Pulte Homes Reviews in Cleveland, OH

The construction process went well. The managers of the job communicate effectively and do a great job of keeping us apprised of what is happening. Things happened as they described. That said, the final product leaves a lot to be desired. The trim carpenters and painters are not very good. Some trim pieces they used were obviously damaged. The final painting of the home needs a ton of rework.

Craftsmanship could definitely use more pride, there have been multiple issues we have experienced finish wise on our new home that I wish builders would have taken more care and personal pride in. Getting issues resolved includes a lot of emails back and fourth and is time consuming, which is understandable since they have to fix everyone else’s issues. Overall happy with our new home and the space is perfect for us and our growing family.

We had been looking for older homes for a while but after seeing the Townhomes at Legacy Isle it became clear that it was the better choice. And all of Pulte companies made the process so easy that it didn’t feel like the regular home buying process.

What a smooth transition for us. Estimated completion date was spot on. Workers were polite. Dustin is totally awesome. Diane so friendly and always got back to us within minutes. Dawn and Caitlin awesome as well. I would highly recommend Pulte to anyone. I love our new home.

We had a great experience building in The Retreat at Legacy Isle. We highly recommend them and we are thrilled with our new home!

Great experience and super professional

It’s a nice house For our situation; Not what we bought, or expected. Many disappointments. Misrepresentation. Slow or no follow ups.

The overall home is very nice. The market is high right now so I believe we paid more than what it is worth, but it is comparable to others in the area. The hardest part we have had with this builder is getting things corrected when they aren't right the first time. Getting the crews to come back after you have closed on the house is horrible. It takes a very long time. I would highly recommend if you can to visit your house often before closing and have everything fixed PRIOR.

This is potentially a pre-emptive review, but since we were prompted by Pulte Homes to submit a review, here's where we are now: - The home is beautiful and we love our lot and community - We have water intrusion on multiple floors of the home: > The living/gathering room windows (plural) are leaking water into the window sill when it rains. Contractor has been out twice to resolve - issue persists. > The basement foundation has a 1/16" crack (extends ~4'), and this is resulting in water in the basement of our brand new home

Poor quality of equipments, HVAC and AC had major issues, my tenant keeps complaining of this stuff. My intention of buying a new property was to ensure I don’t face such petty electronic issues, but Pulte made it happen. I don’t think I’ll buy another Pulte property and will inform my acquaintances too if my experience.

Very responsive to issues and requests. Takes the time to explain what is going on with the building process. Does his best to make things right.

Was promised a finished home and threatened with penalty if we didn’t close on time. Closed on time, but home wasn’t finished. Moved in without appliances being in place. Living at residence for a month and house still isn’t graded and is covered in mud. Several things not completed during last clean - basement not cleaned, nails and debris left on roof. Not a great experience.

Love our new home. Main issue is the 9 foot sliding door. It is very heavy and is still not adjusted correctly. Wish they could replace it with better product. For price of home it should be easier to open and close. Building manager Tom has been very responsive to our issues.

Delivered on time. Everyone we worked with was helpful and responsive. No major issues but a few workmanship misses. Generally satisfied.

We loved our new home. Tough to find a low quality material used for construction. Builder maintained good standards.

I GOT THIS HOME ON 5/25/23, AT THAT TIME THEY TOLD ME THEY ARE GOING TO LEAVRL THE LANE AROUND THE HOME IN 2-3 WEEKS, IT'S ALMOST 5 WEEKS NOTHING DONE.

The house is built in good area. The quality of materials is not very good and it seems like company tried to save as much as possible on material used. It is hard get ahold and f somebody to fix issues. Options purchased were not installed.

Everyone was very professional and knowledgeable about the process. Everything was done on time and my home is beautiful. The process was very easy and management kept me informed every week regarding progress.

We are Very happy with our new home.

Your yard is not included in your price. The only other issue that Pulte has not yet addressed is the assignment of local mailboxes. For 10 weeks we have made the five-mile round trip to pick up mail. The U.S Postal Service will not commit to a time for this to occur.

Bad communication and had to argue to get what we paid for. We got a new project manager in January which made things a lot better.

I would recommend Pulte Homes. I’ve been in my house 3 weeks and of course there are things I hoped to select like hardware, flooring, carpet, etc but it was a new and ready in 2 months which I needed. Make sure you go over every detail though so you know exactly what you are getting and there are no surprises at closing and final walk through like with what happened to me. I’m still happy though.

To date Brian has resolved the items I’ve found needing correction and or repair. I closed at the end of January but will be moving in the end of March AA I needed to come back to AZ to close the home I had here. I hope the Pulte response to action items I may find upon return is still high level customer satisfaction

We are thankful that we built our home with Pulte. From the initial meeting with our sales rep, Jack, until we closed on the home, we had a terrific experience. Everyone on the builder's team took great care of us. Our family is thrilled with our new home.

Pulte homes are great! From the quality of their homes to the high quality of customer service from everyone I worked with. I highly recommend going with Pulte homes