Pulte Homes Reviews in Columbus, OH

Title department is good. They expalin everything indetail, as a first time buyer It was very helpful

We love our new home and we have had quick responses for things that needed addressed.

I did not rate Pulte 5 stars for quality of workmanship and value for the price paid. While I understand I did not purchase the highest upgrade, I somehow believe from past buying experiences with another builder, that Pulte could still have done better for the price paid. As a big construction company with strong buying power, Pulte could have done better in terms of quality of carpet installed, the stove which is still a burner instead of flat top, and the lack of over-the-stove microwave, all of which are already reasonably priced these days. Medicine cabinets should have been installed in the two full bathrooms instead of just flat mirrors as a space saving strategy. As this unit I bought is already designed for a certain model, I should have been offered the chance to have a refrigerator and a washer/dryer installed at the time of buying so that those are already in the unit at time of closing. Of course, for an extra price for those appliances. This would have saved time on my end upon move-in. The employees are why I gave 5 stars for trustworthiness and responsive to issues. Just had a couple of calls made to get someone to come and worked on a couple of issues, but still in due time. Will I buy again from Pulte? Yes, overall, but I hope to see truly better value for the price paid even if I don't have to go for the highest upgrade. ... More

Our home in many respects is a prototype as it is the first one in a new communitee. Local building code issue, design centers lack of complete details on the project and other small details that need to be addressed will answer the questions related to our overall experience. The above "Star" ratings should NOT be considered a final rating, only a rating on the process. We have every expectation that the final rating will be a FIVE plus. All the members of the Pulte Group have shown us that they care about their product and have gone out of their way to make us feel confident that we will enjoy our new home. ... More

Nice job, disappointed with the delay in the sods installation

Too bureaucratic and some shoddy craftsmanship.

Overall, we love our new home! However, the process of getting there was stressful one. There were four different construction managers assigned to our neighborhood throughout our build process. Karl transitioned out partway through, but he was great while he was here! Ken is very friendly to work with, but wasn’t great about responding to communication or getting much real work done. Liam seemed competent although not particularly friendly. We felt a bit rushed at our final walk-through. We gave the team over a week to get some final punch items complete, and the night before closing nothing had even been started. Our sales manager, Chris was very responsive and helped us keep the construction managers accountable. However, we were frustrated by some of the information we were told at contract signing that changed along the way. We always expected the timeline would be delayed from what we were quoted, but we did not expect it to take a full 40% longer than anticipated. If you look closely, there are quite a few uneven things in the home. But if you look past that, it’s a beautiful home, and we’re excited to be here. ... More

Closed on house on time which I appreciate but there are a few key construction issues that were missing before and after closing that I wished they were addressed without me needing to find them and ask for them to be addressed and wait for response and follow up on fix

Good deal for the overall homeowner in terms of plot to build construction experience. Not great in terms of pressing communication channels, we had a tough time getting mortgage setup and that was a very stressful and bad experience as we were constantly being asked zillions of unnecessary paperwork which wasn’t really needed to prove intention of mortgage purchase. But overall credits were given towards closing which was much appreciated.

Good Design Good Price Good Build

Nice place to live in . Good location. Olentangy schools!!!

This is our 4th new build and 2nd Pulte home. Overall the experience has been easy, adaptable and well documented with good communication. Within reason, several small adjustments were permitted to their floor plans. Granted that the world is a different place in 2022 and supply chain issues plague everyone, but Pulte has been able to acquire all material for the build. Am still waiting on an appliance but that is out of their control. That being said, they have not been very communicative with me about estimated time of arrival though. Quality of workmanship has been a bit of an issue. While they are a big builder, labor is still scare but the quality of the interior finish has been of a lower quality than I have ever experienced. Numerous drywall finish issues that were painted over. Pre-close clean was not very thorough. Overall, Pulte is a professional, easy-to-work with company that has the power of size working for them so we were from contract to close in less than a year. The styles and options they present are current, timeless and quality. The neighborhood aesthetics are well thought out and executed. We look forward to enjoying our Pulte home for years to come. ... More

Overall, it was a decent experience. Mistakes were made, and we had to catch some of them ourselves. So, it is not a worry-free or hands-off building process. You do need to stay more engaged and provide more oversight than I had anticipated. Some communications can get dropped or take several days to get a response. So, be prepared to wait or do several follow-ups. Other than that, things turned out fine and there are no major issues with the house at this point.

Lumber used in framing was not great. Presented challenges for drywallers. The construction manager was a pleasure to work with though some communications could have been a tad better. Overall, we really love our new home and understand the current conditions in the area for lining up subcontractors.

I had a great experience through the home buying process, however after closing the experience left much to be desired. None of the walk through items were completed prior to closing. I had to drive through a snowstorm to get to closing as they did not move, only to get to a dirty house with none of the punch list items completed. It has also been a bumpy process getting things done on the punch list and for new pop up items. Most of the people I deal with are great, it's the processes in place that don't seem geared towards the home owner. It's like once you sign on the dotted line the great customer service ends. ... More

Happy in my new community.

Very easy process and very helpful guiding me through this whole new experience. Everyone is very friendly and knowledgeable. There were ups and downs with the building of my home. Pulte was very quick to respond to my concerns. My home was being built during COVID so things were always on back order and very hard to get supplies. Some things were not explained clearly at the design meeting so that caused a few issues with the design of my home. I was unable to get some of the things that I really would have liked to have in my home because I was told what I wanted was standard and comes with the build. It was not standard and I missed out with getting those specific items. I was not happy to the fact that Pulte only puts in basic lights and faucets and carpet in your home. All Chrome. If you want to upgrade it costs double the price if you had it done yourself. So keep this in mind if you are planning on building with Pulte. I have had to change out faucets, towel bars etc in all three of my bathroom. This is my first time building a home. Things do go wrong!!! All in all it was a great experience and I thank the whole Pulte team for all their assistance in making my new home building adventure joyful. ... More

The finish is not so good.I see cracks at the cabinets, screws showing out in the cabinets. hard wood squeaking sounds. paint comes out pretty easily.

quality materials, great staff. delayed/late items that were incomplete at closing are taking very longer to complete.

I am satisfied with most Pulte has done. The after part needs some help. We have had some plumbing issues that are not emergency’s. Reached out to Pulte to see about getting repairs now so the issue does not get worse. It has been 2 weeks and have not heard back. Not sure if their customer service team is backed up. Either way they need to do better here.

Overall the home buying experience was good. The structural, design sessions and the overall timeline for the new construction were good. The construction took less time compared to the timelines provided by other builders. We had few concerns related to structure and elevation related items during and after the construction. The structural one was addressed quickly and the other one is yet to be addressed. Though it is new construction, I would recommend buyers inspect the home thoroughly during the construction to get issues fixed before it is too late.

Workers very dedicated and coordinated actions

This house was built during the COVID-19 pandemic and we were pleased that there weren’t many delays. There was however a lack of communication between us the customer and the builder.

If you chose Pulte you just need to make sure you check in almost daily. Take pictures of defective or incorrect work for documentation, also take pictures of where your plumbing is in the whole house so it is less likely to hit a pipe down the road. Make sure you check that the options you paid for are actually getting installed.

Affordable, creative, open floor plans.