Pulte Homes Reviews in Cleveland, OH

Sales needs to spend more time with decisions

Warranty folks doing a great job

We love our new home however I think that there were some corners that were cut that gave us the impression that is less then expected. For instance, unfinished walls that aren't covering electrical wiring in the garage, the storage area and the furnace area. For the cost of a few pieces of dry wall this would not have given the appearance of cost cutting. Clean up also seemed to be an after-thought.

Quality is OK, some of their contractors had quality issues, as in porch patio cracks. when I went to cook in the oven on the new Whirlpool appliance, it would not shut off. Called Whirlpool, and it just got fixed a week ago, I would have thought it would have been operated, and time set, etc. It had a bad touchpad and control module. I did not contact Pulte.

Building a new house is very stressful, but luckily i got help from a great project manager, George. He is awsome.

So far the neighborhood is great. Steve in the office is awesome. Workmanship on home could be better if they just did things right the 1st time. Most issues we have had have been fixed in a timely manner

I GOT THIS HOME ON 5/25/23, AT THAT TIME THEY TOLD ME THEY ARE GOING TO LEAVRL THE LANE AROUND THE HOME IN 2-3 WEEKS, IT'S ALMOST 5 WEEKS NOTHING DONE.

The home building process was extremely easy for me. The sales rep and construction manager did a great job. pulte’s title company were not easy to deal with.

Site manager, Ed, responsive to needs. Always was prompt returning calls and treated us with respect. He did his best to adjust to circumstances out of our control and was always professional. He is a true asset to Pulte.

Excellent sales experience. Weak communications, responsiveness during construction. Closing was delayed three weeks. Lots of items in home still need to be fixed or completed with no repair dates given by Pulte. Pulte's title company was atrocious.

Beautiful home that had great value at the time of purchase. Have a few concerns related to process, but overall a good experience

We love our new home and are very excited to be living here. There were some minor issues and some details of the home that we're not exactly how we envisioned but for the most part we are very satisfied.

We have lived in our new home since December. There were pros and cons to building with a production builder, like Pulte. We found the process to be simple overall and seamless from when we signed our first papers to our closing. We used Pulte mortgage, which I think helped keep the process simple for us. Communication was very open, and we felt we were able to easily speak to someone when we needed too. Chuck & Dj were very helpful and addressed our concerns to the best of their ability in a timely manner throughout the process. We felt that the final touches at the end of our build were very rushed to meet our closing deadline. Multiple trades were in the home at the same time and we felt that the order in which things were done was backwards at times. Our flooring and carpets were installed before all the drywall and painting was completed. I am still picking drywall and paint out of my brand new carpets. We had to ask them to clean multiple stains off of the carpet due to workers entering the home with muddy boots on and walking throughout the house. The carpet itself is not the best quality, but will serve its purpose. The cleanliness of the home during the entire build process was terrible. There was garbage left all around inside the house and outside on the property. Workers left behind their empty soda bottles, McDonald's cups, empty chip bags, ect. We complained more than once during the process and the house was picked up, but only after we complained. I feel the size of the home is appropriate for the price we paid, but the quality of some of the work is not. Our drywall and paint looks rough in multiple places already and spots they "fixed" right before closing are already showing again. The entire house was painted with flat paint and is easily chipped or stained if you touch it at all. The entire house has to be painted all one color...you cannot choose different colors for different rooms. Overall we are pleased with the house and we do feel like our contractors put forth extra effort a few times to help satisfy our expectations. ... More

Steve does a great job but I feel he is understaffed, there is some unfinished items that are mostly wheather related that I hope will be completed by early spring. Steve did respond with other issues in a timely manner. I also think John is a great salesman and is very responsive

The time it took to finish the house was longer than promised.

The sales process was bad. The sales rep didn’t listen to our concerns and let us make assumptions that he could have easily clarified. This lead to many disappointments when we didn’t get house feature we thought we had purchased.

Construction and closing process when very well. We had a couple of minor issues that were taken care of quickly. Overall it was a great experience.

We had a few issues but they were addressed in a timely manner. The team seemed genuinely concerned with our satisfaction. Wasn't thrilled with the Pulte Title experience, but on the builder side and the management of the construction, we were satisfied. Would indeed do it again, knowing what we know now.

The layout and options available in the houses are great. However, I do wish Pulte would offer more customization on certain things, such as HVAC choices, shelving in closets, allowing multiple interior paint choices, and just interior design choices in general. We have a lot of small issues in the house and a couple of bigger issues, but Pulte has so far worked with us on a lot of them. Something that’s rather frustrating is that you have to really stay on them to get things done. Sometimes they’ll push back but if you’re persistent then they will work with you. Lastly, the quality of some the work they do is sub-standard, especially trim work. Some of the trim has gaps in it, is uneven, and a lot of it has gashes or scratches. Pulte says they will address this at the one year mark, so I cannot give them a complete review until then. Overall, I would recommend for someone who wants a quick build and is looking for something budget friendly. ... More

The home is very nice, lots of little short cuts taken though. For the cost of the home I had higher expectations.

Delivered on time. Everyone we worked with was helpful and responsive. No major issues but a few workmanship misses. Generally satisfied.

Overall the pre purchase, keeping us informed on timely manner, meeting deadlines, closing all worked great. Materials quality also seems to be good, but it is just the beginning. Post warranty attention needs improvement, need the team to share some ETAs or timelines which is missing. All homes do have some issues to fix after we get in which is normal but attending to it and giving ETAs needs improvement.

The process was a lot simpler than I would have expected. All post-move issues so far have been fairly minor and easily fixed. The materials, such as the paint are incredibly disappointing because of how hard it is to clean walls without the paint coming off. There were also so annoying upsell choices throughout the process that restricted you just because Pulte decided that's the way it was going to be. Most complaints though are fairly minor.

Too many minor open issues upon completion.

Surprised by the upgrades during the process.