Pulte Homes Reviews in Cleveland, OH

Lots of issues in my new home, lots of promises to rectify those issues went unfinished even after more than one attempt to fix. If they didn’t cut corners the first or second time, they wouldn’t have to come back out for a third (or more) time. They’re slapping together these townhomes at a phenomenal speed, but it shows in the finish. Everything is solid and well built, but the details are shoddy. While I wouldn’t change where I bought, I would definitely have stuck my neck out more at closing if I knew I’d still have 90% of my punch list outstanding 2 months after closing.

I wouldn't hesitate to buy a home with Pulte again. The experience has been very good. They build nice looking, high quality homes. We are in the process of finalizing remaining punch list items, but we have found the home to be very livable from closing.

What a smooth transition for us. Estimated completion date was spot on. Workers were polite. Dustin is totally awesome. Diane so friendly and always got back to us within minutes. Dawn and Caitlin awesome as well. I would highly recommend Pulte to anyone. I love our new home.

Drywall work in house was terrible walls are crooked and can see seems especially in the garage painting is terrible had to repaint the entire inside of house would work was terribly painted dirt everywhere in paint very difficult to sand out also woodwork was pieced together with six to eight inch pieces in a row just very very poor craftsmanship not worth the money flooring is making crackling noises when walked upon refrigerator door opening was made the wrong side and had to be completely reconstructed would not recommend to anyone

Everyone I worked with was nice and helpful for the most part. The craftsmanship is sub par. The cabinets and counters are well done. Painting job was sloppy and I removed paint splatter from many places on my new flooring. I have found several cracks and chips in things that I’ve submitted requests for but still am waiting to hear back about a plan of action. I can appreciate the speed at which the home was built but it was definitely at the cost of quality attention to detail

Overall our experience with pulte was great. Allyson at the design center was very helpful with what upgrades were worth the money and also helping us pick out everything to match. Tom and Rob are ranked high in the country and built us a solid house. We love the floor plan and the design and when we do have to submit a work request claim someone is always out within a couple days to address issues.

Rob and Garrett are two people that each buyer in our development work with once the building process starts. These two guys are the right people for the job. They went above and beyond! They exceeded our expectation and followed through on everything that was discussed.

I have been in my home almost 1 month and many things still need to be done to complete it. Paint broken window cabinet door no towel racks and toilet paper holders and railing needs to be moved. This should have been done by now. I gave all my money and financed before I moved in. I expect the work to be complete by now.

good relationship with the team

The overall experience was great. When meeting with the seller we were given an estimate that was $500 lower than the actual payment, but I guess that’s why it’s an estimate. Just thought it would be closer. Other than that the seller was a great person to work with and made the process easy and enjoyable. The project manager was Ed. If you build Pulte in Columbia Station make sure you get Ed and Chuck as your warranty specialist. Those two guys are great. Ed made sure everything was perfect throughout the building process, and was in constant communication with us. Made a couple tweaks for us mid project that we are very thankful for. Chuck is the warranty specialist. Our garbage disposal broke the first time we used it. A contractor had dropped something in their which made it break when we turned it on. Chuck was on top of it and had someone at our house the next morning. 8 days later our garage door broke. Chuck came over and got it closed for us, and again it was repaired the very next morning. Pulte Mortgage is terrible. I dear with 3 loan people and they all stunk. The underwriter, Connor, was great and the only reason we stayed with Pulte Mortgage. The supervisor, Ari, was great because he understood our frustrations and did everything in his power to make it right. Pulte Mortgage loan officers quit often apparently because we had 3 of them in 2 months. The closers were all rude, unprofessional, and obviously didn’t care about working at Pulte Mortgage. Ironically, after speaking with neighbors, they had similar awful experiences with Pulte Mortgage. We love our new home. We love the quality , design, and neighbors. We are really happy with our choice to have a Pulte Home built for our family, and look forward to making many memories. ... More

Very responsive to issues and requests. Takes the time to explain what is going on with the building process. Does his best to make things right.

Pulte homes have a robust plan to build the houses. Their sequencing of activities are excellent. They have quality checks in place. The customizations sometimes fall through the planning process. The issues and corrections move slowly, but they track and get it done. Overall a great experience buying a Pulte Holme.

We had some issues that were identified before we moved in and after. The issues were addressed very quickly. Our experience with the sales and project staff has been very pleasant.

Our experience with the sales team was great. Wendy was very attentive, answered all our questions and helped us every step of the way. Build was on schedule and we were able to stay on top of the progress thanks to the construction manager's communication with us. Our issues have come from the subcontractors not being properly monitored to make sure the work was consistent and of high quality. Having this many houses being built and finished at one time probably put some unnecessary stress on the subcontractors. Although the warranty team has been responsive to our requests, there seem to be a lot of issues that never should have slipped through to begin with. We're happy with the house, but a lot of the finish work I could have done better myself, and I was a desk jockey during my career. ... More

It took forever for my Pulte mortgage loan to be approved as they were ending a quarter and very busy. This created a lot of unnecessary anxiety! Overeall, the home is well-crafted, however, the finishers, painters, plumbing etc., did a less than stellar job. Lacked an attention to detail with lots of areas that will need repainted as the painters did not paint areas near trim, corners, etc. Tiles in main bathroom are uneven and a poor job over all.

After close and moving in had some warentee issues and although they have been noted by Pulte warentee Contacts, subs are slow to respond. Have not seen the trim carpenters plumbers etc. We are very happy with our new home but wish the subs would come back to complete their work!

Pulte Mortgage process itself needs work. Their documents request was extra. Resending documents as well. Unacceptable. I needed to bring in their Supervisor in twice to take care of concerns. My sales person, Builder and our contractor did a fabulous job walking us thru the process and answering all our questions. Thank you!

Diane (sales) and Dustin (Construction Manager) are very helpful. They responded very quickly to our questions and concerns. They kept us well informed during the construction process. Pulte was able to hit all the dates, including the closing date.

I would recommend Pulte Homes. I’ve been in my house 3 weeks and of course there are things I hoped to select like hardware, flooring, carpet, etc but it was a new and ready in 2 months which I needed. Make sure you go over every detail though so you know exactly what you are getting and there are no surprises at closing and final walk through like with what happened to me. I’m still happy though.

To date Brian has resolved the items I’ve found needing correction and or repair. I closed at the end of January but will be moving in the end of March AA I needed to come back to AZ to close the home I had here. I hope the Pulte response to action items I may find upon return is still high level customer satisfaction

Overall, a solid experience. I would not recommend Pulte Mortgage, but the build went well. Ryan was a good construction manager. There are small aesthetic issues that are somewhat annoying, but I have confidence Pulte will fix these throughout the first year of ownership.

Overall great experience. Was never told Pulte does not finish the garages.

Ed was an awesome guy to work with! Very attentive to detail and responsive to any issues/phone calls. Overall a great experience with Ed.

Good intentions and continued follow up with vendors to finish or fix issues and problems with the build. We like our home and are very happy with Steve and Mike. Eventually we are confident all issues will be completed to our satisfaction. They communicate and keep us informed. 98 percent of the house is complete and the balance of items should be resolved soon we hope.We are happy with our new home.

Production Manager and Sales folks were available, good listeners and treated us with respect. Open communication and quick response to questions or concerns.