Pulte Homes Reviews in Columbus, OH

I was in FL during construction but Bob was great in keeping me informed about the process, and helpful throughout.

Good quality material but no ownership of project manager or there bosses all they want is close house and show number’s. Hope they fix this soon.

I was very pleased with our sales and project managers’ communication throughout the process. They were responsive and quick to help with any question or issue that came up. They also kept us in the loop if there were any milestones or changes. Loved working with them!

The process went smoothly until 2 weeks before closing. Then the wheels fell off. Construction, Title and Mortgage are not tightly aligned. Many issues arose relating to the backend processes we assumed were handled, but were not. Issue with an added soft water loop not properly detailed on the plans. Appears to be a major HVAC design issue/flaw that will need to be addressed. Communication during the transition to ownership wasn't what it should be. Felt like once they had our money, we were no longer a priority. HOA issues, location issues, USPS issues. Lots of details missed. Construction is average and what you would expect from this type of build. Not a lot of attention to details. More like just get the job done. Our construction manager, Bob H. has been great and responsive, which has helped with a number of smaller issues. ... More

Pay attentionas some of the contractors work was shoddy

Before move in, our Pulte sales rep was not able to answer many questions, and at times provided incorrect information. After move in, there have been a number of issues with the house, generally minor, that are chalked up to poor craftsmanship. Poor flooring installation, thin paint with visible drywall tape, visible gaps between drywall sheets, non functional appliances. Working with our construction manager was at times effective, and other times we would get no response at all. A pulte warranty rep called us and rambled for 10 minutes about why some issues will be ignored by her team, despite our purchase of a brand new half million dollar home with a 1 year warranty on workmanship. ... More

Pulte stayed in contact throughout the homebuying process. The construction manager helped make some minor changes that made our house even better for us.

Good deal for the overall homeowner in terms of plot to build construction experience. Not great in terms of pressing communication channels, we had a tough time getting mortgage setup and that was a very stressful and bad experience as we were constantly being asked zillions of unnecessary paperwork which wasn’t really needed to prove intention of mortgage purchase. But overall credits were given towards closing which was much appreciated.

This is my first experience with Pulte. I have been less than impressed. With this home I upgraded several options and unfortunately many of the upgraded options were executed poorly in the build process. This left a lengthy list of items to complete post closing and severe buyer’s remorse. I have been in my home almost 60 days now and am still having challenges with some of the subcontractors to complete their assigned task correctly. I understand there is a labor shortage so things take time, but there is no excuse for poor craftsmanship. Several of the outstanding items are a result of a trade clearly rushing through the task. This is unacceptable. On their website Pulte frequently mentions “quality”, “higher standards”, “attention to detail” but candidly I did not see this during my build process. During my build process there were items I had to call out to my site mgr (I.e a door created when there wasn’t one selected, a missing transom window, an uninstalled grounding wire from my exterior electrical box, the wrong accent stone placed on the home, etc). For these reasons I will not use again or recommend Pulte to family or friends. ... More

Our initial overall experience has been positive. We have only been in the home a little over one month and have been happy with our home. My rating may change once we have settled in, but as of now, I would recommend Pulte.

The expectations of certain finishes were not met.

From what I was able to observe during construction, I would say that the home seems solidly built. However, the finish work leaves something to be desired. This could be due to the skill level and level of pride-of-workmanship of the subs used at our particular location. Some fixtures and materials could have been of a better quality. Also, there has been some damage to siding and concrete by subcontractors doing their work. Due to seasonal/weather conditions, we are not finished with yard and landscaping, so we will have to wait and see how that turns out going forward. Our Pulte personnel have been great to work with; from our sales agent to our loan agents and title agents to our construction manager, all were/are excellent. As for value for price; well obviously the home is overpriced for what you get but that is due to the local market conditions. ... More

Good Design Good Price Good Build

Initial part of Pulte buying and building process goes smoothly, but once you get closer to closing it turns negative. They communicate like you are their priority, but all they care about is closing and getting your money. Once the closing date is set they don't charge it, even if they are behind. They do a poor quality rush job to ensure they can close. Then on the remaining items you are stuck dealing with contractors after closing which is a separate nightmare. After going through all the negative experience, you end up with a poor quality home with stains and scratches on the floor, uneven walls, paint stains on everything (floor, fixtures, etc.) across the house, poor paint job (can see drywall mud), mud stains on carpet, and much more. ... More

My experience from pre closing to current has been stressful and completing home construction has been a struggle. Sales team is fantastic.

As a first time home buyer my experience with Pulte homes was great they made things very simple from getting Insurance to getting Mortgage. Interest rates offered by Pulte Mortgage was incomparable with any of other builders out there in market during this tough times.

This was our 8th home/condo purchase in 50 years.. Pulte did a fine job thru the whole process. It was definitely one of our best experiences.

The finishing work work was horrendously bad: crooked, unfinished trim around the floors, doors that were not level, wall paint over spray on the floor, panels with over a half inch gap in the flooring that was filled in with a brown substance, missing handles on the drawers and cabinet doors, drawers installed with the wrong glides, unpainted end pieces on the cabinet trim, blinds improperly installed and with the wrong handles, door stops installed backwards which punctured the doors etc. Response from those responsible has been very late and the corrections that have been made so far have come with silly excuses as to why those items were left in the condition they were. Over all - cabinetry and fixtures are cheap and I don't expect them to last very long. If not for the constraints of location and timing I would not have bought the house. I can tell you I will not be recommending Pulte to any one and will certainly pass along my experience to those who ask. ... More

First, the sales representative is very rude in responding. Even after 40 days of closiystill there are lot of non weather related items pending.

The quality of materials was fair at best. Multiple repaints and touchups needed. The molding down the basement steps were gapping with a width at the bottom of 2.5 inches and top 1.5 inches. Was told this was the Standard with Poulti and local staff not allowed to change. As I write this we have handymen putting down molding for safety and a finished look. Our Handy men were shocked by the lack of finish. They were not complimentary with the product. One said if this was done right, I would not be here. Then vinyl flooring in three places have stains and scratches that are not able to be removed. I could go on. Our Realtor continues to also be amazed. Thanks for lis ... More

We said we’d never build a new home as friends of ours told us it was very stressful. We are pleased to say that between the excellent help and steadfast communication between our realtor Monica at the Raines group in New Albany, Dana at Pulte Sales at Nottingham Trace, and Leigh the Construction Manager we had a wonderful experience and are now moved into our forever home. Our home is comfortable, beautiful and great quality. We feel confident they would deliver a stress free experience for you.

Lots of contact and support through the process of building. Whole Pulte team was very responsive to questions and concerns. Minor niggle is that the process of closing is very standardized and did not cope well with my somewhat non standard situation.

Awesome from start to finish, sales staff, to build manager, all played a part, were responsive and helpful, knew the process. Happy buyers here!

We have a leak in our ceiling (now with two holes in it), flooring damaged, garage door seal / weather strip damage, interior doors not shutting properly and one whole side of our garage is not powered. Not what you expect when moving into a model when the Pulte sales team worked here every day and had to notice / see all this.

We had many complaints after closing including gaps in the main door frame, internal doors not fitted properly, kitchen cabinets badly aligned with damages etc. In addition, quite a few of the order modifications were not done which had to be pointed out and followed up for closure. Fortunately the local team (Molly and Nathan) was helpful in getting these done.