Pulte Homes Reviews in Cleveland, OH

Overall the build went well. The project manager Paul was great to work with and kept the completion on schedule and delivered the completion on time and as promised. There were a few minor details that we have found after moving in that need attention or correction, but Pulte has been very proactive in getting the issues resolved. Overall a great experience.

Working with the onsite Pulte representatives was a tremendous help through the process. While Pulte is not a customized builder as we've had in the past, the onsite representatives were very responsive to our needs and accommodated us to the best of their ability. The communication was excellent throughout the process and our new home was delivered within the time frame they had given.

We were living out of state and working so it was hard to coordinate walk throughs but my sister and brother in laws did the walk throughs for us and Pulte representatives were great. We did meet with Garrett and the warranty representative after we were moved in for three weeks, they were very informative. We are going to send in via the service link as directed items we have seen since we moved in.

Overall great experience from Ed, our sales rep (as well as July in Aurora who didn't get the sale but helped direct us to the right home and neighborhood), Jeremy, our construction manager, Allyson at the design center and others.. Everything was finished on time (actually a few days early to meet closing on our new home) and work was as expected.

Overall very happy with speed and quality

Tom and Haley made the experience of building a new Home exciting . I took this adventure on by myself, which is some cases companies would take advantage of that situation. However, Pulte treated me with respect and walked me through each step. When I could not get to the house while it was under construction, Haley and Tom took the time to send me pictures and updates. I feel they truly went above and beyond. I highly recommend Pulte homes and their team!

I love our new home. We had one minor issue that was taken care of very quickly. Everything is great honestly. The only thing I’m not a fan of is our flooring. The quality is not that good. It was stained before we moved in. I was told I can wash it of easily. It’s not true. Also it doesn’t feel or look nice. I guess we will change that as we have an opportunity.

Great experience and super professional

Everyone was great during the process of purchasing and building our townhouse! The only downfall for us was the house didn’t look like it was professional cleaned prior to closing!

The personal experience was great. I think Pulte should have made the driveway 2 feet wider. There should be a hose bib in the garage as a standard feature. The the flex room and the second bedroom could be a bit larger to make them more usable. The Moen garbage disposal is a downgrade. But basically I really like the house.

Overall, it’s a good experience.

Linda, our Sales Person, was always helpful in answering our questions and showing us the information that we requested. Jeremy, our builder liaison, throughout the finishing process has shown professionalism and the willingness and follow-up to complete items that were requested..

The home was built with quality but not 100 percent finished . Trim packages and other qualities that should be standard are extra . House not really finished with unpainted garage , shower tile not sealed and do your own grass . Move in but can’t take a shower and yard mud becomes owner issue . Supervisor Nick was great , and responsive and kept buyer informed . Need follow up now on punch list items that were not finished prior to closing .

Lots of issues in my new home, lots of promises to rectify those issues went unfinished even after more than one attempt to fix. If they didn’t cut corners the first or second time, they wouldn’t have to come back out for a third (or more) time. They’re slapping together these townhomes at a phenomenal speed, but it shows in the finish. Everything is solid and well built, but the details are shoddy. While I wouldn’t change where I bought, I would definitely have stuck my neck out more at closing if I knew I’d still have 90% of my punch list outstanding 2 months after closing.

I wouldn't hesitate to buy a home with Pulte again. The experience has been very good. They build nice looking, high quality homes. We are in the process of finalizing remaining punch list items, but we have found the home to be very livable from closing.

What a smooth transition for us. Estimated completion date was spot on. Workers were polite. Dustin is totally awesome. Diane so friendly and always got back to us within minutes. Dawn and Caitlin awesome as well. I would highly recommend Pulte to anyone. I love our new home.

Drywall work in house was terrible walls are crooked and can see seems especially in the garage painting is terrible had to repaint the entire inside of house would work was terribly painted dirt everywhere in paint very difficult to sand out also woodwork was pieced together with six to eight inch pieces in a row just very very poor craftsmanship not worth the money flooring is making crackling noises when walked upon refrigerator door opening was made the wrong side and had to be completely reconstructed would not recommend to anyone

Everyone I worked with was nice and helpful for the most part. The craftsmanship is sub par. The cabinets and counters are well done. Painting job was sloppy and I removed paint splatter from many places on my new flooring. I have found several cracks and chips in things that I’ve submitted requests for but still am waiting to hear back about a plan of action. I can appreciate the speed at which the home was built but it was definitely at the cost of quality attention to detail

Overall our experience with pulte was great. Allyson at the design center was very helpful with what upgrades were worth the money and also helping us pick out everything to match. Tom and Rob are ranked high in the country and built us a solid house. We love the floor plan and the design and when we do have to submit a work request claim someone is always out within a couple days to address issues.

Rob and Garrett are two people that each buyer in our development work with once the building process starts. These two guys are the right people for the job. They went above and beyond! They exceeded our expectation and followed through on everything that was discussed.

I have been in my home almost 1 month and many things still need to be done to complete it. Paint broken window cabinet door no towel racks and toilet paper holders and railing needs to be moved. This should have been done by now. I gave all my money and financed before I moved in. I expect the work to be complete by now.

My wife and I decided to make this big decision to build new planning for a home that would help us to live as long as possible in our home as we grow older. From our working with Linda in sales to Ray (construction manager) they both have been very responsive with us from making changes in the design to now that we have moved in to making repairs to the small home issues. We understand that no one can build a perfect house but it’s the support you get after closing on any issues that really shows the quality of the company Pulte. So far so good as Ray has been taking care of any little things that arise. ... More

Quality of home and materials was overall up to standards and workmanship was 8 out of 10. Our building manager was knowledgeable and responsive. Some original design decisions were unusual and sometimes difficult to make a change. Appliance quality was satisfactory but upgrades not available. Fair price. Home buying process and staying on schedule was very good however.

good relationship with the team

The overall experience was great. When meeting with the seller we were given an estimate that was $500 lower than the actual payment, but I guess that’s why it’s an estimate. Just thought it would be closer. Other than that the seller was a great person to work with and made the process easy and enjoyable. The project manager was Ed. If you build Pulte in Columbia Station make sure you get Ed and Chuck as your warranty specialist. Those two guys are great. Ed made sure everything was perfect throughout the building process, and was in constant communication with us. Made a couple tweaks for us mid project that we are very thankful for. Chuck is the warranty specialist. Our garbage disposal broke the first time we used it. A contractor had dropped something in their which made it break when we turned it on. Chuck was on top of it and had someone at our house the next morning. 8 days later our garage door broke. Chuck came over and got it closed for us, and again it was repaired the very next morning. Pulte Mortgage is terrible. I dear with 3 loan people and they all stunk. The underwriter, Connor, was great and the only reason we stayed with Pulte Mortgage. The supervisor, Ari, was great because he understood our frustrations and did everything in his power to make it right. Pulte Mortgage loan officers quit often apparently because we had 3 of them in 2 months. The closers were all rude, unprofessional, and obviously didn’t care about working at Pulte Mortgage. Ironically, after speaking with neighbors, they had similar awful experiences with Pulte Mortgage. We love our new home. We love the quality , design, and neighbors. We are really happy with our choice to have a Pulte Home built for our family, and look forward to making many memories. ... More