Pulte Homes Reviews in Columbus, OH

This has been my worse experience buying a home and would not buy or recommend plute to anyone. At the start they did everything to get your business but the longer the process went on the more frustrating things got. The quality I was expecting was way below for the price I paid and I had to piont out numerous issue during the building process. There was numerous delays with the home and the site manager was no help only made a bunch of empty promises and even now we still having issues with little support from support team. For me the only good thing to come out of this is my lot size and the location of the home. ... More

After closing customer service terrible!

Due to the air condition not working within 2 weeks after moving into my new home, (no fault of mine) I received an electric bill during that period which was extremely high. I became responsible for satisfying the bill with no compensation from Pulte. I am still waiting on resolution to an issue that was reported on July 16, it is now July 29. The lack of communication from the Customer Care Team has not been too satisfying. No one even come to my home to see the reported issues. All I get is emails asking the same questions. There are many other items that need addressing, but have yet been reported. It's mostly days to a week before a response is even emailed back. I'm not very happy with Pulte Homes at this point and definitely could not provide any recommendations to any of my friends/associates if looking for a builder. ... More

The responsiveness of the construction manager and the Sales Manager has been very good. They have been following up for all the issues. Separately, this is for Pulte company as a whole- Some suggestions and recommendations were not possible to implement when we followed the proper process. However, other people who didnt ask went and did it. This is not fair. Also, the quality of some of the dry wall should have been better. Additionally, the i live on one side and the mailbox assigned to me is far near the model home vs the one close to me. The sales person has been diligently following however, Pulte is just not bothered and blaming it on post office when they are the one who did it. ... More

Working with Bob and Emily throughout the whole experience was amazing would highly recommend them!

My house was left unlocked or wide open many times. There is a major discrepancy that was addressed but not fixed.

Love layout of home. Frustrations comes from very poor communication with construction manager and difficulty getting errors with home fixed, especially when dealing with items after closing or subcontractors like Airtron.

Your construction manager and your sales consultant are the most important people throughout the process. Second is Pulte Mortgage and PGP Title.

Overall, our experience has been very positive. However, we have been somewhat disappointed with the exterior landscaping. The overall landscape design and appearance do not reflect the same level of quality as the home's interior. The placement and arrangement of the shrubs appear to lack thoughtful planning, leaving us with what feels like a large mulch bed rather than a well-designed landscape. When compared to other homes in the community, the landscaping around our home seems sparse and less visually appealing.

Home is ok, have had some isssues and submit them and it is usually weeks before you heard back from anyone. Before we bought out lot we were told we could fence in our back yard as well, but when getting permit the city says we are not able to do this… feel as if we were told false information just to sell us a home.

Pulte rushed me through the closing process to ensure they could meet a quota at the end of April. As a result, we are dealing with numerous unresolved issues with our new home, including flooring repairs, door issues, garage door issues, incessantly alarms from the fire building, and unfinished landscaping.

Life circumstances required me to move from Colorado to central Ohio. My realtor suggested that I look at a new Pulte homes in a 55+ community in New Albany. I really liked the floor plan of the new home I purchased and was pleased to learn that yard work and snow removal was part of the homeowner’s agreement. I have met several of my new neighbors and they as well are very happy with their new home as well as the community. I am extremely happy with my purchase of my new home as well as the home buying experience with Pulte homes.

Pulte Homes Review – Nottingham Trace, New Albany, Ohio Overall, our experience with Pulte Homes at Nottingham Trace in New Albany has been somewhat positive. We selected the Martin Ray floor plan and appreciated the home’s design, functionality, and suitability for retirement living. The sales process was professional, and communication throughout construction was generally responsive. The quality of workmanship was good not excellent overall, with attention to many details that contributed to an attractive finished home. We particularly appreciated the open layout, sunroom, extended patio, garage extension, and overall community design. Like most new construction projects, we encountered several items that required correction during the building process and prior to closing. Pulte was generally willing to address concerns and complete items when brought to their attention. We found that conducting independent inspections and maintaining a detailed punch list helped ensure issues were identified and resolved. The construction manager and customer service representatives were courteous and worked with us throughout the process. While some repairs and adjustments required follow-up, we ultimately received satisfactory responses to most concerns. Strengths: * Attractive floor plans and community design * Responsive construction manager. * Good communication during the build process * Energy-efficient and modern home features * Strong resale appeal and neighborhood amenities Areas for Improvement: * More consistent quality control before homeowner walkthroughs * Improve communication is needed between sales and construction personnel * Better attention to finish details and subcontractor workmanship * Faster completion of punch-list items before closing Overall Rating: 4 out of 5 stars We are happy with our new home and believe Nottingham Trace is a desirable community. Prospective buyers should remain actively involved during construction, obtain independent inspections, and thoroughly document any concerns to achieve the best outcome. Looking forward to completed landscaping. ... More

Need some improvement in the process of loan approval.

I have found so many mostly fairly small problems. It is like pulling teeth to get the help I need and I still have unresolved issues after 2 months. I have doors that won't shut. Missing door stoppers so dings in walls, unanswered questions as simple as what paint colors can I get for touch up. How hard is that?

We do like our home, but since we closed March 9, 2026, the response to finish the outside of our home, driveway, grading the yard, landscaping, etc has been very lacking. We watch the speck homes around us and even the recently closed homes have a driveway before us is very upsetting. Pulte seems to think we are not important since they already have our money. There have been water problems due to things not being done, like water and mud coming into our garage, not being able to get to our cars on the curb because our driveway area was blocked by a pile of rocks and the ground was so muddy you couldn't walk on it. The construction manager and sales team were non responsive until we complained to customer care, and then a day went by being stranded in our home before something was said. ( Which by the way some workers kindly created a walking ramp for us )This was very upsetting. While over all, we are pleased with our home, we are anxious to have it finished in a timely matter. It is now over 2 months since we closed. ... More

Good response to problems. Good warranty program.

Been making claims since I moved in a lot of the venders are wonderful dealing with. The Pulte staff is great but I think alot of this stuff should of been fixed before we moved in and but we’re making it and Pulte is doing there best

The buying experience was fine, and the construction experience was fine. Home was completed on time without surprises. Build quality was on par with houses I've built in the past for much, much less money. Granted, some of the inflated purchase price is due to the large lot size, but I don't feel that we received a product worthy of the purchase price. If the house was maybe 25% less expensive then I might feel differently. Financing through Pulte Mortgage was another lackluster experience. It seemed like they were trying to find reasons to not approve us for the loan. We had to submit countless documents and separate proof of the info on those documents. It was a long and stressful process. Post-closing repair work has also been a struggle. Two months after closing we still have construction debris (wood boards, metal stakes, tile scraps) scattered around the lot. We've been told that it will be cleaned up but that has yet to happen. Responses from the warranty department have been vague and non-committal on addressing submitted issues. Overall, not a terrible experience, and the house is very nice, which is why this is three stars instead of being lower. Would I buy with Pulte again? Maybe. I'd be much pickier during the closing process to make sure everything is done well, not just done. I purchased from them because of the lot and location, not the builder. ... More

Overall very general approach to the quality. Like working to the gas station, at the very first glance everything looks good, but when you start looking in to detail, you could see that quality isn’t so good. I would never hire any contractors, to do job with this level of quality.

Our experience with Pulte Homes was truly a tale of two very different teams. On the construction side, we could not have been more impressed. The craftsmanship and overall build quality of our home exceeded expectations. Even more notable was the communication throughout the construction process—timely updates, transparency, and a genuine willingness to answer questions made us feel informed and confident every step of the way. It’s clear that the construction team takes pride in their work, and it shows in both the final product and the customer experience. Unfortunately, our experience with the sales team was the complete opposite. From the initial interactions through higher levels of management, we consistently encountered a lack of knowledge, poor communication, and, most concerning, a lack of integrity. Questions often went unanswered or were answered incorrectly, and follow-through was inconsistent at best. Rather than feeling supported during a major life purchase, we often felt frustrated and misled. It’s disappointing because the strength of the construction team proves that Pulte Homes is capable of delivering an excellent experience. However, the sales process significantly detracted from what should have been an exciting and positive journey. In short: exceptional construction and communication on the building side, but a deeply frustrating and disappointing experience with the sales team. ... More

I was delighted with the entire experience start to finish.

The on site construction manager has been outstanding to work with and go above and beyond to help when asked.

Love the neighborhood and Claire., initial response to issues was quick but many remain unresolved

In sales, Claire is wonderful! She is knowledgeable, organized, and quick to respond to questions. Our construction manager, Steve went above and beyond to make sure everything was perfect in our new home. He's even stopped by to help us figure out a couple of things. The build process went extremely smoothly thanks to these two individuals. My husband and I are really pleased with our new home.