Pulte Homes Reviews in Columbus, OH

This is our 4th new build and 2nd Pulte home. Overall the experience has been easy, adaptable and well documented with good communication. Within reason, several small adjustments were permitted to their floor plans. Granted that the world is a different place in 2022 and supply chain issues plague everyone, but Pulte has been able to acquire all material for the build. Am still waiting on an appliance but that is out of their control. That being said, they have not been very communicative with me about estimated time of arrival though. Quality of workmanship has been a bit of an issue. While they are a big builder, labor is still scare but the quality of the interior finish has been of a lower quality than I have ever experienced. Numerous drywall finish issues that were painted over. Pre-close clean was not very thorough. Overall, Pulte is a professional, easy-to-work with company that has the power of size working for them so we were from contract to close in less than a year. The styles and options they present are current, timeless and quality. The neighborhood aesthetics are well thought out and executed. We look forward to enjoying our Pulte home for years to come. ... More

The Pulte people were fantastic. This is the 4th home that I have built over my lifetime of 64 years, and this may have been my best experience up front. Compared to my other homes though, the workmanship has been more problematic, but the issues are really only slight things. I hesitate to say anything, because of the smallness, but this is the highest cost and nicest home compared to my others, but came with more problems. I am speaking of things like electrical outlets not working and heating vents that do not operate, and lots of paint left on the floors. I wonder why they didn't test when installed and cleaned up better, but I chalk it up to too few people to maintain standards (shortage of workers). I can understand that, so I would say that I am content. The landscaping is not well at all, so I wish that I would have had a contact for help or discussion. Still overall, the people and their efforts on my behalf greatly outweigh the negative stuff, and I am very pleased. ... More

I would not sign the contract if I could go back in time and select another builder

Starting with Eric Hill in Sales, followed by Bob Uphouse who managed the construction process -- both did a great job! They were responsive, and we are very satisfied with our new home. It's beautiful!

If I could go back in time, I would have gathered more information about Pulte before building our home. The final touches of our home were rushed, leaving us with unsightly mistakes all across our home. In addition, since moving in to our new home 30 days ago, our breaker box exploded because it was “wired wrong,” the external of our house was NEVER FINISHED so we are co-habitating with tons of spiders and bugs, and the community has had people over at our home fixing THEIR issues every single week, for 4-8 hours EACH DAY. I don’t feel at peace in this home and I am severely concerned about the efficacy and safety of our home! Think TWICE before purchasing from Pulte. We are far from pleased at this point. ... More

Closing date was moved two different occasions. July 21 to August 28 and then to September 28. Issues that were brought to light weeks before closing have still not been addressed or resolved. Customer care only sends emails, no phone correspondence.

The process was ok. The timeline was moved back at least 3 times. So far I am pleased with my home

We enjoyed every process of our house building. The quality of the house and overall experience has been marvelous for us. Molly is excellent, polite, and cooperative. She is responsive with quick replies and also helped us understand every step since we were first buyers, especially since we are from an international country. Nathan- Our experience with Nathan as a construction manager is very impressive. He helped us to explain every detail of the house and all the other tiny details were taken care of before we moved. We like Nathan more than the previous manager and are happy that the process was taken care of by Nathan while we walked our house. Molly and Nathan definitely made us feel valued and with positive communication and helped us achieve our dream house to be perfect. Thank you Pulte Homes for everything. Deepti and Ishan ... More

All Pulte folks we worked with from Sam in the sales office to Alex prior to and after closing were competent, knowledgeable and professional.

Tyler was great to work with. Great communication and even after closing he was willing to help with any some issue to arise.

Overall, it was a decent experience. Mistakes were made, and we had to catch some of them ourselves. So, it is not a worry-free or hands-off building process. You do need to stay more engaged and provide more oversight than I had anticipated. Some communications can get dropped or take several days to get a response. So, be prepared to wait or do several follow-ups. Other than that, things turned out fine and there are no major issues with the house at this point.

We had a great construction manager…at the end of the build. The first one we had was not do great. We did not feel he was aware of what was going on during construction, rarely emailed updates and when we did get them we got one sentence. After he left and we were assigned someone who actually cared about the process, things looked much better but we were at the end when this happened. Nate is top notch as a construction manager. Pulte is lucky to have him

We had a few issues, only one big issue with the Power Company sub who does the hookup from the box to the house, which ended up delaying our closing a week. Pulte was good to work with especially the site construction manager, who was very excellent at keeping us informed as we were moving from out of state. At move-in we had a very short punch list of items and most were completed within the first few weeks.

One thing I’m totally disappointed with Pulte workmanship is the way the doors are fixed - All doors (except for 1) in first floor and second floor in our house are rattling. I have not seen that happen in any house. Apparently we were told that, that issue cannot be fixed. Wish someone could help. Other than that, we are overall happy with the construction and the response to our concerns. Will definitely recommend Pulte to others but will be happy if the doors issue is taken care of.

Was a good experience. My realtor Pam was great. Very knowledgeable regarding the overall house purchase & process. All of the Pulte members that I engaged with were available when I had questions. Seth was also very helpful. Spoke with him frequently. Thank you for this opportunity to share my experience.

Bad customer service, build quality very poor, worst contractor never and mis guided info from sales rep.

Pulte does a good job at sales and financing. The house was well built, but follow up on open items after closing is terrible. We closed six weeks ago and were told that landscaping and grass would be done quickly. So far nothing has been done, and we can't even get a expected timeframe. For other issues (doors, drywall, etc.) we were referred to warranty (Customer service). they don't even return voicemail messages. the one item they sent somebody out to fix (door) is now worse than before they fixed it. We were told that in order to get things done we need to elevate it up to someone at the next level, and get belligerent with them. let me know someone to contact who will actually respond. We have had several new homes built before, and have never had follow up service issues with a builder before. the others fixed their problems in a timely manner, and actually had a customer first mentality that doesn't exist with Pulte. ... More

Our construction manager did a 2hr blue tape walk through with us and did not address the issues we highlighted before closing. We visited the house a week after walk through (2 days before closing) and noticed all the areas still untouched. When we brought it up to him he said he'd take care it before our closing. When we arrived to the house on our closing day, nothing was addressed and the house was still dirty from the construction. The cleaners never showed up and they had to get rushed to our home the next day after closing to clean the house before our movers showed up. The cleaners did not clean as thorough as we were told they would. None of our windows were cleaned and still had construction debris on them. We were very upset and overall dissatisfied with our construction manager who basically lied to us just to get the house across the finish line and closed. ... More

Our experience has been Pulte has a communication problem. I have had to send multiple emails/texts concerning items to be fixed before getting an acknowledgment or response, there are some items Pulte has yet to respond to. I understand some things are not quick fixes, but some indication my concerns were heard and are being considered would be nice. They were very slow in passing back information during the build; it took several weeks of requests just to find out who our Construction Manager was. The home is nice we enjoy it immensely but Pulte could do better in the area of communicating back to the customer. ... More

Tyler was excellent during our construction process. He has been very responsive and fixed issues that came up on the day of closing. This is our second Pulte build, Tyler was by far a better representation of Pulte value and trust than our last experience in 2017.

Lumber used in framing was not great. Presented challenges for drywallers. The construction manager was a pleasure to work with though some communications could have been a tad better. Overall, we really love our new home and understand the current conditions in the area for lining up subcontractors.

Overall an average experience. Pulte Finance was the worst. Chose not to use them at all.

Everyone was wonderful! Amy helped us along the way, Larry and Tim did an amazing job on the build and keeping things running smoothly, and mortgage was great at communicating. Such a wonderful experience!

Timely service. Quality of material used is fair

Overall good builder and beautiful homes.