Pulte Homes Reviews in Cleveland, OH

Pulte Mortgage process itself needs work. Their documents request was extra. Resending documents as well. Unacceptable. I needed to bring in their Supervisor in twice to take care of concerns. My sales person, Builder and our contractor did a fabulous job walking us thru the process and answering all our questions. Thank you!

Diane (sales) and Dustin (Construction Manager) are very helpful. They responded very quickly to our questions and concerns. They kept us well informed during the construction process. Pulte was able to hit all the dates, including the closing date.

I would recommend Pulte Homes. I’ve been in my house 3 weeks and of course there are things I hoped to select like hardware, flooring, carpet, etc but it was a new and ready in 2 months which I needed. Make sure you go over every detail though so you know exactly what you are getting and there are no surprises at closing and final walk through like with what happened to me. I’m still happy though.

To date Brian has resolved the items I’ve found needing correction and or repair. I closed at the end of January but will be moving in the end of March AA I needed to come back to AZ to close the home I had here. I hope the Pulte response to action items I may find upon return is still high level customer satisfaction

Overall, a solid experience. I would not recommend Pulte Mortgage, but the build went well. Ryan was a good construction manager. There are small aesthetic issues that are somewhat annoying, but I have confidence Pulte will fix these throughout the first year of ownership.

Overall great experience. Was never told Pulte does not finish the garages.

Ed was an awesome guy to work with! Very attentive to detail and responsive to any issues/phone calls. Overall a great experience with Ed.

Good intentions and continued follow up with vendors to finish or fix issues and problems with the build. We like our home and are very happy with Steve and Mike. Eventually we are confident all issues will be completed to our satisfaction. They communicate and keep us informed. 98 percent of the house is complete and the balance of items should be resolved soon we hope.We are happy with our new home.

Production Manager and Sales folks were available, good listeners and treated us with respect. Open communication and quick response to questions or concerns.

Sales needs to spend more time with decisions

Warranty folks doing a great job

We love our new home however I think that there were some corners that were cut that gave us the impression that is less then expected. For instance, unfinished walls that aren't covering electrical wiring in the garage, the storage area and the furnace area. For the cost of a few pieces of dry wall this would not have given the appearance of cost cutting. Clean up also seemed to be an after-thought.

We started this in June and moved in January, and the entire process was seamless. Our complaints are with the trades. There are so many oops in our home that need to be fixed that we feel bad for the project manager. We have baseboards with dents and door frames with notches that clearly should have never passed final inspection. We have walls that had indents that the painters completely missed. Although we know it’s hard to find good workers some of these people really need to be let go. Again our project manager is amazing and attends to all our needs to the best of his ability as fast as he can. ... More

Quality is OK, some of their contractors had quality issues, as in porch patio cracks. when I went to cook in the oven on the new Whirlpool appliance, it would not shut off. Called Whirlpool, and it just got fixed a week ago, I would have thought it would have been operated, and time set, etc. It had a bad touchpad and control module. I did not contact Pulte.

Building a new house is very stressful, but luckily i got help from a great project manager, George. He is awsome.

So far the neighborhood is great. Steve in the office is awesome. Workmanship on home could be better if they just did things right the 1st time. Most issues we have had have been fixed in a timely manner

I GOT THIS HOME ON 5/25/23, AT THAT TIME THEY TOLD ME THEY ARE GOING TO LEAVRL THE LANE AROUND THE HOME IN 2-3 WEEKS, IT'S ALMOST 5 WEEKS NOTHING DONE.

The home building process was extremely easy for me. The sales rep and construction manager did a great job. pulte’s title company were not easy to deal with.

Site manager, Ed, responsive to needs. Always was prompt returning calls and treated us with respect. He did his best to adjust to circumstances out of our control and was always professional. He is a true asset to Pulte.

Excellent sales experience. Weak communications, responsiveness during construction. Closing was delayed three weeks. Lots of items in home still need to be fixed or completed with no repair dates given by Pulte. Pulte's title company was atrocious.

Beautiful home that had great value at the time of purchase. Have a few concerns related to process, but overall a good experience

We love our new home and are very excited to be living here. There were some minor issues and some details of the home that we're not exactly how we envisioned but for the most part we are very satisfied.

We have lived in our new home since December. There were pros and cons to building with a production builder, like Pulte. We found the process to be simple overall and seamless from when we signed our first papers to our closing. We used Pulte mortgage, which I think helped keep the process simple for us. Communication was very open, and we felt we were able to easily speak to someone when we needed too. Chuck & Dj were very helpful and addressed our concerns to the best of their ability in a timely manner throughout the process. We felt that the final touches at the end of our build were very rushed to meet our closing deadline. Multiple trades were in the home at the same time and we felt that the order in which things were done was backwards at times. Our flooring and carpets were installed before all the drywall and painting was completed. I am still picking drywall and paint out of my brand new carpets. We had to ask them to clean multiple stains off of the carpet due to workers entering the home with muddy boots on and walking throughout the house. The carpet itself is not the best quality, but will serve its purpose. The cleanliness of the home during the entire build process was terrible. There was garbage left all around inside the house and outside on the property. Workers left behind their empty soda bottles, McDonald's cups, empty chip bags, ect. We complained more than once during the process and the house was picked up, but only after we complained. I feel the size of the home is appropriate for the price we paid, but the quality of some of the work is not. Our drywall and paint looks rough in multiple places already and spots they "fixed" right before closing are already showing again. The entire house was painted with flat paint and is easily chipped or stained if you touch it at all. The entire house has to be painted all one color...you cannot choose different colors for different rooms. Overall we are pleased with the house and we do feel like our contractors put forth extra effort a few times to help satisfy our expectations. ... More

Steve does a great job but I feel he is understaffed, there is some unfinished items that are mostly wheather related that I hope will be completed by early spring. Steve did respond with other issues in a timely manner. I also think John is a great salesman and is very responsive

The time it took to finish the house was longer than promised.