Pulte Homes Reviews in Columbus, OH

We have issues that need to be fixed. Bob Uphouse has acknowledged and we are waiting until the Covid Panic has died down. Bob has always responded to our questions and concerns in a timely fashion. Also the house was not professionally cleaned before we moved in

I really like the home but the communication from the field team completely stopped at closing. Driveway and yard are still a work in progress due to weather but I only know something is going to happen when someone shows up knocking at the door. A heads up seems like it should be in order ‘hey, don’t drive on the concrete for x days’ versus it just being poured, roped off, and no discussion.

Should have pass on more knowledge to first time buyers of new home , Customize flexibility of options and bath shower and pipe insulation , so much of insulation wastage in trash could have been used for this , Buyer coordination while lawn sod job being done, Final grading before SOD was not done and laid over rocks and uneven surface, have dead spots in lawn

We enjoyed working with Dana throughout the buying experience. Overall, we feel comfortable and are pleased with our home. Pros: 1. Pulte has some lovely standard options so that you do not have to upgrade everything. Their floor plans are great! 2. Great communication from Ben, Brian, and Dana on the building side. Our questions were addressed along the way. There were no hidden surprises. 3. The bonus incentives before purchasing were helpful. 4. Love the Moen products which come standard. 5. All important documents were explained and we felt very comfortable with the building process. Cons: 1. Many items needed attention right up to close from drawers and cabinets that were crooked, windows too tight to open, to paint mistakes, exhaust fan making a weird noise,and a few more. Not major items but Pulte needs to SLOW down. Put things in correctly the FIRST time. 2. Poor communication and delays on sod. Half the sod was dead and brown. Two weeks later, they had to pull it up. Again, SLOW down… be mindful. 3. After closing: Well, communication is more challenging. There is only one guy who oversees “ fixing” errors you catch afterwards, and that takes a while. But if Pulte double checked their work pre close, this could be avoided. Lastly, Nottingham Trace is a beautiful community. Love the clubhouse and walking path. The biggest drawback is the very restrictive HOA. You have to petition for so many things. I hope that can change. As long as people keep the area nice, we should not be so restrictive. It takes a long time to apply and get approval. Overall, we are happy but there is room for improvement. ... More

When the stain of our woodwork did not match what was selected in the design studio, the construction project manager worked with us to remedy the situation. The warranty to remedy other construction issues is helpful as we continue to identify things that need addressed (door knob fell off closet door, drywall issues, etc.)

We had a great experience with our sales rep Mandi. She is phenomenal! We also really liked and trusted our construction manager. However, there were a bunch of items right before we closed that still are not completed after 6 weeks of being in the home. It's quite frustrating that everything has to be handled via email when the construction manager or customer service rep could easily stop by our home and help address the concerns.

Need to stay vigilant & don't assume anything. Caught numerous mistakes missed by Pulte Field Manager

The building portion of the process was great. No complaints. However, now that we have moved into our house the response is slow on getting something fixed. Very disappointed with that.

The overall experience was okay. Be extremely prepared to pay attention to all of the various details since you will have a short window to make updates and changes throughout the build process. The quality of the home is okay, but the attention and quality of the finishing details left a lot to be desired. We were not pleased with the drywall, paint and trim work. Overall, it looked very rushed to meet deadlines and the lack of quality shows.

Overall the experience was good. After you move in, the service was ok. It is the home owner's responsibility to contact the individual contractors if there are an issue instead of calling Pulte.

Pulte builds a house with high quality finishings but what is behind those finishings leaves something to be desired. We have lived in our home for 2 months and we already have some visible water leaking issues. I am worried that we will find years down the road water issues that are invisible until it is too late. Also, while nail pops are a normal issue for a new home, I have never experienced them to this level before. It is almost to the point where we will have to re-paint whole rooms when they are repaired. My last big complaint is a general lack of attention to detail. There are multiple points in the house where the quality of workmanship is not what you would expect from a $500k house. ... More

One of the best quality/price on the market

Pulte is generally a good builder. The rating for quality of the materials and workmanship should be separated in my opinion. The quality of the materials is generally great. The workmanship is average or on occasion, less. The warranties they offer are excellent and are the reason I gave 4 stars for the "value for the price paid." We experienced a variety of problems both during the building process and after moving in. I think it is hard to rate the entire company lumped together, because some of the people we worked with went above and beyond, while others struggled to communicate well.

Major flaw in master bedroom wall. Needs major repair.

We are generally satisfied. But Pulte as a company has communication issues with customers and within the organization as a whole. It is an absolute necessity for a new home buyer to stay on top of the entire home building process as much as possible and document everything (Special Requests, Exceptions, NSO's, etc.). The actual subdivision supervisors (Wayne, Scott, & Alex) and the sales representative (Chris) were outstanding and all deserve 5 stars.

Not great! These builders are cookie cutting builders , they do not value customer experience and overall workmanship is not great.. However customer service is good though.

There seems to be no quality control in place. So many things needed to be taken care of after we moved in.

Everything was great until we moved in. Then communication and completion of outstanding items stopped. Not only can't I get the outstanding items completed(like a garage door and sod) I can't even get a date when these tings will be taken care of.

Everyone was very helpful through the entire process. I would not recommend the upgrade to the cabinets- they are substandard and not worth the price. Not what we expected for sure.

Overall good experience, frustrated by all of the delays but understood the causes

Good quality and met the time lime as promised. After closing reported the water stagnant issue, not getting response.

I wish they were more responsive to fix minor issues.

Each time I reached out with concerns or issues, pulte customer service team was prompt in their response. They acknowledged my emails and calls quickly, which I appreciated. There were noticeable imperfections with the finishing touches, such as paint splatters on fixtures and inconsistent grout lines in the tiling, which detracted from the overall aesthetics of the home. Some of the materials used seem to be of lower quality than what was promised. Construction Manager Tim has been proactive in addressing and resolving the issues I've raised.

Overall the experience was good. The end and closing was not ideal. We have several outstanding issues that still need addressed. The craftmanship of work is just ok. Mostly minor things, but when you build a brand new home, you should expect perfection. Most things are being made right, but to have this happen at the end, it less than ideal. We do love our home and are getting settled in, we just wish these things were attended to better.

We had a great construction manager…at the end of the build. The first one we had was not do great. We did not feel he was aware of what was going on during construction, rarely emailed updates and when we did get them we got one sentence. After he left and we were assigned someone who actually cared about the process, things looked much better but we were at the end when this happened. Nate is top notch as a construction manager. Pulte is lucky to have him