreciate the speed at which the home was built but it was definitely at the cost of quality attention to detail

scratched windows holes in walls missed paint Really Really bad drywall.

Floor on upstairs had 10 ft long bulge of 2 inch pressing the carpet to cause people to fall over. Floor downstairs, the foundation steel beam is sagging by 1.75 inch. The electrical outlets and switches are installed slanted. Kitchen cabinet is broken and still installed to the wall. The drawer knobs and pulls are not the choices I made on change order which the Pulte charged money. There were rebar sticking out of basement. Basement electrical wiring is exposed and they installed drywall on top of natural gas pipes and squeezed it. Kitchen countertop has 1/4 inch gap between cabinet. The bathroom sinks under mount is not caulked 1/6 inch gap on 6 sinks. Outside second story windows has paint marks and too steep to clean so they didn't clean them. The orange conduit lets rain drip into the electrical panel inside where there is an outlet facing upward at the conduit from outside. Pulte denied responsibility even though they installed it. Internet panel is crooked not installed straight. The pre wired ceiling fan, Pulte put a cheap chandelier which prevented installing a ceiling fan. Garage had crack outside the garage door envelopment. Front door trim came apart. Weather stripping failed on new construction. Windows are installed straight but not light switches. A Door is missing a door stopper. Tiles are not sealed so home owner have to seal them before using the shower after moving in we had to wait three days for shower tile grout sealers to cure and have to be reapplied every month. ... More

Pulte Mortgage lied and stole thousands of dollars. The house, itself, is okay, but don't use Pulte Mortgage.

We love Pulte Home, especially the Mercer floor plan! The master bedroom was incredible extra big area. The layout of each room and the set up was nice and big

Brandon, Ed and George were all great to work with.

We knew going in that the area we desired had higher housing costs, so the value is skewed. When adjusting for this, the value is there! From the first day, the folks from Pulte Port West were great. They expeditiously addressed any and all questions. From sales to the exterior build to the interior work and finishing, Tom, Rob, and Kayla were outstanding! We did have a few issues, but as noted, they were addressed to our satisfaction. We cannot of course speak for others, but with the cost of homes everywhere and the potential need for renovations at a high cost, building new became the primary avenue for us. Pulte, in our opinion, delivered! ... More

1) Quality of material used is not good in some places 2) Front patio has damage and patched with different color cement 3) There is small hole near to front door did not fixed 4) Asked to fix Front door color, George messed up and painted different color all together and still see some sport of old color 5) Kitchen cabinets are not installed properly, still see some gap which looks like it is broken 6) On Stair case railing I showed damage, Initially I was told will fix it, now he is saying we can not fix it, this is very worst 7. Master bathroom Towel handler is not installed, called multiple times he is not picking my calls at all, even not responding to messages 8. There is a hole in on OSB in garage, I asked to remove that OSB and add new one during construction, but that is not fixed, while closing they simply added stud piece and said that's all we can do, I did not feel like buying new home, I felt like used home with patches 9) Garage stair case railing used scrap wood not even used good wood. 10. I asked for Paint samples, that also not given till now 11) Still there are holes in soil and keeps getting synced, not taken care properly If I write up list keeps adding, before closing issue identified Gerorge and Ed tired to fix issue, but they are not permanent issues and temp fixes, which felt me bad about my experience with Pulte, I heard lot about this company but it was very bad experience I had. Still see lots of issues, no one is responding at all ... More

If you're looking for a builder with little options and sub par attention to detail, then I would suggest you consider building with Pulte. We did our 2 hour walk through and upon closing less than 5 days later none of the punch list items were complete. We were then forced into closing even though the walk through items were not complete as they notify you 2 weeks prior to closing and most people are in the process of closing their past home. The craftsmanship of the interior items specifically the woodwork was outright horrible for a $900K house. There are chips in our ceramic tile, unpainted trim, unfilled/unfinished trim and quarter round molding, flooring that is buckling, and cheap wood that was installed with knots and dents in it. We have been in our home for two months and we are still waiting for these items to be fixed along with the painters to finish painting and sanding items that were sprayed while dust was floating around in the air prior to us closing. Also, if you pay for soft close cabinets, that allegedly does not include the butlers pantry even though that is not stated in the contract and you pay additional for this room feature. ... More